Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
8.2 (749 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , mx
+52 664 681 8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Valet service
Cons:
Service quality issues
Cleanliness concerns

Categories

Cleanliness
7.78
Guests mentioned issues with bathroom cleanliness and lack of proper cleaning services.
Service
8.25
Some reviews highlighted rude staff members, but other services were noted as good.
Location
9.29
Convenient location near various attractions and amenities.
Room Quality
8.24
Rooms were generally comfortable, but some mentioned a need for better mattresses.
Amenities
8.27
Valet service and shuttle to the airport were positively noted.
Value for Money
8.23
Pricing was considered high by some guests, but value holds considering location.
Food and Beverage
7.28
Food quality and variety received negative remarks from guests.
Overall Experience
8.25
Overall satisfaction despite some issues noted in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:45

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

8.2
Based on 749 reviews
Cleanliness: 7.78
Service: 8.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.25
O
OVB • extended_group • mx
10
Excelente
Pros:

ubicacion

Cons:

NA

2026-08-08 • via Nuitee
H
Hillel • extended_group • us
8
Refreshing to be in pool, walk to fine dining
Pros:

Pool, location

Cons:

Construction,

2026-08-07 • via Nuitee
J
Janice • solo_traveller • us
9
2026-08-07 • via Nuitee
Y
Yesenia • couple • us
1
Awful expensive experience. There's better hotels with less price.
Pros:

Nothing was good

Cons:

Housekeeping never came to clean our room and replenish. Order room service twice and order was completly incorrect and charged for the correct order wich we should have. Food taste was awful. Pool was full of trash. Having private events while trying to relax by the pool not so relaxing.

2026-08-06 • via Nuitee
F
Francesco • couple • us
7
2026-08-05 • via Nuitee
E
ERIKA PATRICIA • solo_traveller • mx
10
Pros:

Todo, me tocó la habitación recién remodelada, estába todo nuevo

Cons:

El precio del buffet

2026-08-05 • via Nuitee
W
Wendy • solo_traveller • us
10
2026-08-04 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-08-04 • via Nuitee
R
Ruben • solo_traveller • us
1
Horrible accommodation
Pros:

Valet parking

Cons:

Rude front desk

2026-08-03 • via Nuitee
A
Angel • couple • us
8
2026-08-03 • via Nuitee
A
Arisdelsi • family_with_children • us
5
2026-08-02 • via Nuitee
G
GARCIA OLMEDO • family_with_children • mx
10
2026-07-26 • via Nuitee
G
GARCIA OLMEDO • couple • mx
10
2026-07-26 • via Nuitee
G
Gaby • family_with_children • mx
9
En general bien..
Pros:

La verdad es que todo estuvo super bien en general. Habitaciones de buen tamano, camas cómodas, sanitario cómodo. La comida del restaurante bien pero nada espectacular. La alberca de buen tamano pero NO es climatizada. En general el personal fué amable.

Cons:

No me encantó que cuando fui por toallas para alberca no tenían disponibles jaja, siento que es básico. La alberca tiene suelo anti derrapante y eso está super bien pero a mi y a mi bebé se nos abrieron los dedos debido a eso y cuando fui por una gasita o curitas me dijeron que no tenían Botiquín de primeros auxilios y esto si me parece super importante que los hoteles deban tener. En ningun lado te dicen que aunque los ninos son gratis, ellos no tienen acceso al desayuno gratis que ofrece el hotel pero no fue mayor problema, porque los precios están super razonables, solo creo que si deben mencionarlo antes. Y también, el wifi en las habitaciones no llega bien, en las areas comunes si. Y yo tenía que trabajar remoto entonces si fue algo incómodo eso.

2026-07-21 • via Nuitee
E
Erick • solo_traveller • mx
7
Pros:

Location and facilities

Cons:

Lot of noise from nearby bar, breakfast was not good

2026-07-18 • via Nuitee
L
Luis • solo_traveller • us
10
Pros:

Good

Cons:

Good

2026-07-18 • via Nuitee
A
al • couple • us
9
2026-07-17 • via Nuitee
C
Cermen • family_with_children • mx
9
I had a good stay ay the hotel if u guys could change a couple of things would be great
Pros:

The beds are good and comfortable the hotel is nice

Cons:

The rooms need a small fridge or small kitchen.. Also the Pool water was very cold it would be nice if it had a heater..

2026-07-16 • via Nuitee
C
Covas • solo_traveller • mx
10
2026-07-15 • via Nuitee
M
Maria • couple • us
10
2026-07-13 • via Nuitee