Best Western Plough and Harrow Hotel

Hotels
•
Best Western
7.5 (2564 reviews)
135 Hagley Road , Birmingham , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great hospitality
Good location
Friendly staff
Value for money
Cons:
No heating
Outdated rooms
Noise from the road
Cold room

Categories

Cleanliness
6.89
General complaints about the room's condition and cleanliness, including issues like a cold room and condensation.
Service
8.36
Staff were described as lovely and helpful, with positive mentions in multiple reviews.
Location
7.9
Convenient location, close to public transport and amenities, though noise from the main road was mentioned.
Room Quality
6.85
Mixed sentiments as some reviews mentioned comfort but others complained about cold temperature and outdated decor.
Amenities
7.38
Limited facilities were mentioned, though parking was seen as a perk.
Value for Money
7.84
Overall perceived as good value for the prices, despite some criticisms.
Food and Beverage
7.39
Reviews indicated mixed feelings about breakfast quality.
Overall Experience
7.36
Though there were several issues, the positive experiences balanced them out for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.

Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.

Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

7.5
Based on 2564 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
D
Deborah • solo_traveller • gb
9
Lovely hotel
Pros:

Lovely old hotel - comfortable and characterful
Loved the terrace
Handy location - out of centre but suited our plans

Cons:

Bar could be open more - we found a dearth of availability of teas and soft drinks during the day

2026-07-04 • via Nuitee
P
Paul • solo_traveller • gb
8
Perfectly located for my work in central Birmingham with an onsite car park and a decent breakfast.
2026-07-03 • via Nuitee
H
Helen • couple • gb
10
2026-07-02 • via Nuitee
M
Mohin • couple • gb
4
Just OK
Cons:

It’s very run down

2026-07-02 • via Nuitee
M
MoAlik • solo_traveller • eg
9
Pros:

Amazing staff, super clean and spacious room, delicious breakfast with varieties of food. The location is great too, very close to the city center. Gated parking.

Cons:

Nothing!

2026-06-30 • via Nuitee
C
Cris • couple • gb
7
Pros:

Staff are good. Rooms are clean.

Cons:

Would like a fridge in the room.

2026-06-30 • via Nuitee
A
Adrian • couple • dk
7
I would definitely choose this hotel again - but perhaps not in a heatwave.
Pros:

Loved the location. Great bathroom in superior room. Nice oasis in the middle of busy roads. Excellent parking.

Cons:

There was a heatwave - but no aircon.

2026-06-29 • via Nuitee
B
b • solo_traveller • gb
5
2026-06-24 • via Nuitee
J
Janet • couple • gb
10
Very nice
Pros:

Very friendly and great location

Cons:

I didn’t like the fact that booking.com didn’t mention extra payment for parking

2026-06-24 • via Nuitee
G
GLENN • couple • gb
9
2026-06-23 • via Nuitee
A
Alex • solo_traveller • gb
8
2026-06-21 • via Nuitee
R
Robert • solo_traveller • gb
8
Short stay
Pros:

Very modern bathroom. TV choices were great

Cons:

Could do with a fridge weather was hot.

2026-06-21 • via Nuitee
A
antoinette • solo_traveller • gb
10
Pros:

Beautiful building. Spacious, comfortable room

Cons:

Only one night stay

2026-06-21 • via Nuitee
D
Delysia Hart • solo_traveller • gb
7
2026-06-21 • via Nuitee
P
Pete • solo_traveller • gb
9
Pros:

Friendly staff and location

2026-06-19 • via Nuitee
S
Surinder • solo_traveller • gb
10
Pros:

CARLY AT RECEPTION VERY HAPPY

2026-06-18 • via Nuitee
J
Janne • extended_group • ee
10
2026-06-17 • via Nuitee
B
Ben • couple • gb
10
Pros:

Friendly staff, quiet and respectful

2026-06-15 • via Nuitee
N
Nicholas • solo_traveller • gb
9
Great hitel in a convenient location
Pros:

Staff were pleasant and helpful
Room was clean and comfortable
Breakfast was good
Parking was easy
Location was good
Liked the tradional and historic feel of the hotel

Cons:

The flush wasn't working properly in the toilet but we managed and reported it on leaving and I am sure it will be dealt with

2026-06-15 • via Nuitee
S
susan • solo_traveller • gb
8
Pros:

Staff were all so helpful and friendly

Cons:

Bathroom was a little tired and one pillowcase wasn't very clean

2026-06-15 • via Nuitee