Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
8.2 (656 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Valet service
Cons:
Service quality issues
Cleanliness concerns

Categories

Cleanliness
7.78
Guests mentioned issues with bathroom cleanliness and lack of proper cleaning services.
Service
8.25
Some reviews highlighted rude staff members, but other services were noted as good.
Location
9.29
Convenient location near various attractions and amenities.
Room Quality
8.24
Rooms were generally comfortable, but some mentioned a need for better mattresses.
Amenities
8.27
Valet service and shuttle to the airport were positively noted.
Value for Money
8.23
Pricing was considered high by some guests, but value holds considering location.
Food and Beverage
7.28
Food quality and variety received negative remarks from guests.
Overall Experience
8.25
Overall satisfaction despite some issues noted in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:45

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 656 reviews
Cleanliness: 7.78
Service: 8.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.25
V
Varela • family_with_children • mx
10
Relajante y cómodo
Pros:

Muy bonito el hotel seguro y muy amable

Cons:

Te dice que tienes desayuno americano pero solo me dieron a mí que mi hijo como es menor de edad no aplica para el eso me parece absurdo

2026-05-27 • via Nuitee
C
Claudia • family_with_children • us
8
2026-05-27 • via Nuitee
T
Tzu-Yao • extended_group • tw
3
2026-05-26 • via Nuitee
I
Israel • solo_traveller • mx
10
Pros:

La aviación y el bar

2026-05-25 • via Nuitee
M
Martin • family_with_children • us
9
Personal atento y amable
Pros:

El personal siempre fue muy amable y nos ayudaron con cualquier duda o inquietud. El desayuno estuvo delicioso y los cuartos estaban limpios

Cons:

Cuando apagabas las luces del cuarto se apagaba la televisión

2026-05-19 • via Nuitee
B
Bertha • solo_traveller • us
10
Pros:

The staff is is very friendly

2026-05-14 • via Nuitee
M
mendoza • family_with_children • us
10
2026-05-13 • via Nuitee
S
Saul • couple • us
10
Receptionist Liss was so nice, super friendly and welcoming!
Pros:

It’s under remodeling, but still a very nice hotel!

Cons:

There isn’t anything I didn’t like

2026-04-18 • via Nuitee
I
Irma • extended_group • us
9
Fue agradable
Pros:

Fueron amables y nos atendieron bien.

2026-04-18 • via Nuitee
S
Scott • solo_traveller • mx
10
2026-04-18 • via Nuitee
M
Maria E • solo_traveller • us
1
My stay was not pleasant
Pros:

They sent me to a room on the third floor where renovations were taking place. During the first shower, dirty water ran for a long time of the pipes.

Cons:

None of the employees were friendly, especially those at the from desk. Also, the breakfast isn't what they claim it is. The rooms weren't that clean.

2026-04-17 • via Nuitee
P
portillo • extended_group • mx
10
Pros:

Bar

2026-04-10 • via Nuitee
S
Sara • couple • us
10
2026-04-07 • via Nuitee
J
Jeppsen • extended_group • mx
9
Great outdoor pool
Pros:

The outdoor pool and the awesome landscape.

Cons:

The continental breakfast was ok but could be better if you add a Mexican menu.

2026-03-27 • via Nuitee
F
Fernando Francisco • couple • mx
10
Colchon
Pros:

La ubicación

Cons:

El colchón, demasiado blando, vencido

2026-03-26 • via Nuitee
S
Soraya • couple • us
10
2026-03-25 • via Nuitee
C
CARMEN PATRICIA • couple • mx
7
Pros:

La comida del restaurante

Cons:

Hay un antro cerca del hotel y hubo muchísimo ruido no pude dormir!

2026-03-22 • via Nuitee
R
Rosa Maria • extended_group • mx
10
Pros:

Cómodo y céntrico

2026-03-05 • via Nuitee
S
Sylvia • extended_group • us
10
Definitely will be going back
Pros:

The pool was amazing to have with our kids on a hot day and we ordered food while at the pool and it was good. Staff was nice and we were able to have our dogs with us.

Cons:

I wish more hotels would have access to log on to Netflix or Prime to have relaxation in the rooms with good TV to watch.

2026-03-05 • via Nuitee
M
Miguel • couple • us
10
2026-03-04 • via Nuitee