New Continental Hotel; Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
8 (3734 reviews)
Millbay Road , Plymouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Pool and facilities
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
7.14
Several reviews mention cleanliness negatively, including unclean bathrooms and issues with dirty shower heads.
Service
9.11
The majority of reviews highlight friendly staff and good service, although there was one negative experience.
Location
9.15
Multiple reviews praise the fantastic location, close to the center and attractions.
Room Quality
7.6
Rooms received mixed reviews, with mentions of comfortable beds but also issues like outdated facilities.
Amenities
8.13
Amenities such as the pool and sauna were positively received, though some outdated features were noted.
Value for Money
8.09
Many reviews consider the hotel a good value for the price in light of its location and amenities.
Food and Beverage
6.64
Some reviews express dissatisfaction with food quality, including insufficient options and poorly prepared meals.
Overall Experience
8.11
Guests generally enjoyed their stay with some highlighted issues regarding specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:33

Property Description

Modern Rooms with Amenities - New Continental Hotel; Sure Hotel Collection by Best Western offers contemporary designed rooms with en suite bathrooms, TV, and facilities for tea and coffee, ensuring a comfortable stay for guests.

Leisure Complex - The hotel features an on-site leisure centre with an indoor swimming pool, steam room, sauna, solarium, and a fully equipped gym, providing ample opportunities for relaxation and fitness activities.

Delicious Dining Options - Guests can indulge in British cuisine with a European influence at Steve’s Brasserie, offering dishes made from local produce. The Roma Bar also provides a cozy lounge area with a variety of drinks and hot snacks.

Experience convenience, comfort, and leisure all in one place at New Continental Hotel; Sure Hotel Collection by Best Western. Book now for an unforgettable stay!

Important information:

Guests are required to show upon arrival the credit card used for the booking.

Your card will be pre-authorized upon check-in.

Please note that car parking is subject to availability and cannot be reserved.

If you have reduced mobility please contact the reception team for more details on our entrance that provides easier access.

If you are traveling from overseas you must present a passport upon check in.

If you make a booking for the same day after 8PM, you must present photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMF

Location

Guest Reviews

8
Based on 3734 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 6.64
Overall Experience: 8.11
S
Susan couple gb
6
Have stayed here several times and always been good. Has definitely gone down hill since last stay
Pros:

Room and bed comfortable. Furniture outdated and tired. location for what we wanted to do was good.

Cons:

Room overlooked busy road so was noisy Bedside lights had not been plugged in - had to ask reception to get it done second time of using card key it did'nt work had to get another one. On departure at 7.30am no-one at reception just cleaner hoovering the front door carpet!!

2026-08-15 via Nuitee
T
Tracey solo_traveller gb
10
2026-08-15 via Nuitee
A
Anja couple ch
8
Pros:

-freundliches Personal
-morgens unkomplizierter Kaffee (kein Frühstück von uns erwünscht)
-zu Fuss nahe beim Hoe Park und Barbican

2026-08-15 via Nuitee
M
Moyle family_with_children gb
6
Pros:

Close to the city centre and staff are brilliant.

Cons:

The bedroom was old and the floors were so creaky upstairs guests kept us awake and then woke us the next morning. We were on the side of the hotel that has a very busy road and with single pane windows this makes it hard to get to sleep anyway. No blackout curtains either. Will probably not go again

2026-08-14 via Nuitee
J
John solo_traveller gb
2
2026-08-14 via Nuitee
M
MAZEN family_with_children gb
7
Satisfactory
Pros:

Good location, Gym and swimming pool. Parking available

Cons:

Old furniture, high price

2026-08-14 via Nuitee
K
Karen solo_traveller gb
9
Pros:

The staff were friendly and very helpful.
The room was comfortable and clean.
The hotel was in an excellent position to visit the city.

Cons:

Having to pay for 2 parking spaces for 2 motorcycles, which only took up one space.

2026-08-13 via Nuitee
T
Thomas couple gb
5
2026-08-13 via Nuitee
E
Esther family_with_children gb
8
2026-08-12 via Nuitee
D
Daniel solo_traveller gb
8
2026-08-11 via Nuitee
G
Gareth couple gb
10
2026-08-11 via Nuitee
P
Patricia couple gb
6
The hotel room was rather dated, fa n supplied was too noisy to use
Pros:

Room was clean

Cons:

Only one easy chair in a double room,kettle was faulty

2026-08-11 via Nuitee
J
Jennifer couple gb
6
Pros:

Staff were very friendly, reception was lovely

Cons:

The lift made quite a few concerning noises, in the bathroom there was black stains around the bath, and just be careful with the glass on the furniture as it’s not stuck down or rubber pads aren’t used so it’s very easily moved!!

2026-08-10 via Nuitee
M
Muriel family_with_children fr
3
Il suffit de changer les fenêtres pour que l'hôtel devienne très bien.
Pros:

Amabilité du personnel.

Cons:

Fenêtres très peu isolantes qui laissent passer tout le bruit de la rue.

2026-08-10 via Nuitee
M
Matthias solo_traveller de
8
Pros:

Das Hotel ist ganz gut erreichbar. Besonders, wenn man dann eine Fähre zu erreichen hat, ist es gut. Wir hatten ein Familienzimmer für 5, was ganz gut war. Insgesamt ist es für die eine Nacht, die wir dort waren volkommen in Ordnung gewesen.

Cons:

Die Lage ist etwas abseits der belebten Bereiche, aber mitcetwas Fußweg geht auch das. Der Pool ist sehr in die Jahre gekommen. Auch der Rest des Hotels, aber beim Pool fiel es doch sehr auf. Aber, um sich mal kurz zu erftidchen war auch das okay.

2026-08-10 via Nuitee
V
Victoria family_with_children gb
8
2026-08-10 via Nuitee
J
Jane solo_traveller gb
7
It was okay
Pros:

Location to centre

Cons:

It was too hot

2026-08-09 via Nuitee
N
nayler solo_traveller gb
5
Pros:

Breakfast was good and hot

Cons:

The hotel is very dated I stayed there nearly 30 years ago it's hardly changed it's a bit tired. The cleaning staff didn't even enter the room the second day, I think I would rather pay more money and stay elsewhere.

2026-08-09 via Nuitee
A
Alicia family_with_children es
7
Pros:

The location

Cons:

The noisy floors and doors

2026-08-08 via Nuitee
V
Vittorio extended_group it
7
Pros:

Posizione molto comoda

Cons:

Abbiamo prenotato alle 20. Alle 20:30 abbiamo chiesto di cambiare le date di un giorno, ci hanno risposto che non era possibile, pur avendo disponibilità per il giorno successivo

2026-08-07 via Nuitee