Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
7.9 (651 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , MX
+52 664 681 8100

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast and buffet
Clean lobby and well-kept pool/gardens
Comfortable beds and spacious rooms (in many cases)
Convenient location (center/airport)
Free luggage storage
Cons:
Occasional power outages and no effective reallocation
Small or outdated bathrooms in some rooms
Valet/parking rude or slow
Intermittent Wi‑Fi and occasional no hot water
Price perceived as not matching quality
No fridge in some rooms / ignored fridge requests

Categories

Cleanliness
7.6
Generally kept clean (clean lobby, pool and public areas praised) but occasional bathroom cleanliness issues, old/worn towels and smells noted.
Service
8.2
Staff repeatedly described as friendly and helpful (reception, restaurant, cleaning), though there are isolated reports of poor/slow service (valet rudeness, ignored fridge request, limited response during power outage).
Location
8.6
Multiple mentions of convenient location for city center, courts and airport — consistently cited as a positive.
Room Quality
7.6
Rooms often described as spacious with comfortable beds and efficient A/C, but some rooms are outdated, bathrooms small or with layout issues, occasional hot water problems and missing fridges.
Amenities
7.8
Good pool and maintained gardens, simple but usable gym, karaoke/bar atmosphere and free luggage storage; some negatives around valet-only parking and pool debris from palm trees.
Value for Money
7
Several guests felt price did not match what was offered (complaints about cost vs. quality, outages and service lapses lowered perceived value).
Food and Beverage
8.6
Frequently praised — buffet and breakfasts receive strong positive comments (variety, flavor, specific dishes highlighted).
Overall Experience
7.8
Many pleasant stays with friendly staff and good food, but intermittent issues (power outage, Wi‑Fi interruptions, occasional service lapses and room faults) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

7.9
Based on 651 reviews
Cleanliness: 7.6
Service: 8.2
Location: 8.6
Room Quality: 7.6
Amenities: 7.8
Value for Money: 7
Food and Beverage: 8.6
Overall Experience: 7.8
E
Evelyn • couple • mx
10
2026-10-31 • via Nuitee
D
Dulce Karina • extended_group • mx
9
Estancia agradable
Pros:

Todo el personal es muy amable y servicial desde las personas de recepción, el restaurante y el bar. En el bar tienen karaoke, puedes pedirles canciones y buscan hacer ambiente. La variedad y sabor de la comida del buffet de los domingos es muy buena, el aguachile está delicioso. La habitación es bastante amplia, las camas son cómodas y todo el lugar lo mantienen limpio. El gym es un poco pequeño pero para un entrenamiento breve y rápido y que no te quedes sin hacer un poco de ejercicio sirve bastante bien. Tienen servicio de guardaequipaje gratis.

Cons:

Nada, todo me gusto.

2026-10-29 • via Nuitee
E
Estrada • couple • mx
7
Desagradable
Pros:

Nada

Cons:

La relación del costo contra lo que ofrecía:
El baño olía feo
Se escucha el ruido de los pasillos
Entraba la luz de las ventanas aún y cuando estaba cerrada
Las personas del parking muy lentas para mover los autos

2026-10-28 • via Nuitee
H
Hector • couple • us
10
2026-10-28 • via Nuitee
R
Rogelio • couple • us
10
2026-10-26 • via Nuitee
N
Noe • couple • mx
10
2026-10-26 • via Nuitee
A
Arturo • couple • mx
10
Pros:

Ubicación

Cons:

Nada

2026-10-26 • via Nuitee
A
AleAle • couple • pe
8
Pros:

La comida estuvo muy buena y la habitación muy cómoda.

2026-10-24 • via Nuitee
A
Alain • solo_traveller • mx
10
2026-10-24 • via Nuitee
N
Nathalie • couple • co
8
2026-10-21 • via Nuitee
E
Ezequiel • couple • us
9
2026-10-18 • via Nuitee
D
Danae Isabel • solo_traveller • mx
4
Pros:

The lobby was very clean, smelt good, the staff was friendly and the breakfast was good.

Cons:

The bathroom was very small and the toilet had a pillar right in front. I couldn't sit properly to do my necessities.

2026-10-12 • via Nuitee
H
Humberto64 • family_with_children • mx
10
2026-10-12 • via Nuitee
E
Eduardo • family_with_children • us
4
Cons:

El precio

2026-10-11 • via Nuitee
M
María • solo_traveller • es
7
2026-10-10 • via Nuitee
C
Consuelo • extended_group • us
7
Pretty good
Pros:

Flavorfull

Cons:

Not very pet friendly, no dedicated area for pet bathroom breaks

2026-10-09 • via Nuitee
H
Hipatia Zulema • solo_traveller • mx
9
2026-10-09 • via Nuitee
H
Henry Alvarez I.C • solo_traveller • mx
1
Pros:

Nada.

Cons:

El estacionamiento es solo con vallet, y no gracias, el trato del mismo fue muy grosero,

2026-10-08 • via Nuitee
R
Rubi • solo_traveller • mx
10
Pros:

La amabilidad del personal

Cons:

Que no pusieron más toallas limpias al siguiente día

2026-10-07 • via Nuitee
R
Refugia • couple • us
5
it was ok.
Pros:

The staff was very professional and answered all our questions and needs.

Cons:

The room was outdated and the bathroom lacked cleanliness. The towels were old and worn!

2026-10-07 • via Nuitee