Inn On The Prom At The Fernlea Hotel

Hotels
7.6 (3404 reviews)
11-17, South Promenade , Lytham St Annes , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Heating issues in rooms
Dirty bathrooms
Inconsistent service

Categories

Cleanliness
6.43
Several mentions of dirty bathrooms and general signs of age in decor.
Service
8.4
Staff were generally friendly and helpful, though there were some service delays.
Location
8.94
Consistently praised as perfect and central, very easy to access.
Room Quality
6.89
Rooms were clean and cozy, but some were outdated and had heating issues.
Amenities
7.92
Enjoyed the pool and leisure facilities, although some areas needed maintenance.
Value for Money
7.38
Overall good value for the services offered, with some areas needing improvement.
Food and Beverage
7.43
Breakfast was good with plenty of options, but some complaints about the food presentation.
Overall Experience
7.4
Mixed feelings overall but many enjoyed their stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:01

Property Description

Luxurious Accommodation
Experience the charm of our Boutique bedrooms featuring 42-inch plasma TVs and Egyptian cotton quilts, ensuring a comfortable and lavish stay.

Prime Location
Indulge in breathtaking views of the Irish Sea and St.Annes Beach, while being just moments away from Blackpool's iconic entertainment options such as the Pleasure Beach and the historic piers.

Wellness and Leisure
Unwind at Nivens Health Club with facilities including squash courts, sauna, hot tub, and pools. Stay active at the well-equipped gyms or savor a drink at the poolside bar.

Book now to elevate your stay at our family-owned hotel and create unforgettable memories by the seaside.

Important information:

Dogs are accepted in standard bedrooms only.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ALC

Location

Guest Reviews

7.6
Based on 3404 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.94
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.38
Food and Beverage: 7.43
Overall Experience: 7.4
S
Susan • extended_group • gb
4
Comfortable beds, ok could improve.
Pros:

Location excellent

Cons:

Very jaded, pool roof leaking onto poolside, staff not particularly interested in queries, we had to use two fans as too hot in the room and one of fans was very dirty it should have been cleaned before being lent out ,the other fan limping along not at full efficiency

2026-08-29 • via Nuitee
K
Karen • solo_traveller • gb
10
Pros:

Comfy beds and pillows .
The entertainment is fantastic and its beach front .

2026-08-29 • via Nuitee
M
Michelle • solo_traveller • gb
10
Lovely visit again to this hotel but it needs a big refurbishment
Pros:

Beach facing dog friendly

Cons:

Pool was old and needs be refurbished lots of broken tiles roof very mouldy very dirty and in lob
Ved in places

2026-08-29 • via Nuitee
G
Gemma • couple • gb
4
Disabled facilities are disappointing
Pros:

The location was great and breakfast was excellent

Cons:

As I person with mobility issues, I looked for a property with disabled access.
While this one does have a ramp and a lift, it wasn’t mentioned that to use the disabled access and the ground level lift I would need to ring a bell and wait for a member of staff to come and open the door and switch on the lift. Every single time.
Not sure why the door couldn’t just be left open or operated by a key and not sure why I can’t be trusted to operate a single button lift that goes up 3 steps.

Also, 2 nights in a row my partner tried to get a coffee from the bar but couldn’t as both times it was being cleaned, at 9 at night. It’s a 24 hour service…. Or supposed to be.

2026-08-29 • via Nuitee
D
Debra • solo_traveller • gb
7
Needs operational rethink to make customers feel valued and enhanch their stay
Pros:

Cleanliness ,good breakfast . Room comfortable .

Cons:

Room not ready until 1hour after check in time . Staff not visible at reception and bar for long periods of time having to use telephone to alert staff . This does not give the impression of a professional level of service . This understandably leaves clients feeling unvalued .

