Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent food
Cons:
Limited spa access
Breakfast service issues
High prices for certain services

Categories

Cleanliness
8.79
Reviews highlighted clean and comfortable spaces, but experienced some issues with room temperatures.
Service
9.26
Staff were consistently described as friendly and helpful, contributing positively to the experience.
Location
9.3
Many reviews praised the great location with stunning views over the bay.
Room Quality
8.75
Rooms were described as comfortable and clean, though some noted specific issues with bedding.
Amenities
8.78
Amenities are well appreciated; however, spa accessibility was noted as a concern.
Value for Money
8.24
Mixed sentiments regarding costs, especially related to electric car charging and breakfast.
Food and Beverage
8.79
Breakfast was highlighted as excellent, though there were complaints about service and choice.
Overall Experience
9.26
Overall positive reviews with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:34

Property Description

Luxurious Waterfront Location

The Quay Hotel and Spa offers a contemporary retreat on the stunning Deganwy Marina, boasting captivating views of the Conwy Estuary.

Sleek Design and Sophistication

Immerse yourself in the meticulously designed, non-smoking hotel that exudes cool sophistication with its spacious, chic interiors and modern styling. The abundance of natural light from the sea-facing windows and the unique Welsh slate accents create an inspiring ambiance.

Elegant Accommodations and Unmatched Comfort

Indulge in plush beds with Egyptian cotton linens, opulent bathrooms, and top-notch in-room amenities for a truly luxurious stay at this exceptional hotel.

Book now for an unforgettable experience at the Quay Hotel and Spa.

Important information:

Bookings of 6 rooms or more are considered a group booking and are subject to different terms and conditions.

Please note that all rooms at the property vary in size and style. Room images are for illustrative purposes only and the actual room you are allocated may differ.

Please note that children aged 18 and under are not allowed in the wellness center.In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 10 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3964 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.26
J
James • solo_traveller • gb
8
2026-05-23 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-05-23 • via Nuitee
P
Paul • extended_group • gb
8
2026-05-22 • via Nuitee
P
Peter • couple • au
8
2026-05-21 • via Nuitee
C
ciaran • solo_traveller • gb
10
Pros:

Very friendly helpful staff, great facilities, lovely food

2026-05-21 • via Nuitee
M
Michael • couple • gb
10
2026-05-21 • via Nuitee
M
Martha • extended_group • us
10
Excellent hotel and spa.
Pros:

Beautiful views and really helpful team at The Quay. Food was lovely. We enjoyed the spa immensely.

2026-05-20 • via Nuitee
M
Milana • couple • us
8
2026-05-20 • via Nuitee
J
John • couple • gb
10
Pros:

Beautiful reception
Very nice

2026-05-20 • via Nuitee
T
Trevor • couple • gb
9
2026-05-20 • via Nuitee
C
Caryn • couple • gb
1
2026-05-20 • via Nuitee
G
Gwyn • couple • gb
8
2026-05-19 • via Nuitee
L
Lisa • couple • gb
10
We had the most amazing 2 nights and we will definitely be back from the moment we walked through the door we knew we wo
Pros:

The property is absolutely beautiful

Cons:

It’s beautiful and clean and all looks stunning

2026-05-19 • via Nuitee
E
Eleanor • couple • gb
8
Lovely short break
Pros:

Breakfast was lovely, super views from our room, this was a return visit

Cons:

The seating in our suite wasn't very comfortable , would like the restaurant menus to serve smaller meals

2026-05-19 • via Nuitee
D
Diane • solo_traveller • gb
10
An amazing hotel with great staff and great breakfasts
Pros:

Great location. Amazing staff (particularly Tracey in the restaurant/bar). Comfortable beds.

Cons:

Liked everything

2026-05-18 • via Nuitee
J
Judith • solo_traveller • be
10
Great place and highly recommended.
Pros:

Excellent staff in bar, restaurant (Katerina!) and room service. reception great too in particular Kim.

Cons:

Nothing

2026-05-18 • via Nuitee
C
Clifford • couple • gb
10
a lovely one night stay
Pros:

breakfast was lovely

2026-05-18 • via Nuitee
W
Wendy • solo_traveller • gb
10
2026-05-18 • via Nuitee
R
Rozario • solo_traveller • gb
9
Excellent of the whole
Pros:

It was all excellent

Cons:

Food was only warm for the evening meal

2026-05-17 • via Nuitee
J
John • couple • gb
8
2026-05-17 • via Nuitee