Holiday Inn Dumfries by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (1602 reviews)
The Crichton Bankend Road , Dumfries , gb
+44 1387 272410

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Great breakfast
Cons:
Limited dinner options
A bit out of the way
High prices for condition

Categories

Cleanliness
8.93
Most reviews emphasized a high level of cleanliness and maintenance throughout the hotel.
Service
8.7
Staff are frequently described as friendly and helpful, though some reviews noted delays in service.
Location
8.94
The hotel is praised for its beautiful location and convenience to nearby attractions.
Room Quality
8.09
Rooms are described as comfortable and spacious, though there were some concerns about tired furniture.
Amenities
7.92
Some amenities noted, but guests requested more, particularly in the bar area.
Value for Money
7.88
Several guests indicated that prices seemed high for the room condition.
Food and Beverage
8.43
Breakfast received high praise, but dinner service was criticized at times.
Overall Experience
8.3
Highlighted the overall enjoyment of the stay despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Convenient Location
Located just 1.6 miles south of Dumfries, Holiday Inn Dumfries offers easy access to local attractions like Sweetheart Abbey and Threave Castle.

Comfortable Accommodation
Each spacious room at Holiday Inn Dumfries provides a view of the vibrant garden, along with modern amenities such as a flat-screen TV, tea/coffee facilities, and a work desk. The en suite bathroom ensures a relaxing stay with a bath, shower, and complimentary toiletries.

Culinary Delights
Indulge in a variety of dishes made from locally-sourced ingredients at the on-site restaurant, or enjoy a coffee or cocktail at the Elizabeth Lounge. The full bar menu, featuring a range of malt whiskies, adds to the dining experience.

Book your stay at Holiday Inn Dumfries now for a memorable and enjoyable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RMI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1602 reviews
Cleanliness: 8.93
Service: 8.7
Location: 8.94
Room Quality: 8.09
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.3
S
Stephen P • couple • gb
7
Location, staff, food all lovely, rooms outdated, old and in need of update
Pros:

Character, style, location all good

Cons:

The rooms are very dated, the bed was awful, the base of bed creaked with every move, the mattress sinked. Poor bed and poor sleep.

2026-08-15 • via Nuitee
B
Bregje • family_with_children • nl
9
2026-08-14 • via Nuitee
W
Wendy • extended_group • nl
9
Great stopover
Pros:

Nice location, good food, pretty handy overnight charging, rooms nice. Great park area to walk around.

Cons:

Beautiful curtains, nice wall treatment, terrible worn smuffy carpet.

2026-08-14 • via Nuitee
S
Sean • couple • ie
9
Pleasant surprise
Pros:

Location (in a park) great for the dog. Food also excellent and staff very helpful.

Cons:

Not much not to like.

2026-08-14 • via Nuitee
M
Maaike • family_with_children • be
6
2026-08-12 • via Nuitee
J
Josef • solo_traveller • de
8
2026-08-11 • via Nuitee
B
Brian • couple • gb
7
2026-08-11 • via Nuitee
S
Samantha • solo_traveller • gb
8
Pros:

The location was nice and peaceful. Air con worked well in the heat.

2026-08-09 • via Nuitee
A
Allan • solo_traveller • gb
9
2026-08-07 • via Nuitee
G
Gavin • family_with_children • be
8
2026-08-06 • via Nuitee
E
Elizabeth • family_with_children • gb
10
Perfect.
Pros:

Lovely location. Perfect for our needs as in the university grounds ahead of our sons graduation

Cons:

Beautiful building. Lovely mix of old and new.

2026-08-06 • via Nuitee
L
Lookingfortraveltips • Couples • Cumbria, England
10
Overnight stay
Pros:

Nice overnight stay. Ate in restaurant in the evening - nice food reasonably priced - very nice staff.

Had an exec room (?) which was big and nice bathroom. Decor a bit old fashioned but lovely massive bed. Very clean - lots of added touches, iron, ironing board, hairdryer, nice toiletries.

Lovely Oakland location , handy for Dumfries

2026-08-04 • via Tripadvisor
P
Patrick • solo_traveller • gb
10
2026-08-03 • via Nuitee
A
Alan • couple • gb
10
2026-08-02 • via Nuitee
M
Maxine • couple • gb
7
Not impressed
Pros:

Only the breakfast staff

Cons:

I thought it was dated and smelt

2026-07-25 • via Nuitee
A
Alexis • solo_traveller • gb
10
Exceeded expectations
Pros:

Really impressed by the grounds and facilities. Would definitely stay again!

Cons:

Even though we'd booked dinner, bed and breakfast there weren't many times available in the restaurant. It would be helpful to know when booking that we needed to book a time in the restaurant.

2026-07-25 • via Nuitee
B
ben • solo_traveller • gb
5
Very mixed.
Pros:

Room size was good and the bathroom had a seperate bath and shower cubicle.
Paid £197 for one night stay which included breakfast and 3 course evening meal for two adults and one child.
Paying upfront for the evening meal was worth it because it worked out to £10, pp, where as the 3 course meal is £30pp if you turn up and pay the restaurant separately.
Katie, Mary and one other waitress in the restaurant were really nice (missed her name)
Damien on reception in the morning was pleasant.

Cons:

Lady on reception desk was a little miserable (name badge a little obscured so couldn't see it properly)

She was eating in the office when we arrived, told us that we needed to go for dinner right away (around 6pm) because at 7pm there were 2 coach loads of people arriving for dinner and it would be too busy. A little irritating because I called the day before to ask if booking was needed and was told no.

We went to dump our bags in our room and found it had only been set for 2 people.
Just the 2 towels and sofa bed not made up for our daughter. Not a problem as we were going for dinner. I told the reception staff who proceeded to tell me she would do it when she could, she was really busy because she was the only person working and was floating between reception and the restaurant as well as doing all the other things...
Not impressed with the attitude.

We had room 202 which is labeled as an executive room/suite but unfortunately is right next to the fire exit door and lift area. This means all you can hear is constant banging when people open and close the door both late in the evening (past 11pm) and well before 7am.

The food wasn't the best, but for what we paid it was ok. Kids meal was pretty beige.

Hugely different to the Chatham/Rochester Hotel we stayed in less than a week earlier. Being the same hotel chain, similar service was expected but this one didn't quite cut it sadly.
Room was really tired too and quite a bit of dust in places especially around the sofa bed.

2026-07-23 • via Nuitee
H
Helen • solo_traveller • gb
8
2026-07-23 • via Nuitee
P
Philip • couple • gb
8
Perfect location for us nice area
Pros:

Location

Cons:

Restaurant and bar slightly more expensive than similar venues

2026-07-21 • via Nuitee
R
Robert • couple • gb
8
Comfortable/ pleasant meals were very nice
Pros:

Very nice enjoyable

2026-07-19 • via Nuitee