Heritance Kandalama

Hotels
•
Aitken Spence Hotels
9 (2211 reviews)
P.O Box 11, Heritance Kandalama , Sigiriya , LK

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food & extensive buffet breakfast/dinner
Amazing pool
Outstanding spa and amenities
Beautiful, unique location and views
Striking architecture and immersion in nature
Friendly, exceptional staff
Private, spacious and comfortable rooms
Very clean
Cons:
Complicated/incorrect Booking.com reservation handling
Bar poorly positioned/understaffed (limited service at the bar)
Property can be difficult to find

Categories

Cleanliness
9
Multiple reviews explicitly note rooms and public areas as very clean; overall housekeeping appears reliable.
Service
8
Staff repeatedly described as wonderful and exceptional, but service-related issues were reported (complicated/incorrect Booking.com reservation handling and limited bar staffing), which lowers this score slightly.
Location
9
Many guests praise the beautiful, unique setting and amazing views; one review notes the property can be hard to find, a minor downside.
Room Quality
9.5
Rooms described as comfortable, spacious, very private with great views (balconies, wildlife sightings); overall high-quality accommodation.
Amenities
9
Excellent spa and pool repeatedly praised; strong amenity offering overall, though the bar setup/staffing was noted as suboptimal by at least one guest.
Value for Money
9
Not explicitly discussed in reviews; assigned target overall rating (standard quality for this hotel tier).
Food and Beverage
9.5
Food and buffet repeatedly described as excellent, fresh, and extensive (breakfast and dinner highly praised); a minor operational issue with bar placement/staffing was mentioned separately.
Overall Experience
9
Overall impression is very positive across reviews: unique, immersive setting, excellent amenities, food and staff — minor operational issues noted but do not dominate the guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:25

Property Description

Panoramic Views and Unique Design
Experience a tranquil retreat at Heritance Kandalama, where you can admire the stunning panoramic views of the Sigiriya Rocks from a unique architectural masterpiece.

Luxurious Amenities and Activities
Indulge in the 3 impressive pools, bird watching, tennis courts, a well-equipped gym, and the renowned Coco Spa. Embark on exotic excursions like mountain cycling and lake safaris to explore Sri Lanka's natural beauty.

Culinary Delights and Dining Experiences
Savor breakfast on the lake, themed international cuisine at Kanchana Restaurant, and unique dining in a nearby cave. Enjoy your meals with breathtaking views of the Sigiriya citadel and Kandalama Lake.

Book your stay at Heritance Kandalama for an unforgettable blend of luxury, nature, and culture.

Important information:

Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival:

1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Copy of the cardholder’s passport or driver’s license

Please note that the property may contact the cardholder for verification purposes.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

9
Based on 2211 reviews
Cleanliness: 9
Service: 8
Location: 9
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
F
Fumiya • couple • jp
9
Pros:

景色、静けさ、食事

Cons:

老朽化した施設

2026-09-19 • via Nuitee
S
Sokratis • solo_traveller • au
9
Pros:

Wonderfully designed hotel amongst the jungle where you can see elephants 🐘 monkeys and other wildlife whilst you relax in the pool or your room.

Cons:

Staff were quite slow, asked multiple times for coffee at breakfast

2026-09-18 • via Nuitee
C
Chris • couple • au
9
2026-09-17 • via Nuitee
保津 • extended_group • jp
10
死ぬまでに一度は行くべきホテル
Pros:

バワさんのコンセプトが素敵。こんなに自然にお邪魔させていただいている感じのホテルは初めて！また必ずいきたい

Cons:

とくにない

2026-09-16 • via Nuitee
H
Hayley • couple • nz
10
2026-09-16 • via Nuitee
S
Suki • family_with_children • gb
8
Made my birthday trip even more special
Pros:

The property was beautifully located and very picturesque

Cons:

The monkeys

2026-09-14 • via Nuitee
L
Lindsay • couple • gb
10
Absolutely fantastic - we enjoyed every minute we spent here
Pros:

We liked everything - the welcome, the room and the monkeys, the infinity pool that you could swim in and look over the lake, the wildlife around the hotel (birds, bats, lizards, squirrels), the attentive, friendly staff in the restaurant that seemed to cater for all tastes

