Novotel Lisboa

Hotels
•
Novotel
7.9 (8774 reviews)
Av. José Malhoa 1-1A , Lisbon , PT
+351 21 724 4800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very good location for sightseeing
Strong breakfast / good restaurant
Pet-friendly policy praised
Some guests noted good cleanliness and modern facilities
Cons:
Rooms often small, uncomfortable for families (sofa bed issues)
Poor air circulation / noisy AC and occasional disturbing noises
Pool and fitness facilities closed or under renovation during stays
Housekeeping issues (hairs, uneven cleaning)
Value for money concerns; price seen as high for quality

Categories

Cleanliness
6.5
Mixed comments: some guests praise the hotel's cleanliness, but several reviews report hairs in the shower/vanity and subpar housekeeping ('ménage pas terrible'), so cleanliness is below average.
Service
9.7
Consistently strong: many reviews highlight friendly, helpful and accommodating staff, personnel 'très agréable' and staff who try to find solutions; service is a clear strength.
Location
9.4
Mostly positive: multiple mentions of very good location for visiting Lisbon and convenient placement; some guests note it is not close to downtown or is under the flight path, but overall location is considered excellent for many visitors.
Room Quality
6
Several complaints: rooms described as small, too cramped for families, uncomfortable sofa bed, very warm/stuffy with no openable windows, noisy AC and metallic noises — room quality is notably weak for some guests.
Amenities
6.3
Ambiguous/negative: guests report the pool/gym closed or under renovation, paid parking, and occasional limited availability; pet-friendliness is praised, but amenity closures and issues lower this score.
Value for Money
6.1
Underwhelming value: several reviews explicitly call the price not commensurate with the offering or say the hotel is too expensive for the quality; one review simply notes 'Cheap' as a negative — overall value is below target.
Food and Beverage
9.5
Strongly positive: breakfast is repeatedly praised (diverse and very good) and restaurant food noted as great; one isolated administrative mix-up on breakfast access, but dining impressions are highly positive.
Overall Experience
9.7
Generally positive overall due to excellent service, location and breakfast, with some standout excellent reviews; however, notable negatives (room size, cleanliness, amenity closures) mean experiences vary — overall leans very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Modern Design Rooms with Free Wi-Fi
Experience comfort and convenience in our spacious rooms at Novotel Lisboa. Enjoy modern design, flat-screen TVs, and complimentary coffee&tea facilities. Plus, with free Wi-Fi, you can stay connected throughout your stay.

Delicious Dining Options
Indulge in a culinary journey at our Bicicleta Restaurant, offering a mix of international and Portuguese cuisine until 23:00. Whether you're craving a full meal or just a snack, we have you covered with a diverse menu to satisfy your taste buds.

Fitness Center and Outdoor Pool
Stay active and refreshed during your stay with us. Work out in our fitness center and then cool off with a relaxing swim in our outdoor seasonal pool. The perfect way to unwind after a day of exploring Lisbon.

Ready to experience the perfect blend of comfort and convenience at Novotel Lisboa? Book your stay now and make the most of your visit to Lisbon!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that all guests, including children, need to provide a valid ID or passport at check-in.

Minors not accompanied by their parents must have a declaration or authorisation to stay, issued by the holder of rights of custody.

Please note that pets will incur an additional charge of EUR 49 per night per pet. Please note that a maximum of 2 pets is allowed per room.

Please note that renovation work in the ground floor and façade will be carried out from Monday to Friday from 10:00 to 18:00, and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

7.9
Based on 8774 reviews
Cleanliness: 6.5
Service: 9.7
Location: 9.4
Room Quality: 6
Amenities: 6.3
Value for Money: 6.1
Food and Beverage: 9.5
Overall Experience: 9.7
J
Jaten • couple • gb
9
2026-10-31 • via Nuitee
G
Gabriel • family_with_children • ro
7
2026-10-31 • via Nuitee
A
Abu • family_with_children • gb
10
2026-10-31 • via Nuitee
T
Tetiana • family_with_children • fr
8
2026-10-30 • via Nuitee
S
Starry • couple • pt
9
Pros:

A localização

Cons:

A piscina precisa de obras de melhoramento

2026-10-30 • via Nuitee
X
Xavier • family_with_children • fr
9
Très bien pour visiter Lisbonne pour 2 ou 3 jours
Pros:

Très bon Emplacement
Chambres petites mais fonctionnelles
Petit déjeuner très bien
Le personnel est top

Cons:

La chaleur et l’humidité dans les chambres.

2026-10-30 • via Nuitee
L
Lionella • solo_traveller • gf
10
2026-10-30 • via Nuitee
S
Solangela • solo_traveller • ch
7
Cons:

Quarto sem circulação de ar. Muito abafado.

2026-10-30 • via Nuitee
C
Claudia • family_with_children • fr
8
Personnel très agréable mais trop cher pour une chambre si petite
Pros:

Personnel très agréable et horaires du petit déjeuner très longs , ça laisse le temps de se réveiller le matin

Cons:

Chambre trop petite pour une famille (2 adultes et 2 enfants), pas de piscine

2026-10-30 • via Nuitee
M
Miguel • family_with_children • pt
9
2026-10-29 • via Nuitee
B
Brigita • family_with_children • si
10
2026-10-29 • via Nuitee
C
carla • extended_group • cl
8
2026-10-29 • via Nuitee
M
Marshall • family_with_children • gb
10
Pros:

Clean hotel

Cons:

Cheap

2026-10-29 • via Nuitee
P
PAULO EDUARDO • solo_traveller • br
10
2026-10-28 • via Nuitee
S
Saleem • family_with_children • pt
8
2026-10-28 • via Nuitee
M
Maria Antonia • solo_traveller • it
9
2026-10-28 • via Nuitee
M
Maria Antonia • solo_traveller • it
9
2026-10-28 • via Nuitee
H
Hândria • extended_group • ao
8
2026-10-27 • via Nuitee
B
Bruno • family_with_children • br
8
Pros:

Quarto para 4 pessoas não foi muito confortável em pois era sofá cama.

2026-10-27 • via Nuitee
S
Sarpi • solo_traveller • au
8
Pros:

Staff were friendly and helpful. Food in restaurant downstairs was great!

Cons:

Not clean enough, there were hairs on the vanity and in the shower that weren’t mine. The vanity did not look like it had been wiped after the last guest. Unfortunately the location is not close to downtown but I understand it would be difficult to have underground parking if it was

2026-10-26 • via Nuitee