Novotel Mexico City Santa Fe

Hotels
•
Novotel
8.4 (262 reviews)
Antonio Dovali Jaime 75 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Good breakfast
Cons:
Location far from central attractions
Cleanliness issues noted
Limited amenities in gym

Categories

Cleanliness
7.98
Overall sentiment indicates good cleanliness but some incomplete responses arise.
Service
8.95
Most reviews highlight excellent service, particularly with personable staff.
Location
8.49
Location is praised for its convenience, although noted as distant from central attractions.
Room Quality
8.44
Rooms are described as spacious, comfortable and recently remodeled.
Amenities
7.97
Amenities are basic; gym improvements mentioned but limitations noted.
Value for Money
8.43
Generally perceived as good value especially considering location and service.
Food and Beverage
8.48
Breakfast praised for variety and quality, showing strong positive reception.
Overall Experience
8.45
Overall satisfaction is high with a few minor logistical issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:03

Property Description

Outdoor Pool and Free WiFi
Novotel Mexico Santa Fe offers a relaxing outdoor pool for guests to enjoy under the Mexican sun. Stay connected with complimentary WiFi throughout the property.

Fitness Centre and Concierge Desk
Energize yourself at the on-site fitness centre or seek assistance from the knowledgeable concierge desk to make the most out of your stay in Mexico City.

Modern Amenities and Convenient Location
Each room is equipped with modern conveniences like a flat-screen TV and iPod docking station. Located near key attractions such as Bancomer Convention Centre and Chapultepec Forest.

Experience comfort and convenience at Novotel Mexico Santa Fe - book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MXN 120 per day.

Location

Guest Reviews

8.4
Based on 262 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.49
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.45
L
Luis Lorenzo • family_with_children • mx
10
Fantastica estancia
Pros:

no tuvimos oportunidad de desayunar, por lo que no podemos opinar sobre ello, sin embargo la ubicacion esta genial.

Cons:

satisfecho con todo, no tuve detalle con nada, al contrario sattisfecho con la atencion y el servicio.

2026-06-03 • via Nuitee
E
ERHAN • solo_traveller • tr
6
Çok rahat edemedim
Pros:

Fuar alanına yakınlığı, temizliği, yatakları odanın konforu harika.

Cons:

Üst katlarda gece inanılmaz bir gürültü var tüm gece devam ediyor. Ayrıca spor salonunda kosu yapanların sesi sabah 6-7 de çok rahatsız edici. Odalarda buzdolabı olmaması negatif.

2026-06-02 • via Nuitee
R
Rosemary • solo_traveller • mx
10
Pros:

El hotel muy bonito, el desayuno muy rico, el personal muy amable

Cons:

Constantemente cerraban la calle aledaña,lo que dificulta la toma de taxis

2026-06-01 • via Nuitee
T
Tomás • solo_traveller • cl
8
2026-06-01 • via Nuitee
M
montserrat • family_with_children • mx
4
cama incomoda, regadera en mal estado, mal servicio
Pros:

la ubicacion

Cons:

la habitacion

2026-06-01 • via Nuitee
B
Belén • solo_traveller • ec
8
2026-05-29 • via Nuitee
L
Luis • family_with_children • pe
10
2026-05-25 • via Nuitee
U
urruchurtu • solo_traveller • co
10
2026-05-20 • via Nuitee
S
Sebastian • solo_traveller • mx
10
2026-05-19 • via Nuitee
D
DIANA • solo_traveller • mx
9
Excelente hotel remodelado
Pros:

La reciente remodelación

Cons:

En general todo muy bien

2026-05-16 • via Nuitee
M
Mizdrahi • couple • mx
9
Muy recomendable
Pros:

La gente es super amable, las instalaciones están muy bien cuidadas y el servicio es muy bueno.

Cons:

El menú de comida y cena esta un poco limitado en opciones y el precio se me hizo un poco caro (en ciertas cosas) por el tamaño.

2026-05-15 • via Nuitee
W
Wojciech • extended_group • pl
1
Cons:

Till today we haven't received invoice

2026-05-14 • via Nuitee
L
Laura Alejandra • couple • mx
9
2026-05-14 • via Nuitee
C
Carlos • couple • mx
8
2026-05-13 • via Nuitee
C
Carlos • couple • mx
10
2026-05-08 • via Nuitee
F
Favvio Leonel • couple • mx
6
Regular
Pros:

La cercania al lugar a donde tenia que acudir

Cons:

El aire acondicionado hacia un ruido espantoso, parece que no le dan mantenimiento, la mezcladora del lavabo super vieja y guanga y habia cabellos en el baño mal aseado

2026-05-04 • via Nuitee
D
Diego • family_with_children • co
8
2026-05-01 • via Nuitee
F
Fabian • solo_traveller • mx
8
2026-04-27 • via Nuitee
P
Philipp • solo_traveller • at
8
2026-04-22 • via Nuitee
F
FLORENCIA • extended_group • uy
9
2026-04-21 • via Nuitee