Surmeli Istanbul Hotel

Hotels
7.5 (338 reviews)
Prof. Dr. Bulent Tarcan Sokak No:3 Gayrettepe , Istanbul , tr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful staff
Great food
Cons:
Old and dirty rooms
Poor cleanliness

Categories

Cleanliness
5.46
Old and dirty, reflecting negative sentiments regarding cleanliness.
Service
9.43
Staff was very helpful and provided great service, despite issues from cleaning staff.
Location
8.97
Good location, close to various attractions, although noisy due to construction.
Room Quality
5.42
Rooms are old, broken, and did not meet expectations for this hotel rating.
Amenities
7.95
Amenities did not meet expectations for a 5-star hotel standard.
Value for Money
6.91
Paid a lot for what felt like a 3-star experience.
Food and Beverage
8.46
Food was great, with excellent buffet experience.
Overall Experience
7.43
Mixed feelings due to service experiences overshadowed by room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:51

Property Description

Luxurious Accommodation and Dining

This hotel in Istanbul's vibrant Sisli district offers spacious rooms with modern furnishings, free WiFi, and a Turkish restaurant serving local and international flavors. Enjoy the convenience of 24-hour room service and wake-up calls, ensuring a comfortable stay.

Relaxation and Wellness Amenities

Indulge in relaxation at Aura Spa, featuring a Turkish Bath, sauna, steam bath, and fitness center. Pamper yourself with face and body treatments for the ultimate rejuvenation experience during your stay.

Leisure and Convenience

Unwind by the outdoor pool with a sun-lounger terrace or explore nearby attractions such as Yildiz Palace and Istiklal Street. With free on-site parking and proximity to Istanbul International Airport, your travel needs are effortlessly met.

Book now for a luxurious and rejuvenating stay at Istanbul Surmeli Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 6 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 6 years old stay for € 10 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for € 10 per person per night when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 338 reviews
Cleanliness: 5.46
Service: 9.43
Location: 8.97
Room Quality: 5.42
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.43
I
Ibrahim Gosadi • solo_traveller • sa
1
Pros:

Location

Cons:

AC was not working at all for the entire stay. The hotel is old and outdated

2026-06-13 • via Nuitee
G
Gulsen • couple • nl
1
Pros:

Viel uiterst tegen!! Let op bij het boeken, meestal hebben 5 sterren hotels gratis parkeren voor hun gasten, alleen bij dit hotel moet je 10 euro per dag betalen!!

2026-06-12 • via Nuitee
A
Ali • couple • iq
1
2026-06-12 • via Nuitee
E
Emir • couple • de
7
2026-06-09 • via Nuitee
A
Ainazik • solo_traveller • ae
5
2026-06-06 • via Nuitee
V
Vüqar • solo_traveller • az
8
2026-06-05 • via Nuitee
D
David • solo_traveller • gb
10
2026-06-03 • via Nuitee
S
Serkan Rafet • family_with_children • bg
10
2026-06-02 • via Nuitee
A
Aleyna • solo_traveller • ch
10
2026-05-31 • via Nuitee
A
Andrian • family_with_children • md
9
2026-05-31 • via Nuitee
I
Ines • couple • si
8
2026-05-31 • via Nuitee
I
Insigniamo • solo_traveller • de
10
Pros:

Everything and all employees were realy respectful and care8ng and lovely and speak English. Was wondering full experience come back soonly

Cons:

Nothing

2026-05-30 • via Nuitee
F
Fakih • solo_traveller • lb
9
2026-05-28 • via Nuitee
A
ald • couple • nl
1
Cons:

موظف المساء كان كتير سيء بالتعامل والحمام خربان

2026-05-23 • via Nuitee
T
Tolga • family_with_children • de
10
2026-05-22 • via Nuitee
A
Adam • couple • gb
10
2026-05-22 • via Nuitee
O
Okan • couple • gb
1
2026-05-21 • via Nuitee
Y
Yeliz • couple • nl
1
Konumu iyidi ama hotel berbat ve çalışanları berbattı.
Pros:

Sadece orda konakladığımızda Özgür bey bizle çok ilgilendi çalışan olarak. Onun haricinde hiç birsey beğenmedim.

Cons:

Odalar çok pis ve kokuyordu ve çok eski mobilyalardı. Resmen giriş yaparken 3 kere oda değiştirdik pislik içindeydi odalar. Elemanlar hiç güler yüzlü değildi ve hiç yardımcı olmadılar bize Özgür bey haric. Özgür bey bizle çok ilgilendi. Hayatımda bu kadar berbat bi hotele gitmedim çarşafları bile pisti başkaların idrar lekeleri vardı.

2026-05-21 • via Nuitee
J
Jerry • solo_traveller • cd
10
Istanbul magnifique
Pros:

Bonjour franchement c'était magnifique l'emplacement c'était facile pour moi et la sécurité impeccable continue toujours avec votre service

Cons:

Les draps qui était pas la taille de mon lit sinon apart ça tout était impeccable

2026-05-20 • via Nuitee
R
Robert • solo_traveller • rw
10
2026-05-20 • via Nuitee