Caesars New Orleans, A Caesars Destination

Hotels
•
Caesars Entertainment
7.6 (366 reviews)
228 Poydras Street , New Orleans , us

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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Nice Room
Cons:
Cleanliness Issues
Slow Service
Missing Amenities

Categories

Cleanliness
5.56
Comments indicated the hotel was not clean and amenities were lacking.
Service
8.03
Staff was friendly but response times were slow for addressing issues.
Location
9.07
Location was consistently mentioned as a positive aspect of the stay.
Room Quality
7.02
Some rooms were old and issues like a non-draining tub were reported.
Amenities
8.05
Basic amenities were missing, and guests were not informed about requesting them.
Value for Money
6.51
Guests felt they did not receive good value given the overall service and quality.
Food and Beverage
8.56
No specific complaints about food, standard quality expected.
Overall Experience
8.03
Decent stay overall, but numerous improvements could enhance the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:25

Property Description

Breathtaking Views and Modern Comforts
Experience stunning city skyline and Mississippi River views from our modern guest rooms equipped with flat-screen HD TVs, spacious bathrooms, and comfortable seating areas.

Diverse Dining Options
Indulge in a culinary journey at our 9 on-site restaurants, offering a late-night buffet to satisfy your cravings at any hour.

Entertainment Hub
Enjoy live entertainment, music, comedy, and special events at Harrah's New Orleans Theatre, or unwind at the Masquerade nightclub and Ultra Lounge with a variety of gaming options and a vibrant bar scene.

Book your stay now to enjoy the perfect blend of luxury, entertainment, and convenience at our hotel in downtown New Orleans!

Important information:

A bed tax of USD 2 per night per room is not included in the total.

Please note that a resort fee of USD 19.99 per day plus tax will be charged by the property.

Please note that guests need to provide a government-issued ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 366 reviews
Cleanliness: 5.56
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 6.51
Food and Beverage: 8.56
Overall Experience: 8.03
J
JAIME • couple • us
10
2026-05-26 • via Nuitee
D
DeShay • couple • us
8
2026-05-25 • via Nuitee
D
Dayna • couple • us
5
Brief.
Pros:

I didn’t like the facility. I booked a room thinking I was staying at Ceasars Hotel instead the room chosen was at Harrah’s hotel their partner location.

Cons:

It’s outdated and I wasn’t made aware that the room was at the Harrahs location across the street( neighboring partner). Just last weekend I stayed at Ceasars Hotel and I LOVED my corner 4th flr room. A total different experience than the room at Harrahs. Ewww

2026-05-21 • via Nuitee
R
Requeia • couple • us
10
2026-05-20 • via Nuitee
L
Lillian • couple • us
8
I LOVED THE AREA!!!! (CLEAN LOCATION)
Pros:

IT WAS VERY EASY TO ACCESS SHOPS, SPORTSBARS & RESTAURANTS, NOT TO MENTION THE CASINO! THE MUSIC WAS PHENOMINALLLLLLL!!!

Cons:

When I am visiting New Orleans, it's more to mostly about entertainment(parties, concerts...) When I do attend these events, I usually have drinks, cocktails, and I CAN NOT eat foods when I am, so I usually don't eat, until I get back to my room later. Because I only eat certain foods, I usually fix a storage bag or container with foods of my choice and bring with me. Unfortunately, there was no microwave available on the property to lease or absolutely NO WHERE near the property. I don't like eating out much because I eat certain foods. I have stayed at other properties where there were microwaves available and/or could lease one. THAT WAS THE DISRELISH OF MY STAY;(((

2026-05-20 • via Nuitee
D
Denys • couple • us
6
It’s a good hotel but housekeeping needs pay more attention
Pros:

Friendly personal. Nice decoration. I like that casino near hotel.

Cons:

The room was dirty. Bunch of hairs hanging from the bed. Carpet has a lot of stains, but even wasn’t vacuumed. The shower room has a lot of black mold on tiles. I didn’t get slippers

2026-05-20 • via Nuitee
J
Jaedon • couple • us
9
2026-05-20 • via Nuitee
M
Marion • family_with_children • us
10
Even though we had double beds instead of a King, the beds was very comfortable.
Pros:

I did not do Breakfast, but If I did, I would like chicken and waffle which I could not find anywhere there in New Orleans.

Cons:

Housekeeping was very bland, they wasn't friendly at all, not until the last day. One of them actually spoke to us. The other staff members were exceptionally friendly and courteous.

2026-05-18 • via Nuitee
T
Tommoris • extended_group • us
5
2026-05-17 • via Nuitee
S
Scott • solo_traveller • us
10
2026-05-16 • via Nuitee
D
DONNA • couple • us
9
Great
Pros:

Location and how beautiful the room

Cons:

Coffee machine didn’t work

2026-05-15 • via Nuitee
C
Chyongtyue • couple • us
9
A nice location
Pros:

The location

Cons:

It is hard to find the hotel because we were assigned to Harrah’s and there were several entrances of Caesars. It took us about half an hour to find the correct parking lot and the room.

2026-05-15 • via Nuitee
E
Erica • couple • us
10
Pros:

The property was gorgeous and so are the rooms and the staff is very friendly and helpful.

2026-05-14 • via Nuitee
J
Jose • couple • pa
7
Nice stay.
Pros:

Location was good.
The casino was excellent.
Nobu was spectacular. Good food
Emerils every time wanted to get in the kitchen was behind one or two hrs.

Cons:

The staff not all of them where nice. Some where not helpful at all.
First night at 3 am somebody was knocking at my door. And the the ring bell sound si. E was a hearing impaired room. The last night also the elevator was not working because somebody put the fire alarm. So we waited 1 hour until we could go in the elevator and get to our room.

2026-05-13 • via Nuitee
M
Michael • extended_group • us
7
2026-05-09 • via Nuitee
C
Crystal • couple • us
10
2026-05-09 • via Nuitee
Y
Yvonne Schweiz • solo_traveller • ch
9
Pros:

Das Personal war äusserst nett und hilfsbereit. Insbesondere Claudette ist nicht zu toppen. Unglaublich war so etwas von aufgestellt, motiviert und hilfsbereit. 😍😍😍

Cons:

-

2026-05-08 • via Nuitee
D
Dennis • couple • us
8
2026-05-06 • via Nuitee
A
Ashton • couple • us
10
2026-05-06 • via Nuitee
V
Vallery • solo_traveller • us
8
Comfortable
Pros:

Great location. Comfortable room

Cons:

Worst shower of all time

2026-05-05 • via Nuitee