Courtyard by Marriott Waikiki Beach

It was very good. The person who helped us was very customer service person. It's n hawaiian person she introduced herself to us with a name n I hope I get it rite. Keakula her name but she was very very awesome. Her customer service was excellent n I want to say thank u.

The staff were incredibly friendly and accommodating, always happy to help with our requests, whether it was for extra towels, toothbrush sets, shaving kits, or anything else we needed! One of the best things about the hotel was the wide range of complimentary items available to borrow, including beach towels and even GoPros, which is such a great perk for anyone planning to spend lots of time at the beach in Hawaii!

The location was also really convenient, with plenty of bus stops and food options nearby, and Waikiki Beach was just a 10-minute walk away! The room itself was very comfortable, and the bathroom was clean and well-maintained. Overall, we had a wonderful stay and really appreciated all the thoughtful amenities and hospitality!

Gute Lage

Close to everything around Waikiki, friendly staff, laundry on site, and loved that the pool was heated.

There were a few things that were not good.
1. Housekeeping did not refresh the room the first day of our visit. We had to call the front desk. They brought towels up around 5:00 pm. They did not bring bring more coffee packets.
2. The bathroom and shower were small. Counter space in the bathroom was extremely limited.
3. One of the window blinds was broken and would not open. That meant we could not enjoy the view from that window.
4. Water pooled on the balcony. It did not enter the room, but it did limit the use of the balcony.
5. One window rattled in the frame when the wind blew. This made it hard to sleep. It was also very concerning when the storm struck. We did not know if the window would blow out in the middle of the storm.
6. The elevator quit working a couple of times. This was concerning because our room was on the 10th floor.
7. A loudspeaker announcement in the middle of the night told people not to use the the elevator. This may have been to prevent people from being trapped if the power went out. However the announcement was not clear and was not repeated.
8. There was water in the stairwell. The water made the concrete stairs slick and unsafe.
9. One light was not functioning properly in the stairwell creating an unsafe situation.
10. Water began dripping from the ceiling of our room during the storm. This was concerning. We called the Front Desk and they said they would have Engineering look into it. We checked out before anyone came to check on the leak. That was at least 4 hours after we reported the leak.
11. Parking was horrible. This made it dangerous to cross the parking lot to reach our room.
12. Waikiki Beach was about 1/2 mile away. It would require crossing several busy streets to walk to the beach.
13. The room was expensive, really expensive! I suppose this is to be expected in an exotic destination,
The hotel waived the "Resort Fees" because of the water leak leak, The staff we interacted with were very friendly and appeared to care about the customers. But dang, why couldn't they provide coffee, clean towels and a dry room.
I expected better from a Courtyard by Marriott hotel.

The hotel near beach one block or parallel to Kuhio beach street . The rooms are on the older side but the location is good. I would choose the rooms that connect to the lobby

The Courtyard by Marriott Waikīkī fell short of expectations. Service was inconsistent, the facilities felt worn and outdated, and the room didn’t meet the comfort or cleanliness standards I expect from Marriott. The location is convenient, but the hotel itself needs major improvements before I’d consider returning.

On top of that, the valet situation was the worst part of the stay. The valet team themselves were amazing — friendly, hardworking, and doing their best — but the parking setup was terrible. Tight space, confusing flow, and overall poor conditions that made the whole process frustrating. The staff deserves better infrastructure to work with, and guests deserve a smoother experience.

We returned to Courtyard Waikīkī Beach from July 26–28, 2026, nearly eleven months after our previous stay on August 31, 2025. It was wonderful to be back at a hotel that we had such fond memories of, and this visit reminded us exactly why we chose to return.

Courtyard Waikīkī Beach may not be the largest or most luxurious hotel in Waikīkī, but what truly makes it special is its welcoming atmosphere. The relaxed Hawaiian spirit, friendly team, and comfortable environment create a place that feels easy to return to time and time again.

The highlight of our stay was undoubtedly Eunike, Guest Service Manager.

What touched us the most was that, after more than ten months, she still remembered us. In an industry where thousands of guests come and go every year, being recognized and warmly welcomed back meant far more than any room upgrade ever could. That simple gesture made us feel genuinely valued and instantly brought back the familiar feeling of returning to a place where we belonged. It is this kind of sincere hospitality that cannot be taught—it comes from people who truly care about their guests.

We would also like to thank the entire hotel team for maintaining the same consistently warm and professional service that we remembered from our previous visit.

As Marriott Ambassador and Titanium Elite members, we stay at Marriott properties around the world throughout the year. We sincerely appreciate hotels that genuinely recognize and value loyal members, and Courtyard Waikīkī Beach continues to do exactly that. The elite recognition is generous, thoughtful, and always delivered with genuine hospitality rather than obligation.

That is precisely why loyal members keep coming back.

Luxury is not always defined by grand buildings or extravagant facilities. Sometimes, it is simply the feeling that people remember you, welcome you back, and make you feel at home.

