Sheraton Rockville Hotel

overall had a great stay at the Ramada! The staff was friendly and check-in was smooth and effortless. The room was clean, comfortable, and well-maintained throughout my visit.

We were wrongly charged a smoking fee and when I tried to discuss it with the front desk, they informed me there is nothing they can do but only one person, Amal Wright could review and overturn the false charges. Even went as far as to tell me that they recently changed the smoke detectors and have had complaints of people being wrongly charged. I believe the exact words used were “you’re definitely not the first to complain about this error”.
I tried to contact Amal for a week with no success. Multiple unanswered emails and anytime I call the staff say she’s “unavailable” and to email her.
This part of our stay happened at the end unfortunately and almost ruined what to that point was a really nice family reunion vacation.

Mucho problema con el tema de los desayunos, cuando en verdad si estaban en la reserva los 4 desayunos pero en la plataforma del hotel aparecía que no estaban , y el personal nada amable para solucionar el tema.

Parking fee
Everything in room felt damp

We had a couple rooms and both of them were missing some important item, we asked for a mid stay cleaning of our room that never happened. There is no complementary breakfast. They’ve also discontinued complementary coffee, and you have to pay $15 per night to park at the property on top of the cost of your room. We’ve stayed there many times over the years and we have seen a steady increase in cost and a steady decrease value.

The room was not getting cleaning has it supposed to, no bed sheets was changing, I slept on the same bed sheets for 5days, room not cl

$15 dollars for parking in an unsecured open lot, which would have been free anywhere else in the US. I selected the property because it wasn't in the heart of the downtown to avoid parking cost. The breakfast was poor quality. You pay $22 dollars for eggs, potatoes, and sausage. $4 dollars for coffee (no lobby coffee), and $3 dollars for toast. The sausage was very small (3 pieces) and overcooked, like it had been cooked early in the morning. For what you expect at a Sheraton, the prices did not live up to the value. The tubs were small as well. I'm a short guy and I found myself having to angle myself just to stand in the tub for shower. I probably could have overlooked some of this, but adding the $15 dollars a day for the parking, which you could tell that they had no real enforcement mechanize either (didn't provided passes), set my initial experience. Felt like getting nickeled and dime for poor quality. I could have gone to Best Western for the same price (free breakfast and parking) for the same price.

Food prices. cleaning staff removed things they should not have.