Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent food
Cons:
Limited spa access
Breakfast service issues
High prices for certain services

Categories

Cleanliness
8.79
Reviews highlighted clean and comfortable spaces, but experienced some issues with room temperatures.
Service
9.26
Staff were consistently described as friendly and helpful, contributing positively to the experience.
Location
9.3
Many reviews praised the great location with stunning views over the bay.
Room Quality
8.75
Rooms were described as comfortable and clean, though some noted specific issues with bedding.
Amenities
8.78
Amenities are well appreciated; however, spa accessibility was noted as a concern.
Value for Money
8.24
Mixed sentiments regarding costs, especially related to electric car charging and breakfast.
Food and Beverage
8.79
Breakfast was highlighted as excellent, though there were complaints about service and choice.
Overall Experience
9.26
Overall positive reviews with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:34

Property Description

Luxurious Waterfront Location

The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.

Sleek Design and Sophistication

Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.

Elegant Accommodations and Unmatched Comfort

Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.

Book now for an unforgettable experience at the Quay Hotel and Spa.

Important information:

Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.

Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.

Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

8.9
Based on 4282 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.26
E
Elaine • solo_traveller • gb
10
2026-08-15 • via Nuitee
C
Carol • couple • gb
6
Excellent location, but needs upgrade
Pros:

Location great
Staff pleasant
Clean

Cons:

Been several times and I feel needs upgrading now

Parking dreadful

2026-08-15 • via Nuitee
A
Angela • couple • gb
7
Location just the best. Disturbing sleep from doors banging. Very clean throughout. Shame about cost increase to use poo
Pros:

Location is excellent. Nice modern interior with cute courtyard.

Cons:

The cost to use the onsite swimming pool is ridiculously high, this used to be included in a stay. The sound of the bedroom doors being left to bang close is very disturbing.

2026-08-14 • via Nuitee
A
Adolfo • solo_traveller • gb
10
2026-08-13 • via Nuitee
C
Caroline • solo_traveller • gb
10
2026-08-13 • via Nuitee
S
Suzanne • couple • gb
10
A lovely hotel where you are made to feel very welcome
Pros:

All the food is exceptionally good, the staff couldn’t be more friendly and helpful. The location is good for visiting different tourist spots.

Cons:

Nothing

2026-08-13 • via Nuitee
A
Abbey • couple • gb
9
2026-08-12 • via Nuitee
R
Robins nest • solo_traveller • gb
10
Refresher break.
Pros:

Such a lovely hotel and location.
Everything was lovely. The room, the food, staff, and the leisure facilities. Fantastic.

Cons:

Having to go home should have booked a longer stay.

2026-08-12 • via Nuitee
S
susan • solo_traveller • gb
10
2026-08-12 • via Nuitee
A
Alex • couple • gb
10
2026-08-12 • via Nuitee
R
rosie • couple • gb
10
Wow!
Pros:

Everything was just perfect! Staff were phenomenal too! Especially Shaun.
Location, food, service and best spa I have ever visited!

Cons:

Nothing

2026-08-12 • via Nuitee
V
Veronica Baldwin • solo_traveller • gb
8
Cons:

Very limited window opening in very hot conditions... fan provided very very loud so not fit for purpose

2026-08-11 • via Nuitee
C
Catherine • couple • gb
9
Really lovely location, facilities and staff. Would highly recommend.
Pros:

Evening dinner was great. Room nice and comfortable. Staff really helpful

Cons:

Nothing. It was all nice.

2026-08-11 • via Nuitee
S
Stevan’s • couple • gb
5
Fourth visit last visit, pity.
Pros:

Clean and managed.

Cons:

Receptionist a tad abrupt at check in.
Booking breakfast time.
Breakfast left on the pass too long and almost cold.
Room next to the bar where people smocked which drifted into our room.

2026-08-11 • via Nuitee
B
butterworth • solo_traveller • gb
9
2026-08-11 • via Nuitee
K
Katharine • solo_traveller • gb
10
An relaxing stay,
Pros:

We really enjoyed the spa, and reception, bar and restaurant staff were excellent. Very comfortable rooms, and breakfast was great.

2026-08-10 • via Nuitee
P
peter • couple • gb
8
Enjoyable
Pros:

Very clean

Cons:

A little bit out of the way

2026-08-10 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Hotel was clean and very up market

Cons:

Nothing

2026-08-10 • via Nuitee
P
Phil • couple • nz
9
Very nice
Pros:

Really nice and friendly staff at check-in, the bar, the restaurant and the spa.

Cons:

We had an inner courtyard room so limited view from the room but even then it overlooked a pleasant garden area so wasn't a major issue for us

2026-08-09 • via Nuitee
D
David • couple • gb
8
Good view looking over the estuary, room was comfortable , nicely decorated.
Pros:

Had a cooked breakfast and it was cold !the room was nice had a lovely view , skirting boards was dusty!

Cons:

There was not much choice on the evening menu for vegetarians !

2026-08-09 • via Nuitee