Hotel JAL City Kannai Yokohama

Hotels
8 (2603 reviews)
Naka-ku Yamashitacho 72 , Yokohama , jp

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location to the cruise port
Good breakfast options
Cons:
Unclean rooms
Outdated decor
Poor bathroom condition

Categories

Cleanliness
6.75
Numerous comments about dust and unclean conditions in guest rooms.
Service
8.75
Staff were consistently noted as friendly and helpful.
Location
9.25
Multiple reviews praised the convenient location, especially for the cruise port.
Room Quality
7.25
Comments about outdated decor and small room size.
Amenities
8.25
Positive remarks about amenities like coffee machines, but some issues noted.
Value for Money
7.25
Good value but considering cleanliness and room issues, some reviewers would seek alternatives.
Food and Beverage
8.25
Generally good breakfast but did not meet expectations based on advertised photos.
Overall Experience
8.25
Mixed feelings with major issues on cleanliness affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Modern Rooms with Free Internet Access
Hotel JAL City Kannai Yokohama boasts modern rooms with free wired internet access and complimentary Wi-Fi in public areas. The air-conditioned rooms are equipped with essential amenities like a flat-screen TV, fridge, and electric kettle. Guests are provided with nightwear, slippers, and toothbrush sets for a comfortable stay. The en suite bathrooms feature a bathtub and a shower with adjustable water pressure.

Convenient Location and Services
Situated just minutes away from popular attractions like Yamashita Park and Yokohama Red Brick Warehouse, the hotel offers easy access to transportation with nearby subway and train stations. Guests can enjoy laundry services, currency exchanges, luggage storage, and photocopying facilities at the 24-hour front desk.

Silk Restaurant and Nearby Attractions
Indulge in a culinary experience at Silk Restaurant, offering a blend of Japanese and Western cuisine in a modern setting. With Yokohama Stadium, Yokohama Chinatown, and Pacifico Yokohama Convention Centre in close proximity, there is no shortage of entertainment options. Book your stay at Hotel JAL City Kannai Yokohama for a memorable experience!

Important information:

Guests who wish to use the on-site parking are kindly requested to call the property in advance. Contact details can be found on the booking confirmation.

For group bookings, please provide the property with the full name of each guest staying in the room in the Special Request box at time of booking.

Guests must pay for their stay upon check-in. This property will accept credit cards and cash (in Japanese Yen).

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 1500 per day.

Location

Guest Reviews

8
Based on 2603 reviews
Cleanliness: 6.75
Service: 8.75
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 8.25
A
allisonroberts1973 Friends getaway Yokohama, Kanagawa Prefecture, Kanto
8
quite friendly clean no issues would stay again
Pros:

clean , quiet, easy checkin , staff friendly,
lots of food near by.
location good if taking cruise as international port only 10 minutes walk , flat and an easy roll with suit cases. room ok size, twin room could fit 2 suit cases in room easily.

2026-06-13 via Tripadvisor
Y
YURI solo_traveller jp
8
2026-06-12 via Nuitee
Y
YURI solo_traveller jp
8
2026-06-12 via Nuitee
Y
YURI solo_traveller jp
8
2026-06-12 via Nuitee
N
Noriko extended_group jp
9
横浜の歴史を感じとれる旅の拠点
Pros:

近くに「山下公園」があり、歩いてお散歩「山下公園」などお散歩がてらに行ける。朝食、ランチなどお店が近くにたくさんある。大きな通りから1本外れていてとても静か。みなとみらい線など交通のアクセスも大変良い。

2026-06-10 via Nuitee
I
Igor couple id
9
Spacious hotel with free lounge
Pros:

The room is spacious what is a great plus in Tokyo. Clean and comfortable.
Staff is friendly and always ready to help.
Very good Japanese breakfast.
And the coolest bonus is a welcome lounge with various free beverages, wine and small snacks.

Cons:

I suppose the hotel is quite old - so the furniture and a bathroom floor are quite worn out. But all the bed sheets and towels are nice and clean, and a bed is very comfortable to sleep.

2026-06-09 via Nuitee
T
Takahiro couple jp
10
Excellent Stay for the Yokohama Port Festival
Pros:

Check-in available from 2:00 p.m., which was very helpful, Another nice feature was the snack and free drink service available from 2:00 p.m. to 9:00 p.m. in the hotel restaurant area.

