Cyan Cancun Resort & Spa

Hotels
7.1 (3729 reviews)
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun , Cancún , MX
+52 998 688 9381

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Good food quality
Cons:
Cleanliness issues
Poor maintenance

Categories

Cleanliness
6.35
Many reviews mention cleanliness issues, including dirty rooms and bathrooms with maintenance problems.
Service
7.35
Some reviews praised the receptionists, but others noted unkind staff.
Location
7.85
The hotel is well-located, close to the beach and airport, with positive comments regarding its convenience.
Room Quality
6.85
Rooms were generally clean and spacious but had significant issues with maintenance, such as cold showers and drafty windows.
Amenities
6.35
Several concerns about broken or poorly maintained facilities, including pool and beach chairs.
Value for Money
7.35
Some reviews feel that the pricing was reasonable given the location, but there were concerns about the quality received.
Food and Beverage
7.85
Reviews highlighted good food quality, particularly in meals like Fettuccini and hamburgers.
Overall Experience
6.85
Mixed reviews overall, with some strong positives but significant negatives impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:35

Property Description

Luxurious Beachfront Property
Located just a minute's walk from the beach, Cyan Cancun Resort & Spa is a tropical paradise offering an array of amenities for a perfect getaway.

Exquisite Outdoor Facilities
Enjoy the outdoor swimming pool, private beach area, and a relaxing hot tub for ultimate rejuvenation during your stay.

Convenient and Comfortable Accommodations
The air-conditioned rooms are well-equipped with modern essentials, ensuring a comfortable stay with a touch of luxury.

Experience the beauty of Cancún with Cyan Cancun Resort & Spa. Book now for an unforgettable vacation by the beach.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.1
Based on 3729 reviews
Cleanliness: 6.35
Service: 7.35
Location: 7.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 6.85
C
Camila • solo_traveller • ca
9
2026-11-06 • via Nuitee
A
Andrés • extended_group • es
10
disfrutas de las vistas y quedate con ello
Pros:

El personal del servicio de la noche muy atento y serviciales tanto el de recepcion como el botones, si no mal recuerdo manuel o emanuel, muy bien ellos, dieron un servicio acorda, la unidad tuvo unos detalles como el wifi que no llegaba bien en la habitacion superior pero ellos muy serviciales, siempre dispuestos a solucionarlo, no se pudo pero bueno, el precio del hotel muy bien, y las vistas increibles. por ese precio volveria de seguro mas de una vez.

2026-11-04 • via Nuitee
D
Deepak • solo_traveller • gb
8
2026-11-02 • via Nuitee
C
Cristoff • couple • hn
8
2026-11-02 • via Nuitee
P
philippe • couple • fr
3
Heureusement qu il y a la piscine !
Pros:

La piscine à débordement en bordure de plage

Cons:

Logement dégradé, lampes rouillees, porte de salle de bain gondolee avec un jour de 1cm sur le côté , qui permet une bonne vision de la personne qui se douche! Très bruyant ( le bruit de la rue était aussi fort fenêtre fermée qu ouverte, ainsi que le couloir ). Personnel qui ne regorge pas dans amabilité ( si ce n'est la femme de ménage très agreable)

2026-11-01 • via Nuitee
G
Giovanny • solo_traveller • mx
10
Sincero
Pros:

La atención, la limpieza y la comodidad 10/10
Sin duda un lugar al gual regresaría.

Cons:

Tal vez un poco los horarios de la piscina, me hubieran gustado horarios más tarde, como a las 12am

2026-10-30 • via Nuitee
M
MARIA • couple • co
8
Pros:

Tuve una pequeña emergencia de salud por rampon en un dedo en la playa y la atención de la persona encargada fue excelente. El personal del restaurante muy amable. La parte de las piscinas es muy bonito, confortable y la tensión en el bar excelente

Cons:

Lo único, las paredes del ascensor .

2026-10-28 • via Nuitee
L
Luisa • couple • co
5
Estuvo muy bien con relacion precio-calidad
Pros:

Todo fue tal cual se mostraba en las publicidades, sin embargo, las toallas que entregaban para la piscina olían muy feo.

Cons:

La limpieza de las toallas para la piscina

2026-10-26 • via Nuitee
R
Ruben • couple • gb
5
Good value for money
Pros:

The location is great but the apartment is old.

Cons:

Old furniture

2026-10-25 • via Nuitee
C
Cristina • couple • es
9
2026-10-22 • via Nuitee
T
Thierry • couple • be
8
Cyan Cancún
Pros:

La piscine , et à côté la mer des caraïbes

Cons:

Hotel un peu vieillot, toute les infrastructures n'étaient pas disponibles.

2026-10-21 • via Nuitee
E
Ericka Elizabeth • solo_traveller • mx
7
2026-10-21 • via Nuitee
M
Marlene • solo_traveller • ch
6
für eine Nacht, okay
Pros:

nettes Personal

Cons:

Runtergekommenes Hotel. 55 Minuten auf Frühstück gewartet

2026-10-20 • via Nuitee
A
Alvise • couple • it
7
2026-10-15 • via Nuitee
E
Eduardo • solo_traveller • mx
10
Genial
Pros:

La verdad quedé maravillado con mi estadía en el hotel, me encantó la alberca, la habitación y el resguardo que tienen de los huevos de tortuga.

Cons:

No me gustó que había mucho sargazo en la playa y que estaba muy lejos la zona de restaurantes, pero el hotel es una chulada...

2026-10-13 • via Nuitee
T
Takunda • couple • pl
7
Pros:

The views were wonderful

Cons:

the toilet

2026-10-11 • via Nuitee
R
Radovan • couple • be
10
Super nice budget friendly hotel at good location
Pros:

Nice, big and clean room with good wifi, tv and balcony. Amazing view on the swimmingpool and the sea! Oxxo shop across the street, two mins walking.

Cons:

All I liked.

2026-10-10 • via Nuitee
J
Javier • extended_group • mx
5
2026-10-09 • via Nuitee
L
Leah • solo_traveller • us
1
Pros:

The location is on the beach and beautiful.

Cons:

The rooms are absolutely disgusting, dirty and it smells like mold. The air-conditioned didn't work and the temperature was miserable! The shower didn't drain well, the room didn't lock properly. I asked for an extra towel as we checked in for two and there was only one towel and was told by the front desk that her coworker left and she doesn't have access.

2026-10-07 • via Nuitee
R
Renato • solo_traveller • mx
4
Pros:

the stuff was very kind and gentle especially Sofia who took care of us during the staying , the position is great, right on the ocean.

Cons:

The Hotel is very old and in the bad shape and dirty We found cigarette butts on the balcony and rust in the refrigerator; the sofas were very dirty, and the A/C wasn't working properly. In the evening, water started dripping onto the balcony—likely condensation from an air conditioner.

2026-10-07 • via Nuitee