New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
8 (3571 reviews)
Millbay Road , Plymouth , gb

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3571 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
T
Thompson solo_traveller gb
8
Pros:

Swimming pool but could.have been warmer

Cons:

No smoking

2026-06-13 via Nuitee
J
Jack couple gb
7
Please see our comment regarding the property
Pros:

Good room and good amenities - friendly and helpful staff

Cons:

N/A

2026-06-13 via Nuitee
I
Ian solo_traveller gb
10
2026-06-13 via Nuitee
J
Janet family_with_children gb
10
We were in Plymouth for a sad family event. The hotel was welcoming just what we needed at a sad ti
Pros:

Clean, helpful staff, nice breakfast

2026-06-13 via Nuitee
V
Vytautas solo_traveller gb
7
2026-06-11 via Nuitee
F
Fokje couple nl
10
2026-06-11 via Nuitee
C
Clare couple gb
8
Ideal location. Friendly/helpful staff
Pros:

Location and has a car park

Cons:

Paying for parking

2026-06-11 via Nuitee
L
Louis couple gb
8
2026-06-11 via Nuitee
J
Jenkins solo_traveller nz
8
Pros:

Comfy bed, spacious room, good shower. Gym facility. Very friendly staffm

Cons:

Bathroom door didn't quite shut.

2026-06-11 via Nuitee
J
jessicad111 Solo travel Penzance, Cornwall, England
10
My second stay and it won’t be my last
Pros:

I also stayed in the New Continental Hotel last year and on both visits I have been really pleased that I chose to do so.
I have met with the Reception, restaurant, cleaning and nights shift staff and found them all to be welcoming, helpful and friendly.
The 2 rooms I have stayed in were both bright, airy, clean and comfy. I had plenty of space too.
For breakfast I would always have a full English and each one was tasty and freshly cooked to order. Also available were toast, ‘help yourself' cereals, fresh made (real not tinned) fruit salad, yoghurts, Danish etc etc.
The hotel is in a perfect walking distance for the things I want to do - town centre, Theatre Royal, The Box, Drake Circus, Plymouth Ho! The Barbican and swimming off the terraces adjacent to the Tinside Lido.
I think the hotel is really good value for money and the next time I go to Plymouth I will definitely be staying there again.

2026-06-10 via Tripadvisor
D
Dirtyfreddy couple de
9
Pros:

in city center

2026-06-10 via Nuitee
N
Nicholas solo_traveller gb
6
Pros:

Great location.

Cons:

Small room was very small.

2026-06-10 via Nuitee
R
Rachel solo_traveller gb
10
Pros:

The staff were so helpful and friendly, in particular the receptionist and breakfast waitress

2026-06-10 via Nuitee
S
Samantha couple gb
8
2026-06-09 via Nuitee
M
Megan couple gb
10
2026-06-08 via Nuitee
L
Lila family_with_children gb
7
2026-06-08 via Nuitee
J
Julie solo_traveller us
8
2026-06-07 via Nuitee
C
Christina solo_traveller gb
8
2026-06-07 via Nuitee
J
James solo_traveller gb
9
Pros:

Excellent hotel gym and very large room

2026-06-07 via Nuitee
M
Mandy solo_traveller gb
8
Pros:

Location, cleanlines and staff.

Cons:

Chlorine smell in pool area

2026-06-06 via Nuitee