Inglewood Manor

We were in room 19 and there was a generator outside our window which made noise all night, keeping us awake.

Also there was no food available at 9.30.

My belief was we'd paid for a room including breakfast and technically that was correct If you want a full cooked breakfast or porridge. But venture onto Eggs Benedict, French toast or scrambled eggs with smoked salmon and it's £4 or £6 per person extra (see photo of menu added). The smoked salmon option was rather academic since they didn't have any, but if you look at the menu there is a scrambled eggs option with the included full breakfast so for a couple you're being asked to pay £12 extra for a small amount of smoked salmon added to the eggs and the hotel is saving on all the other items included with the full breakfast. I think if breakfast is stated to be included it should be included, full stop, unless you're asking for caviar and champagne to go with it!

The lady on reception was not particularly warm and welcoming at all. She sent us up to our rooms via a back staircase... we later discovered, ourselves, it was much nicer and easier to access our rooms via the lovely main staircase!

Evening Meal: The main dining room was cold. No heating on or a fire lit... we had to ask for a portable heater!

Breakfast: No fresh fruit offered for the breakfast table - NEVER known this before. There was not enough croissants for us all either.

The previous night we had stayed at Peckforton Castle. All there was PERFECT in every way. This is part of the same hotel group as Inglewood Manor.

The main thing: Our friends room - a completely different story... which really spoilt their stay... and they didn't want to complain and cause a fuss as it was my birthday. If I'd have seen their room sooner... I would have complained for them! Our two rooms were starkly different!

Their carpet was heavily stained therefore feeling dirty. Black mould around a ridiculously small bath that you couldn't relax back in (seriously) and a bath front that was peeling and grubby as water had got behind it and caused it to split and flake.

The was a gap big enough around the window to let in cold air - it was noticeable.

The whole room fely unkempt and sub standard.

The hotel was far from full... so I'm positive a much nicer could have been allocated.

So, this took the shine off the whole experience.

2 ply loo roll!

Bed room carpet very badly stained. Cobweb on wallpaper near bedside cabinet. Lounge grubby

On arrival the checkin process was not welcoming, it was an almost abrupt attitude, with no thank you's please's or even smiles. Any questions were met with a short "didn't you already know that" attitude.
The diner in the evening was pretty very chaotic, the food served was good, but orders were wrong, they ran out of basic dishes advertised on the menu, with the reply , well it's a Monday ! Only our flexibility saved the evening.

Bed was uncomfortable

We Couldn't get served in the Lounge area for our evening meal, The main Restaurant is now closed Monday to Wednesday, we should have been informed on arrival, also very small menu on.

There was nothing to like

Whilst welcoming and generally well-appointed, the bathroom fittings were a little awkward