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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Beachfront
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Lockers
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Waterfront Location
The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.
Sleek Design and Sophistication
Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.
Elegant Accommodations and Unmatched Comfort
Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.
Book now for an unforgettable experience at the Quay Hotel and Spa.
Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.
Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.
Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Fantastisches Hotel, sehr schönes, sauberes Hotel mit sehr gutem Essen, toller Lage. Als Ausgangspunkt für die Erkundung von Snowdonia genieal. Die Küche ist sehr gut, man kann sehr schöne die Lage genießen. Die Zimmer sind sehr schön, sehr sauber und auch ruhig. Wir waren so begeistert, dass wir schon wieder gebucht haben.
We have stayed here before. Like the bar/restauarant and team. Everyone very helpful and food quality is good.
No air conditioning! We got a fan, it was baking hot that week. Booking.com had advertised it as having air con....
Staff and food
The fact your are now charged for use of the pool and gym etc £50 a couple peak times when you already pay premium for the pleasure of staying at a hotel that offers these facilities as selling points.
The spa experience was well below par, I have used it before and this time I was disappointed to say the least! Was not offered a drink, was left sat in the waiting area for at least 10 minutes with no acknowledgement from staff passing by just ignoring me, minimal discussion before the treatment, room freezing , music so low you could not hear it and not at all soothing, therapist did not speak at all through the treatment so I was unaware of each process, products felt heavy on my skin and not nourishing like I asked for.
Majority of staff were fabulous. Spaghetti facilities good if crowded. Bar service excellent and breakfast excellent too.
Towel railing bathroom didn't work, loud buzzing noise from electrical consumer unit, bed too soft and dipped in middle.
We have stayed several times here and enjoy the location . Good car park and easy to travel to other areas . Spacious rooms , spa facilities if you desire and nice staff.
Our estuary view room was warm despite reasonable weather and only a fan to use , the window had a short safety lock so not able to open fully. A hotel of this quality needs air conditioning.
Receptionist with short hair was very snooty at check in, I did apologise we were 5-10 mins early for check in but could wait until 3. They started to get paperwork ready for us but her manner was rude and condescending throughout the exchange. We had booked 3 rooms for 7 people so have quite a large party, which included a birthday and an anniversary.
Amazing location - views of estuary. Rooms were all great - good staff and a very well run hotel. Will definitely be back with my partner next time!
Would be even better if there was a shuttle service or link to a taxi service as had to wait an hour and half to get a taxi into Conwy.
Everything, the views are amazing, the food was exceptional and the staff were so attentive.
Nothing
Location , staff ……. Pretty much everything !!
Nothing
Dirty curtains. Drainage in shower broken. Had to wait until next morning to have the Drainage fixed in shower, so no option to have a bath. £420 for two nights, I expected better. Emailed the hotel but no reply after two weeks.
Lage
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