Heritance Tea Factory

Hotels
•
Aitken Spence Hotels
8.9 (623 reviews)
The Tea Factory Kandapola, Nuwara Eliya Sri Lanka. , Nuwara Eliya , lk
+94 522 229 600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Polite and attentive staff
Historical charm and nostalgia
Excellent food quality
Cons:
Cold rooms
High dining prices
Limited activities outside the hotel

Categories

Cleanliness
8.36
Guests noted the rooms were clean but one review mentioned cold rooms and inadequate heating.
Service
9.33
Staff were described as very polite, attentive, and friendly.
Location
8.87
The hotel is situated in a picturesque area, but some reviews mentioned it being a bit far from the main road.
Room Quality
8.82
Rooms were noted for their old charm and comfort, although some quirks were mentioned.
Amenities
8.85
Standard amenities were provided, with additional specific mentions of the spa.
Value for Money
8.31
Some reviews indicated high prices, especially for fine dining experiences.
Food and Beverage
9.36
Food quality and the dining experience were highly praised, particularly the unique offerings.
Overall Experience
9.33
Overall guest experiences were very positive, highlighting nostalgia and charm.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 06:11

Property Description

Colonial-Style Luxury Stay Amidst Tea Plantations and Misty Mountains

At Heritance Tea Factory, immerse yourself in a colonial-style stay surrounded by lush tea plantations and captivating misty mountains. Indulge in discounted transfer facilities to witness the grandeur of the Kandy perahara just 2.5 hours away.

Luxurious Amenities and Activities

Unwind with a pampering spa treatment or embark on a tea-picking tour. Retreat to cozy guestrooms equipped with a mini bar, cable TV, and complimentary organic tea leaves. Rejuvenate in the en suite bathroom featuring a bathtub and a refreshing rain shower.

Exquisite Dining and Recreation

Experience colonial elegance with mini golf and billiards, or stay active in the fitness room. Delight your palate at the Kenmare restaurant offering a fusion of Eastern and Western cuisines. Don't miss the unique dining experience on wheels inside a charming train carriage, serving delectable Western and European meals.

Book now for an unforgettable colonial retreat at Heritance Tea Factory!

Important information:

Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes)

Authorization letter with cardholder's signature
Copy of the cardholder's card (front and back of card with cardholder's signature)
Copy of the cardholder’s passport or driver’s license

Please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Guest Reviews

8.9
Based on 623 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.33
J
Julia • family_with_children • de
10
Der Aufenthalt hier ist ein besonderes Erlebnis
Pros:

Wunderschön gelegen und sehr aufwändig und liebevoll restauriert. Man spürt den alten Charm und wird entsprechend hervorragend umsorgt. Auch die Teaplucking Experience hat uns überraschend gut gefallen. Mit einer Übernachtung kommt man gut hin.

Cons:

Der Weg zum Hotel ist etwas mühsam aber die Reise lohnt sich, der Aufenthalt ist ein schönes Erlebnis. Das Abendessen würde ich nicht mehr über Booking buchen, vor Ort ein besserer Preis

2026-08-22 • via Nuitee
F
Friedrich • couple • de
10
Magical place with great hospitality
Pros:

This is a very special place! Stunning architecture, excellent food and wine and lovely people. Thank you Jayanthi for the fantastic „tea tour“ and Muttusamy for your kind hospitality.

Cons:

None

2026-08-22 • via Nuitee
S
Sudip • family_with_children • ae
7
2026-08-21 • via Nuitee
H
Hidemi • couple • jp
9
2026-08-16 • via Nuitee
K
KKK • couple • jp
9
良い経験、良い想い出
Pros:

ロケーション、眺望、ホテル設備、部屋など総合的にとてもよかったです。バスタブ付きの角部屋にしましたが、茶畑を一望することもでき、夕日や朝日も見ることができ、とても良い思い出を作ることができました。

Cons:

ホテルで紅茶を使ったディナーをいただきましたが、値段と味が合いませんでした。もう少し紅茶を全面に押し出したメニュー、味にした方が良いです。受付の従業員の方の対応がやや不愛想であり機械的で、対応に時間がかかります。また、ハイティー、茶積み、早朝茶畑ウォーキングなど、値段が高いです。OHP場にも値段の詳細を記載しておいてください。

2026-08-15 • via Nuitee
R
Rahul • extended_group • ae
8
2026-08-15 • via Nuitee
N
NATSUKO • extended_group • jp
10
2026-08-12 • via Nuitee
D
Dan • couple • nz
8
Beautiful
Pros:

The building itself, being an old tea factory, was beutifully renovated. The staff welcome with tea was lovely. The grounds and gardens were lovely and the views of the tea plantation were stunning. Breakfast was good and dinner at the restaurant was lovely - but it would have been nice to know about the dress code in advance.

