Heritance Kandalama

Hotels
Aitken Spence Hotels
9 (2184 reviews)
P.O Box 11, Heritance Kandalama , Sigiriya , lk

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent food & extensive buffet breakfast/dinner
Amazing pool
Outstanding spa and amenities
Beautiful, unique location and views
Striking architecture and immersion in nature
Friendly, exceptional staff
Private, spacious and comfortable rooms
Very clean
Cons:
Complicated/incorrect Booking.com reservation handling
Bar poorly positioned/understaffed (limited service at the bar)
Property can be difficult to find

Categories

Cleanliness
9
Multiple reviews explicitly note rooms and public areas as very clean; overall housekeeping appears reliable.
Service
8
Staff repeatedly described as wonderful and exceptional, but service-related issues were reported (complicated/incorrect Booking.com reservation handling and limited bar staffing), which lowers this score slightly.
Location
9
Many guests praise the beautiful, unique setting and amazing views; one review notes the property can be hard to find, a minor downside.
Room Quality
9.5
Rooms described as comfortable, spacious, very private with great views (balconies, wildlife sightings); overall high-quality accommodation.
Amenities
9
Excellent spa and pool repeatedly praised; strong amenity offering overall, though the bar setup/staffing was noted as suboptimal by at least one guest.
Value for Money
9
Not explicitly discussed in reviews; assigned target overall rating (standard quality for this hotel tier).
Food and Beverage
9.5
Food and buffet repeatedly described as excellent, fresh, and extensive (breakfast and dinner highly praised); a minor operational issue with bar placement/staffing was mentioned separately.
Overall Experience
9
Overall impression is very positive across reviews: unique, immersive setting, excellent amenities, food and staff — minor operational issues noted but do not dominate the guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:25

Property Description

Panoramic Views and Unique Design
Experience a tranquil retreat at Heritance Kandalama, where you can admire the stunning panoramic views of the Sigiriya Rocks from a unique architectural masterpiece.

Luxurious Amenities and Activities
Indulge in the 3 impressive pools, bird watching, tennis courts, a well-equipped gym, and the renowned Coco Spa. Embark on exotic excursions like mountain cycling and lake safaris to explore Sri Lanka's natural beauty.

Culinary Delights and Dining Experiences
Savor breakfast on the lake, themed international cuisine at Kanchana Restaurant, and unique dining in a nearby cave. Enjoy your meals with breathtaking views of the Sigiriya citadel and Kandalama Lake.

Book your stay at Heritance Kandalama for an unforgettable blend of luxury, nature, and culture.

Important information:

Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival:

1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Copy of the cardholder’s passport or driver’s license

Please note that the property may contact the cardholder for verification purposes.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

9
Based on 2184 reviews
Cleanliness: 9
Service: 8
Location: 9
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
R
Rawand family_with_children ae
10
2026-08-08 via Nuitee
K
KOIZUMI couple fr
10
2026-08-08 via Nuitee
N
NATSUKO couple jp
10
2026-08-08 via Nuitee
S
Shubha couple au
10
2026-08-08 via Nuitee
S
Siventher family_with_children ch
9
Pros:

Das Essen und Frühstück waren ausgezeichnet. Sehr guter Service und eine riesige Auswahl. Die Qualität war frisch und ausgezeichnet zubereitet. Das Hotel ist an einer ausgergewöhnlichen wunderschönen Lage!

Cons:

Das Buchen über Booking ist etwas kompliziert, es gibt so viele möglichkeiten, auch welche die nicht nötig wären. Wir haben für 4 Personen gesucht und wurde schlussendlich nicht korrekt abgebucht.