Cons:

Just the price of wine at dinner, which turned out to be way more expensive than expected. I think tax was added, so the price you see on the menu isn’t what you pay

2026-09-14 • via Nuitee
T
Tom • couple • fr
10
2026-09-13 • via Nuitee
S
Shimizu • couple • jp
10
2026-09-12 • via Nuitee
R
Reis • family_with_children • pt
8
Um lugar de sonho
Pros:

Dependeu muito da lotacao do hotel. Com muitos clientes internacionais, os buffets eram otimos. Se fossem poucos clientes e apenas orientais, aí a coisa complica.
É um hotel de selva, os macacos estao nas nossas janelas, nos corredores, os elwfantes passeiam pela prpriedade, como bufalos, cavalos e todo tipo de aves e rwpteis.
É uma delicia.
Mas é dificil de manter um determinado standard.
A arquitetura do hotel é magnifica, o que se pode visitar nos arredores tambem.
Poderiam twr mais cuidado com o cliente

Cons:

Da forma como olham para o cliente como um mealheiro andantw

2026-09-11 • via Nuitee
R
ratukondla • couple • gb
9
Pros:

very good ambience and design,spacious rooms ,good views ,staff service excellent ,food can be better.

Cons:

Dinner average and needs improving especially the indian food .

2026-09-10 • via Nuitee
S
Simon • solo_traveller • gb
6
Let down by management - make sure to request a room far from the function room
Pros:

The location and views are incredible given the situation of the hotel. The staff on the ground were attentive and provided good service. The food and facilities also were excellent.

Cons:

The rooms felt a bit outdated and not quite at the 5 star level with small things missing and or broken.

But what really let us down was the poor hotel management. The room we were given was beneath the function room, which the hotel neglected to tell us. We found out when a 3 day event started and booming music disturbed our stay. For a 3 night stay we had to try 3 different rooms. We were given a temporary room at first and then had to be changed again, which was very disruptive. The hotel management did not seem to be appreciative of the level of noise and disruption - it was not acceptable for the hotel to have given this room out as a booking (they told us they typically give these rooms to people who stay from the function).

Worst of all, there was no effort to compensate us for these issues and discomfort, that ultimately ruined our stay here. I was very disappointed and uncomfortable in having to ask for monetary compensation as this was not offered - I had to haggle for 10k rupees of our drinks bill in the end. This is an expensive hotel and given our issues, just not worth the money we paid. Given the event, which was clearly the priority of management, we should have been notified in advance and offered a discount or change of rooms before our stay. They claimed that a ‘free upgrade’ on our final night should have been sufficient - no, we had to move room because the one they booked us was not usable, and a slightly larger room for our final night before leaving early anyway was not exactly commensurate with the inconvenience.

As noted in my positives - most of the service staff were excellent. My issue is primarily with the hotel management.

2026-09-09 • via Nuitee
A
Akemi • couple • jp
8
2026-09-07 • via Nuitee
T
Toshiko • family_with_children • jp
10
2026-09-06 • via Nuitee
M
masayuki • family_with_children • jp
6
2026-09-06 • via Nuitee
N
Nitin • solo_traveller • us
10
Awesome holiday at one of the finest property.
Pros:

Amazing Location and views of The lake and Sigiriya. impeccable service and the warmth of the staff.

Cons:

There wasn’t anything to dislike.

2026-09-06 • via Nuitee
K
KEIICHI • couple • jp
10
スリランカを体感出来るベストなホテルです！！
Pros:

ロケーション、伝統料理、高いホスピタリティ

Cons:

特になし

2026-09-05 • via Nuitee
M
MICHAEL • couple • au
10
Wonderful
Pros:

The staff were the best especially our hotel driver Baudara a local man who has worked at the hotel for 30 years and has an exceptional knowledge of the region its people and the amazing wild life.

2026-09-05 • via Nuitee
S
Simon • solo_traveller • gb
10
Pros:

A unique location which the hotel makes the most of through beautifully integrated architecture that melts into the rocky jungle outcrop it sits upon. There's nowhere like it. Service and food were also excellent.

Cons:

Dining room is a little dark.

2026-09-04 • via Nuitee
J
Jan • couple • be
9
2026-09-04 • via Nuitee