Grande Centre Point Ploenchit

בארוחת הבוקר נשמח אם יוסיפו קצת יותר מבחר של גבינות למי שלא אוכל אוכל מבושל בבוקר.

Hotel is very close to the main road. Although I am at 18th floor, the road noise can be loud, especially loud speakers from Tuk Tuk and ambulances siren sounds late nights. If you are a light sleeper, You may want to request the room away from the main road.

الغرف مافيها عازل ل الصوت.. صوت الشارع والسيارات والازعاج كله تسمعه للاسف و الاصوت الي داخل الفندق في الممر كله تسمعه وحتى اذا فتحو او سكرو الباب قريب منك على طول تسمعه..الادوار كلها مفتوحه على بعض واي حد ممكن يتكلم بصوت عالي حتى لو في الدور الي تحتك ممكن تسمعه للاسف...
المخدات ابدا ابدا مب مريحه

لاشئ

ארוחת בוקר

The small kitchen is useless - only a small microwave, need to get water from the bathroom, there are only two forks and spoons but no knives, a couple of small bowls but no plates. There is a kettle but no toaster. We only wanted to make our breakfast in the room which we could manage OK but not able to self-cater if this is the reason for booking the room.
The furniture in the living space could be improved it is limited to an uncomfortable vinyl couch facing the TV.

The washer combine with dryer. Hours to complete the entire process yet clothes not dry. Could provide better instruction on how to operate it. The instruction provided does not tally with the model in the room but takes some figuring out.

I wish the entire room was carpeted

Too many things to list, certainly the worst hotel we’ve stayed in thailand and definitely the worst 5* I’ve ever stayed in.

The main issue is the staff as it is great service that makes a 5* experience - all staff looked extremely grumpy and hardly a smile passed their lips let alone welcome, good morning sir, how are you today etc. Maybe the management must take responsibility here for a very unhappy and unmotivated team. It’s interesting that the string of 1* reviews are all responded to with a general reply and a commitment to do something, yet it’s clear nothing has been done to address the issues as the same problems are repeated - again an indications of very poor management and leadership at the hotel.

We arrived and exited our taxi and placed our heavy bags down assuming one of the 4 concierge would take them on one of the trolleys to the room - no smile, no welcome greeting and the staff ignored my bag and even handed my girlfriend’s bag back to her to carry! Never experienced this before even in lower star properties. They just looked on as if it was not their jobs to take care of customers.

The room lacked basics you’d see in 2 or 3 star properties such as pen, ironing board, only 1 bath towel provided, no smart TV and the breakfast was very poor in both selection and quality (for example the bread for toasting was old and stale). We ordered room service and had to chase after 45 minutes. When it arrived the food was cold and appeared as though it had been sitting around dry and tasteless.

We stayed previously at the sister hotel Centre Point close by - a much nicer hotel for a fraction of the price. It’s a real shame as this hotel and its leadership is damaging what is otherwise a great brand! The hotel group’s
leadership should take swift action to sort out the problems in this hotel and restore good customer experience and the brand reputation for providing excellent hotels.