Novotel Lisboa

Hotels
•
Novotel
8.2 (8344 reviews)
Av. José Malhoa 1-1A , Lisbon , pt

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Hot water issues
Renovations affecting experience
Comfort of beds

Categories

Cleanliness
7.66
Issues mentioned with hot water and cleanliness in some areas.
Service
9.13
Staff is described as friendly and helpful.
Location
8.97
Good location appreciated by many guests.
Room Quality
7.62
Some complaints about comfort and amenities in rooms.
Amenities
7.15
Renovations affected available amenities; limited hot water.
Value for Money
8.11
Generally good value but some guests felt the pricing was high given issues.
Food and Beverage
8.66
Breakfast good but service arrangements were poor.
Overall Experience
8.33
Mixed feelings due to construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:34

Property Description

Modern Design Rooms with Free Wi-Fi
Experience comfort and convenience in our spacious rooms at Novotel Lisboa. Enjoy modern design, flat-screen TVs, and complimentary coffee&tea facilities. Plus, with free Wi-Fi, you can stay connected throughout your stay.

Delicious Dining Options
Indulge in a culinary journey at our Bicicleta Restaurant, offering a mix of international and Portuguese cuisine until 23:00. Whether you're craving a full meal or just a snack, we have you covered with a diverse menu to satisfy your taste buds.

Fitness Center and Outdoor Pool
Stay active and refreshed during your stay with us. Work out in our fitness center and then cool off with a relaxing swim in our outdoor seasonal pool. The perfect way to unwind after a day of exploring Lisbon.

Ready to experience the perfect blend of comfort and convenience at Novotel Lisboa? Book your stay now and make the most of your visit to Lisbon!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that all guests including children need to provide a valid ID or passport at check-in.

Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.

Please note that pets will incur an additional charge of EUR 39 per night per pet.

Please note that a maximum of 2 pets is allowed per room.

Please note that renovation work in the ground floor and façade will be carried out from Monday to Friday from 10:00 to 18:00 and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 8344 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.97
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.33
J
Jenni • solo_traveller • gb
9
Pros:

Staff were amazing

Cons:

Wry

2026-07-18 • via Nuitee
J
Jenni • solo_traveller • gb
8
Pros:

Staff were very helpful hotel was clean with good facilities

2026-07-18 • via Nuitee
R
Rui M. • family_with_children • pt
8
Boa qualidade preço, boas localização, bom famílias
Pros:

Localização

Cons:

O facto de estar em obras no lobby

2026-07-17 • via Nuitee
P
Paqui TN • solo_traveller • es
8
2026-07-17 • via Nuitee
M
Miguel • family_with_children • pt
2
Pros:

Infelizmente nao há nada que tenha gostado atendendo ao estado do Hotel.

Cons:

O hotel está em obras sem condições minimas, poeira por todas as areas comuns de circulação, mestres a circular pelo hotel, areas tapadas com madeiras, barulho de obras, piscina suja sem supervisão, com crianças aos berros constantemente, duches da piscina avariados, secador do quarto não funcionava, ar condicionado do quarto fraco e barulhento. Quando reservamos nao tinha qualquer indicação de que o hotel se encontrava em obras senao tinhamos optado por outro naturalmente. Nao tem condições mínimas para estar aberto.

2026-07-16 • via Nuitee
A
Alexandrino • family_with_children • be
8
Simples e divertido
Pros:

Lugar super confortável, os funcionários sempre bem dispostos e atenciosos, o pequeno almoço foi excelente.

Cons:

O quarto familiar era separado por uma porta do outro quarto, então ouvia-se muito barulho vindo dos outros cómodos. Ainda bem que eram apenas homens lol…

2026-07-16 • via Nuitee
V
Vassiliadis • family_with_children • se
8
Pros:

Good food, a nice breakfast with plenty of options, clean and comfortable rooms, and a calm, relaxing atmosphere. The staff were friendly, welcoming, and always happy to help. Overall, a very pleasant stay.

Cons:

Renovation

2026-07-16 • via Nuitee
J
Jessica • solo_traveller • ch
9
Bon séjour
Pros:

Le personnel est sympathique, accueillant. Certain(e)s parlent français
Petit déjeuner top.

2026-07-16 • via Nuitee
P
Patricia Lima • family_with_children • br
8
2026-07-16 • via Nuitee
A
Ana Laura • family_with_children • br
8
Boa localização
Pros:

Colchão bom ,

Cons:

Não funcionava secador de cabelo cheguei 23:30 no hotel lavei a cabeça dormi com os cabelos molhados só isso q pegou , avisei no checkout , o sabonete que fica disponível tb tinha um cabelo lá , acredito q a limpeza não viu

2026-07-15 • via Nuitee
T
Telma • solo_traveller • pt
10
2026-07-15 • via Nuitee
T
Tverda • family_with_children • nl
9
2026-07-15 • via Nuitee
C
Carmen Maria • family_with_children • es
8
Volveremos
Pros:

En general todo muy bien

Cons:

Que estaban en reformas

2026-07-15 • via Nuitee
M
Miguel Ángel • family_with_children • es
9
Pros:

Desayuno muy bueno.

2026-07-14 • via Nuitee
A
Ana Catarina • family_with_children • pt
8
2026-07-14 • via Nuitee
A
Ana • family_with_children • es
10
genia para la familial, buena ubicación y piscina
Pros:

limpio, atención muy buena y con piscina. el buffet también bastante completo

Cons:

están haciendo obras en varias partes y hay zonas que no se pueden utilizar

2026-07-13 • via Nuitee
I
Ivone • solo_traveller • ch
6
2026-07-13 • via Nuitee
G
Gomes • family_with_children • ca
9
2026-07-13 • via Nuitee
E
Esteves • solo_traveller • it
10
Pros:

Amei tudo, a localização, as camas, o banheiro, a piscina, o restaurante, o bar. Funcionários sempre atenciosos e educados. Voltaria com certeza .

Cons:

Apesar do pequeno almoço ter bastante variedades nao gostei dos ovos mexidos , parece ser industrializados.

2026-07-13 • via Nuitee
F
Fabrício • family_with_children • br
10
2026-07-13 • via Nuitee