2026-08-29 • via Nuitee
A
Anthony • solo_traveller • gb
7
One night stay
Pros:

Nice location hotel has a lot of stairs we booked a larger bedroom it only had one chair and there was 2 of us the toilet in the bathroom was very tight and next to the sink which had sharp edges room 275 only one lift in the hotel and it was very busy so a bit of waiting time to use it the breakfast was not very nice it was buffet stlye and becuase it was busy they where rushing the products out bacon very fatty cheao sausages greasy eggs and the fried bread so hard

Cons:

As above

2026-08-29 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

Location and facilities were everything we needed for our short break

Room comfortable and clean bathroom excellent all nice and spacious

Cons:

Temperature in some parts of hotel uncomfortable particularly dining room

Top of hot food counter was greasey and not cleaned

2026-08-29 • via Nuitee
J
Josephine • solo_traveller • gb
10
Pros:

Lovely Hotel.. great staff,good breakfasts, calm and chilled hotel.

2026-08-29 • via Nuitee
K
katherine • family_with_children • gb
5
Location and breakfast great, needs an upgrade!
Pros:

The location for us was great as we were visiting both Blackpool and Lytham

Cons:

This hotel really needs some upgrading. The family room we stayed in had seen better days, the balcony floor tiles were all broken and not secure, very dangerous to be honest. The bathroom is way too small for 4 people. The beds were mostly comfortable. Not enough plug sockets that could be used, again not suitable for 4 people sharing. Creaky floor boards meant you could hear the upstairs room getting up for a wee in the night! Reception staff didn’t engage really, not particularly welcoming I have to say but the breakfast waiting staff all very friendly and helpful youngsters! Well done to them! Breakfast was good, I had the cooked breakfast which was cooked well and tasty with plenty to offer along with drinks as wanted.

2026-08-29 • via Nuitee
S
Stephen • solo_traveller • gb
6
2026-08-28 • via Nuitee
W
William • solo_traveller • gb
5
Pros:

The location and liked the pool, gym and sauna, staff were also friendly.

Cons:

The room was dated and felt unclean.
The shower was broken, didn’t find out until the morning we were leaving so unableto shower, there was mould in the bathroom, cobwebs on the ceiling, looked like someone had opened a drink and was up the wall, so overall very disappointed in the room.

2026-08-28 • via Nuitee
N
Nicola • family_with_children • gb
8
Perfect little stay for our get away.
Pros:

Staff were lovely and helpful. Room was dated but comfortable

Cons:

Window lock was broken so couldn’t secure the room, but it was warm so no need to. Although come winter and wet weather this would need fixing

2026-08-27 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-08-27 • via Nuitee
A
Ann • family_with_children • gb
3
Don't bother
Pros:

Good location and parking.
Nice bed linens and towels.
Enjoyed the female singer. Reasonable breakfast

Cons:

Oh dear. This hotel is in need of a complete makeover and refurbishment. It is very tired. Our bedroom was a good size but it was very dusty. Wall paper peeling, damp patches, thick dust on skirting boards, ripped light shades, splashes on walls and TV screen. There was rust and mould in the shower too. Poorly fitted carpet with frayed edges.
Food was ok. The pool had grimy tiles and the wood on the sauna was rotten. I do not recommend this hotel, pay a bit more and go elsewhere

2026-08-27 • via Nuitee
G
Gemma • solo_traveller • gb
8
Pros:

Lovely big room for the family
Great pool
Lovely breakfast

Cons:

The room we had (40) very long walk which wasn't ideal with my elderly mother.

2026-08-27 • via Nuitee
G
Graeme • couple • gb
10
2026-08-26 • via Nuitee
K
Kelly • solo_traveller • gb
10
Pros:

We had the best time at Inn on the prom the room was amazing and clean great views, breakfast was lovely just a fab hotel

2026-08-26 • via Nuitee
H
Herb • solo_traveller • gb
10
2026-08-26 • via Nuitee
M
Margaret • solo_traveller • gb
10
Pros:

Great location, lovely spacious room and the food and staff were amazing

Cons:

Not much other than I couldn't regulate the shower

2026-08-26 • via Nuitee
G
Geoffrey I Smith • solo_traveller • gb
5
Pros:

Very good location, ample parking

Cons:

Very much in need of redecoration of bedroom areas. Bedroom windows very dirty, shower temperature very difficult to set

2026-08-25 • via Nuitee