The Ritz-Carlton Coconut Grove, Miami

I came to have breakfast and brought my mom and dad, we were delighted as usual, Isabella’s Restairant has become our favorite place to have breakfast in Miami! The service is always excellent, this time we had Nico as our server and he exceeded our expectations, as usual visitors to luxury hotels and restaurants, we can honestly say that this one is top notch..! Highly recommended

Amazing Hotel! So lavish and beautiful.

Feels hidden in the middle of Miami! Close to the coast!
Really fancy!

desayuno lo pague un dia, pero no estuvo muy bueno

We stated at this hotel during the World Cup. It was mostly excellent but one incident let it down. It would start by saying that the hotel itself is amazing, the beds are tremendously comfortable. We booked very late so ended up having to get a standard room and the view wasn’t very good so I would recommend ensuring you don’t book the lowest rooms. The view in the pictures, it’s 100% on me for booking so late though. The restaurant was lovely, food was great and the restaurant staff and the pool staff were super nice and friendly. Mostly the front desk were nice except for one thing that happened. I enquired about late check out as we had a late departure and the front desk quoted me $350. I said I’d return in the morning as I needed to check my actual flight times to see if it was worth doing. When I did I was told that a note had been made on my account of the quoted price just in case I tried to get it cheaper. Why would I do that it was never about the amount more whether I could justify spending more than 50% of the room rate if it was only for a few hours?. I felt like that isn’t acceptable behaviour at a hotel like this judging me like that. It was just rude and unnecessary. The Coconut Grove area was nice and safe feeling, the pool area is nice and the food was excellent.

We had a fantastic breakfast at Isabelle’s at The Ritz-Carlton Coconut Grove. The service was impeccable from start to finish. Our server Lori was warm, attentive, and made our morning feel special, while food runners Carlos and Sailen kept everything flowing seamlessly with genuine smiles. The food was delicious, fresh, beautifully prepared, and the perfect way to start the day. We love coming here and can’t recommend it enough!
Ricardo and family

This is an excellent hotel with great customer service. The Front desk staff were so friendly and helpful, especially Christina and Raiza. Steve and Mikael were also great as porters and bellmen. Very clean rooms, nice lobby, free coffee in the morning, and very close to Biscayne Bay and nice parks. Lots of good restaurants within walking distance.

The whole process was very smooth, the best concierge lady which name was Margeaux i think? Very good hotel.

I had an excellent experience at the Ritz-Carlton Coconut Grove in Miami. Clean comfortable rooms and the front desk and staff employees were very friendly and helpful. Christina and Raiza at the Front Desk, and Steve and Mikhael the porters/bellman were all great. The free morning coffee was excellent, and the location near Biscayne Bay is great.

Wonderful location in Coconut Grove with bay views!

Absolutely everything! The property was clean, luxurious, secure, and in a wonderful area! I was very impressed by all of the staff and help hospitable, caring and accommodating.

This is my first time using Ritz Carlton Coconut grove, "I had a wonderful stay, largely thanks to the incredible team at the front desk! From the moment I arrived, they were welcoming and offered a warm smile. Daliana and Vedant were helpful with check-in, making us feel home , Daliana and Vedant service was the real highlight. Exceptional service! The front desk Daliana highly professional and efficient, Ritz cocunt grove An absolute oasis! From the moment we arrived, the valet and front desk staff made us feel like royalty. The room was immaculate and boasted stunning views of the city, The concierge Marjoire went above and beyond to make our stay memorable, we also enjoyed the outstanding service at the pool , overall Outstanding experience. Impeccable service, stylish, I will definitely be back

Excellent hospitality, professional service, amazing staff and perfect location

I travel frequently for work and stay in a wide range of hotels, so exceptional customer service truly stands out to me. There have been times I’ve chosen not to return to a property based solely on a poor service experience.

Christina Strong, who checked me in, was outstanding. I’ve rarely encountered someone as genuinely kind, attentive and professional. When my room wasn’t ready, she personally walked me to the pool and later came back to deliver my room keys - such a thoughtful touch that made a lasting impression. I wish every check-in experience was like this.

The pool staff were equally wonderful —friendly, attentive and welcoming.

While the hotel itself could benefit from a bit of a refresh, the team more than makes up for it. I would absolutely return because of the people, who truly make this place shine.

The Ritz-Carlton in Cocoanut Grove has exceptional customer service. From the doormen, to reception, to room service. We enjoyed a suite. The restaurant and bar were good, again with superb service. The staff are friendly, helpful, polite, and service oriented. We thoroughly enjoyed our stay.

I'm a 2026 bride who booked a hotel block for my wedding at this hotel and I cannot say enough fantastic things about this hotel! The team here is incredible -- experts at what they do, and always supportive and helpful when needed. Their attention to detail is second to none. Rooms are spacious, clean, and most have been recently renovated. Housekeeping at this hotel is very thorough.

The food and service at Isabelle's is excellent, as well as at the pool club bar. We actually had our rehearsal dinner at Isabelle's and our guests raved about the experience. Their outdoor dining atmosphere is beautiful. And you're a short 8 minute walk to Coco Walk and the heart of Coconut Grove!

If you're thinking of staying or having an major event in Coconut Grove, Brickell, Key Biscayne or Coral Gables area, this hotel should be your first and only stop!

The property is nicely manicured and all the staff members we were in contact with were excellent. They went of there way to be friendly and welcoming. We only stayed one evening as we were leaving the next day out of Miami airport . The overall hotel appears a bit tired especially the room. There were scuffs in the floor. Also, since I used miles for our room, we were placed on a much lower floor with what I heard above there maintenance area which at times was noisy. We went to the bar for a drink before dinner and the team was outstanding. Very kind and engaging and offered some nice drink options. I tried calling room service for morning coffee and the phones did not work ( old technology). Overall not the Ritz experience I had come to expect.

This hotel is overrated and overpriced in my opinion. Valet car service is expensive. Requested room change due to noisy parties next to us, hotel agreed to move us but never came through for this. Breakfast service was very slow and the eggs and toast were stone cold, asked for eggs over easy and got SSU. Asked waiter for salt & pepper and some ketchup, by the time these came we were done eating. Rooms are dated, shower had poor pressure. Late night bar lounge service and singer were good.

Lovely old school Ritz Carlton property. Very nice staff - relaxing pool with a bar and restaurant. Definitely would return for it has so much charm. Nice local
are for shops and restaurants and also very near to the marina. Spacious and clean rooms who’d is also a plus.

We loved our stay at the Ritz Carlton Coconut Grove; it is a beautiful hotel & everyone that works there is so friendly & happy to help in anyway. There are so many cute restaurants (we loved KoKo & Mister 01 Extraordinary Pizza) & shops within walking distance. I had called prior to our stay & connected with Arianna & she was so helpful & kind to us. Even came out to say hi when we arrived. We loved breakfast at the hotel & happy hour each night with our platinum marriott rewards. The room was very clean & nice. We look forward to coming back soon & staying at the RC Coconut Grove.