Cons:

The property is very isolated, up a windy steep road. It definitley allows for a beautiful spot with great views but means that you can't just pop into a nearby village for dinner.

2026-08-10 • via Nuitee
Y
Yuko • extended_group • jp
10
2026-08-08 • via Nuitee
M
Manjula • solo_traveller • lk
9
Unique and relaxing experience amidst the clouds
Pros:

Spacious and comfortable room. Well kept garden. Tea Factory experience. Scenic location. Excellent and attentive service. Delicious food.

Cons:

Food is priced too high. The use of recreational facilities such as the pool table results in extra costs. Driver's meals require significant improvement.

2026-08-05 • via Nuitee
M
moritaka • solo_traveller • jp
10
2026-08-05 • via Nuitee
C
christophe • couple • jp
9
2026-08-03 • via Nuitee
K
Khalid • solo_traveller • ae
10
2026-07-24 • via Nuitee
A
ABDULLA • couple • ae
8
المكان جميل للاسترخاء والابتعاد عن صخب المدينة
Pros:

المكان جميل في الطبيعة وحوالي مزارع الشاي.
والغرف نظيفه جداً.
مناسب جداً للراحة وبعيد عن ضجيج المدن بين يومين وثلات ايام.

Cons:

الاكل غير متنوع.
وصلت اول يوم كان العشاء سيئ للغايه وبعدها تحسن.
البعد عن المدينة حوالي 40 دقيقة
حجزنا ثلاث ليالي السعر مرتفع ولا يستحق هذا السعر ابدا .
اول يوم وصلنا والعشاء سيئ وكمية قليله وطلبنا من حسابنا من الفندق لحم وكان غالي غالي جدا والطعم سيئ

2026-07-23 • via Nuitee
T
Terence • family_with_children • gb
9
2026-07-22 • via Nuitee
A
ahmed • family_with_children • om
10
Excellent hotel with clean rooms and great service.
Pros:

We had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained, and the overall service exceeded our expectations.

A special thank you to Satheesh and his team for their outstanding hospitality and excellent support throughout our stay. They were always friendly, professional, and willing to help, making our experience truly enjoyable. We highly recommend this hotel and would be happy to stay here again.

If you need it shorter for Google Reviews, I can make it 2–3 sentences.

Cons:

Nothing

2026-07-22 • via Nuitee
A
Abbas • solo_traveller • ae
7
Great location, great staff, but needs work
Pros:

This was a one of a kind hotel in one of the most beautiful locations, with excellent views. It's like stepping into history. The food was excellent and staff are some of the friendliest and most helpful I've seen. Definitely do the tea plucking experience and go for a guided nature walk with Mutu. He has been working there for decades, knows the entire village, the hiking routes and every single piece of vegetation there is. Absolute must.

Cons:

The only problem was that the rooms have very very bad sound proofing, so if you're a light sleeper then it's not for you. You can hear every step your upstairs neighbor takes. Service was also exceptionally slow, especially at the restaurant, and even when it was empty. Once j got dinner served an hour late, at 10pm, and another time I just walked out after waiting.

2026-07-21 • via Nuitee
T
Tania • solo_traveller • au
10
Beautiful place to stay
Pros:

Lovely hotel and staff were wonderful. Very nice to visit a tea factory and got shown how tea is made.

Cons:

Nothing

2026-07-16 • via Nuitee
M
Mina • couple • jp
8
Unique setting!
Pros:

新しくはないけれど、きちんと手入れがされておりとても綺麗だった。
周りには何もないけれど、逆に静かに，この空間を楽しめるホテルだった。

Cons:

5つ星ホテルなのに、食事をするたびに、Googleのレビューをお願いされるのには正直うんざりした。

2026-07-16 • via Nuitee
F
Freda • solo_traveller • au
8
2026-07-07 • via Nuitee