Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (voiturier and named staff praised)
Excellent central location
Clean rooms and very comfortable bedding/suites
Beautiful property with large pool and attractive setting
Many guests recommend and report exceptional stays/upgrades
Cons:
Spa needs renovation and some visible wear in areas (jacuzzi tiles)
Slow service at pool/bar and occasional delays for room requests
Perceived poor value: high prices and overpriced items
Limited poolside food options and occasional hygiene issues (flies)
Noise from nearby nightlife affecting some rooms; isolated security/management issue reported

Categories

Cleanliness
8.7
Frequently praised for cleanliness and pleasant scent; multiple guests explicitly noted clean rooms and good housekeeping. Minor issues reported (flies on breakfast pastries, some jacuzzi tile hygiene/maintenance concerns).
Service
8.6
Staff repeatedly described as friendly, attentive and helpful (voiturier, named staff praised, upgrades provided). Some service negatives: slow pool/bar service and delayed room requests; one report of management not resolving a theft.
Location
8.9
Consistently cited as ideal/central — 'emplacement parfait', 'top emplacement', and close to restaurants and lively areas; guests value the hotel's positioning.
Room Quality
8.4
Rooms and suites described as spacious and comfortable with excellent bedding (suites praised). Some wear noted in an older hotel (carrelage/jacuzzi issues) and occasional noise from nearby nightlife impacting certain rooms.
Amenities
7.8
Large pool and good facilities appreciated, but spa reported in need of renovation, poolside restaurant with limited choices, and slow service at pool/bar reduced perceived amenity quality.
Value for Money
7.5
Several guests complained about high prices and perceived overpriced items (examples cited), making value a notable pain point despite generally good service and facilities.
Food and Beverage
7.7
Mixed feedback: some praised breakfast, others reported issues (flies on pastries), limited pool/lunch menus and high prices for items; overall inconsistent F&B experience.
Overall Experience
8.8
Many guests reported exceptional stays, strong recommendations and memorable service experiences; a few notable negatives (theft incident, slow pool service, noise) tempered some stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:22

Property Description

Luxurious Accommodation near Jamaâ El Fna Square
The Sofitel Marrakech Lounge and Spa offers a truly luxurious experience just 800 meters from the vibrant Jamaâ El Fna Square.

Spa, Swimming Pools, and Dining
Indulge in relaxation with a spa, 3 pools, and 3 dining options. Enjoy gourmet dishes at L’Orangerie with stunning mountain views or sip on international teas at Darkum bar.

Fitness and Wellness Facilities
Stay active at the fitness center or pamper yourself with a visit to the spa's indoor pool, hammam, and hot tub. Wi-Fi throughout, valet parking, and 24-hour reception add to the convenience.

Ready to immerse yourself in luxury and comfort at Sofitel Marrakech? Book now to experience the perfect blend of elegance and relaxation.

Important information:

Only guests above the age of 18 have access to the spa.


Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays.

- Half Board (DP) package includes daily accommodations, breakfast, and a daily MAD 600 food and beverage voucher per guest (maximum 2 guests), redeemable at the hotel’s restaurant or bar. Only guests above the age of 18 have access to the spa. Guests staying at the hotel have free access to the lounge except at the weekend, during privatizations and during special events. Please note that you must show the credit card used to make the reservation upon check-in. Please note that breakfast will be offered as sohour meal during Ramadan for guests fasting during their stays. Prepayment of the entire stay by credit card debited at the time of booking. The access to the swimming pool for external customers is 1 000 MAD per person. Please note that the property can only accommodate pets with a maximum weight of 5 kg or less. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Location

Guest Reviews

8.3
Based on 2391 reviews
Cleanliness: 8.7
Service: 8.6
Location: 8.9
Room Quality: 8.4
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 7.7
Overall Experience: 8.8
חיים • solo_traveller • il
8
2026-10-23 • via Nuitee
A
Ania • couple • gb
10
Pros:

Amazing place close to Medina.
We had a lovely experience and best breakfast ever every morning 😋 👌
Special thanks to Farah and Elbay to make our breakfast experience even more special
Highly recommended hotel.

2026-10-23 • via Nuitee
M
Mohamed • couple • ma
10
Magnifique
Pros:

Merci a farah pour son professionnalisme elle est toujours a l’ecoute c’est vrai leader

Cons:

Farah

2026-10-22 • via Nuitee
L
L • solo_traveller • nl
10
Top🥰
Pros:

Alles

Cons:

-

2026-10-20 • via Nuitee
E
emilie • couple • fr
8
Très bon séjour
Pros:

La piscine la salle de sport bien équipé l’emplacement et le petit déjeuner!

Cons:

La chambre en rdc avec le bruit extérieur…

2026-10-20 • via Nuitee
N
Nicola • couple • gb
9
2026-10-19 • via Nuitee
N
Nicolas • couple • fr
10
Un paradis exotique
Pros:

L’emplacement, le service, le petit dej incroyable, la chambre très belle

Cons:

Rien

2026-10-18 • via Nuitee
M
Maxime • couple • fr
10
2026-10-17 • via Nuitee
O
Ozgur • solo_traveller • fr
10
2026-10-16 • via Nuitee
M
Mattia • couple • it
10
2026-10-15 • via Nuitee
R
rania • couple • kw
2
Pros:

bad bad bad not deserve to be a 5 star hotel

2026-10-15 • via Nuitee
G
Grisha • couple • be
8
amazing stay. property is huge
Pros:

amazing everything was great. just our room was really far from the lobby.

Cons:

too big

2026-10-14 • via Nuitee
F
FA • family_with_children • gb
10
2026-10-11 • via Nuitee
N
Nensi • extended_group • gb
7
Not great hotel staff
Pros:

Rooms were comfortable

Cons:

Staff was very rude and they didn’t give room until 1 hour after

2026-10-10 • via Nuitee
W
WALEED • couple • sa
7
Basic
Pros:

The location

Cons:

The response by hotel staff is questionable, I stayed 3 days waiting for getting some tea bags & sugar !!!!!!!

2026-10-09 • via Nuitee
C
Carmine • couple • it
8
Marrakech October
Pros:

La hotel è in posizione ottima e’ si percepisce la storia di Marrakech

Cons:

La stanza era ad un piano terra poco luminosa
Ma confortevole

2026-10-08 • via Nuitee
R
robert • couple • au
6
Frustrating
Pros:

Clean

Cons:

They would not make any effort to accommodate us for 3 extra nights no matter how much we pleaded with them so we had to move hotels

2026-10-08 • via Nuitee
S
Sorcha • couple • gb
6
2026-10-07 • via Nuitee
B
Berivan • solo_traveller • fr
5
2026-10-07 • via Nuitee
K
kladis • couple • gr
2
Stay in other hotels in area they charge you extra when you check in never return your money
Pros:

Nothing just the location

Cons:

The staff at the reception was unprofessional the didn’t give me any information about the hotel and they were rude thee pool area need a renovation could say it’s dangerous and the food was bad

2026-10-07 • via Nuitee