Hotel JAL City Kannai Yokohama

Hotels
8 (2713 reviews)
Naka-ku Yamashitacho 72 , Yokohama , JP
+81 45-661-2580

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location to the cruise port
Good breakfast options
Cons:
Unclean rooms
Outdated decor
Poor bathroom condition

Categories

Cleanliness
6.75
Numerous comments about dust and unclean conditions in guest rooms.
Service
8.75
Staff were consistently noted as friendly and helpful.
Location
9.25
Multiple reviews praised the convenient location, especially for the cruise port.
Room Quality
7.25
Comments about outdated decor and small room size.
Amenities
8.25
Positive remarks about amenities like coffee machines, but some issues noted.
Value for Money
7.25
Good value but considering cleanliness and room issues, some reviewers would seek alternatives.
Food and Beverage
8.25
Generally good breakfast but did not meet expectations based on advertised photos.
Overall Experience
8.25
Mixed feelings with major issues on cleanliness affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Modern Rooms with Free Internet Access
Hotel JAL City Kannai Yokohama boasts modern rooms with free wired internet access and complimentary Wi-Fi in public areas. The air-conditioned rooms are equipped with essential amenities like a flat-screen TV, fridge, and electric kettle. Guests are provided with nightwear, slippers, and toothbrush sets for a comfortable stay. The en suite bathrooms feature a bathtub and a shower with adjustable water pressure.

Convenient Location and Services
Situated just minutes away from popular attractions like Yamashita Park and Yokohama Red Brick Warehouse, the hotel offers easy access to transportation with nearby subway and train stations. Guests can enjoy laundry services, currency exchanges, luggage storage, and photocopying facilities at the 24-hour front desk.

Silk Restaurant and Nearby Attractions
Indulge in a culinary experience at Silk Restaurant, offering a blend of Japanese and Western cuisine in a modern setting. With Yokohama Stadium, Yokohama Chinatown, and Pacifico Yokohama Convention Centre in close proximity, there is no shortage of entertainment options. Book your stay at Hotel JAL City Kannai Yokohama for a memorable experience!

Important information:

Guests who wish to use the on-site parking are kindly requested to call the property in advance. Contact details can be found on the booking confirmation.

For group bookings, please provide the property with the full name of each guest staying in the room in the Special Request box at time of booking.

Guests must pay for their stay upon check-in. This property will accept credit cards and cash (in Japanese Yen).

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8
Based on 2713 reviews
Cleanliness: 6.75
Service: 8.75
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 8.25
C
Carmen S • couple • pr
10
Excelente
Pros:

Todo excelente

Cons:

Todo estaba excelente, no tengo quejas.

2026-10-31 • via Nuitee
C
CHIN WEI • extended_group • tw
8
2026-10-30 • via Nuitee
O
Olaf • couple • de
10
Pros:

Gut geräumig, sauber, zentral und freie Getränke, wie Kaffee am Nachmittag

2026-10-30 • via Nuitee
J
Jan • couple • au
10
Travel 2026
Pros:

Great location for cruising, great staff, nice breakfast with several choices. lounge.

Cons:

Could not find anything.

2026-10-30 • via Nuitee
T
Tom • couple • tw
8
2026-10-29 • via Nuitee
M
Marijke • solo_traveller • nl
8
2026-10-26 • via Nuitee
J
Jossieny • couple • us
9
Pros:

La limpieza y la ubicación

Cons:

El desayuno opino deben incluir más variedad occidental

2026-10-26 • via Nuitee
Z
Zelia Ann • couple • bb
10
Excellent & enjoyable
Pros:

The staff were excellent that went beyond the call of duty. Even though our room was small it had everything we needed.

Cons:

Not applicable

2026-10-24 • via Nuitee
K
KAZUKO • solo_traveller • jp
5
Pros:

中華街や山下公園が近く、ロケーション的には良いです。
色々な（ワインもあり）ウェルカムドリンク等をチェックインから夜９時までレストランで飲めるのは良いと思った。

Cons:

枕が柔らかすぎて、いくつかを重ねても、ほぼペチャンコになるので、中々寝付けなかった。

フロアーに置いてある自販機がチェックインからチェックアウトまで補充されることがなく、ずっとほぼ全商品売り切れだった。近くのコンビニでミネラルウォーター等を買ったが、売り切れが常なら、置いておく意味がないのでは？と思った。

2026-10-24 • via Nuitee
J
Joseph • couple • ca
10
Excellent Location
Pros:

Excellent location, walkable to cruise terminal and China Town.
Breakfast is very good.
The room was very clean and comfortable.

Cons:

Restaurant is only available for breakfast, but there are options not far outside for lunch and dinner.

2026-10-24 • via Nuitee
C
Carol • family_with_children • pr
10
Excelente hotel
Pros:

Todo

Cons:

Nada

2026-10-23 • via Nuitee
エコ • solo_traveller • jp
9
Pros:

利便性が良く、清潔感が有り良かった、コーヒーもお部屋で飲め、ウェルカムドリンクも嬉しかった。

Cons:

浴槽と壁の間の見える所の
黒ずみが少し気になりました。

2026-10-23 • via Nuitee
K
kazutosi • couple • jp
7
2026-10-23 • via Nuitee
B
Becky • extended_group • ca
9
Pros:

Location was good because we wanted to stay close to the cruise terminal. It was very convenient - with the subway station, restaurants, and convenience stores within a 5-minute walk. The room was clean and quiet.

2026-10-22 • via Nuitee
C
Chwee • couple • sg
9
Convenient for customers
Pros:

Link to airport

Cons:

Nil

2026-10-22 • via Nuitee
I
ITSUKA • family_with_children • jp
10
2026-10-21 • via Nuitee
N
Nina • solo_traveller • il
10
2026-10-19 • via Nuitee
C
CHING-WEN • couple • tw
10
2026-10-18 • via Nuitee
R
Robert • couple • ca
8
Good staff and location
Pros:

Staff helpful and very kind. Excellent location and breakfast was wonderful

Cons:

Needs new carpet in hallways and some minor wall defects fixed.

2026-10-17 • via Nuitee
佐織 • extended_group • jp
10
2026-10-16 • via Nuitee