Cons:

I arrived by car and was able to enter the hotel’s mechanical multi-story parking facility smoothly. One small point to note is that, on a rainy day, you need to walk about 20 meters outside from the parking area to the hotel entrance.

2026-06-09 via Nuitee
T
tomizuta1953 Couples Funabashi, Chiba Prefecture, Kanto
10
Excellent Stay for the Yokohama Port Festival
Pros:

I stayed at this hotel on June 2, 2026, to watch the fireworks for the Yokohama Port Festival. I arrived by car and was able to enter the hotel’s mechanical multi-story parking facility smoothly. One small point to note is that, on a rainy day, you need to walk about 20 meters outside from the parking area to the hotel entrance.
Check-in was available from 2:00 p.m., which was very helpful, and the process itself was extremely smooth. I stayed in a twin room, which had a proper desk, making it easy to use my laptop. The basic amenities were also well provided.
Another nice feature was the snack and free drink service available from 2:00 p.m. to 7:00 p.m. in the hotel restaurant area. The location was also excellent, with both Chinatown and the Red Brick Warehouse area nearby.
Overall, it was a very satisfying stay, and I would be happy to stay here again if I have the chance.

2026-06-08 via Tripadvisor
W
wise c solo_traveller hk
10
Pros:

Location close to China Town, ten minutes walking distances to JR石川町 station, nice staff, clean room and comfortable beds, will come back again.

2026-06-07 via Nuitee
W
Watanabe solo_traveller jp
10
2026-06-07 via Nuitee
K
KAORI solo_traveller jp
10
2026-06-05 via Nuitee
K
KAORI solo_traveller jp
10
2026-06-05 via Nuitee
J
Jillian extended_group au
9
Very happy with our stay, would recommend this hotel if especially like us catching a cruise, very p
Pros:

The room was a little small, Loved the breakfast. And we especially loved the snacks, drinks and complimentary wine in the afternoon. The staff were very friendly and helpful, especially when we first arrived as our flight from Australia got in really early in the morning and the staff got our rooms ready as son as possible, we were very grateful. Location was also very good.

Cons:

Nothing

2026-06-04 via Nuitee
眞太郎 solo_traveller jp
10
Pros:

特に朝食が期待以上でした。メニューも豊富でハンバーガーもおいしかったです。

2026-06-01 via Nuitee
M
MARI couple jp
8
コンパクトな部屋でも落ち着いて休め朝食もまずまず
Pros:

フロントの案内学費簡潔で、チョックイン後一階ウェルカムラウンジで14〜21時コーヒー他のドリンク類等ミックスナッツ、ハーシーキスチョコ等用意それておりセルフサービスでゆっくりできた。

Cons:

枕…選べればありがたい。

2026-06-01 via Nuitee
L
Laurence couple au
10
A lovely hotel in central Yokohama and good blue for money.
Pros:

The property was central to the cruise terminal and the rooms were clean and tidy. Every afternoon the hotel put on drinks and nibbles for the guests. The hotel was very good value for money. The rooms were quite soundproof, which is surprising for Japan.

Cons:

The bed was a little firm for my liking but this was a minor issue.

2026-06-01 via Nuitee
N
NickM354 Couples Adelaide, Greater Adelaide, South Australia
10
Close to cruise terminal
Pros:

Stayed at the JAL before a cruise around Japan - room was clean but small ! Very hot room on the first night due to someone setting the AC to heat not cool - perfect the second night!

The hotel is a 10 minute walk to Chinatown with hundreds of places to eat and shops.

Breakfast was included with many options. On the last day it was a easy walk to the cruise terminal.

2026-05-30 via Tripadvisor
J
Jian Guo couple au
9
2026-05-28 via Nuitee
L
Lisa solo_traveller au
9
Pros:

Close to cruise terminal
Very cheap rate
Comfy bed and pillows
Lounge downstairs with free tea, coffee, soft drink, wine, chocolates, nuts. Biscoff biscuits.

Cons:

Toilet in room had awful urinal smell

2026-05-28 via Nuitee
J
John couple ca
8
2026-05-23 via Nuitee