New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8 (3769 reviews)
Millbay Road , Plymouth , GB
+44 1752 220782

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location near the arena
Friendly, helpful reception and breakfast staff
Good breakfast with lots of choice
Comfortable beds and roomy, comfy rooms (in many cases)
On-site parking available
Pool available and enjoyed when open
Cons:
Cleanliness issues reported (dirt under beds, mould/stains in bathrooms)
Pool was occasionally closed/unavailable during some stays
Facilities/gym described as tired and interiors a bit dated
Some noise from road/venue in certain rooms
Limited in-room amenities (no AC in places, no fridge)
Bar/service pressure: bar closed early or staff overworked
Perceived as slightly overpriced by some guests
Single small lift could be an issue for higher floors

Categories

Cleanliness
6.5
Mixed reports: several guests noted dirt under beds and mould/kitnaad stains in bathrooms, though some rooms were described as clean.
Service
9
Consistently praised staff: reception and breakfast staff described as very helpful and friendly; some bar staff were overworked at busy times.
Location
9
Excellent location for the arena and central Plymouth; very convenient for restaurants and theatre, though a few noted road/venue noise in some rooms.
Room Quality
8
Generally comfortable and spacious rooms with comfy beds and good showers, but interior described as a bit dated and some rooms lacked AC or fridge.
Amenities
7
Good facilities on paper (pool, gym, parking) but guests reported the pool being unexpectedly closed at times, a tired gym, single small lift and limited in-room amenities.
Value for Money
7
Mixed: breakfast seen as good value by many, but at least one guest felt the hotel was slightly overpriced overall.
Food and Beverage
9
Breakfast widely praised for choice and quality; bar/restaurant generally acceptable though some minor complaints (small coffee pots, early bar closing).
Overall Experience
8.5
Most guests enjoyed their stay thanks to location, helpful staff and good breakfasts; some issues (pool availability, cleanliness, dated areas) tempered a few stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Location

Guest Reviews

8
Based on 3769 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.5
B
Bryony • solo_traveller • gb
8
I would definitely stay there again but would upgrade to a better room
Pros:

Ideal location. Swimming pool and sauna. Friendly staff. Homely atmosphere.

Cons:

My room was quite cold. The bed was in a slightly awkward spot, and was not particularly comfortable.

2026-11-07 • via Nuitee
T
Tresidder • couple • gb
8
Pros:

Location, excellent

Cons:

Room 110, the road outside was noisy

2026-11-07 • via Nuitee
A
Aaron • family_with_children • gb
10
2026-11-06 • via Nuitee
K
Katrina • couple • gb
7
Nice hotel
Pros:

Convenient for where I wanted to be

Cons:

Nothing hotel just a bit dated in places

2026-11-05 • via Nuitee
K
Katy • family_with_children • gb
10
Pros:

The staff we're great, especially the man on reception (didn't get his name) but very friendly and helpful!

Cons:

Bar could've stayed open a bit longer!!

2026-11-05 • via Nuitee
C
Carly • extended_group • gb
8
Excellent stay would recommend
Pros:

Breakfast was lovely, plenty of choice. All Staff were friendly and helpful. Rooms were clean and tidy.

Cons:

Pillows could be changed but were fine.

2026-11-05 • via Nuitee
J
Jacky • couple • gb
10
Pros:

Easy to find and central

2026-11-05 • via Nuitee
K
Kevin Scarre • family_with_children • gb
8
2026-11-05 • via Nuitee
J
Jan • solo_traveller • gb
7
Convenient and comfortable
Pros:

Close proximity to Plymouth arena

Cons:

Shower was a bit weak.

2026-11-04 • via Nuitee
K
katie • family_with_children • gb
8
2026-11-04 • via Nuitee
S
Stephen • solo_traveller • gb
7
Good overnight choice for city centre.
Pros:

Clean and convenient and car park excellent for town centre; including ev charge point.

Cons:

Bistro lacked any atmosphere but very quiet in number of guests.

2026-11-03 • via Nuitee
C
Charles • solo_traveller • fr
6
Facile d'accès.
Pros:

L'accès au sauna, salle de sport et piscine;

Cons:

Le bruit du radiateur la nuit.

2026-11-03 • via Nuitee
M
Mark • couple • gb
7
2026-11-03 • via Nuitee
D
Dave • couple • gb
9
2026-11-03 • via Nuitee
S
Suzanne • solo_traveller • gb
8
A beautiful hotel with soft furnishings and cleanliness
Pros:

We loved the property and it’s history
The renovations are beautiful in the entrance and the restaurant.
The room was cozy. The bathroom was beautiful.

Cons:

There was a musky smell as you walked to the pool and the smell of chlorine
Unfortunately the pool is old. The facilities in the sauna and steam room were really bad. I didn’t use the gym but it looked looked up-to-date. Unfortunately the surroundings in that part of the hotel need updating and were really poor.

2026-11-03 • via Nuitee
S
Sarah • extended_group • gb
8
Comfortable and clean. Good location for theatre and shopping.
Pros:

Good location for the theatre.
Clean
Room is a good size for the 3 of us.

Cons:

Didn’t dislike anything about the property. It’s a 3 star so basic but all we needed.
Was noisy all night until 4/5am with an event on at Wetherspoons.

2026-11-02 • via Nuitee
C
Clare • solo_traveller • gb
7
Great hotel, stayed a few times and will return.
Pros:

Great hotel and location for overnight business stay. Clean and comfy rooms.

Cons:

Payment for parking.

2026-11-02 • via Nuitee
C
Colin • solo_traveller • gb
7
Perfect location but a bit of effort to modernise would enhance the stay
Pros:

Proximity to local amenities & entertainment is perfect.

Cons:

Furniture & furnishings are slightly tired but not a showstopper.

2026-11-02 • via Nuitee
C
Chris • couple • gb
7
Pros:

Excellent location.

Cons:

Perhaps in need of a little tidy up in a few places. Decor looking a little worn.

2026-11-02 • via Nuitee
J
J C • family_with_children • gb
8
Good location.
Pros:

Very friendly and helpful reception staff.
Nice room. Clean and comfy..

Cons:

Very confusing to actually get in to the parking area of the hotel as 'no entry' signs on approach. Very confusing and frustrating. Perhaps specific instructions should be given after booking

2026-11-02 • via Nuitee