azuLine Hotel Bergantin

This hotel was great for a few days break. Only around 30 minutes transfer from the airport which cost around €35.
When we got there, the reception staff were fantastic! We got into our room at around 10:30 even though check in wasn't until 3. And they helped with every request I had.
The food was really nice. There were theme nights and quite a bit of variation at the other times. The freshly cooked omlettes were really nice.
We didn't spend any time at the main pool, although it looked fairly nice. The adult only pool was fine for us, and there were always sunbeds available.
The room was clean and a good size. The shower was nice and the air con was plenty cold enough.

It's in a good location, on the edge of San Antonio. It took around 15 minutes walk to get into the main part of town.

Overall a good holiday.

Pone piaciuto tutto

This is a good family hotel
All inclusive has a good range.
Good choice of ice creams all day at the pool bar included.
Bar staff are very friendly and smiley
Only complaint is I asked for an extra pillow and it never arrived!
I think new mattresses should be ordered too
Top 3 star hotel

Love this hotel, staff are excellent and very hard working, the hotel is so clean , just a great relaxing place to be ,we have been at this hotel 8 time In 10yrs it's in a great location for beach, shops, restaurants and great bars, see u next yr

We had a brilliant time staying here. Rooms were basic but clean and had all we needed. Beds comfy and AC a welcome relief in 30+°c. Staff very helpful and friendly. Fun activities throughout the day and reception have a few games you can borrow. Large selection on the buffet, with different themes in the evening and all delicious. Tried a lot of new food we've never had before.
Definitely recommend staying here.

The worst family all Inc holiday we have experienced. I have never bothered to review before but had I read more like what I’m about to write then I wouldn’t have booked. On arrival we were told we couldn’t check in till 3pm despite arriving at 11am. Fair enough but when we checked in our bathroom was grotty with black mould and stains all over the bath. Nothing could be done to rectify this of course but not at all up to standards. Then we were immediately greeted with strong smells of marajuana from a room’s balcony and online sight another guest doing cocaine on his balcony and this is a “Family hotel”. The food selection was poor and that can be overlooked at times but due to lack of staff on grills there was always long queues for anything cooked fresh including pancakes or one at a time omelettes. The main grill on our last night was just burgers which was no different to the snack bar. That was the main event of the food that night! The wine and beer was set up so staff had to serve it you from a bar but there was rarely anyone manning that which meant you had to serve your own reaching for the backwards taps. The snack bar was also a shambles. One poor guy working alone from 10-6 and despite having to order at the bar and get a ticket, he would get totally confused and end up asking what you wanted after waiting ages anyway. The entertainment was dire or badly managed. Despite an outdoor stage with lights the singer/guitarist was set up to play in the back corner of the canteen styled snack bar and poor bar with two people watching in the heat whilst everyone else was sat outside by the large stage which was used only by one animation staff member to sit on the edge of to build ballon animals for the kids. Another night the stage was used to play a kids film on a projector whilst the singer had a makeshift stage in the corner of the hotel lobby at a crazy loud volume. Animation staff Adilet was a star who for 2-3 days worked alone. He did face painting followed by mini disco followed by ballon modelling all on his own. The arcade machines were mostly broken, the popcorn machine broken. When I asked why the table hockey was not working either the bar staff said “it’s probably turned off cause it doesn’t work. Like most things” The whole thing felt like out of season. Umbrellas and sun loungers were broken and not repaired or replaced (it was difficult enough to get a bed as it was). The “gym” was awful with a single broken pulley machine that cables slipped at any weight and torn material etc. On arrival we found a balcony full of pants, shorts and food packets. This was removed after showing reception the photos. Many things broken, lack of staff, lack of attention. Just did not feel like an all inclusive in the height of summer. More like 2 star out of season. A waste of 3.5k pounds for a week of poor standards.

We LOVE this hotel! We’ve been many times! The entertainment is great for my girls! Lara is the best and the kids love her. The rooms are clean and there is lots of choice of food. The location is perfect as you’re not far from busy San Antonio but it’s peaceful to come back to. Will be returning.

Great location, great choice of food , always managed to get a sunbed , kids enjoyed the pool and all the activities, ignore all the bad reviews because it’s a nice family hotel

Great hotel, we travelled with 2 adults and an 11 year old. The hotel was very clean, excellent staff, food was good something for everyone. We enjoyed the entertainment.
Great location. Would definitely book again. We booked through Jet 2 and had no problems at all.

