Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High prices for breakfast
Cleanliness issues
Underwhelming amenities

Categories

Cleanliness
7.25
Multiple reviews mentioned issues with cleanliness, specifically regarding rooms not being properly cleaned.
Service
8.75
Service was generally described positively, although some reviews noted it could be improved during peak times.
Location
9.25
The location received high praise across several reviews for its convenience and accessibility.
Room Quality
7.75
Rooms were noted as decent but showing signs of wear, and some guests reported heating issues.
Amenities
7.75
Spa and wellness offerings were seen as underwhelming along with some amenities not being well maintained.
Value for Money
7.75
Many reviews highlighted the high costs of services and breakfast as being not justified.
Food and Beverage
7.25
Breakfast quality and variety received criticism, and the overall food service was described as chaotic.
Overall Experience
8.25
Despite some shortcomings, the experience was generally positive with particular emphasis on the location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:29

Property Description

Modern Accommodation and Spa Area

Located just next to the Freiburg Concert Hall, Novotel Freiburg am Konzerthaus offers modern accommodation with fine furnishings. Guests can unwind at the spa area after exploring the historic old town, just a 10-minute walk away.

Delicious Dining Options

Start your day with a varied breakfast buffet and savor local and international cuisine at La Rotonde restaurant with a summer terrace. For a relaxing evening, head to the Scotch Corner bar for drinks and snacks.

Convenient Amenities

Enjoy complimentary Wi-Fi in all public areas and rooms during your stay. With Freiburg Central Train Station a mere 100 meters away and the iconic Freiburg Münster Cathedral just a 5-minute drive, Novotel Freiburg am Konzerthaus offers convenience at your fingertips.

Book now to experience a perfect blend of comfort and convenience at Novotel Freiburg am Konzerthaus!

Important information:

Guests who booked the room with the breakfast option can bring up to 2 children (15 or younger) to the breakfast buffet free of charge. In addition, 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 5409 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.25
Overall Experience: 8.25
C
Chloe • solo_traveller • au
8
2026-05-22 • via Nuitee
F
Friederike von Krosigk • solo_traveller • de
8
Pros:

Super freundliche Rezeption ☺️ beim Ankommen und bei Abreise. Obwohl im Stadtlärm super gute Isolierung. Ruhig mit tollem Blick und direkt am Bahnhof. Sehr zu empfehlen. Schwimmbad und Sauna 😁. Prima 👍

2026-05-22 • via Nuitee
S
Stella • couple • ch
10
Très agréable séjour.
Pros:

L’espace, la tranquillité et le confort de la chambre. Appréciable également le parking souterrain sur place.

2026-05-21 • via Nuitee
גולדפרב דן • couple • il
9
Pros:

מיקום מצויין במרכז העיר מרחק הליכה לאטרקציות . מלון חדש או מחודש, נקי , מסעדה טובה , ארוחת בוקר עשירה .

2026-05-21 • via Nuitee
M
Michael • solo_traveller • il
5
2026-05-21 • via Nuitee
G
Giovanni • family_with_children • ch
8
2026-05-20 • via Nuitee
W
Wolfram • solo_traveller • de
9
2026-05-20 • via Nuitee
Y
Yadatar • family_with_children • ch
9
2026-05-20 • via Nuitee
L
Ludwig • extended_group • de
8
Für Konzertbesuche eine perfekte Wahl
Pros:

Nähe zum Konzerthaus, vielfältiges Frühstücksbuffet, lange geöffnete Bar

2026-05-19 • via Nuitee
H
Hofmann • solo_traveller • de
10
Pros:

Das Personal war sehr freundlich. Ich empfehle es wirklich weiter!

2026-05-19 • via Nuitee
D
Diana • couple • de
5
Pros:

Nähe zur Stadt

Cons:

Preis Leistung

2026-05-19 • via Nuitee
O
Oliver • couple • de
1
Alte Einrichtung und massiv überteuert in allen Leistungen die nichts mit dem Zimmer zu tun haben
Pros:

Die Lage

Cons:

Hotel ist in den 90ern stehen geblieben. Einrichtung 30 Jahre alt (TAE Dose am Nachttisch, aber keine Steckdosen), keine Abluft im Badezimmer (nach 3 Minuten Duschen alles beschlagen), bei Zimmer im 7. Stock dauert es gefühlt 5 Minuten bis warmes Wasser kommt. Bei Ankunft beide Aufzüge defekt, mussten in den 7. Stock die Treppen hoch, wurde vom Personal mit einem Lächeln bedacht. Kurzfristig am Abend gebuchtes Frühstück für 27€ pro Person konnte am nächsten Morgen nicht storniert werden. Wirklich dreist. Restaurant gute Qualität aber total überteuert (1 Ramazotti 9,50€ - dafür kaufe ich eine ganze Flasche)

2026-05-19 • via Nuitee
S
Stecki • solo_traveller • pl
9
2026-05-19 • via Nuitee
M
Michael • solo_traveller • de
8
2026-05-19 • via Nuitee
V
Viktor Lopez • solo_traveller • ch
4
Pros:

Near Banhof

Cons:

Ruidoso ! Reserve una habitación con cama grande y me dieron 1 con 2 camas singels ! Después de reclamar me cambiaron ! Suelo de moqueta ! Habitación pequeña y ruidosa! Excesivo el precio para lo que es

2026-05-18 • via Nuitee
M
Mario • family_with_children • ch
8
Pros:

Lage top, Frühstück mit sehr toller Auswahl, genügend Plätze.

Cons:

Ausstattung vom Zimmer (vorallem Bad) ist etwas in die Jahre gekommen. Es war sauber, aber man sieht deutliche Spuren der Zeit.

2026-05-18 • via Nuitee
P
Patrick • couple • ch
7
2026-05-18 • via Nuitee
A
Andreas • solo_traveller • ch
1
Very poor service
Pros:

I made a last minute reservation using booking.com as I was attending a social event that overran and thought it would be better to go into a local hotel rather than a long train trip home. The booking went well, and I pre-paid, receiving a confirmation that the booking was successful.

However, when I arrived at the hotel, the receptionist told me that my booking had been rejected as there were no free rooms. I asked how this was possible, seeing they had accepted my booking and payment. I even showed him the booking.com app and it showed there were 6 or 7 room still available. The receptionist said there were no rooms and that there had been a "system error". This is really poor service and pushing the problem onto the customer. The receptionist was unwilling to own the problem or help me find alternative accommodation anywhere else. So I walked through the freezing cold looking for another hotel, and finally ended up catching an early hours train.

This is awful service for an allegedly quality hotel, especially seeing the "system error" was their fault and not mine.

Cons:

Receptionist should have owned the problem and found a solution.

2026-05-18 • via Nuitee
J
Johanna • family_with_children • fi
10
2026-05-17 • via Nuitee
S
Silvia • solo_traveller • ch
8
2026-05-17 • via Nuitee