Hilton Baltimore BWI Airport

Hotels
•
Hilton Hotels & Resorts
8.5 (930 reviews)
1739 West Nursery Road , Linthicum Heights , US
+1 410-694-0808

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and shuttle drivers (many named)
Convenient to the airport and fast-track parking
Clean rooms and property
Comfortable beds and spacious rooms
On-site restaurant and pool
Reliable shuttle service for scheduled times
Cons:
Shuttle not truly 24/7 as advertised; requires scheduling
Some front desk staff perceived as surly / language issues at checkout
Loose or nonworking outlets and at least one fridge failure
Hard to find hotel (tucked behind another property)
Inconsistent food temperature/quality (cold eggs, dry chicken)
Strong cleaning-agent smell in lobby for one guest

Categories

Cleanliness
9.5
Multiple guests described rooms and the property as very clean and well maintained; one guest noted a strong cleaning-agent smell in the lobby that caused a headache.
Service
9
Staff and shuttle drivers received frequent praise for friendliness and helpfulness (several named drivers); a few reports of surly reception or limited language skills at checkout.
Location
8
Convenient to the airport and parking/fast track, but several guests found the hotel hard to locate and tucked behind another property.
Room Quality
7.5
Rooms were described as clean, spacious, and beds comfortable, but guests reported issues with loose/nonworking outlets, a fridge that needed restarting (melted items), and weathered patio furniture.
Amenities
7.8
On-site restaurant, pool, and shuttle service are positives; shuttle availability was inconsistent (advertised 24/7 but requires scheduling), and breakfast hours/timing drew complaints.
Value for Money
8
Guests generally felt the experience matched expectations for the rate, though some expected Honors perks (complimentary water/breakfast) that were not provided.
Food and Beverage
8.2
Many praised breakfast and restaurant staff and enjoyed meals (notably a flavorful salad), but some noted cold scrambled eggs, overcooked/dry chicken, and inconsistent food temperatures.
Overall Experience
10
Overall sentiment is very positive with multiple strong recommendations and repeated praise for hospitality and shuttle drivers, despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Airport Access
Located just seconds away from Baltimore-Washington International Airport, the Hilton Baltimore BWI Airport offers a complimentary 24-hour shuttle service, ensuring a stress-free arrival and departure experience for guests.

Exploration Made Easy
With complimentary shuttle service to key transportation hubs like the Amtrak and MARC railway stations, as well as the light rail public transport system, guests can effortlessly explore the vibrant surrounding area, including the popular Inner Harbor in Baltimore city centre.

Modern Comfort and Dining
Guests can unwind in spacious rooms equipped with modern amenities such as flat-screen TVs and luxurious Serenity beds. Indulge in a culinary experience at the on-site Acqua restaurant, offering a delightful menu for a memorable dining experience.

Book your stay at the Hilton Baltimore BWI Airport for a seamless blend of convenience, comfort, and exceptional service.

Important information:

Please note the Concierge Lounge is open on select days throughout the week.

Please note that Hilton Baltimore BWI Airport allows service animals only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 930 reviews
Cleanliness: 9.5
Service: 9
Location: 8
Room Quality: 7.5
Amenities: 7.8
Value for Money: 8
Food and Beverage: 8.2
Overall Experience: 10
T
Theresa • couple • us
10
Beware of the shuttle not 24/7
Pros:

Location to the airport and Fast track parking garage.

Cons:

The shutter only runs after 8:00pm when you schedule it ahead of time. They advertise on their site it’s 24/7 and that is not correct. I booked the hotel because I had a late return flight and thought I could catch the shuttle back to the hotel. When I called from the airport at 11:54pm they told me I need to use an uber because I needed to schedule the van pick up . Thx god fast track runs every 15 mins. I decided not to use their hotel for a second night due to the fact they left me at the airport.

2026-10-28 • via Nuitee
K
Kathy • solo_traveller • us
8
Pros:

Staff were very nice and friendly. Hotel was clean and pleasant. Shuttle service was appreciated.

Cons:

The smell of the cleaning agent used on the carpets in the lobby was so strong it gave me a headache and I had to move.

2026-10-27 • via Nuitee
J
Johann • solo_traveller • is
10
2026-10-27 • via Nuitee
L
Lourilet • family_with_children • us
8
2026-10-19 • via Nuitee
J
JEANPIERRE • couple • us
10
Awesome
Pros:

breakfast was awesome, we loved the quiteness and the pool

Cons:

nothing

2026-10-13 • via Nuitee
K
Karen • solo_traveller • us
8
helpful and kinder staff I was not Honors membership not acknowledged no complimentary water or
Pros:

For room rate complimentary would have been very nice.

Cons:

Nicer and more helpful staff and complimentary breakfast

2026-10-11 • via Nuitee
P
patrice • couple • us
10
I love it there and I will stay there again I love the staff very helpful and the restaurant staff very friendly
Pros:

Room is clean and huge

Cons:

Nothing

2026-09-12 • via Nuitee
B
Brian • couple • us
8
Highly recommend this hotel
Pros:

Very clean, employees very happy to help.

Cons:

The only thing that was bad, was we could not find the hotel. We had to call to find the hotel. It was tucked up behind the Hampton Inn. Had to take the road before the hotel to get to the hotel.

2026-09-11 • via Nuitee
L
Linda • couple • us
9
2026-09-11 • via Nuitee
D
Donald • solo_traveller • us
9
Very satisfactory
Pros:

Great -variety-scrambled eggs could have been warmer

Cons:

See above comment

2026-09-08 • via Nuitee
J
Jillian • extended_group • us
7
Cons:

Had to restart the fridge and all of our things melted

2026-09-07 • via Nuitee
M
Mike • couple • gb
8
Nice hotel
Pros:

Didn't have breakfast. Location very convenient to airport. Bedroom clean and comfortable with all necessary amenities.

Cons:

Reception staff were rather surly and unwelcoming

2026-09-01 • via Nuitee
Y
Yahaira • family_with_children • us
8
2026-08-24 • via Nuitee
M
Marion • solo_traveller • au
9
Quiet, comfortable, would stay again.
Pros:

Comfortable bed, on site restaurant bar with thoughtful staff, quiet room. Great flavorful salad for dinner (except chicken dry)

Cons:

Chicken overcooked at dinner, breakfast stopped at 9 so I missed it (jet lag) 9:30 would have been great.

2026-08-22 • via Nuitee
T
Takao • solo_traveller • jp
7
2026-08-16 • via Nuitee
E
Evans • solo_traveller • us
8
The room was clean, the bed was excellent, the staff were courteous. Would stay again.
Pros:

The location was convenient as I was going immediately to the airport in the morning. The shuttle was also useful and appreciated. The staff at the restaurant were wonderful.

Cons:

The language skills of the front desk staff when I checked out could have been better. The patio furniture is weathered and worn.

2026-08-16 • via Nuitee
J
Julio • couple • us
10
2026-08-16 • via Nuitee
I
Iymani • extended_group • us
8
Overall it was excellent, just wish the outlets worked better.
Pros:

Everything was clean. Staff was nice and good service.

Cons:

The outlets were loose so it was hard to charge our phones. As well as some just did not work.

2026-08-09 • via Nuitee
Z
Z4701QOjackv • Family
10
BWI Hilton
Pros:

The entire hotel was beautiful, clean, and the service was impeccable. Kym at the front desk was incredibly accommodating.

2026-08-08 • via Tripadvisor
M
Michael • couple • us
10
2026-08-08 • via Nuitee