Heritance Kandalama

Hotels
•
Aitken Spence
8.8 (213 reviews)
Kandalama Lake front, Kandalama, 21100 , Kandalama , LK
+94 665 555 000

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Facilities

Full-service spa
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Sauna
Table tennis
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Amazing food
Cons:
Misleading room views
Weak WiFi in certain rooms

Categories

Cleanliness
8.7
Standard quality for this hotel tier.
Service
9.2
Staff was very friendly and helpful; provided excellent service and hospitality.
Location
9.2
Beautifully integrated with nature, offering stunning views.
Room Quality
8.7
Cozy and spacious rooms with a stunning view, though some rooms did not meet expectations.
Amenities
8.7
Spa treatment and kids' activities were highlights.
Value for Money
7.7
Paid for a Panoramic Room but received a lower-tier view; feel misled about room category.
Food and Beverage
9.2
Food was amazing and tasty with a great variety of snacks.
Overall Experience
9
Great experience overall despite some issues with the room view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:36

Property Description

Discover the enchanting Heritance Kandalama, a serene lakeside retreat perfect for relaxation and adventure alike.

** Spa Experience** Indulge in rejuvenation at our full-service spa, offering a range of massages, body treatments, and facials to pamper your senses.

Dining Delights Savor culinary delights at one of our four restaurants, including Kanchana, or enjoy the convenience of 24-hour room service and snacks from our cozy café.

Comfort & Connectivity Relax in one of our 152 air-conditioned rooms, featuring private balconies, LED televisions, and complimentary Wi-Fi to keep you connected.

Escape to tranquility and make cherished memories. Your perfect getaway awaits at Heritance Kandalama—book today!

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 213 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 7.7
Food and Beverage: 9.2
Overall Experience: 9
L
Lori • couple • au
10
Fabulous and Unique!!
Pros:

This place was an absolute treat and we’re so glad we stayed two nights. We absolutely love monkeys and adored seeing them on our balcony. The food was excellent and the staff were exceptional. We absolutely love the room and the privacy on the balcony.

Cons:

The bar situation doesn’t quite work. There is only one bar in the whole resort which no one seems to attend. It should be in that front section near the pool where the welcome drinks are. The feng shui with the bar is not good and it should be closer to the pool, not stuck in the back.

I know there’s a small pop up bar at the pool but it actually could be expanded into a little hut with some barstools. I don’t think they understand how much money they’re losing with Western tourists, as a few of us discussed this.

2026-07-25 • via Nuitee
S
Stephan • couple • au
10
A magnificant location - complimented by a wonderful hotel and fantastic facilities, dinning experiences and lovely staf
Pros:

We had a wonderful stay at the Heritance Kandalama, from the moment we arrived it felt very special. The hotel is magnificent, both from a location perspectives as well as an architectural one. We booked a Deluxe room for two, which had a beautiful view out over the reservoir and towards Sigiriya Rock. The room was spacious with a very comfortable bed, as well as a Jacuzzi bath.

We ate at the Hotel most days, with an indulgent breakfast buffet in the morning (included in our room charge) and an extensive dinner buffet in the evenings - the food and service on both buffets was excellent and the choice also extensive. In addition, one of our travelling companions had dietary restrictions (no glutton or dairy) and the chef and kitchen staff were extremely attentive to providing advice around the dishes as well as alternatives.

The facilities at the hotel were great, with 3 x pools to choose from and spacious lounging and viewing areas to relax in. We also did an elephant safari via the hesitance which was a wonderful experience. They organised everything from pickup, the actual safari and the drop off, we saw many elephants in the wild - a truely worthwhile experience.

Thank you to the Heritance and all its staff - we will be back.

Cons:

One note regarding our room, the shower is incorporated within the jacuzzi - if you are older or a little shaky on your feet, just be careful - getting in and out of the shower was a little challenging - there are handles to assist but it was still a little difficult.

2026-07-24 • via Nuitee
H
Helen • solo_traveller • nl
9
Een fantastische ervaring!
Pros:

Alles, het was echt prachtig. Wat een fantastische locatie! De ligging, de dieren, de zwembaden, het eten en het personeel. Top!

Cons:

De kamers waren in verhouding wat minder spectaculair dan de rest, maar wel schoon en comfortabel. Enige nadeel was dat je dat het eten bij het buffet enorm naar eten stinkt.

