Holiday Inn Express - Coventry S - West Warwick Area by IHG

Hotels
•
Holiday Inn Express
6.8 (148 reviews)
4 Universal Blvd , Coventry , US
+1 401-821-3322

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very comfortable beds
Friendly and helpful staff
Good breakfast and fresh ground coffee
Clean and spacious rooms (in several reports)
Convenient location near shops (BJ's, Walmart)
Occasional added touches (chocolate milk at checkout)
Competitive pricing compared to nearby options
Cons:
Pool closed/under renovation and not advertised as closed (false advertising complaints)
Hallways with debris and bathrooms not deeply cleaned (hair/scum)
Washer/dryer and ice maker broken
TV not set up and USB ports broken in rooms
Gym equipment not working
Reservation issues / denied room on arrival (one guest)
Noise from staff talking late at night

Categories

Cleanliness
4.5
Multiple reports of hallways with debris and rooms/bathrooms not deeply cleaned (hair and accumulated scum behind bathroom door), indicating below-standard housekeeping.
Service
8.2
Staff repeatedly described as friendly and helpful (morning staff praised, gave chocolate milk at checkout), though there were isolated service issues (staff shrugging about closed pool, noise from staff late at night). Overall service is a strong point.
Location
8.5
Consistently noted as a convenient location near BJ's, Walmart and other shops; guests found location very good for errands and access.
Room Quality
8.5
Beds were frequently described as very comfortable and rooms as spacious and generally clean, though a few rooms had odd smells and some functional issues (USB ports, TV setup).
Amenities
4
Significant amenity problems: the pool was repeatedly closed/under renovation (including reported false advertising), washer/dryer and ice maker broken, gym machines not working, TV/USB ports not functioning.
Value for Money
6.5
Mixed value: some guests found cost better than nearby options, but paying high rates (one guest ~ $300) for a stay without advertised pool lowered perceived value.
Food and Beverage
8
Breakfast and fresh ground coffee were praised multiple times; complimentary items (e.g., chocolate milk) were appreciated by guests.
Overall Experience
6.2
Overall mixed experience: comfortable beds, good breakfast, friendly staff and convenient location balanced against cleanliness lapses and numerous amenity failures (closed pool, broken machines), leading to a somewhat below-average overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Amenities

Featuring an indoor pool, fitness centre, and a hot tub, La Quinta Inn & Suites Coventry/Providence offers a luxurious stay in Rhode Island. Guests can also enjoy the convenience of a mini-market on-site.

Comfortable Accommodations

Each room is equipped with modern conveniences such as a flat-screen TV, microwave, refrigerator, and coffee maker. The en suite bathrooms provide added comfort for guests during their stay.

Convenient Location

Situated just a short drive from the beach, this hotel is also close to popular attractions like Brown University and the Newport Waterfront. With free Wi-Fi access and a daily continental breakfast, La Quinta Inn & Suites Coventry/Providence ensures a memorable stay for all guests.

Book your stay now for a relaxing and enjoyable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVD

Location

Guest Reviews

6.8
Based on 148 reviews
Cleanliness: 4.5
Service: 8.2
Location: 8.5
Room Quality: 8.5
Amenities: 4
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 6.2
W
Wayne • solo_traveller • us
8
2026-09-14 • via Nuitee
M
McNally • extended_group • us
6
Cost was better than the others nearby and beds were comfortable.
Pros:

Beds were very comfortable

Cons:

Hallways had noticeable debris that didn't get cleaned up throughout our 3 day stay.

2026-09-14 • via Nuitee
R
Rashida • extended_group • us
7
2026-08-31 • via Nuitee
B
Bernardine • couple • us
9
Friendly and helpful staff. Great breakfast
Pros:

Friendly and helpful staff. Clean hotel. Great breakfast

Cons:

Washer/dryer broken the whole time. We spent 5 days there. We had to go to a laundromat.
Ice maker broken

2026-08-24 • via Nuitee
M
Mailae • couple • us
7
Pros:

I was appreciative of the breakfast options and the fresh ground coffee. The room was more spacious than I anticipated and I was very appreciative for this.

