Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Hotels
•
Trademark
8.2 (764 reviews)
Boulevard Cuauhtemoc Sur 213 , Tijuana , MX
+52 664 681 8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Valet service
Cons:
Service quality issues
Cleanliness concerns

Categories

Cleanliness
7.78
Guests mentioned issues with bathroom cleanliness and lack of proper cleaning services.
Service
8.25
Some reviews highlighted rude staff members, but other services were noted as good.
Location
9.29
Convenient location near various attractions and amenities.
Room Quality
8.24
Rooms were generally comfortable, but some mentioned a need for better mattresses.
Amenities
8.27
Valet service and shuttle to the airport were positively noted.
Value for Money
8.23
Pricing was considered high by some guests, but value holds considering location.
Food and Beverage
7.28
Food quality and variety received negative remarks from guests.
Overall Experience
8.25
Overall satisfaction despite some issues noted in service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:45

Property Description

Convenient Shuttle Service
This hotel offers a free shuttle service to and from Tijuana International Airport, providing guests with a hassle-free transportation option just a short 10-minute drive away.

Comfortable Rooms with Amenities
Rooms at Hotel Palacio Azteca are well-equipped with a seating area, cable TV, air conditioning, and ironing facilities, ensuring a comfortable stay for all guests. Additionally, each room includes a safety deposit box for added security.

Fitness and Business Facilities
Guests can stay active at the hotel's gym or unwind at the outdoor pool. For those traveling for work, the full-service business center with internet connection and printer is available. A laundry service is also provided for convenience.

Experience convenience, comfort, and great amenities at Hotel Palacio Azteca. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

8.2
Based on 764 reviews
Cleanliness: 7.78
Service: 8.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.28
Overall Experience: 8.25
E
Edgar Francisco • solo_traveller • mx
8
Pros:

Muy bien cuidada la alberca y jardines

Cons:

La bañera no funcionaba bien ...

2026-09-18 • via Nuitee
D
David • couple • us
10
Very good food
Pros:

Very good service

Cons:

None

2026-09-14 • via Nuitee
R
Rafael • solo_traveller • mx
10
2026-09-11 • via Nuitee
M
Mike • couple • cr
8
Conveniently located for where we needed to be.
Pros:

room was clean and a simple but adequate breakfast

Cons:

There were sheets covering the entire hallway with workers removing all the ceiling registers installing new cables which was the reason there was no internet. It would have been better to give us a room on a different floor without workers cutting and sawing. Giving us a little notice that there was going to be work going on would have been a professional move!

2026-09-10 • via Nuitee
R
Rich • couple • mx
8
Estancia en hotel agradable, paz y tranquilidad, la amabilidad del personal muy buena
Pros:

Buena ubicación para trasladarte al centro, a Juzgados Civiles y Familiares, Aeropuerto. Restaurante sencillo, funcional y amable su personal

Cons:

El internet en ocasiones era intermitente la señal de wifi, y el agua de la regadera no salió caliente ni el de lavamanos a pesar que se dejo la llave abierta durante unos minutos para darle tiempo al sistema a que funcionara correctamente, dicha cuestión lo compenso el sistema de a/c de la habitación muy eficiente

2026-09-10 • via Nuitee
F
Francisco Javier • family_with_children • mx
9
2026-09-09 • via Nuitee
A
Andres Aguirre • solo_traveller • mx
8
Pros:

Buen aire acondicionado, personal de recepción y de limpieza agradables, piscina cómoda, comedor limpio y amplio, piscina bastante cómoda.

Cons:

Piscina expuesta a los residuos de las palmeras, gimnasio bastante simple y nada que ver.
Por un error de comunicación con un personal del comedor, se sintió abrumador el ambiente al ir a desayunar nuevamente.

2026-09-08 • via Nuitee
J
Juan • couple • us
8
They need get fridges on all rooms and get more tv channels
Pros:

The customer service

Cons:

I request a fridge they ignore my petition

2026-09-08 • via Nuitee
G
Gilbert • extended_group • us
10
2026-09-07 • via Nuitee
S
Saavedra Lopez • family_with_children • us
10
Me sentí tan en casa agusto
Pros:

Todo excelente

Cons:

Todos fue exeñente

2026-09-04 • via Nuitee
C
Cristy • couple • us
1
Poor customer service
Pros:

The hotel overall was good

Cons:

Poor service, the day of our booking there was no electricity, we didn’t have service throughout the night and temperatures were high

2026-09-02 • via Nuitee
P
Patricia Sofia • solo_traveller • mx
1
Cons:

Se fue la luz el ultimo dia y hacia demasiado calor, el staff no hizo nada para reubicarnos

2026-08-31 • via Nuitee
L
Luis • couple • mx
10
2026-08-30 • via Nuitee
J
Johana • solo_traveller • mx
10
Excelente
Pros:

Me encanta, he reservado aquí en 3 ocasiones y siempre es genial

2026-08-29 • via Nuitee
J
Johana • solo_traveller • mx
10
Me encanta
Pros:

La amabilidad y actitud de servicio fue excepcional

Cons:

N/A

2026-08-29 • via Nuitee
J
jose • couple • mx
3
2026-08-26 • via Nuitee
B
Benjamin • solo_traveller • mx
8
2026-08-26 • via Nuitee
G
Giselle • family_with_children • us
6
2026-08-25 • via Nuitee
J
JoséAntonio • solo_traveller • mx
8
Pros:

Ubicación, inatalaciones, limpieza y trato amable de su personal.

Cons:

Que te ofrecen desayuno gratis al reservar y cuando llegas al restaurante es un desayuno muy basico de huevo con frijoles y te ofrecen el bufet con un costo adicional alto.

2026-08-24 • via Nuitee
E
eric • couple • mx
9
The staff was very accommodating and when they helped me change rooms everything was great!
Pros:

My 6th floor room had a very comfortable bed and a newly designed interior and bathroom. The restaurant, bar, and pool were all excellent

Cons:

My 7th floor room the wifi didn't work for 2 days and i had to change rooms. The bed was as hard as a rock, and the bathrooom was cramped and uncomfortable

2026-08-23 • via Nuitee