2026-07-23 • via Nuitee
H
Helen • solo_traveller • hk
10
bring a book and appreciate life away from technology and connect back to nature
Pros:

amazing

Cons:

nothing

2026-07-23 • via Nuitee
G
Gerald • solo_traveller • au
9
Pros:

Beautiful hotel, stunning views, friendly staff, great Sri Lankan buffet.

Cons:

I

2026-07-22 • via Nuitee
D
David • solo_traveller • au
10
Pros:

We had an exceptional stay at Heritance Kandalama. The hotel’s unique design and stunning setting make it a truly special place. The service was attentive throughout our stay, and the food was excellent.

A special thank you to Chef Shanmu, who went above and beyond to organise special meals to accommodate my wife’s restricted diet. His care and attention made a real difference and were greatly appreciated.

We highly recommend Heritance Kandalama and would happily stay again.

2026-07-20 • via Nuitee
A
Allyson • solo_traveller • au
10
Pros:

Great hotel and beautiful scenery! Very friendly staff.
The level 7 set menu restaurant was amazing! Best meal we had in Sri Lanka with gluten free options. It should definitely be promoted more. We noticed it was harder to find - more signs on level 5 and 6 would help!

Cons:

The mini fridge in our room was a little old and looked dirty. The infinity pool was beautiful but it was also very busy with limited pool chairs.

2026-07-20 • via Nuitee
Z
zenga • extended_group • jp
10
amazing
2026-07-18 • via Nuitee
L
Lisa • extended_group • au
9
2026-07-18 • via Nuitee
R
Rusiru • family_with_children • lk
9
2026-07-17 • via Nuitee
G
Gary • solo_traveller • hk
7
2026-07-13 • via Nuitee
K
krzysztof • solo_traveller • pl
9
Pros:

Hotel zatopiony w zieleni.
Piękny design aczkolwiek juz nie najnowszy.
Dość duży obiekt ale nie czuje się tego.
Smaczne jedzenie miła obsługa.
Wygodne i czyste baseny.

2026-07-12 • via Nuitee
S
shintaro • solo_traveller • jp
10
最高の体験
Pros:

あらゆる面で最高でした。
ホスピタリティ、従業員の態度、料理の充実。
そしてなんといってもバワの細部に至るこだわり。
今までの人生でもトップの充実度です。
こんな体験をありがとうございます。

また是非宿泊させていただきたいです。

Cons:

何一つないかな。

2026-07-11 • via Nuitee
T
tomomi • extended_group • jp
10
素晴らしいホテル！
Pros:

景色も良く、自然と一体になっている感じがとても素敵でした。ベランダに猿が遊びに来て見ていて楽しかったです。チェックインが遅くなってしまいゆっくり出来なかったのが心残りです。

Cons:

サプライズで友達のバースデーをお祝いしようと思っていたのですが、本人にバースデーケーキのことをスタッフが確認してしまい、サプライズにはなりませんでした。
さらにお部屋に用意してあるはすのケーキがなく、ケーキをお部屋で待つことになり残念でした。
チェックインの際は予約者に確認して欲しかったです。

2026-07-10 • via Nuitee
A
amy • family_with_children • nz
10
2026-07-10 • via Nuitee
H
Hidemi • couple • jp
9
Pros:

We had a wonderful stay at Heritance Kandalama.

The hotel is surrounded by beautiful nature, and staying in such a peaceful environment was a truly special experience. We were even lucky enough to see monkeys visiting near our room, which was a delightful and memorable moment.

The architecture is absolutely stunning. Knowing that it was thoughtfully designed by Geoffrey Bawa made our stay even more meaningful. Every space blends beautifully with the surrounding landscape.

The staff were always friendly, warm, and helpful, making us feel welcome throughout our stay.

This was one of the most memorable hotels we have ever stayed at, and we would highly recommend it to anyone visiting Sri Lanka.

2026-07-08 • via Nuitee
G
Gerard • couple • au
10
2026-07-06 • via Nuitee
M
mizuki_nama • solo_traveller • jp
10
2026-07-05 • via Nuitee
B
Belinda • family_with_children • au
9
2026-07-04 • via Nuitee
A
alice • extended_group • gb
10
Amazing stay, stress free and luxurious
Pros:

Big open spaces, the decor, the food, the pools

Cons:

Nothing

2026-07-04 • via Nuitee