Suites Cancun Center

Hotels
8 (957 reviews)
Alcatraces 32 SM 22MZ 10 Centro , Cancún , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Non-smoking throughout
Outdoor pool
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Affordable prices
Cons:
No hot water
Old room facilities
Noise from outside

Categories

Cleanliness
7.5
Mixed feedback on cleanliness with some mentions of hygiene issues.
Service
8.5
Most guests reported positive experiences with staff being friendly and helpful.
Location
9
The location is repeatedly praised as ideal and convenient.
Room Quality
7
Comments indicate some rooms are outdated and lack basic amenities.
Amenities
7.5
Noted issues with basic amenities, especially hot water access.
Value for Money
8.5
Good value for the price considering the location.
Food and Beverage
8
Food options available are generally well-received.
Overall Experience
8
Overall satisfaction with some reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:07

Property Description

Welcome to Suites Cancun Center!

Convenient Location: Situated just steps away from Parque de las Palapas and a short 20-minute drive from Cancun Airport, our hotel offers easy access to popular attractions.

Comfortable Accommodations: Enjoy the convenience of free Wi-Fi and cable TV in every room. Upgrade to a suite with a kitchenette for added flexibility during your stay.

Relaxation and Service: Unwind by our outdoor pool area complete with lounge chairs and umbrellas, or seek assistance from our attentive 24-hour front desk staff.

Ready to experience the best of Cancun? Book your stay at Suites Cancun Center now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VRN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 957 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
P
Paola • solo_traveller • co
10
Pros:

La ubicación del hotel, las instalaciones, las camas, almohadas y la amplitud de la habitación. Adicional contaba con una mini nevera para refrigerar tus bebidas. Todo funcionando correctamente.

Cons:

Lastimosamente cuando llegamos se había caído un árbol a la piscina y no la pudimos utilizar en nuestra instancia.

2026-06-26 • via Nuitee
H
Hattie • couple • gb
7
For the money, really worth it. Good if you needa day or two to stay.
Pros:

The staff were friendly and helpful - 24 hour service. Good air con too.

Cons:

The bathroom didn’t smell great, smelt a bit like sewers.

2026-06-25 • via Nuitee
J
Juan Carlos • solo_traveller • mx
10
2026-06-25 • via Nuitee
A
Ana Maria • solo_traveller • co
8
2026-06-25 • via Nuitee
E
ESCUTIA • solo_traveller • mx
1
2026-06-24 • via Nuitee
E
ESCUTIA • solo_traveller • mx
1
La peor experiencia!!!
Pros:

Solo la ubicación

Cons:

Decía alberca, wifi, agua caliente y ninguno de los 3 servicios, pésima atención desde la llegada, el personal no tiene ni la más mínima idea de lo que es servicio al cliente,tengo 2 cargos en mi tarjeta y desde hace 30 min lo están checando
El personal de recepción trataron con tintas de discriminación a mis compañeros de trabajo
Jamás volvería y de ninguna manera recomiendo ese hotel, si, es económico Pero no por eso deben de mal tratar a los huéspedes

2026-06-24 • via Nuitee
K
Keyvin • solo_traveller • mx
3
Pros:

Super recomendado, habitaciones limpias, cómodas, el personal muy amable y atento, bufete muy rico.

Cons:

Todo bien

2026-06-23 • via Nuitee
S
Susanne • couple • de
6
Für eine Nacht in Ordnung
Pros:

Die Nähe zum Autobus Terminal

Cons:

Es ist ziemlich in die Jahre gekommen. Es wird in der Beschreibung ein Pool erwähnt. Dieser ist jedoch nicht zu nutzen. Obwohl wir ein DZ gebucht haben musste jeder seinen Reisepass für ein Handtuch hinterlegen.

2026-06-23 • via Nuitee
I
Isaias Nicolas • solo_traveller • ar
10
Ubicación inmejorable
Pros:

Tanto el tamaño de la habitación como la ubicación del hotel son, si no más, excelentes.

Cons:

Quizas, si hubiera tenido un hervidor eléctrico, tipo pava eléctrica, la estancia sería aún más placentera, pero ello no le quita el valor esencial al lugar.

2026-06-21 • via Nuitee
K
Kesara • couple • us
7
Good short term option
Pros:

Great Location. Good price. The pool is nice.

Cons:

No fridge in the room.
The staff is ok. Not really helpful, not very pleasant.
The rooms are ok - light comes in early - cannot close the curtains completely. The shower and toilet is ok. Again nothing major - but if you are there for 3 nights, it adds up.

2026-06-15 • via Nuitee
J
Joaquim Rocha dos Santos Neto • solo_traveller • br
10
Pros:

Conforto, atendimento e localização ótimos

Cons:

Tudo muito bom

2026-06-14 • via Nuitee
A
Alicia • couple • fr
10
Recomiendo 100x100!!
Pros:

Todo !! Muy lindo ecelentw ubicación y atención siempre!

2026-06-14 • via Nuitee
N
norma oralia santa cruz • extended_group • mx
10
Pros:

sin desayuno y laubicacicon cerca del ado

Cons:

el piso del baño muy resbaloso

2026-06-13 • via Nuitee
P
Peña • couple • cl
8
2026-06-08 • via Nuitee
G
Gangemi • solo_traveller • au
8
Pros:

The staff were friendly and made an effort, this is a Kavia you can take alcohol in to the premises but there are many good bars just across the road

Cons:

When I first got there my room didn't have a fridge cuz sometimes I like to make my own lunches but the stuff were very accommodating enough to couple of days found your fridge

2026-06-07 • via Nuitee
C
colorado • solo_traveller • mx
10
Pros:

La estancia es muy cómoda

2026-06-07 • via Nuitee
G
George Philip • solo_traveller • us
9
Pros:

Location was great. Near bus stand

2026-06-05 • via Nuitee
M
Mar • solo_traveller • mx
10
Pros:

Gracias , atentos y muy ordenado todo , muy buen servicio, lastima que no lleve mi bañador, para disfrutar de la alberca, se veía riquísima el agua.😊

2026-06-05 • via Nuitee
M
Manuel • couple • de
1
A disaster
Pros:

Good location

Cons:

A lot of noise even at night. The staff wasn’t able to solve it. Unfortunately a bad experience. The internet wasn’t available for a few hours when I arrived. So don’t count on it

2026-06-02 • via Nuitee
G
Gabriela • solo_traveller • mx
10
2026-06-01 • via Nuitee