Free
Children allowed

Facilities

ATM/banking
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Billiards or pool table
Free wired internet
Playground on site
Self parking (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Helpful staff
Easy parking
Large rooms
Cons:
Delayed refund
Unprofessional staff
Poor breakfast
Slow internet

Categories

Cleanliness
6.85
The cleanliness was not highlighted positively in the reviews.
Service
8.35
Staff were described as very helpful, facilitating communication in English.
Location
8.35
Parking was noted as easy, indicating a positive sentiment about location.
Room Quality
8.35
The room was described as large, indicating a positive sentiment about room quality.
Amenities
6.85
General amenities were not mentioned positively, particularly regarding internet speed.
Value for Money
7.85
Value for money sentiment was not explicitly mentioned, assumed to be average.
Food and Beverage
6.85
Breakfast was not good, indicating negative sentiment towards food and beverage.
Overall Experience
7.35
Mixed feelings based on various pros and cons, leading to an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 09:36

Property Description

Luxurious Accommodation
Indulge in spacious rooms with city or park views, equipped with modern amenities for a comfortable stay. Enjoy the convenience of free WiFi and complimentary toiletries in the en suite bathrooms.

Abundant Leisure Facilities
Unwind at the fitness centre, pamper yourself with massage treatments, or play tennis at the outdoor courts. From beauty treatments to mahjong, the hotel offers a variety of activities for relaxation and entertainment.

Culinary Delights
Savor a diverse culinary experience at Cafe Veranda and Loulan Chinese Restaurant, offering buffet spreads, à la carte menus, and authentic Cantonese and Xinjiang dishes. Delight your taste buds without leaving the hotel premises.

Experience luxury, leisure, and gastronomy at Grand Hotel Hualing. Book now for an unforgettable stay!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: URC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 32 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.35
Room Quality: 8.35
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 7.35
R
Robert • family_with_children • hk
10
Pros:

Staff very helpful and reception speak English when we arrive. Easy for parking.

2025-12-16 • via Nuitee
L
Lee • couple • us
7
2025-11-19 • via Nuitee
F
Fardeen • family_with_children • au
1
Cons:

Its been over 3 weeks still awaiting refund of the incidentals deposit, hotel staff confirm it has been refunded to a Unionpay card however I do not possess such a card, perhaps they mixed up cards but will not look into it further and tell me the issue is with my bank.

2025-11-08 • via Nuitee
J
Jaroslaw • solo_traveller • es
5
Nie polecam tego hotelu
Cons:

Personel nie profesjonalny. Podawal sprzeczne informacje. Mial problem z zamowieniem mi taksowki na lotnisko

2025-10-28 • via Nuitee
J
Jaroslaw • solo_traveller • es
6
Pros:

Duzy pokoj

Cons:

Nie dobre sniadania i nieprofesjonalny personel
Wolny internet

2025-10-27 • via Nuitee
J
Joao • extended_group • br
8
Its rated 5 star, but old hotel, maybe 3 stars only
2025-10-17 • via Nuitee
E
Ernesto • solo_traveller • it
5
Value for money. Mind the currency, though
Pros:

Large and comfortable room. The position in town was ok, not too central but not distant from the subway station

Cons:

The reception staff. I asked about changing currency on arrival, I wa stold it was possible. I did not bother to look for a bank, for this reason. On departure morning, the staff on duty told me they had no idea what I had been told, and exchange was not possible. This cost me quite a lot of money, compared with the amount I had to change

2025-08-17 • via Nuitee
H
Hoe • couple • au
7
Good location and friendly staff.
Pros:

The location was good and the staff are friendly.

Cons:

The carpet was a bit old and worn and there was a bad smell in the bathroom.

2025-07-13 • via Nuitee
K
Kenes • family_with_children • kz
10
Pros:

Персонал ведливый внимательный чисто.

Cons:

Ассортимент завтрака выбора мало

2025-07-08 • via Nuitee
A
Andrey • extended_group • kz
9
2025-07-05 • via Nuitee
C
Carl • solo traveller • nl
9
Excellent hotel to stay at in Urumqi
Pros:

Great hotel, excellent staff and good facilities in the hotel. A little out of the centra but easy to access the city centre. The room was excellent. Very spacious, great bed and bathroom.

Cons:

Internet at times not the best

2025-06-19 • via Nuitee
T
Tariq • group • gb
9
Superb
2025-06-08 • via Nuitee
C
Chuenwei • solo traveller • tw
5
Passable
2025-06-07 • via Nuitee
S
Sviatlana • review category business travellers • by
10
Exceptional
2025-06-06 • via Nuitee
S
Sj • review category business travellers • nz
8
Reasonable value, upmarket and well appointed central Urumqi hotel.
Pros:

Upmarket large hotel in central Urumqi. Modern, very clean, helpful staff, excellent rooms, warm, good showers and bed, good food in house and dinner nearby. Location was good for central Urumqi business. Reasonable value.

Cons:

There was a considerable bond requested which should be front and centre on Booking.com details when booking this venue.

2025-02-21 • via Nuitee
I
Iaroslav • review category business travellers • kg
6
Pleasant
Pros:

Food was good

Cons:

The hotel looks too old

2025-02-14 • via Nuitee
J
John • solo traveller • au
5
Passable
2024-12-12 • via Nuitee
M
Mei • solo traveller • sg
8
Good location at affordable price.
Pros:

Comfortable room.

Cons:

Nothing.

2024-11-17 • via Nuitee
S
Siew • group • my
6
Pleasant
2024-10-18 • via Nuitee
X
Xuan • family with young children • us
5
Passable
Pros:

Close to local. Has a small local market next to the hotel. Clean and nice hotel. Except terrible cigarette smoke stayed in our bath towers on our 2nd night

Cons:

Booking confirmed we have free breakfast in the morning. But the hotel staff said we didn't have. They showed us the confirmation they got from Booking is with no breakfast. They said there are many clients have same issues like us with Booking.com. they charged 80 yuan for beakfast/ person. Will Booking return the breakfast money to us? We saw the difference on the price we paid Booking.com and the money Booking paid the hotel around 130 yuan/ 2 nights and no breakfast.
Room is clean, nice facility. As mentioned abow, the second night, all of our bath towels smell terrible with cigarette smoke. We had to complaint and asked to exchange new ones.
Staff speak limited English

2024-10-08 • via Nuitee