Best Western Plough and Harrow Hotel

Hotels
•
Best Western
7.5 (2616 reviews)
135 Hagley Road , Birmingham , GB
+44 333 003 4274

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great hospitality
Good location
Friendly staff
Value for money
Cons:
No heating
Outdated rooms
Noise from the road
Cold room

Categories

Cleanliness
6.89
General complaints about the room's condition and cleanliness, including issues like a cold room and condensation.
Service
8.36
Staff were described as lovely and helpful, with positive mentions in multiple reviews.
Location
7.9
Convenient location, close to public transport and amenities, though noise from the main road was mentioned.
Room Quality
6.85
Mixed sentiments as some reviews mentioned comfort but others complained about cold temperature and outdated decor.
Amenities
7.38
Limited facilities were mentioned, though parking was seen as a perk.
Value for Money
7.84
Overall perceived as good value for the prices, despite some criticisms.
Food and Beverage
7.39
Reviews indicated mixed feelings about breakfast quality.
Overall Experience
7.36
Though there were several issues, the positive experiences balanced them out for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:02

Property Description

Historic Charm and Modern Comforts

Elegant Rooms with Home-Cooked Food
Indulge in spacious, traditionally decorated rooms with garden views, flat-screen TV, and complimentary toiletries. Enjoy a hearty breakfast at The Terrace Restaurant featuring local and regional products.

Convenient Dining Options
Partnering with Deliveroo, Uber Eats, and Just Eat, we offer a diverse range of restaurant options delivered straight to your room or any of our cozy dining areas. From Birmingham Curry to Domino's Pizza, savor your favorites with complimentary cutlery and condiments.

Ideal Location for Business and Leisure
Located just a mile from Birmingham city centre, our hotel is perfect for both business and leisure travelers. With on-site parking and close proximity to major attractions like the International Convention Centre, make your stay memorable at Best Western Plough and Harrow Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.5
Based on 2616 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 7.36
L
Laura • solo_traveller • us
8
Pros:

The hotel reception and sitting area were cozy and welcoming. The staff were genuinely friendly and helpful.

Cons:

The breakfast choices were average.

2026-09-19 • via Nuitee
D
drew • couple • gb
9
Lovely old Hotel on outskirts just beyond of Birmingham centre.
Pros:

Lovely old Hotel on outskirts just beyond of Birmingham centre.

2026-09-17 • via Nuitee
M
Mehrdad • couple • no
8
2026-09-17 • via Nuitee
J
Joe • solo_traveller • gb
8
2026-09-17 • via Nuitee
V
Vanessa • family_with_children • gb
10
Amazing staff make this a real treat
Pros:

It was convenient for where we needed to be , we booked just 30 minutes before after a horrific air bnb experience and everyone was just so welcoming

2026-09-13 • via Nuitee
M
Marc • solo_traveller • gb
8
Pros:

Second stay here, good location lovely main building

Cons:

Charge to service room during stay. Never experienced before!

2026-09-12 • via Nuitee
R
Robert • couple • gb
5
It’s a shame. The main building has some history but is in need of TLC. The 1960’s style hotel block where the rooms are
Pros:

A 25 minute walk to the cricket ground. Parking.

Cons:

Very dated rooms. The price is too much and on top of that it’s £15 to park your car

2026-09-12 • via Nuitee
S
Stokes • solo_traveller • gb
9
2026-09-11 • via Nuitee
G
Gary • extended_group • gb
7
It was purely a bed for the night.
Pros:

Location

Cons:

Nothing.

2026-09-11 • via Nuitee
N
neil • couple • gb
7
2026-09-10 • via Nuitee
O
Owen • solo_traveller • gb
6
All fine for a quick overnight business trip.
Pros:

Hot day in the Summer and the fan didnt quite cut it (no air-con).

Cons:

Absolutely fine for a quick overnight business trip booked at gthe last minute.

2026-09-10 • via Nuitee
J
Jeff • extended_group • gb
3
Never again
Pros:

Location

Cons:

Money making schemes 7.50 per night added to make up the room if required 15.00 per day parking fee for Booking.com customers

2026-09-10 • via Nuitee
C
Christopher • solo_traveller • gb
6
Pros:

The location was good.The was ok.Bed was comfortable.

Cons:

Location of room was quite a distance from reception wasnt too bad for me but people with difficulties might be a problem.Breakfast was quite limited.Went to the bar to get a drink at 9pm on Tuesday night no one around to serve me.Had trouble turning off hot tap in bathroom.

2026-09-10 • via Nuitee
D
derek • solo_traveller • gb
10
Pros:

Excellent hotel

2026-09-09 • via Nuitee
R
Roman • solo_traveller • ie
9
Pros:

Don't worry about the fact that the building is very old, the rooms are in another part of the hotel and everything is fine with cleanliness there. It's cozy and clean. The breakfast is as it should be.

2026-09-08 • via Nuitee
T
Tracey • couple • gb
6
2026-09-07 • via Nuitee
J
Jane • couple • gb
4
Quiet and comfortable room, not the best cleanliness or breakfast!
Pros:

Lovely building, had the wow factor when walking in. Was quiet during the night.

Cons:

The wow factor didn’t last. Room wasn’t very clean. Hairs in bathroom. Carpet didn’t look hoovered. Breakfast wasn’t great.

2026-09-06 • via Nuitee
R
Ricky • couple • gb
9
2026-09-04 • via Nuitee
D
Dave • solo_traveller • gb
8
2026-09-03 • via Nuitee
L
Laiba • couple • gb
7
2026-09-03 • via Nuitee