2026-08-07 via Nuitee
I
Iuliia couple ua
10
2026-08-07 via Nuitee
S
Sam couple us
10
2026-08-07 via Nuitee
A
Ana family_with_children es
10
Pros:

. We loved everything about our stay. The accommodation was comfortable, beautiful, spacious, and completely independent from the rest of the property, which gave us a great sense of privacy. The pool was absolutely amazing—it was so inviting that you could spend the whole day there. Everything we needed was available, and the overall experience was excellent.
The experience amezing, the team wonderfully ♥️

2026-08-06 via Nuitee
D
Danah solo_traveller sa
10
You must visit at least once in your life!
Pros:

Everything especially the architecture! I randomly booked the hotel and it was the best happy surprise ever!! What an outstanding experience being immersed in nature in a very tasteful way. It was the ultimate resort experience for me with all excellent amenities especially the spa. Food was absolutely delicious.

2026-08-06 via Nuitee
A
Ana family_with_children es
10
2026-08-06 via Nuitee
T
Thiru family_with_children pt
10
2026-08-06 via Nuitee
吉川 family_with_children jp
10
Pros:

シチュエーションが唯一無二。
スタッフに誇りを感じる。

Cons:

特にない

2026-08-04 via Nuitee
B
Bethney couple nz
10
Very very enjoyable & highly recommend this amazing accommodation
Pros:

Amazing views from this beautiful location. Buffet breakfast & dinner were extensive with amazing options. Very clean & great view from our room.
Enjoyed a Flat White coffee

Cons:

Everything was wonderful

2026-08-04 via Nuitee
D
David solo_traveller il
10
Pros:

בריכה, אדריכלות, יחס מדהים וטבע פראי ומדהים

Cons:

קשה למצוא

2026-08-03 via Nuitee
P
Patrícia couple pt
8
Pros:

Localização

2026-08-03 via Nuitee
V
Vincent family_with_children fr
7
2026-08-03 via Nuitee
C
camille solo_traveller fr
10
Pros:

On a tout aimé l hotel est très beau . Le spa est très sympa aussi . Le resto buffet est immense on a apprécié découvrir les plats ,toute la famille a pu se régaler. C est un hôtel a découvrir sans hésiter

2026-08-02 via Nuitee
Y
Yuko solo_traveller jp
8
2026-08-02 via Nuitee
L
Lori couple au
10
Fabulous and Unique!!
Pros:

This place was an absolute treat and we’re so glad we stayed two nights. We absolutely love monkeys and adored seeing them on our balcony. The food was excellent and the staff were exceptional. We absolutely love the room and the privacy on the balcony.

Cons:

The bar situation doesn’t quite work. There is only one bar in the whole resort which no one seems to attend. It should be in that front section near the pool where the welcome drinks are. The feng shui with the bar is not good and it should be closer to the pool, not stuck in the back.

I know there’s a small pop up bar at the pool but it actually could be expanded into a little hut with some barstools. I don’t think they understand how much money they’re losing with Western tourists, as a few of us discussed this.

2026-07-25 via Nuitee
S
Stephan couple au
10
A magnificant location - complimented by a wonderful hotel and fantastic facilities, dinning experiences and lovely staf
Pros:

We had a wonderful stay at the Heritance Kandalama, from the moment we arrived it felt very special. The hotel is magnificent, both from a location perspectives as well as an architectural one. We booked a Deluxe room for two, which had a beautiful view out over the reservoir and towards Sigiriya Rock. The room was spacious with a very comfortable bed, as well as a Jacuzzi bath.

We ate at the Hotel most days, with an indulgent breakfast buffet in the morning (included in our room charge) and an extensive dinner buffet in the evenings - the food and service on both buffets was excellent and the choice also extensive. In addition, one of our travelling companions had dietary restrictions (no glutton or dairy) and the chef and kitchen staff were extremely attentive to providing advice around the dishes as well as alternatives.

The facilities at the hotel were great, with 3 x pools to choose from and spacious lounging and viewing areas to relax in. We also did an elephant safari via the hesitance which was a wonderful experience. They organised everything from pickup, the actual safari and the drop off, we saw many elephants in the wild - a truely worthwhile experience.

Thank you to the Heritance and all its staff - we will be back.

Cons:

One note regarding our room, the shower is incorporated within the jacuzzi - if you are older or a little shaky on your feet, just be careful - getting in and out of the shower was a little challenging - there are handles to assist but it was still a little difficult.

2026-07-24 via Nuitee