elaya hotel hamburg finkenwerder

Hotels
8.2 (2478 reviews)
Hein-Saß-Weg 40 , Hamburg , DE
+49 40 3008490

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Children allowed
Pets allowed

Facilities

Front desk (limited hours)
Snack bar/deli
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Wine release events
Reception hall
Japanese garden
Secured parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Beautiful views
Cons:
Worn carpets
Outdated bathrooms
Missing in-room amenities

Categories

Cleanliness
7.01
Several mentions of worn carpets and old fittings indicate that cleanliness is an area of concern.
Service
8.98
Overall positive remarks about friendly staff and prompt responses to requests reflect high service quality.
Location
9.02
The hotel's location is frequently praised for good ferry connections and views of the Elbe.
Room Quality
7.47
Mention of outdated features and the need for maintenance in some rooms affects the overall perception.
Amenities
8
Amenities like a shuttle and breakfast are appreciated, though some items (like water kettles) were missing.
Value for Money
8.46
Despite some concerns, most guests feel that the price matches the quality and experience.
Food and Beverage
8.51
Breakfast is described as excellent, but some found it to be expensive.
Overall Experience
8.18
Guests frequently express a desire to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:07

Property Description

River View Terrace and Private Pier
Enjoy stunning views of the River Elbe from our terrace and take advantage of our private pier for a unique experience by the water.

Luxurious Spa Facilities
Indulge in relaxation at our 24-hour spa with a Finnish sauna and gym, offering panoramic views of the Airbus Headquarters.

Gastronomic Delights
Savor regional and international cuisine at the River View restaurant, unwind at the Fusion Bar, or bask in the sun on the summer terrace.

Experience tranquility and luxury at the Rilano Hotel Hamburg. Book now for a memorable stay by the River Elbe.

Important information:

The hotel offers a free shuttle bus to the Finkenwerder Ferry terminal. The bus runs on Fridays and Saturdays from 21:00 until 00:30.

Please note that the restaurant will be unavailable from 17:00 on New Year's Eve due to a gala event. Room service will be available until 23:00.

Pets are not allowed in certain rooms, please read the room descriptions for more detail.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children from 7 years old to 14 years old stay for € 25 per person per night when using an available extra bed.
    People 15 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2478 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.18
C
Christina • solo_traveller • de
7
2026-05-23 • via Nuitee
H
Hubert • family_with_children • cz
10
Pros:

Klidné místo v Hamburgu, přátelský a milý personál

2026-05-23 • via Nuitee
M
Maarten • couple • nl
8
Uitstekend
Pros:

Het uitzicht op de Elbe is fantastisch. Ontbijt is goed en diner is prima.

Cons:

Pal voor het hotel is de landingsplaats voor de veerboot. Je kunt met de veerboot in een overslap naar het centrum. De aanlegplaats geeft best wel wat geluidsoverlast.

2026-05-22 • via Nuitee
K
Klaus • family_with_children • de
10
Klasse Hotel
Pros:

Preis leistung sind hervoragend Zimmer sind top sauber und top lage Frühstück ist seher gut wer da nicht genug bekommt hat selber schuld so viel auswahl.

Cons:

was etwas schlecht ist auch wirklich nur der eine Punkt ist das Tv program da gehen nur 4 Programme das könnte etwas besser sein oder das bild bricht ab in den 4 Programmen

2026-05-21 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-05-21 • via Nuitee
Y
Yvette • couple • de
6
2026-05-21 • via Nuitee
D
Detlef • solo_traveller • de
9
2026-05-19 • via Nuitee
G
Gabi • solo_traveller • de
9
Ruhige Lage mit Barkassen Anfahrt in die Stadt
Pros:

Wer es ruhiger mag und die Fahrt mit den Barkassen von 30 min in die Stadt nicht scheut ist hier richtig!

Cons:

Das Preis Leistungs Verhältnis ist extrem gewöhnungsbedürftig. Wenn Parken und Frühstück auch noch separat abgerechnet werden. 😕

2026-05-19 • via Nuitee
T
Thomas • couple • de
9
2026-05-18 • via Nuitee
T
Toma-Ovidiu • solo_traveller • de
10
2026-05-18 • via Nuitee
K
Katrin • family_with_children • de
8
2026-05-17 • via Nuitee
B
BS • solo_traveller • de
8
2026-05-17 • via Nuitee
P
Pia • solo_traveller • de
10
2026-05-17 • via Nuitee
M
Michael • couple • de
8
2026-05-17 • via Nuitee
H
Hami • solo_traveller • dk
9
2026-05-17 • via Nuitee
D
Dominik • couple • de
8
Pros:

Lage und Frühstück sehr gut.

Cons:

Zimmer in die Jahre gekommen.

2026-05-17 • via Nuitee
E
Erika • solo_traveller • de
8
Schöne Wochenendreise nach Hamburg.
Pros:

Die Lage des Hotels ist sehr gut. Der Fähranleger für die Hafenfähren ist direkt vor der Tür und das Personal ist sehr freundlich und hilfsbereit.

Cons:

Die Ausstattung des Hotels ist etwas in die Jahre gekommen. Trotzdem sehr empfehlenswert für eine Reise in die schöne Stadt Hamburg.

2026-05-17 • via Nuitee
D
Daniela • solo_traveller • de
10
Pros:

Das Personal am Empfang und beim Frühstück war sehr zuvorkommend und sehr freundlich!

2026-05-17 • via Nuitee
S
Sigrid • family_with_children • de
8
2026-05-16 • via Nuitee
J
jens • couple • de
8
2026-05-16 • via Nuitee