Harrah's New Orleans, A Caesars Rewards Destination

Hotels
•
Caesars Entertainment
7.6 (389 reviews)
228 Poydras Street , New Orleans , us
+1 800-427-7247

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Nice Room
Cons:
Cleanliness Issues
Slow Service
Missing Amenities

Categories

Cleanliness
5.56
Comments indicated the hotel was not clean and amenities were lacking.
Service
8.03
Staff was friendly but response times were slow for addressing issues.
Location
9.07
Location was consistently mentioned as a positive aspect of the stay.
Room Quality
7.02
Some rooms were old and issues like a non-draining tub were reported.
Amenities
8.05
Basic amenities were missing, and guests were not informed about requesting them.
Value for Money
6.51
Guests felt they did not receive good value given the overall service and quality.
Food and Beverage
8.56
No specific complaints about food, standard quality expected.
Overall Experience
8.03
Decent stay overall, but numerous improvements could enhance the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:25

Property Description

Breathtaking Views and Modern Comforts
Experience stunning city skyline and Mississippi River views from our modern guest rooms equipped with flat-screen HD TVs, spacious bathrooms, and comfortable seating areas.

Diverse Dining Options
Indulge in a culinary journey at our 9 on-site restaurants, offering a late-night buffet to satisfy your cravings at any hour.

Entertainment Hub
Enjoy live entertainment, music, comedy, and special events at Harrah's New Orleans Theatre, or unwind at the Masquerade nightclub and Ultra Lounge with a variety of gaming options and a vibrant bar scene.

Book your stay now to enjoy the perfect blend of luxury, entertainment, and convenience at our hotel in downtown New Orleans!

Important information:

A bed tax of USD 2 per night per room is not included in the total.

Please note that a resort fee of USD 19.99 per day plus tax will be charged by the property.

Please note that guests need to provide a government-issued ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 389 reviews
Cleanliness: 5.56
Service: 8.03
Location: 9.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 6.51
Food and Beverage: 8.56
Overall Experience: 8.03
M
Michael • extended_group • us
8
2026-07-25 • via Nuitee
M
Michael • couple • us
10
2026-07-25 • via Nuitee
C
Cathy • couple • us
10
It was excellent
Pros:

The trip started out at check in with very nice valet, porters and staff. The room was extremely clean and fresh. All amenities were available. The bathroom was large and comfortable. I will be back.

2026-07-22 • via Nuitee
T
Theodore • couple • us
9
2026-07-21 • via Nuitee
O
Odaymis • solo_traveller • us
10
Expectacular
Pros:

Me gustó mucho el alojamiento está muy cerca de todo el personal agradable el restaurante expetacular el sabor de la comida increíble nos gustó mucho

2026-07-17 • via Nuitee
J
Jennessy • couple • us
1
terrible and I wouldn't recommend anybody staying here
Pros:

nothing that was on the website was in that hotel
this time never answered any of messages when it comes to dinner or lunch or breakfast or any of that. nobody offered to come clean the room after coming to the desk and asking them. why hasn't anyone responded back?

Cons:

absolutely everything

2026-07-15 • via Nuitee
K
Kim • couple • us
9
2026-07-14 • via Nuitee
C
cordarral • solo_traveller • us
10
Pros:

We liked everything!!

2026-07-12 • via Nuitee
C
camacho • solo_traveller • pr
8
2026-07-09 • via Nuitee
A
Adrienne • couple • us
8
Pros:

Great location! Great price!

Cons:

Parking was pricey.

2026-07-09 • via Nuitee
M
Merrell • solo_traveller • us
10
Pros:

Very nice. Clean and In French Quarter

2026-07-08 • via Nuitee
C
Christina • couple • us
7
Cons:

The hot water did not work

2026-07-08 • via Nuitee
H
Hill • solo_traveller • us
10
2026-07-08 • via Nuitee
L
LaToya • couple • us
7
2026-07-07 • via Nuitee
M
Melindy • solo_traveller • us
10
Beautiful Hotel and Stay!
Pros:

Location Location Location! Walking distance to the Superdome and Canal street.

Cons:

Everything was great!

2026-07-07 • via Nuitee
B
Brandon • couple • us
10
2026-07-07 • via Nuitee
M
Michael • couple • us
10
2026-07-07 • via Nuitee
A
Amber • solo_traveller • us
10
Great hotel!
Pros:

Very clean and spacious room!

Cons:

No complaints

2026-07-07 • via Nuitee
M
Monika • extended_group • us
10
2026-07-06 • via Nuitee
M
Melinda • solo_traveller • us
10
2026-07-03 • via Nuitee