Surmeli Istanbul Hotel

Hotels
7.5 (365 reviews)
Prof. Dr. Bulent Tarcan Sokak No:3 Gayrettepe , Istanbul , tr
+90 212 272 11 61

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Great food
Cons:
Old and dirty rooms
Poor cleanliness

Categories

Cleanliness
5.46
Old and dirty, reflecting negative sentiments regarding cleanliness.
Service
9.43
Staff was very helpful and provided great service, despite issues from cleaning staff.
Location
8.97
Good location, close to various attractions, although noisy due to construction.
Room Quality
5.42
Rooms are old, broken, and did not meet expectations for this hotel rating.
Amenities
7.95
Amenities did not meet expectations for a 5-star hotel standard.
Value for Money
6.91
Paid a lot for what felt like a 3-star experience.
Food and Beverage
8.46
Food was great, with excellent buffet experience.
Overall Experience
7.43
Mixed feelings due to service experiences overshadowed by room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:51

Property Description

Luxurious Accommodation and Dining

This hotel in Istanbul's vibrant Sisli district offers spacious rooms with modern furnishings, free WiFi, and a Turkish restaurant serving local and international flavors. Enjoy the convenience of 24-hour room service and wake-up calls, ensuring a comfortable stay.

Relaxation and Wellness Amenities

Indulge in relaxation at Aura Spa, featuring a Turkish Bath, sauna, steam bath, and fitness center. Pamper yourself with face and body treatments for the ultimate rejuvenation experience during your stay.

Leisure and Convenience

Unwind by the outdoor pool with a sun-lounger terrace or explore nearby attractions such as Yildiz Palace and Istiklal Street. With free on-site parking and proximity to Istanbul International Airport, your travel needs are effortlessly met.

Book now for a luxurious and rejuvenating stay at Istanbul Surmeli Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

7.5
Based on 365 reviews
Cleanliness: 5.46
Service: 9.43
Location: 8.97
Room Quality: 5.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.43
B
BURAK • solo_traveller • ie
5
2026-07-20 • via Nuitee
K
Kseniia • solo_traveller • gb
10
Great experiance
Pros:

I like location, service, rooms are new

Cons:

Guys, it’s a disaster asking passport details to log in to WiFi. After all trips people don’t want to see their passport numbers

2026-07-19 • via Nuitee
O
Okan • solo_traveller • dk
5
Overall, the hotel has a good location, and the staff are very friendly and helpful. However, the ou
Pros:

The breakfast was very disappointing and did not meet the standards expected from a five-star hotel. The selection was limited, the quality of the food was below expectations, and several items did not appear fresh. The presentation and service also lacked the attention to detail normally associated with a hotel of this category. Overall, the breakfast experience needs significant improvement to justify the hotel’s five-star rating.

Cons:

The hotel facilities feel outdated and are in clear need of renovation. The rooms, furniture, bathrooms, and common areas show noticeable signs of age and wear. Modernisation, better maintenance, and general improvements are necessary for the hotel to meet the standards expected of a five-star property.

2026-07-19 • via Nuitee
R
Rachel • extended_group • gb
9
Lovely base to stay and explore Istanbul nice relaxing pool area
Pros:

Great location and pool

Cons:

Breakfast expensive

2026-07-18 • via Nuitee
F
Franco • solo_traveller • it
8
2026-07-17 • via Nuitee
F
Franco • solo_traveller • it
8
2026-07-17 • via Nuitee
Z
Zeliha • couple • fr
10
2026-07-15 • via Nuitee
Z
Zeliha • couple • fr
10
Mükemmel
Pros:

Çok tavsiye ederim gerçekten çok güzel otel. Servisler ve hizmetler çok iyi herşey çok temiz.
Özgür Bey’e sıcak karşılaması, misafirperverliği ve güler yüzü için gönülden teşekkür ederim. Kendisi çok samimi ve yardımseverdi. Kesinlikle tavsiye ederim.

2026-07-15 • via Nuitee
V
Vivian • solo_traveller • ng
5
Fair but can do better
Pros:

Serenity, breakfast was good but they can please add bacon and pancakes to their buffet

Cons:

Some of the staff I’m sorry to say we’re a bit biased towards us maybe because of our skin colour is my observation, asking us constantly if we were staying there, they weren’t doing that to the white/light skinned people.

2026-07-14 • via Nuitee
A
Alessandro • couple • de
5
2026-07-08 • via Nuitee
N
Necmettin • couple • tr
7
Pros:

Teşekkürler

2026-07-05 • via Nuitee
A
Apostolos • extended_group • gr
8
2026-07-05 • via Nuitee
N
Naghmeh • couple • ch
9
2026-07-04 • via Nuitee
K
Kamer • solo_traveller • ug
1
Otelin yeri çok güzel konum olarak bir hevesle otele gittim otelin girişi de güzel ama girdiğimde klimalar çalışmıyordu
2026-06-29 • via Nuitee
H
hiren • solo_traveller • gb
2
2026-06-25 • via Nuitee
S
Salhi • couple • tn
10
Pros:

Good

2026-06-22 • via Nuitee
Çetin • couple • no
2
2026-06-22 • via Nuitee
Y
Yoruk Ilhan Kurtaran • couple • gb
7
Pros:

Staff

Cons:

Wi-Fi, there s a kitchen smell in the hotel...

2026-06-22 • via Nuitee
S
Simona • family_with_children • de
9
2026-06-20 • via Nuitee
F
Faisal • solo_traveller • sa
1
‏يجب أن يكون في جميع الفنادق وجميع الدول سجدة صلاة
Pros:

‏لا يوجد سيئ جدا

Cons:

‏طلبت سجادة الصلاة ولم يعطوني

2026-06-19 • via Nuitee