Best Western Gen X Inn

Hotels
•
Best Western
7.1 (813 reviews)
1177 Madison Avenue , Memphis , US
+1 901-249-7753

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Very comfortable beds
Free/available parking
Good value / affordable
Close to some destinations (proximity praised)
Cons:
Poor breakfast (limited options, no coffee/milk/plates at times)
Unfriendly or incompetent staff in several reports
Dirty/old–smelly carpet and signs of neglect
Noisy or faulty in-room equipment (AC, fridge, TV)
Location described as outskirts/sketchy by multiple guests

Categories

Cleanliness
4.5
Multiple reviews report rancid smells, dirty carpet, a dirty door and general neglect of the property; cleanliness is a clear negative.
Service
5.5
Mixed reports: some staff described as friendly but several reviews note incompetence, unhelpful behaviour, not answering phones and unfriendly interactions.
Location
5.6
Location is often described as outskirts/sketchy or next to a road with little nearby, though proximity to certain attractions and available parking are noted positively.
Room Quality
10
Rooms are repeatedly described as spacious with very comfortable beds and generally 'fine' or 'clean' in many reviews; this was the most consistently positive aspect.
Amenities
9
Parking and basic facilities are praised and one review calls the hotel 'new with great facilities', though there are isolated issues (noisy fridge/AC, TV problems).
Value for Money
9
Several reviewers explicitly mention good value / good price-quality ratio, making value a relative strength for this property.
Food and Beverage
4.8
Numerous complaints about breakfast: limited options, no coffee/juice or milk at times, poor quality food and service issues at the buffet; clearly weak.
Overall Experience
8.4
Overall impressions are mixed but many guests found the rooms, beds and value satisfactory despite problems with breakfast, cleanliness and sporadic service issues; the aggregated impression skews positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location near Historic Graceland

Modern Amenities for Comfort
All rooms at Best Western Plus Gen X Inn feature a refrigerator and tea/coffee facilities, ensuring a comfortable stay for all guests. The hotel also offers cable TV with HBO and free Wi-Fi in every room.

On-Site Fitness and Business Centers
Guests can stay active at the on-site fitness center or catch up on work at the business center. The 24-hour front desk and express check-in add convenience to your stay.

Book your stay at Best Western Plus Gen X Inn for a seamless blend of comfort and convenience during your visit to Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

7.1
Based on 813 reviews
Cleanliness: 4.5
Service: 5.5
Location: 5.6
Room Quality: 10
Amenities: 9
Value for Money: 9
Food and Beverage: 4.8
Overall Experience: 8.4
W
William • couple • us
1
2026-10-29 • via Nuitee
M
Monika • couple • us
7
2026-10-28 • via Nuitee
V
Vera • family_with_children • au
7
2026-10-24 • via Nuitee
C
clement • couple • us
3
Internet worked part time. Workers not the best. room ok. Location not good.
Pros:

Very little

Cons:

Breakfast was not good. No coffee day one, no plates day two, very little options. No fruit. No milk. Orange juice tasted bad.

2026-10-24 • via Nuitee
B
Bruce • solo_traveller • au
10
Much appreciated urgent booking.
Pros:

Booking made at short notice. New hotel which is clean and has great facilities.

Cons:

N/A

2026-10-24 • via Nuitee
J
jean-Marie • solo_traveller • fr
8
2026-10-21 • via Nuitee
A
Amanda • couple • us
10
2026-10-20 • via Nuitee
M
Mary • solo_traveller • us
5
2026-10-20 • via Nuitee
J
Julie • couple • us
7
2026-10-18 • via Nuitee
S
Stokka • solo_traveller • no
8
2026-10-17 • via Nuitee
F
Fernando • solo_traveller • us
5
Pros:

Good

Cons:

So so

2026-10-16 • via Nuitee
J
Jose Julián • family_with_children • es
6
Pros:

El gim

Cons:

El ruido del aire acondicionado

2026-10-15 • via Nuitee
J
Jimmy • couple • us
7
2026-10-14 • via Nuitee
M
medina • extended_group • us
9
Recomendado 100%
Pros:

La habitación era grande

Cons:

La ubicación

2026-10-13 • via Nuitee
C
Christine • couple • de
2
2026-10-12 • via Nuitee
F
Fabienne • couple • fr
3
À éviter
Pros:

Parking disponible, personnel aimable

Cons:

Le buffet du petit déjeuner quasiment vide (machine à yoghourt vide, pas de pain) ferait mieux de ne pas en proposer. La chambre : porte d’entrée sale, poignée de la porte de la salle de bain cassée, frigo en fin de vie un bruit continuel, bruyant, hôtel vraiment en mauvais état global et délaissé.

2026-10-11 • via Nuitee
L
Loretta • couple • us
6
Pros:

We chose this hotel due to proximity to the people we were visiting. The room itself was fine.

Cons:

This was our least favorite stop on a two-week sojourn. The neighborhood seemed a little sketchy with a security fence around the property. There was a problem with the TV (It didn't work, unplugged. The remote didn't work; no channel changes or on/off. We unplugged it. reported to the desk.) Breakfast was not good, also coffee pot was spilling coffee all over. But the bed was comfy!

2026-10-09 • via Nuitee
K
Katrina • solo_traveller • gb
4
Pros:

Being able to park near the entrance

Cons:

Breakfast, was not great, served on paper plates, with plastic cutlery. And was served in the ll9bby next to the reception desk
The lavatory was fine if you were 8 years old, but not if you're an adult

2026-10-08 • via Nuitee
S
Sierra • couple • us
9
2026-10-07 • via Nuitee
T
TortugaMarina • solo_traveller • es
6
No tornaré, feia pudor i el servei hauria de somriure més!
Pros:

Només m'ha agradat el llit extragran i molt còmode.

Cons:

L'hotel està a les afores de la ciutat, al costat d'una carretera i sense cap servei a prop. El terra de moqueta és horrorós i quan entres a l'habitació tot fa una olor rància i desagradable, de brut. L'aire acondicionat molt vell. El personal molt poc amable, tant el noi que ens va atendre a la tarda com la noia del servei d'esmorzar, que per cert, era molt bàsic (cereals, ous, bacon, pollastre i pa). Res de fruita ni res saludable. Tot en poques quantitats. En fi, un altre vegada no hi torno segur.

2026-08-24 • via Nuitee