Sandos Monaco - Adults Only

Very helpful friendly staff. No queuing for food or drink

Location really good close to beach and strip, food okay not the best. Air con in the rooms is weak at best and turns off when you open balcony doors which is annoying
In the late morning, the cleaners drag the beds around on floors above and all you can hear is beds dragging on floor its very annoying
Bit of a queue at the bar a lot
The room was clean and cleaners made it nice coming in throughout our stay
Vibes were generally good and staff nice

Overall wouldnt stay again as cleaners noise dragging beds around too much, and the food was average at best

We stayed here on a short 4 night break in mid July. Centrally located in between Old Town and Strip. Food was of a good standard and nicely presented .Main pool doesn't get any sun until after midday so we couldn't understand why so many people seemed to try and get a bed around the pool. We thought the sun terrace was much better and had sun all day long from the off. 2 mins walk to pool if you wanted to cool off. The pool was a nice temperature. The jacuzzi wasn't always switched on for some reason. Friendly staff and good service always. We would stay here again for sure.

I love this hotel very clean and friendly food i very nice (well i think so ) staff are lovely very helpful near to old town and beach 5 mins away new town about 15 minutes walk

Nice hotel, great location, food excellent, so much choice and hot, didn't see entertainment. Pool too small for size of hotel and in shade until 12 o'clock. Rooms need updating

The pictures don’t do this hotel justice, it far exceeded our expectations!

We were 1 block away from the start of “the strip” which was close enough to walk to and far away enough from the noise!

We were lucky enough to have a sea view on the 13 th floor. Our room was lovely, comfy beds and air con. Rooms were cleaned everyday, beds made and fresh towels. It was very quiet, just the odd chair scrape on the floor every now and then.

Each and every member of staff were lovely and couldn’t do enough for you! They all work hard keeping the guests happy and keeping the hotel spotless.

The food was outstanding, I have been all inclusive many times and this hotel was by far the best. The vast choices sometimes made it impossible to decide what to eat. Themed nights, Sunday dinners, cooked breakfast, meat/fish fresh off the griddle, I could go on and on and on! I am a foodie so I don’t understand any negative views on the food unless you are an extremely fussy eater! There is also an outside snack bar which is fab too, all freshly cooked upon order.

The pool area was very clean but you if you wanted a sun bed near the pool after 10am, your chances are slim! There are more sun beds on the patio area if you don’t want to be near the pool. The sun didn’t hit the pool area until 12pm ish (beginning of July) so this didn’t bother us too much. The pool doesn’t have a deep end which is fine with me, no diving or getting bombed by idiots! It was lovely and clean and warm. The lifeguard was great, any rowdiness or bad language (usually a guest complaint) he would have a diplomatic word with them!

The entertainment people worked hard, there was always an activity to do from Darts to Archery, Water Volleyball to Aqua Aerobics! Night time entertainment was pretty much the same, music, singer, duo ETC. We did stay around the hotel once or twice, the rest of the time was spent exploring the strip and its wonderful sights!!! 🤣

I would highly recommend this hotel. The fact that it’s adults only is even better! I am already looking for my next holiday, I think I’ll be coming back to Sandos Monaco 🥰

Excellent facilities. The cleanliness in every part of the hotel was great. The drinks and food choices were amazing and all the staff were very friendly. Treat yourself to a spa treatment whilst there, you won’t be disappointed.

Very chilled hotel, drinks on arrival, no issues at all, pool area small but extra sub beds available on the terrace, snack at the bar late at night. Paella and sangria tasting on the terrace , very nice too

Lovely, clean, modern and spacious hotel.
Staff are incredible helpful and friendly.
Great choice of both food and drink.
If I have to moan about anything it would be the pillow on the bed. When I say pillow it it just one long one to share per double bed. Not so good when I only use one pillow but the husband like two.

We stayed for 7 nights on all inclusive. Our room was spotless, water was provided in the fridge for our arrival. The beds were comfortable, cleaning service everyday. The pool is shaded at times throughout the day due to surrounding buildings but the sun terrace gets full sun (it’s a 1min walk to the pool). Pool towels require a €10 deposit and can be changed at the spa everyday. The entertainment was very good and varied - singers, cabaret and disco until 12 every night. The food is amazing so much variety something different every night, you will get something you like. Breakfast even has real sausages! The snack bar at the pool has burgers, toasties, hotdogs, fries, kebabs and fresh fruit. The bar provides all drinks (some local brands which were fine). Take a water bottle as there are lots of machines to refill if you need more than a glass at a time. Staff are friendly and helpful.

The location is within easy walking distance of the old town, the strip & Levante beach but far enough away that there is little noise at night.