For us, Courtyard Waikīkī Beach is one of the most highly recommended Marriott hotels in Waikīkī. It consistently delivers warm hospitality, excellent elite recognition, and a team that makes every return feel special.

Our heartfelt thanks again to Eunike and the entire team. We already look forward to our next visit to Waikīkī and to seeing everyone again!

Positives you are 3 blocks from beach. Negative is hotel. Understaffed, rooms pretty motel-ish despite recent renovation. No one answers front desk phone. Our shower ONLY had piping hot water, a first. Do not recommend probably worst Marriott affiliated hotel
I've ever stayed at.

I'm a thrifty traveler and I'm guessing you are too if you are reading this review. But I'm sorry I was just not comfortable at this motel/hotel and honestly couldn't wait to leave it. That's sad isn't it--this decision pretty much ruined my time in Oahu. My family of 4 and our friends who were a family of 5 stayed for 4 nights in two Junior Suites and paid $1479 total and that included a ~$40 per day waived destination fee that was included in my "special" rate plus a $50 credit towards my bill for their malfunctioning self serve laundry facilities which are $4 to wash and $4 to dry and operate by credit card. You also pay $63 for valet each day plus tip every time you need to get your car. I knew all of this ahead of time, but I still estimated the entire stay to be less than other properties in Waikiki. Yes, I know HI is expensive, but even with my discounts, paying $370 per night at THIS hotel is unacceptable. Just do yourself a favor, just book a different hotel. Here were some of our issues, I started to write them down:

-The junior suites have a pullout couch (which we needed for the 5th person) and two double beds. Wish they had been queens because it was TIGHT quarters in there. All the Jr. suites were in a separate building from the main hotel. These seemed like you were staying more in a motel. Even with AC in the room, the tropical rainy climate made everything seem damp in the room (sheets, towels, etc). I'm not sure if the main hotel rooms feel this way or not but the rooms in this building did.

--The housekeeping only came 1 time during our stay. This made it gross because of all the wet damp towels. I asked for more dry ones and then there was just a heap of towels on the floor until the service came. Yes, we did try to hang them up but with 4 people and all of the wet bathing suits, towels etc, there weren't a ton of towel racks.

--The walls were paper thin. We could hear all the roosters, loud neighbors and crying babies, garbage trucks, etc from the 4th and 5th floors. This was especially bad for the person sleeping on the pullout which was near the balcony sliding doors.

--The elevator to our tower broke on day one. But was fixed by the end of the day.

--Our sink was clogged (gross) and I couldn't fix it so I had to call maintenance to fix it, along with the shampoo dispenser in the shower which also wasn't working.

--The laundry facilities were on the 1st floor of our building and were OUTSIDE in the elements. The hotel really needs to dedicate a space inside the main building for this. I cannot imagine how often they have to replace or repair the machines in this climate. But more importantly the space where they are is DISGUSTING. It rained several times we were there and there is a rigged up "roof" above it so there was just dirty, standing water on the floor in a hot humid laundry area. Because nobody has laundry baskets, everyone was carefully trying to remove their laundry from the machines without any of it falling on the dirty floor. Gross!! Also, as mentioned the dryer machine ate my money on several tries so they gave me a $50 credit which was appreciated.

--Lastly , some of the clientele at this hotel will be smoking weed in the elevators and steal your Crocs which we accidentally left at the pool overnight :(

Next time in Oahu, I will search for accommodation outside of Waikiki OR will splurge for one of the beach front hotels further down the strip. Using your hotel points for a better hotel would be ideal, or finding one with free breakfast, (Embassy Suites, etc) because yes Hawaii is expensive!!

I am here for work and Matt was amazing at discussing my options as well as answering all my answers with such a positive tone.

I stayed at Courtyard by Marriott Waikiki for the first time to have my staycation. Before I c/o, I saw my vehicle was covered in bird droppings on the way to go back to my hotel room. It was literally ALL OVER and it was shocking to see because I just washed my vehicle before c/i but more than that I was pretty surprised by the quality of the valet service because I saw some other vehicles are also in a similar situation. However, I resigned myself to the fact that it couldn't be helped. The reason I'm writing this review is not about the experience; this is about the valet stuff who brought my vehicle upon check out. Unfortunately, I didn't get his name, but he was a young male person had a long hair in a bun (7/25th on Sunday at 11am) I mentioned him little bit about my vehicle when he pulled it over... I said, " it's very dirty..." and he simply said ONE word   "yeah"   and LEFT.  I wasn't asking for any compensations or something like that, but I was definitely not expected to have the service and hospitality as I also work at Hotel industry in Waikiki. 

 It was very disappointing experience, especially my stay was good till c/o.  I had to ask hsk 3 times to deliver some towels which wasn't a good thing, but I understand it happens when the hotel gets busy and it wasn't a big deal to me. I enjoyed my stay till I had the very last experience.

  As I work in the same industry, I know how the impression of the entire hotel is easily formed by the service provided by a single person. It is a great shame that his attitude gave the entire hotel a bad image. It is sad to say but I will not recommend your hotel to my family and friends.