Best Western Gen X Inn

Hotels
•
Best Western Plus
8 (894 reviews)
1177 Madison Avenue , Memphis , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.71
Some reviews noted cleanliness issues, such as a strong odor of smoke in one room and a dead bug on the floor.
Service
9.18
Positive mentions of staff being friendly, cheerful, and helpful throughout various reviews.
Location
8.22
Conveniently located for local hospitals and attractions, although some noted nearby homeless presence.
Room Quality
8.17
Most reviews stated that the rooms were comfortable, though some required maintenance.
Amenities
7.2
Breakfast choices were limited, and some appliances were reported as being broken.
Value for Money
8.16
Generally perceived as good value considering the location and pricing.
Food and Beverage
7.21
Breakfast was considered decent by some but noted as lacking in quality and variety.
Overall Experience
8.18
Overall positive experience, with some specific complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:38

Property Description

Convenient Location near Historic Graceland

Modern Amenities for Comfort
All rooms at Best Western Plus Gen X Inn feature a refrigerator and tea/coffee facilities, ensuring a comfortable stay for all guests. The hotel also offers cable TV with HBO and free Wi-Fi in every room.

On-Site Fitness and Business Centers
Guests can stay active at the on-site fitness center or catch up on work at the business center. The 24-hour front desk and express check-in add convenience to your stay.

Book your stay at Best Western Plus Gen X Inn for a seamless blend of comfort and convenience during your visit to Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 894 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.22
Room Quality: 8.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
J
Johnny • couple • fr
4
2026-05-23 • via Nuitee
B
Becki • extended_group • us
8
2026-05-22 • via Nuitee
L
Linda • couple • us
7
2026-05-20 • via Nuitee
P
Patricia • solo_traveller • us
1
2026-05-16 • via Nuitee
C
Chris • couple • us
8
Pros:

Centrally located to the area I was visiting

Cons:

Razor wire around the top of the parking lot wall was a bit concerning and the morning lobby staff was too busy flirting with each other to notice the breakfast bar was empty of a few things. When we questioned if more was coming, it still took 15-20 minutes for eggs

2026-05-15 • via Nuitee
J
John • couple • us
9
Comfortable, clean and convenient
Cons:

The toilet was wobbly

2026-05-11 • via Nuitee
L
Lena • solo_traveller • us
5
2026-05-11 • via Nuitee
A
anne marie • solo_traveller • fr
7
Pros:

L,emplacement

Cons:

Le PDJ du 6 mai. Il n'y avait rien. Seules des gaufres étaient disponible. Ils n'avaient pas été livrés. Alors que nous avions payé LE PDJ

2026-05-07 • via Nuitee
P
Peter • couple • gb
7
2026-05-07 • via Nuitee
V
Veronica • couple • us
10
2026-05-05 • via Nuitee
F
Federica • couple • it
1
Terribile
2026-04-29 • via Nuitee
A
Andrea • couple • de
8
Pros:

Sehr gute Lage

Cons:

Sehr in die Jahre gekommen

2026-04-28 • via Nuitee
F
Federica • couple • it
1
Terribile
Pros:

Niente

Cons:

Camera sporca, al nostro arrivo ci hanno assegnato una camera con lenzuola sporche e non stirate, con abbigliamento dimenticato da ospiti precedenti in un armadio, pavimento sporco, capelli sulla porta del bagno. Ci hanno dato un’altra camera peggio della prima con il letto completamente in disordine e lenzuola usate. Al terzo tentativo sono finalmente riusciti ad assegnarci una camera accettabile. Odore sgradevole in tutta la struttura, non si sa da quanto quella moquette non vien lavata.
Personale praticamente insesistente, nessuno saluta, avevo inviato una richiesta prima del mio arrivo, sto ancora aspettando risposta, forse sono troppo impegnati a stare sui loro cellulari personali e a stiracchiarsi.
Una situazione veramente imbarazzante, peggiore struttura in cui io abbia mai soggiornato.

2026-04-28 • via Nuitee
L
Laquisha • solo_traveller • us
1
2026-04-27 • via Nuitee
J
Joshua • solo_traveller • us
4
2026-04-27 • via Nuitee
J
James • solo_traveller • us
5
Pros:

Location

Cons:

1st night lock wouldn't work. Took2hrs to get back in room

2026-04-27 • via Nuitee
E
Edwards • solo_traveller • us
10
2026-04-27 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Everything was nice.

Cons:

The microwave downstairs didn’t work

2026-04-22 • via Nuitee
L
Lindsey • solo_traveller • gb
8
Pros:

Good room size ,ideally situated for us , lady on reception was excellent sorted our room early and was generally welcoming and helpful

Cons:

Breakfast could of been better , not much seating area , and running out of things , the young girl working didn't seem interested, microwave not working ,

2026-04-18 • via Nuitee
A
Archie • solo_traveller • us
10
Pros:

Cleanliness, quiet. The girl that runs the place that's from NY, is absolutely 💯 amazing! Shes so precious!!

2026-04-16 • via Nuitee