Fowey Hall Hotel

Our “Cosy Room” was very cosy. In the roof so rather warm However it did have an excellent view. The EV chargers were often not available as non electric cars were parked there. Quite expensive.

Service slow until breakfast disappointed

Nothing

Breakfast and staff attentiveness was not what you would expect for money paid.
It was not the right hotel for us to spend our honeymoon/mini moon. We knew it was a child friendly hotel but seemed child-focused- right down to the spa (child friendly treatments and only two hours of adult-only pool time per day).
Check in was lukewarm- didn’t get much in the way of welcome/explanation about facilities or meal timings. Mentioned on emails before our stay that it was our honeymoon- no one replied or mentioned it or cared at all which was a contrast to our previous hotel on the trip. Even saying congratulations would have been nice. We visited restaurants which made more of a fuss!
Rang prior to trip to enquire about booking spa treatments- was told I could book on arrival. When we arrived and tried to book a treatment we were told spa was fully booked for our entire stay. Only managed to get to treatment due to Emily (an asset to this place) being flexible.

Even during the adult only spa times, children playing / play fighting in the pool.
Breakfast was very chaotic on the first day. We were informed that there was a big wait to order off the menu. A lot of tables needed cleaning, I think understaffed that day as the next day breakfast was more efficient.
Room was very hot even though it was around 20 degrees outside.

Nada

N/A

Parking could be tight. Wasn't over impressed with the menu.

Staff service extremely slow, room not clean.

No one offered to take our bags to the room and two reception staff watched on as we took all our bags and struggled past with our dog in tow as well.
Breakfast buffet was ok. Not what we would expect in this standard of hotel. Always looked like a plague of locusts had been even if you went early and often run out of things we wanted. Often no plates or bowls. Hot food to order was good but one day they’d apparently run out of smoked salmon. I know- small thing but irritating when buffet decimated too.
Hugely understaffed. The wait staff and bar staff were always polite and courteous when available but always rushed off their feet and being grabbed by multiple people for things so having to collect multiple orders being totally harassed by largely impatient guests mainly because no one could get service when they wanted it. Overheard a lot of people complaining. Not the wait or bar staffs fault. Ceiling fan in room was coming away from ceiling and made a knocking sound- was a bit nervous it would fall off but husband unperturbed. Air conditioning unit in the room was extremely loud and couldn’t sleep with it on- sounds like an airplane taking off- resorted to trying to sleep without in crazy heatwave. We came with our dog (mentioned on booking) but there was no doggy welcome things in the room as promised- we didn’t complain as we brought all his home comforts and didn’t get charged the dog supplement plus we could tell quite quickly that the hotel was struggling so this was a minor thing really. That said, he was welcomed by all the staff and able to go in most places so it felt doggy friendly.
The score for staff was mainly because there wasn’t enough which occasionally meant that they were a little short with you when you asked for something but there were one or two (reception) that just let others down. Not as friendly and as welcoming/helpful as you’d hope for but again, possibly because too busy and didn’t have enough help.

There was no welcome kit for our dogs in the room which instead we found in the room the first time. The room we were given is very far from the entrance which is not convenient when you have dogs. The lift is ridiculously slow and it takes ages to just do a couple of floors. The breakfast is the real let down of this hotel. It was average the first time and much worse this time. Anytime after 9 the majority of the cooked items have gone, particularly scrambled eggs. The service is not prompt and attentive and except for the first morning, it took 20 minutes for somone to approach us to ask for hot drinks and if we wanted anything cooked. A complaint was raised at reception and again raised today but the lady at reception was almost dismissive and the comment given was "you can leave a review". There is a lot to improve and I feel that the lack of management is what is causing certain areas of the hotel to not be effective. For a paying customer (and for over £300 per night) the expectations are high and they should be met.

Im Hotel und in den Zimmern sind Hunde erlaubt, leider auch im Frühstücksraum.

Thought the actual bar area was a little small but there were other rooms to escape to. It was probably a bit too child friendly for us, great for young families though. Would have been nice to have the bar food option available at evening time and maybe more GF options on the menu, but a really lovely hotel overall.