On arrival around 2 pm the room wasn’t ready sent in to restaurant restaurant was clean and busy , room was quite small with paper thin walls we could hear next doors conversations amongst other things pool area was lovely but had usual early morning sun lounger grabbers not enough umbrellas beds left un sat on for most of day , someone 💩 in the pool it was taped off by hotel staff and 1 hour later people were allowed back in ( we didn’t ) I don’t believe you can clean a pool of poop with chemicals in an hour ( large pool ) tokens and plastic beakers were how we obtained drinks no token no drink I fully understand in the pool area .. but this as inside the bar at night as well .. restaurant we had paper cups .. coffee was also served evening inside in paper cup dribbling all over the place , I asked for a coffee in a cup with saucer to be told no ..so didn’t bother again , pool bar food was ok ish very busy , understandable as restaurant did not have a children’s section breakfast the usual bacon swimming in its own fat sausages pink in the middle cereal fruit cake yogurt etc .. lunch time meals were poor only so much pasta you can eat , same for evening meals not what I’d class as 3* rooms towels replaced daily floor swept bins emptied stairs to room ( first floor ) were filthy and went cleaned the whole week we were there , local beach literally across the road was un habitable filthy and looked and smelled like sewerage washing in , beach 20 mins away was much better .. went with son and grandson age 7 would I recommend no would I go again no over £3k for a week 2 adults with child free .. terrible what a dump ..

Parking gratuit

Stayed here for a week, family of 2 adults and 1 child 15 years of age.
Room - I emailed the hotel to ask what the bed situation was for a the double/twin room I booked and was told for a family of 3 it would be 2 double beds. What we got was 2 single beds and single sofa style bed, not a huge issue, our son was happy enough, but would have preferred the 2 doubles I was expecting. Room was basic and bathroom a bit dated but clean and comfy with beds made and clean towels every day. The paint was peeling a little on the bathroom ceiling which wasn't a real issue for us and we didn't feel the need to report it but maintenance did come later in the week to repaint it anyway. Would have liked fridge, they need to be hired and there were none available. Air con was good though tended to have a mind of it's own, on constantly all day but went on/off randomly through the night.
Food/drinks - Not as much choice for food in the main restaurant as we've found in other AI hotels in Spain, however, we always found something and what we had was tasty. Not a lot for fussy kids in the main restaurant but always a form of pasta, sauce and chips. Snack bar had a good selection, chips, nuggets, hot dogs, burgers, pizza, toasties but it is made to order and can sometimes be very slow. Drinks are on a token basis which I like, helps keep the place tidy
Pool - We only used the main pool which is a good size and I liked that it is gradual so you have the shallow end to just sit or paddle gradually getting deeper, also like that floats and balls are allowed unlike some previous hotels we've stayed at where the fun police are blowing their whistle every 5 mins. No real sunbed wars, though the few days we stayed poolside I did go down around 7.30 - 8am to get a decent spot. We don't tend to get involved in the entertainment but plenty going on including water polo, tsunami, football, yoga, darts etc. Always appeared clean and tidy.
Evening entertainment - Can't comment on this as we would usually go out in the evening.
Location - Excellent. Only a few minutes walk to the nearest beach which has a lovely little bar/restaurant (Es Pueto). Good family bar also a few steps from the hotel is Urban Lounge, good for watching sports. Plenty of shops nearby and there is a mini golf just across the road which seemed popular on an evening. You can stroll round to San Antonio in about 20 minutes and Cafe Mambo etc is about 40 minutes walk (there is a water taxi 2 minutes from the hotel which you can get across to San Antonio if you prefer).
Staff - Everyone we came across seemed friendly and polite, maybe need an extra person on the snack though at busy times to speed it up.
Overall - Despite the few small niggles we have enjoyed our stay here and we would return.

First impressions were fine, but the overwhelming feeling throughout the stay was that the hotel is tired and badly in need of an update. The room was extremely basic, with nowhere to put your clothes — no drawers at all and just a single wardrobe, meaning you’ll be in and out of your suitcase for the entire holiday. No facilities to make a drink and no fridge either, although the bedding was clean most days.

The kids’ pool area allows people to reserve sunbeds with towels, and I even saw someone doing this at 4am. The umbrellas are terrible, even when they work. There are around 100 sunbeds and only about 10 umbrellas, which simply isn’t acceptable. The adult pool is quieter but has just 47 sunbeds and four umbrellas, one of which was broken.

The food was very good, but the restaurant is extremely small — I’d strongly suggest getting there for 8am for the first sitting. The kids’ pool is only accessible from the main entrance, down the side of the hotel and through a tunnel, which feels odd and inconvenient. The snack bar was very good, although painfully slow at times.

The surrounding area has a handful of bars and shops, with the Urban Bar being the best of the bunch.

Overall, I wouldn’t stay here again. It’s an extremely old hotel (built in 1969) with only one upgrade in 2011, which is now a very long time ago. The price you pay doesn’t reflect the lack of facilities or the dated feel of the place.