Cons:

The bathroom did not have a deep clean in some time. To be clear, I'm not talking about stains which can happen with older appliances, but there was actual hair and accumulated scum behind the bathroom door at the corner of the tub and floor. Also, the shower curtain would not stay closed due to the angling of the rod.

2026-08-19 • via Nuitee
S
susan • couple • us
5
False advertising that should have been an easy fix
Pros:

Bed was comfortable

Cons:

I paid almost $300 for a hotel with pool and got there the pool wasn’t operating. I tried to get a person on booking.com to cancel and couldn’t. This is awful!

2026-08-10 • via Nuitee
B
Bonnie • solo_traveller • us
6
Disappointed, no pool
Pros:

The beds were comfortable and the rooms were clean and spacious. The staff was lovely in the morning. They even gave us chocolate milk to go when we checked out. They overheard the girls talking about how good the chocolate milk was.

Cons:

I had purposely booked the hotel for my daughters 16 th birthday party. Knowing there was a pool there, that's why I chose it over another. The pool was closed for renovations. No where on the website or when I checked in and said that we were excited to use the pool was I told that it wasn't open. I had to go looking for it. Saw it was closed and when I went back to the front they just shrugged their shoulders and said yeah. The website in fact said it had an outdoor and indoor pool, which I knew was incorrect info. the facility only has a indoor pool. I live in the area and have stayed here before. I do think it should have been posted in the lobby and on website that the pool was closed. It put a damper on five girls fun evening.
Also One of the rooms we had was near the lobby and I could hear the staff talking into the wee hours of the morning.

2026-07-20 • via Nuitee
T
tatyana • solo_traveller • us
7
Pros:

The room smelled a little funky according to my husband but I didn't smell anything. The location was great it's next to a BJ's and a Walmart and lots of other shops. The room was clean, the bed was comfortable. The coffee and breakfast was good. The staff was super friendly. The only negatives was the pool was under construction and the USB ports were broken in our room. Also the TV wasn't set up so there wasn't any channels to watch. Would stay again.

Cons:

TV wasn't set up, the USB ports were broken, and pool was under construction. The gym room machines were also not working.

2026-07-19 • via Nuitee
E
Everett • couple • us
8
2026-07-01 • via Nuitee
V
Vernon • solo_traveller • us
10
2026-06-30 • via Nuitee
A
Alistair • solo_traveller • gb
8
2026-06-28 • via Nuitee
E
Edward • solo_traveller • us
10
2026-06-25 • via Nuitee
M
Maguire • solo_traveller • us
10
2026-06-14 • via Nuitee
J
James • couple • us
7
Was a nice experience
Pros:

Location was great and close to get anything. Staff was very nice and helpful.

Cons:

Only downside was the pool was closed for remodeling. Was one of the reasons we chose the hotel in the first place.

2026-06-11 • via Nuitee
M
Meadville • solo_traveller • us
1
Cons:

I didn't stay there, I had reservations for Friday night thru Monday. We arrived R.I around 2am , called to see if I could get a room and was told no. I needed to find another hotel. So I found another one and the gave me a good deal so I canceled the other 2 nights and had to pay for Friday since it was late. So I will not book with your hotel again.

2026-06-09 • via Nuitee
M
Marlene • couple • us
3
2026-06-04 • via Nuitee
G
Gloria • solo_traveller • us
1
Pros:

No me quede ahi

Cons:

Mintieron no tenia piscina abierta

2026-05-19 • via Nuitee
C
Crespo • couple • us
4
Pros:

Bed

Cons:

Noises,not clean, the swimming pool was unavailable

2026-04-20 • via Nuitee
W
WAI HUNG • extended_group • ca
8
2026-04-13 • via Nuitee
W
Wager • solo_traveller • us
3
Room was dirty
Pros:

Staff was decent

Cons:

The room was dirty my feet stuck to the floors. There was mold and stains in the bathtub, and stains on the box spring and couch, some type of stain on the door.

2026-04-13 • via Nuitee