Hilton Baltimore BWI Airport

Melvin picked us up at the airport and drove us to Hilton BWI. Melvin is very courteous, kind, respectful, professional, and a safe driver. He is approachable, accommodating, and easy to converse with. Melvin also drove us to the port and picked us up after our cruise. Melvin is very personable and an asset to the Hilton BWI staff.
Please extend our heartfelt appreciation to him.
Joseph and Amabel Albuquerque, NM

Nothing special about this hotel—the description said “modern,” but it felt pretty dated to me. The room was just okay, more like a 3-star hotel. I had to wait over 20 minutes for the shuttle, which might not sound terrible, but I arrived late, and one of the reasons I chose this place was its proximity—I thought I’d get there quickly, but that wasn’t the case. It doesn’t seem like the shuttles run on a loop; I had to call for one when I arrived at 10 p.m. They also wouldn’t pick me up from the rental car center, even though it’s within the 3-mile radius. Overall, the experience wasn’t as convenient as I had expected.

I would like to share that I had a excellent time there with exceptional service From Carmen working at the restruant I felt she did above and beyond with such a great personality for a young waitress it was a pleasure going there hope to go back and would definitely recommend ! Thank you Carmen for making a bad day change into such a good Day !

Had a great time with Lourd everyone was so nice

My husband and I and a friend had our flight cancelled at BWI airport due to stormy weather and tornado watch that passed through the area. Hotels, Car Rental Services, Amtrak was sold out. We had no where to go until our friend checked out the Hilton Baltimore BWI airport hotel. We were fortunate enough to book two rooms through Expedia. Lourd, the front desk representative, was able to assist us in getting into our rooms and getting settled after a long grueling day of cancellations and disappointments.

Lourd is to be commended for his patience, kindness and professionalism. Getting us into our room as quickly as possible was a blessing. What he did for us caused our day to have a very pleasant ending.
Thank you Lourd👏🏽👏🏽

Ok cant stop talking about the PHENOMENAL service i experienced at this hotel. I was in goods hands from the word go, Steve, Aron and Kareem were attentive and made sure i was cared for in every way imaginable.... whenever i return to Baltimore im staying at BWI HILTON, and i suggest you do as well.....
Thankyou Thankyou Thankyou....

Respectfully,
R.Holliday

Outstanding shuttle service from Lay! He was incredibly friendly, professional, and had excellent knowledge of the area. He made our trip so much smoother and even gave us some great local recommendations. Highly recommend this hotel!

Better than average stay and convenient to BWI. The stand out individual, however was Lay, the airport driver. We were lucky enough to have him as our delightful, engaging Embassador for the hotel and the area. He even helped with restaurant recommendations, and they were spot on.

Tia was excellent she was professional. She was helpful and she was extremely pleasant.

Melvin W shuttle driver….Courteous, helpful, professional. An exceptional representative of Hilton!

Great customer service Angel H

Sometimes the support staff does not get the credit he deserves. Melvin W., transported us from the airport to the hotel. It was the most pleasant introduction to Baltimore and its culture. Melvin. I thank you for your conversation and your service.

After our airline canceled our 10:00 a.m. flight at midnight the night before (for an unknown reason), we basically didn't get any sleep as we were had to change to a flight around 6: 30 am. After getting to the airport, we learned around 5: 45 that we had been bumped from our 6:30 a.m. flight to one that wasn't leaving until 6:45 p.m. as we have gotten essentially no sleep and head over 12 hours until our flight, we looked for a day use hotel near BWI. We chose the Hilton and it was the only thing that help make that entirely awful travel day somewhat bearable. It started with the shuttle driver Ahad (or maybe it was Aphad - apologies!) who is extremely kind picking us up so early. He heard our travel story and expressed sympathy for our situation and what awaited is. But then he went above and beyond and escorted us to the front desk when we went to check in. He then shared our situation with the front desk people which was totally unnecessary and unexpected. They kindly offered to try to get our room available as soon as possible even though we were a couple hours early for a day use check in. In addition the front desk offered us breakfast coupons for the buffet for us to use what we waited for the room. This was a very kind offer as well and we gladly took them up on it. In addition when a room was not ready at the expected time, they told us we could use the room for longer to help offset that which was wonderful because we needed to sleep. The room was so comfortable and wonderful compared to the airport and led to some very badly needed sleep and recovery. When we left the hotel to take the shuttle back to the airport Ahad was there again for us with the shuttle and he again was very helpful and very kind to us until he dropped us off at the airport. Thank you to the entire Hilton team for again being the bright spot in our horrible travel day (our late flight ended being delayed another two hours!) and especially to Ahad for the kindness he showed us. It was so appreciated!

Everything was nice except the first couple of days there was no intent. Melvin W had EXCELLENT CUSTOMER SERVICE. He was always willing to take us wherever we wanted to go with a smile.

Melvin W. provided excellent customer service throughout my stay. He was friendly, professional, and always willing to assist with a positive attitude. He went above and beyond by sharing helpful information about Baltimore, including local insights that made my visit more enjoyable. His kindness, hospitality, and attention to detail truly stood out and made my experience at the hotel even better. Thank you, Melvin, for making my stay a memorable one!

Lourd was great and helped us out. Our flight was changed to the following day which caused us to have to find a last minute hotel at 1 am.