Mercure Hotel Freiburg am Münster

Hotels
•
Mercure
8.2 (4080 reviews)
Auf der Zinnen 1 , Freiburg im Breisgau , DE
+49 761 38510

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Central location close to Altstadt and Münster
Friendly, helpful staff
On-site/underground parking directly at hotel
Very good/excellent breakfast
Comfortable beds and good room views
Cons:
Significant cleanliness problems reported (stained linen, dirty showers, malodorous carpets)
High parking fees / perceived poor value
Noise from outside and groups; windows sometimes insufficiently soundproof
Maintenance issues in rooms (broken/loose curtains, worn doors)
Intermittent/poor Wi‑Fi and occasional AC problems

Categories

Cleanliness
6
Several guests report serious hygiene issues: stained bedlinen, dirty/darked shower trays, strongly smelling/soiled carpet in rooms—cleanliness is a clear weak point.
Service
9.4
Staff is repeatedly described as friendly and helpful at reception; several guests praise the competent, polite service.
Location
9.9
Consistently praised: central position close to the Altstadt and Münster; easy access from the car park and ideal for sightseeing.
Room Quality
7.1
Beds and views often rated positively, rooms are generally comfortable, but there are maintenance issues (worn doors/frames, loose curtains), occasional small size complaints and noise/AC problems.
Amenities
7.8
Good on-site parking and very good breakfast; negatives include intermittent/poor Wi‑Fi, occasional lack of fridge, and AC not always functional.
Value for Money
6.8
Some guests feel the hotel is expensive, with high parking fees and poor value when hygiene or noise issues occur.
Food and Beverage
9.6
Breakfast is repeatedly described as excellent, varied and satisfying; a consistent highlight in reviews.
Overall Experience
9
Overall positive for many due to location, staff and breakfast; however, serious cleanliness incidents and occasional noise lower the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodation
Experience the comfort of spacious rooms at Mercure Hotel, just steps away from Freiburg Minster. Enjoy modern amenities and a relaxing ambiance for a perfect stay.

Culinary Delights
Indulge in the flavors of the Baden region at "The Flave" restaurant. From local dishes to fine wines, savor a variety of culinary delights in a charming setting with a terrace.

Convenience and Relaxation
Stay connected with Wi-Fi, unwind in the library with a book, or utilize the self-service business center. Explore the nearby Augustinerplatz Square and Historisches Kaufhaus for a memorable experience.

Book now for an unforgettable stay at Mercure Freiburg am Münster.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MLH

Location

Guest Reviews

8.2
Based on 4080 reviews
Cleanliness: 6
Service: 9.4
Location: 9.9
Room Quality: 7.1
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9.6
Overall Experience: 9
C
Claudia • couple • ch
8
sauber, tolle Lage, alles gut
Pros:

super Lage, sehr sauber, Einstellhallen-Parkplätze gleich bei den Aufzügen zum Hotel, alles sehr komfortabel. Das Personal war freundlich. Alles gut.

Cons:

Ich fand es schon etwas teuer, allerdings waren wir (unwossentlich) am Wochenende des Jahrmarkts dort und haben sehr kurzfristig gebucht.

2026-10-31 • via Nuitee
G
Greveler • family_with_children • de
8
2026-10-30 • via Nuitee
M
Melanie • family_with_children • de
6
Gute Lage und ausreichend komfortabel für eine anacht
Pros:

Das Hotel liegt in der Nähe des Münsters, die Altstadt ist gut zu erreichen.
Das Personal war sehr freundlich!

Cons:

Im Hotel und im Zimmer rieht es unangenehm. Das liegt eventuell an den Teppichböden. Die Lage ist recht laut bei offenem Fenster.
Die Vorhänge in unserem Zimmer waren nicht mehr richtig befestigt und hingen herunter und auch die Nachttischlampe ging nicht

2026-10-29 • via Nuitee
S
Seyyed Mansoor • family_with_children • ro
7
2026-10-28 • via Nuitee
F
francesco • couple • it
10
Pros:

Parcheggio molto comodo per raggiungere il centro a piedi. Colazione ottima. Ogni volta che visitiamo Friburgo soggiorniamo piacevolmente al MERCURE. Reception gentili .

2026-10-28 • via Nuitee
A
Anette • family_with_children • de
7
Pros:

Lage, Betten gut, Bad, kein Lärm, Zimmerausblick.

Cons:

WLan schlecht zu 80 Prozent nicht vorhanden, Abgenutztheit von quietschender Tür und angeschlagenem Türstock. Notausgang falschherum signalisiert und tatsächlich bei Feueralarm benötigt aber sofort nach Meldung richtiggestellt.

2026-10-27 • via Nuitee
N
Nora Ester • couple • ar
9
muy recomendable
Pros:

tuve una muy buena estadia lo recomendaria

2026-10-26 • via Nuitee
B
Bärbel • couple • de
8
2026-10-25 • via Nuitee
B
Belinda • family_with_children • ch
9
2026-10-25 • via Nuitee
E
Elena • couple • de
8
2026-10-22 • via Nuitee
R
Rolf-Ulrich • solo_traveller • de
6
Tolles Businesshotel in zentraler Lage, etwas in die Jahre gekommen.
Pros:

Die zentrale Lage und die Parkmöglichkeiten direkt unter dem Hotel

Cons:

Die Parkgebühren sind schon fast unverschämt hoch. Die Lautstärke der Umgebung wird durch die Fenster kaum zurückgehalten. Laute Jugendgruppen und dadurch ein stets hoher Lärmpegel machen die Nachtstunden leider sehr anstrengend. Die Duschwanne war sehr verdreckt. Das kenne ich so in anderen Hotels nicht. Da wäre eine Grundreinigung dringend angesagt.

2026-10-22 • via Nuitee
J
Jean-François • family_with_children • ch
9
2026-10-21 • via Nuitee
C
Christiane • solo_traveller • fr
9
Pros:

Zimmer, Frühstück sehr lecker

2026-10-21 • via Nuitee
J
Julia • family_with_children • ch
9
2026-10-20 • via Nuitee
R
Rutz • couple • ch
8
2026-10-20 • via Nuitee
P
Paul • couple • ch
9
hat Spass gemacht
Pros:

Es war reichhaltig, Es gab genügend Tische um den Sitzplatz auszuwählen

Cons:

Dass der Kaffee nicht serviert wird.

2026-10-19 • via Nuitee
G
Gideon • family_with_children • il
9
2026-10-18 • via Nuitee
C
Claudia • family_with_children • ch
5
Pros:

Nähe zur Altstadt war super

Cons:

Teppichboden im Zimmer hat so nach Fusskäse und alt gestunken, fast nicht zum aushalten

2026-10-18 • via Nuitee
C
Carole • couple • ca
7
Great except for a hot room
Pros:

Great location with parking next door. Friendly staff. Great breakfast.

Cons:

It was a warm fall and the AC was turned off despite advertising they have it. Sleeping was on the hot side.

2026-10-18 • via Nuitee
S
Sibylle • family_with_children • ch
9
Pros:

Freundlicher Empfang

Cons:

Dusche/ Bad

2026-10-17 • via Nuitee