Mercure Hotel Freiburg am Münster

Hotels
•
Mercure
8.3 (4037 reviews)
Auf der Zinnen 1 , Freiburg im Breisgau , de
+49 761 38510

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
High parking fees
Cleanliness issues
Expensive prices

Categories

Cleanliness
7.63
The cleanliness was reported to be lacking, with dust and unclean items in some rooms.
Service
9.1
Several guests praised the friendly staff, especially the receptionists who provided helpful advice.
Location
9.14
The location was frequently mentioned as excellent, being close to the city center and transportation.
Room Quality
8.09
Rooms were generally nice, but some comments about comfort in bedding were noted.
Amenities
8.12
Amenities such as breakfast and parking received mixed reviews, with good offerings but noted high prices.
Value for Money
7.58
Many guests felt the price was high compared to what was offered, affecting perceived value.
Food and Beverage
8.13
Breakfast options were good but considered expensive by some guests.
Overall Experience
8.6
Overall experience was positive, with many guests expressing a desire to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:29

Property Description

Luxurious Accommodation
Experience the comfort of spacious rooms at Mercure Hotel, just steps away from Freiburg Minster. Enjoy modern amenities and a relaxing ambiance for a perfect stay.

Culinary Delights
Indulge in the flavors of the Baden region at "The Flave" restaurant. From local dishes to fine wines, savor a variety of culinary delights in a charming setting with a terrace.

Convenience and Relaxation
Stay connected with Wi-Fi, unwind in the library with a book, or utilize the self-service business center. Explore the nearby Augustinerplatz Square and Historisches Kaufhaus for a memorable experience.

Book now for an unforgettable stay at Mercure Freiburg am Münster.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MLH

Location

Guest Reviews

8.3
Based on 4037 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.6
D
Duncan • family_with_children • lu
7
2026-08-08 • via Nuitee
R
Ruslan • couple • uz
8
Cons:

В номере был большой паук, но персонал помог от него избавиться.

2026-08-08 • via Nuitee
B
braunauge22 • solo_traveller • de
10
2026-08-08 • via Nuitee
C
Courtney • couple • us
8
2026-08-07 • via Nuitee
I
Inmaculada • family_with_children • es
7
Un hotel que cumple con su función sin pretensiones
Pros:

La cercanía al casco antiguo y el aire acondicionado.

Cons:

Le faltaba limpieza. La moqueta acumulaba mucho polvo y yo que soy alérgica lo noté muchísimo.
Además al llegar a la habitación nos faltaban las almohadas, las pedimos en recepción, una de ellas estaba manchada, quitamos la funda para que en la limpieza de la habitación nos la cambiasen y no lo hicieron, nos tocó volver a la recepción a por una limpia

2026-08-07 • via Nuitee
M
Marcel • solo_traveller • de
7
Pros:

Das hotel gleich im zentrum ist

2026-08-07 • via Nuitee
P
Paolo • couple • it
8
Perfetto
Pros:

Posizione, bel bagno e bella camera, il ragazzo della reception

Cons:

Mancanza di Un piccolo frigo in camera e di una macchina del caffè

2026-08-06 • via Nuitee
V
veronica • family_with_children • es
10
Pros:

Mucho

2026-08-06 • via Nuitee
E
Erick • family_with_children • hu
8
Pros:

Good location, very close to the old town, grocery stores, pharmacies, etc.
The room had two doors, what was convenient to block the noise from the corridor.
The sofa bed was also very useful for my daughter to sleep.

Cons:

The air conditioning system isn’t powerful enough, so the room was quite warm, even at night.
My daughter wasn’t feeling well in the morning, so we decided to stay until noon in the room, but from 9am, there was a lady, very inconveniently, knocking on the door at every hour for cleaning.

2026-08-06 • via Nuitee
S
Silvia • family_with_children • it
8
2026-08-06 • via Nuitee
R
Rocío • solo_traveller • es
7
2026-08-06 • via Nuitee
L
Limor • extended_group • il
9
2026-08-06 • via Nuitee
C
Christoph Detampel • solo_traveller • de
9
Zufrieden
Pros:

Die Lage vom Hotel ist perfekt. Parken direkt unter dem Hotel. Personal war sehr freundlich und aufmerksam. Ich persönlich werde auf jeden Fall wieder kommen, alleine schon wegen der Lage und der Parkmöglichkeit.

Cons:

Ich kann mich persönlich mit dem Check-in ab 15 Uhr nicht anfreunden, aber das ist ja überall so. Aber alles andere war für mich zufriedenstellend. Keine negative Erfahrung gemacht.

2026-08-05 • via Nuitee
L
Lyudmyla • family_with_children • de
6
Nicht ausreichend
Pros:

Personal

Cons:

Zimmer

2026-08-05 • via Nuitee
L
Lisa • family_with_children • de
6
Aufgrund der mangelnden Sauberkeit werden wir dieses Hotel nicht mehr buchen. Das Frühstück war gut.
Pros:

Das Frühstück war sehr lecker und es gab eine große Auswahl. Das Personal war freundlich.
Die Lage des Hotels ist sehr gut,man ist schnell in der Stadt.

Cons:

Das Zimmer und die Flure waren sehr schmutzig. Der Teppichboden hat extrem unansehnliche Flecken. Diese müssten dringend ersetzt werden. Eine Reinigung wird nichts mehr nützen. Der Rest des Zimmers war auch nicht sehr sauber,die Löffel der Kaffeetassen waren benutzt und auch sonst war es sehr dreckig. Der Teppich hat den gesamten Eindruck sehr gestört.

2026-08-04 • via Nuitee
M
Markus • couple • de
8
Optimale Unterkunft für einen Zwischenstopp in Freiburg
Pros:

Die zentrale Lage war hervorragend, ebenso die Parkmöglichkeit unter dem Hotel

2026-08-04 • via Nuitee
O
Oskorpin • solo_traveller • de
7
2026-08-04 • via Nuitee
D
Dirk • family_with_children • ch
7
Pros:

Sehr zentral

Cons:

Unprofessionelles Personal (Rezeption und Putz Crew)

2026-08-03 • via Nuitee
A
Andrea • couple • de
10
2026-08-03 • via Nuitee
I
Isabelle • couple • fr
8
2026-08-03 • via Nuitee