Cyan Cancun Resort & Spa

Hotels
7.1 (3642 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , mx

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3642 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
J
Jeynnar • couple • au
10
2026-06-18 • via Nuitee
P
Paez • couple • co
4
Precio/beneficio no es tan bueno, deben renovarse
Pros:

Tiene una buena ubicación, e instalaciones húmedas decentes

Cons:

Es antiguo el hotel, mantiene un olor extraño y de alcantarilla, no es muy cómoda las habitaciones

2026-06-17 • via Nuitee
A
Amanda • couple • br
10
Ótima experiência.
Pros:

Tudo! Fomos muito bem atendidos, o local estava limpo e organizado, a vista é maravilhosa, e tem um supermercado 24hrs em frente.

Cons:

.

2026-06-15 • via Nuitee
A
Amanda • extended_group • ca
3
Beautiful ocean and turtles, and the staff was friendly, but the black mold in the rooms was
Pros:

The highlights of our stay were the pool with the stunning ocean views, and the chance to see turtles during their nesting season. The waitresses were also exceptionally friendly and welcoming,

Cons:

The rooms had visible black mold and an unpleasant smell. The shower only had cold water, and the sink was clogged. The shampoo and conditioner provided were of very poor quality. The facilities are quite outdated, at night very loud, and the floor becomes wet easily. The internet connection is also very slow.

2026-06-15 • via Nuitee
E
Edwin • couple • co
2
Falta de aseo 😡
Pros:

La piscina y playa

Cons:

La habitación, tenía olor espantoso, el baño súper desagradable olía feo y mantenia taqueado

2026-06-12 • via Nuitee
S
Sapit • solo_traveller • il
4
2026-06-12 • via Nuitee
I
Iris • couple • nl
7
2026-06-12 • via Nuitee
O
orejarena • solo_traveller • co
10
Pros:

Ubicación

Cons:

Piso de la habitación estuvo humedo

2026-06-10 • via Nuitee
H
Henry Jamil Machado Muni • solo_traveller • it
9
2026-06-10 • via Nuitee
A
Amandine • family_with_children • fr
5
Bof il y a beaucoup mieux
Pros:

Nous avons aimez la piscine et la proximité à la plage.

Cons:

L’état de l’établissement est très vieillot nous avions même une fuite d’eau dans la chambre. Le sol était glissant et le plafond moisi

2026-06-09 • via Nuitee
M
Medina • couple • mx
10
Pros:

La ubicación estuvo excelente y area de playa y alberca preciosa

2026-06-09 • via Nuitee
H
Herrera • solo_traveller • ca
10
2026-06-07 • via Nuitee
J
Justine • couple • be
10
2026-06-06 • via Nuitee
M
María Teresa • solo_traveller • mx
9
Pros:

El clima

Cons:

La comida

2026-06-06 • via Nuitee
D
Daniela • solo_traveller • mx
10
Lindo espacio para estar tranquilo a la orilla del increíble mar del caribe.
Pros:

La atención del personal

Cons:

La falta de mantenimiento a sus instalaciones.

2026-06-05 • via Nuitee
I
Itza Marlissa De León • couple • pa
7
Pros:

Es un buen hotel para los que viajamos y tenemos tours prácticamente todos los días y no utilizaremos mucho las instalaciones del hotel

Cons:

El desayuno es rico pero no hay variedad, las instalaciones son lindas pero les falta mantenimiento se ven deterioradas y no hay servicio o un lugar para secar ropa a menor que te toque una habitación con balcón.

2026-06-04 • via Nuitee
L
Lozano Riascos • solo_traveller • mx
8
Pros:

Tiene todo para descansar, ver el mar, nadar y tomar unos coteles. El personal de la cocina súper amables.

2026-06-04 • via Nuitee
C
Casas Rey • couple • mx
10
Unos días para relajarme y disfrutar del mar.
Pros:

Atención, servicio y ubicación.

Cons:

Costos de la comida, pero creo que es la zona no el hotel.

2026-06-03 • via Nuitee
Y
YANINY LIZBETH • solo_traveller • co
7
2026-06-02 • via Nuitee
B
Barr • solo_traveller • mx
10
Pros:

The oceanview was magnificent!!!

2026-05-31 • via Nuitee