Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
8.2 (692 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Valet service
Cons:
Service quality issues
Cleanliness concerns

Categories

Cleanliness
7.78
Guests mentioned issues with bathroom cleanliness and lack of proper cleaning services.
Service
8.25
Some reviews highlighted rude staff members, but other services were noted as good.
Location
9.29
Convenient location near various attractions and amenities.
Room Quality
8.24
Rooms were generally comfortable, but some mentioned a need for better mattresses.
Amenities
8.27
Valet service and shuttle to the airport were positively noted.
Value for Money
8.23
Pricing was considered high by some guests, but value holds considering location.
Food and Beverage
7.28
Food quality and variety received negative remarks from guests.
Overall Experience
8.25
Overall satisfaction despite some issues noted in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:45

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 692 reviews
Cleanliness: 7.78
Service: 8.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.25
B
Bryan • solo_traveller • us
10
Had a Great Stay
Pros:

Efficient and pleasant staff, clean and spacious room, nice facilities with a pool and American breakfast included. Conveniently located near lots of eateries so there’s no shortage of dining options in and near the hotel!

2026-07-04 • via Nuitee
Y
Yisela • couple • us
7
Everything was fine and very clean
Pros:

It was easy and accessibleable

2026-07-03 • via Nuitee
L
Luis • couple • us
6
2026-07-03 • via Nuitee
N
NIDIA LORENIA • family_with_children • mx
10
2026-07-02 • via Nuitee
M
Mady • couple • us
10
100% will stay here again
Pros:

The hotel was very clean and they allowed my dogs to stay with us and we had no problems. The staff was very friendly and polite.

Cons:

The only thing I didn’t like is the fact that there is no place for my dogs to go bathroom. It lacks a designated place (grass area) for the dogs to go bathroom.

2026-07-02 • via Nuitee
L
Lorena • family_with_children • us
10
2026-07-02 • via Nuitee
M
Martha • solo_traveller • us
5
Pros:

The location is great 👍 the staff is great , the swimming pool was great 👍

Cons:

The room had some issues like the drainage in the 🛁 bathtub was clogged, and the sink was leaking and immediately sent someone to fix those 2 issues. Internet wifi was sucks, I couldn't connect my phone or laptop . The signal was poor , not good at all.

2026-07-01 • via Nuitee
A
ANA • extended_group • us
1
Very unconfortable and disgusting!
Pros:

It was close to the hospital where my daughter was.

Cons:

My room was full of fleas, and we all ended up covered in bites. The bathroom floor was so dirty that there was even black mold, and the drain was clogged. There were no blankets. That hotel needs to be fumigated and maintenance. The whole experience was very bad and inconvenient. I do not recommend it.

2026-06-30 • via Nuitee
L
LUCIA • solo_traveller • mx
10
Pros:

Excelente atencion del personal

Cons:

Todo estuvo hien!

2026-06-30 • via Nuitee
J
Jorge Luis • solo_traveller • mx
9
2026-06-29 • via Nuitee
M
Miguel Alejandro • couple • mx
6
Under renovation
Pros:

Location and airport shuttle.

Cons:

I had stayed several time before. But this time is under renovation, no gym and they needed to change my room because of the construction noise. No running water at night.

2026-06-29 • via Nuitee
L
Lorena • extended_group • us
10
2026-06-29 • via Nuitee
R
rahel • family_with_children • us
8
2026-06-29 • via Nuitee
I
ivan • family_with_children • mx
8
Pros:

El servicio en general es bueno. Personal amable

Cons:

Todo bien

2026-06-28 • via Nuitee
H
Helen • couple • us
4
Basic and fine. Friendly staff made it worth staying and the area.
Pros:

The location was convenient to walk around. We found a few cute cafes and some restaurants. Free valet parking was the biggest plus.

Cons:

The pool was over chlorinated so we didn’t use it as we had hoped. Our pillowcases were too small for our pillows.

2026-06-28 • via Nuitee
D
Diaz • solo_traveller • no
4
Pros:

Ikke noe

Cons:

Måtte bytte rom midt på natten pga renoveringsstøy. Gymsalen fungerte ikke. "Basengen" var ikke ren. Frokost som var inkludert var meget begrenset. Hele hotelet var preget av slitasje

2026-06-27 • via Nuitee
L
Laura • solo_traveller • mx
9
2026-06-26 • via Nuitee
J
Jamale • solo_traveller • us
5
2026-06-25 • via Nuitee
L
Lupita • solo_traveller • mx
9
Pros:

Las instalaciones y el restaurante

2026-06-23 • via Nuitee
M
Martha • couple • us
10
Breakfast Included, Resort Feel in middle of the city
Pros:

Location

2026-06-22 • via Nuitee