Best Western Gen X Inn

L'hotel està a les afores de la ciutat, al costat d'una carretera i sense cap servei a prop. El terra de moqueta és horrorós i quan entres a l'habitació tot fa una olor rància i desagradable, de brut. L'aire acondicionat molt vell. El personal molt poc amable, tant el noi que ens va atendre a la tarda com la noia del servei d'esmorzar, que per cert, era molt bàsic (cereals, ous, bacon, pollastre i pa). Res de fruita ni res saludable. Tot en poques quantitats. En fi, un altre vegada no hi torno segur.

Beim Frühstück wurden wir von einem Farbigen in ein Gespräch verwickelt, wobei sich dann herausstellte, das er ein Obdachloser war, der Geld erbetteln wollte. Wie dieser in das Hotel kommen konnte, konnte das Personal nicht erklären. Die Situation war sehr unangenehm.

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Area around hotel is ify, but hotel felt safe.

Everything, the staff wasn’t concerned about my issues with my room. They didn’t want to provide a refund so we can find somewhere else to stay. They acted if I was apart of their staff and not a guess. The worst hotel ever.

Air didn't seem to be working in the lobby or elevators. It was very hot. Our bed had what appeared to be mold and a very large dirty brown stain. Our tub had someone else's hair in it.

The AC unit in the first room was squealing very loud, so we requested another room. They gave us a new room number, and when I unlocked the door with the key, someone else’s things were already in there; so I quickly went back to the front desk which assigned us a different new room. This new room was fine for the first night, but the key scanner on the door died the next morning; so they had to “break into” the room and move us to a new room for the second night. All in all, we had three separate rooms in a two-night stay, and the front desk caused me to walk in on someone else’s room while they were away.

Poor service, wouldn't let me check in until "payment was made" but I had paid in advance, showed clerk as such and i still had to get in touch with booking.com customer service to have them call and handle it because the hotel clerk insisted they hadn't been given the virtual credit card payment, the clerk called her management and I heard her repeat back when they told her it was on file and talk her through finding the virtual card to check me in. This took an hour. She then proceeded to lie to me and say it was an error on booking.com side. In the middle of all this, she put booking.com on hold to talk to another customer who asked to use a bathroom and she responded, "we don't have a restroom open to the public. That one is kind of locked."
Didn't get her name, she had no name tag. Empty beer can in the elevator when I came in, still there when I left. Coffee spilled in the common area, left all night.

No microwave in the room. The toilet was not sturdy.
The elevator button was broken on the fifth floor. The breakfast was horrible