Remota Hotel

Hotels
Independent
Ruta 9 Norte, km 1.5, Huerto 279, Natales, Magallanes, 6160000 , Natales , CL

Facilities

Fireplace in lobby
Free breakfast
Multilingual staff
Front desk (limited hours)
Smoke-free property
Snack bar/deli
Free self parking
Free buffet breakfast
Designer stores on site
Proposal/romance packages available
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Beautiful architecture
Friendly staff
Cons:
Unhelpful front desk service
Mixed reviews on cleanliness
Relatively expensive
Some amenities need improvement

Categories

Cleanliness
6.7
Mixed reviews on cleanliness, with some guests praising the cleanliness while others did not mention it.
Service
7.6
Service received varied feedback, with some guests appreciating the friendly staff, while others complained about unhelpful front desk service.
Location
8.3
Guests highlighted the great location with walking options to the ocean and easy access to downtown.
Room Quality
7.8
Rooms were generally praised for their spaciousness and good views, with some mentioning beautiful architecture and contemporary style.
Amenities
7.3
Amenities received mixed feedback, with some guests mentioning the spa and pool while others wanted improvements in temperature and access.
Value for Money
6.9
Some guests found the hotel to be relatively expensive, while others felt it offered good value for the location.
Food and Beverage
7.3
Food and beverage services were generally well-received, with guests appreciating the breakfast and restaurant offerings.
Overall Experience
7.9
Overall, most guests had a positive experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-04 21:29

Property Description

Recreational Amenities

Indulge in relaxation with an indoor pool and sauna on the premises, ensuring a rejuvenating stay.

Dining Experience

Savor delectable meals at Remota's restaurant or opt for quick bites at the snack bar. Top it off with drinks at the bar/lounge.

Luxurious Accommodations

Unwind in one of the 72 guestrooms featuring modern amenities and elegant décor, a perfect retreat after a day of exploration.

Book your stay at Remota Hotel, nestled by the sea offering scenic views and unparalleled luxury by the Última Esperanza Fjord.

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUQ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

Cleanliness: 6.7
Service: 7.6
Location: 8.3
Room Quality: 7.8
Amenities: 7.3
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.9
N
Nafisul family
10
Pros:

Great place
Nice walking options to the ocean

2025-05-02 via Nuitee
J
Jose family
10
Pros:

Increíble

2025-04-16 via Nuitee
J
Jose family
10
Pros:

Increíble lugar y la gente es muy amistosa! Gracias por todo

2025-04-16 via Nuitee
D
Douglas family
4
Pros:

So unhelpful. Front desk did not give a crap or even tried to help. Place unbelievably expensive!!!

2025-04-16 via Nuitee
D
Darshana friends
10
Pros:

Beautiful architecture and contemporary artistic style in the interiors. A pleasure to walk through.
Spacious room with good views.

2025-04-12 via Nuitee
A
Ana Maria
10
Remota y la Patagonia, el tamdem perfecto
Pros:

Un hotel fantástico diseñado para provocar la interacción entre los huéspedes en unos espacios comunes muy acogedores y con unas vistas únicas. El complemento perfecto para un viaje de ensueño a la Patagonia.

2025-03-15 via Nuitee
S
sujeni
10
Perfect place to stay in Puerto Natales.
Pros:

Spectacular design(exterior and interior), room is spacious. Amazing view of the lake/fjord with mountain at its background. Downtown is just 3km away from hotel, can easily access by Uber or Taxi.
Staffs are friendly and helpful.

2025-03-10 via Nuitee
V
Victor family
8
Pros:

Todo bien, solo mejorar temperatura de spa , piscina, y acceso mas protegido del frio a ese sector.

2025-03-07 via Nuitee
J
José partner
10
Pros:

Todo muy bien

2025-03-06 via Nuitee
V
Verified traveler
10
Good hotel outside of Puerto Natales
Pros:

Very good hotel - couple of things - while some good options for breakfast, the scrambled eggs were soupy and not warm - neither was the bacon and pancakes. I had dinner a couple of times and it was good. Wi-fi only in the main building, no tv in rooms so don't be surprised. Close to town - nice room. The team members were helpful and nice.

2025-03-02 via Nuitee
K
Kevin partner
2
Pros:

Eco-tourism is great in theory until you realize there are cheap radiators that make loud banging noises the entire night. I slept 4-5 hours on average here because of these noises and the fact that tours start around 5-6am.

I asked the hotel to fix the problem on the first night and no one came. The next night I complained and someone came but didn’t actually fix anything/know how to fix the problem.

I was told I’d be given some sort of compensation for the inconvenience but that was just lip service as then management refused to be helpful.

This is not a luxurious experience.

2025-03-01 via Nuitee
W
William
8
Pros:

The location is beautiful, situated across from water and mountains. The hotel experience was very good. The staff were friendly and helpful. The accommodations were spacious with a nice lodge atmosphere. The weekend menu and service were impeccable. However, the weekday evening buffet offered the same food every night without any option to order from the menu. The other drawback was the internet, which did not work in my room, and was not very good even in the lounge area and restaurant. My experience was otherwise very good.

2025-02-25 via Nuitee
N
Navya
8
Pros:

wish there was wifi in the rooms

2025-02-23 via Nuitee
C
Christina
10
Pros:

Everything was perfection, extremely beautiful and great good!

2025-02-21 via Nuitee
M
marcia
10
Pros:

Enjoyed the spa and outdoor hot tub! Great views
Dante and Daniel at reception were very helpful and friendly.

2025-02-14 via Nuitee
P
Pierre André
10
Pros:

Amazing place the global experience was just perfect!

2025-02-14 via Nuitee
E
Evan Chase family
10
Pros:

We enjoyed our week stay at Remota. The employees were kind and helpful. The restaurant on site was great, including the breakfast buffet. We liked that it was slightly out of town, an uber or taxi was only 2-5 USD to get to town if you didn't feel like walking. We would recommend this stay.

2025-02-14 via Nuitee
P
Pierre Andre family
10
Pros:

Superbe hôtel!

2025-02-13 via Nuitee
E
Erin partner
10
Pros:

The views from this property are amazing. It feels remote and private. The natural wood features throughout the hotel and rooms are beautiful. There was clearly special care taken to ensure that the hotel blends into the sacred landscape. The rabbit colonies that live on the property were such a special treat to view. Staff were incredibly friendly, helping us set up a last-minute horseback ride. The food was delicious. Windows and views abound! Would love to come back to visit. Muchas gracias a todos!

2025-02-10 via Nuitee
C
Craig family
10
Pros:

Staff are very professional and pleasant to work with. Room was spacious and clean. Food was good as was the service in the restaurant. Would stay here again.

2025-02-07 via Nuitee