Another amazing stay at SANDOS Monaco. 3rd time we’ve stayed here in 12 months. Everyone is so friendly and helpful, rooms cleaned spotlessly everyday. Food is amazing, always something for everyone. Perfect location. Snacks available through the day between meals. Honestly can’t recommend this hotel enough to people. All the staff make us feel welcome whenever we come. Will definately be back

The Buffet Food was very good most days but there were 2 days and we found the food not good maybe they should do a themed night some hotels we stayed in do this, the staff were all very friendly and helpful 😍the Bedroom we stayed in room no 203 this was very dowdy the decor and the furniture was well outdated my daughter and her husband stayed in another room and this was beautiful pity our room was not great Entertainment was fantastic there was something on every night they should think about doing Bingo as well they all love that overall we did enjoy our hols

Great location but this hotel gets it wrong at so many levels....see below
1. Reception too small for check in
2.Not enough staff overall
3. No evidence of patrolled security around the resort
4. Minimum age for all inclusive should be 18 AND NOT 16 who certainly cant take their drink to excess !!!
5
Smoking area right in front of entrance to pool area had to wade through tobacco smoke daily... awful !!!
6.no all inclusive basics such as soap in the bathroom coffee or tea bags or milk or tissues and one bottle of water in the fridge nothing else !!!
7. Absolutely no branded drinks at the bar you have to pay extra for them.
8. Internet wasn't constant
Good points food was ok
To summarie this hotel has so much potential but needs a management overhaul ASAP we won't be back im afraid .....uk couple review

It was our first time at the Sandos Monaco hotel, but we will certainly be going back. It had everything; the staff were all very friendly and helpful, and the bedroom was lovely and clean. The hotel was very relaxing, and the entertainment was top class. The dining room was spacious food was first class

Location, clean and staff were all lovely.

Enough good points to be worthy of a positive review. However is everything five star ? No it is definately not.

To start, a very important piece of advice. Unlike rival hotels, the 'all inclusive' is only a small additional amount more than 'full board'. It is a much better deal.

This was our second visit this year (and my second review of the place). To be fair there had been 1 or 2 improvements.

The Sandos Monaco is situated in the middle of the Centro Area in Benidorm. One direction for the Old Town and the opposite direction for The Strip (British Zone). The Levante Beach is about a minute walk.

As with ouy previous visit we went "top of the range" again. This gave us a very spacious high floor room, all inclusive package, access to the self service mini lounge (snacks and branded drinks), 2 free visits to the spa area and 1 entry to the Indian Restaurant.

WHAT WAS GOOD/REALLY GOOD??

The room and the daily cleaning could not be faulted in any way. Big balconey with sea views. Safe. Air Conditioning. Flat screen TV. 2 very comfortable double beds. Fridge drinks included. Bath robes and slippers. Decent bathroom. Tea/Coffee facilities. The good cleaning was done every day, what ever time we left the room.

The special guest longe, much improved this time. The snacks were fresher and were topped up. Compete range of soft and alcholic drinks, hot beverages and draught beer. There was always enough glasses or cups.

The large terrace/pool area does get a lot of sun. It has a nice atmosphere. The "towells on chairs" problem was not as acute as previously.

The Spa area, is a very unique experience. I have not seen anything like it before. A huge heated indoor pool area. with many different water massage possibilities. Includes Jacuzzi, Steam Room, Sauna Etc,

WHAT WAS OK / BUT DEFINATELY NOT 5 STAR

Restaurant Lunch / Dinner operation. The hotel is big, so it is a massive operation for the staff. Most of the time, the food is of a acceptable standard and quality. Given the reputation and reviews of the hotel, most would expect better.

WHAT WAS NOT OK

I am not the first to mention it, but easy winner of this catagory is the breakfast operation. Easily the worst of the Benidorm 4 star hotels. Guests are mainly British, so the British style breakfast is popular. The bacon is always stone cold, sitting in a pool of grease. and in 35 years of reviewing I have never seen fried eggs that are served in such terrible condition. Damaged, overcooked, rock hard, it is hard to imagine them being worse. Rival hotels would not serve breakfast of this standard. I did mention this in previous review, the reply suggested this would be sorted, but it has not.

2 STRANGE INCIDENTS

The hotel does have a very laid back atmosphere, but two events that are worthy of mention. And both are connected to the Spa. Firstly, in the changing room area of the spa, I found a gold chain that had been left in the bottom of a locker. A very elegant and expensive looking piece and its weight suggested that it was almost certainly gold. I handed it in to reception and left our room number. The guy in reception seemed surprised that I handed it in, and also thought it was gold. We never heard another thing about it !!!!!!!!!!

Secondly, on the final day, my partner went back the Spa alone. There is no supervision inside the Spa area, only at the entry point. Unfortunately there was a lone male guest that followed her all around the area, and to each treatment. So she got out and left early.

Not sure how relevent the 2 above points are, but they both stick in the mind.

GENERAL OVERVIEW

Big repuations and top reviews create very high expectations. Standards should be measured against the best hotels and not the worst ones. Be it noted there are many good positive reviews of this hotel. The hotels gets masses of reviews, and due to the new Trip Advisor format, the less than favourable reviews get quickly drowned out. Before, if you wanted, you could click on to only 5 star (or only 1 star) reviews, to get a full picture. Now you can not.

We have never gone to adult only hotel before so we thought we would try it and we liked our stay very much and will be back next year and you are all very friendly we also liked the spa and also the people that stayed as well were very friendly and also it is not very far to the main centre which we found good also the select club was very good and very clean the rooms were very clean and also liked the double beds as well which we found good

The hotel is amazing...all the people working hete are so lovely and helpful ... Nice coffee and breakfast platters..... Would absolutely recommend to anyone who would like to visit adult only Benidorm hotels...

El trato del personal increíble, todos fueron atentos y amables todo el tiempo. Las instalaciones limpias y bien cuidadas. El bufet variado y la elaboración muy buena. Sin dudas lo recomiendo y repetiría

Bueno