Andaz San Diego, By Hyatt

This hotel does not exist without Fernando.
Amazing customer service. Best room. 10/10 experience. All other reviews did not change my mind. Thanks x 10

When I got there, I asked the front person if it was safe to walk the neighborhood. They said it was as long as I walk to the right when I exit and not down the left side of the building. This was due to the large number of homeless visible from the front door. Room was loud from the outside noise. Even though the street down below was a hot nightspot till 2am the room was not adequately doctored to deal with it.
The previous guest had left me two of their personal clothing items peeking out from under the cushions of the pullout sofa. Not my color.
When I went to check out, I had to correct the front desk as they were trying to charge me for a breakfast on the roof. I only went to the roof for moment the night I showed up. Breakfast was provided for me everyday at the convention center. I asked to see the specifics of the charge and was told it was unavailable. Charge eventually was dropped.
While I was waiting in front of the door for my Uber, I had to listen to a homeless woman scream about sexual abuse and sexual obscenities for 5 minutes until she peed and walked off.

In response to a survey, someone from Hilton apologized but still kept all the money I spent for the experience.

Clean, and friendly staff that were very helpful. Love the style of the hotel and the layout. Will return for sure.
Rooms were clean and housekeeping was very responsive when things were needed.
I love the fact that it was a quick walk to visit the bay and take in the sights.
Great job!!

This hotel caters to groups and not really to families. The location is very close to homeless encampments and as such makes you feel very unsafe. Room service at this hotel will be very late. On 2/3 days it was done at 3:30 after we called them about it. Overnight parking is 70 which again seems excessive.

The area is sketchy with homeless just around the corner. The hotel itself is clean but don’t expect any above average service. Doors to bathroom is a swing door and not fully private. You’ll know exactly what’s going on in there while someone’s using it. The rooftop pool and fire pits look nice but we never got a chance to truly check that area out. The gym has peloton bikes and a row machine, which was a plus for me. Overall it’s just ok.

Room was very dated and not well up kept. For the price of a busy weekend, it was very underwhelming. I would consider another hotel if there is availability.

This is a hotel that leverages marketing to position itself as something it’s not when it comes to being a high-end quality hotel. When I checked into my room, there were strands of hair on the table under the TV. The bath towels were stained and frayed at the bottom, and the washcloths were stained. The rooms are described as art deco, but the furniture, pillows, bathroom all appear very cheap. Felt like an imposter hotel of what you might expect from their photos and website. Upon seeing all this after I had checked in, I went downstairs and canceled my reservation. I will say the front desk manager was very nice, apologetic and helpful, but after all that I did not want another room that was offered. I left and don’t recommend this hotel as a landing spot in SD.

Awful experience. Don’t stay here! First off before you even pull up there is a shanty town of homeless people shooting uo drugs. Literally drove past someone pulling their pants down and shooting up, outside an Andaz. Secondly I showed up with my globalist status and was not given a suite upgrade. Typically I tip the front desk person and you get a nice little upgrade. When there are no upgrades available they give the tip back. Not this time, took
The money, gave no upgrade and just went about her business.

First room we got into had a literal PUBIC hair on the pillow. Never in my life. We asked to switch rooms, the next room smelled so bad the women who helped us move rooms apologized to us. Third room was satisfactory. Then after a full day of exploring San Diego came back to the room. It had not been cleaned. No new towels.

I easily spent 4 hours of my vacation talking to housekeeping, front desk, manager, executive of housekeeping. It was wild.

Do not stay here, it is not luxury it is not an Andaz.

This hotel seems to prioritize large events over the comfort and experience of its paying guests. If you're traveling with children or looking for a relaxing weekend getaway, I would recommend staying elsewhere.

We stayed here over the Fourth of July weekend, and our experience was extremely disappointing. On the second day of our stay, we spoke with the front desk about the issues we were experiencing and asked if anything could be done to improve our stay. Unfortunately, no one followed up, and none of our concerns were addressed. I'm sharing this review so future guests know what to expect.

When we booked our stay online, there was no disclosure that the entire rooftop—including the pool—would be occupied by a private Fourth of July event. We were only informed at check-in, and it was presented as if it were no big deal. We were also told that hotel guests could not reserve cabanas or poolside tables and would instead have to share the pool area with attendees who were not hotel guests.

Beginning around 2:00–3:00 p.m. on July 4, the hotel played extremely loud music for the rooftop event. The bass was so intense that the windows and floor in our room were vibrating, making it impossible to relax or rest. The lobby was crowded with intoxicated partygoers, the elevators smelled strongly of alcohol and other unpleasant odors, and elevator wait times were excessively long because of the event. We also spoke with another guest staying on the fourth floor who confirmed that the music was clearly audible from his room as well.

As mentioned, we asked the front desk if we could be moved to a lower-floor room to escape the noise. We were told the hotel was sold out, which we understood. However, there was no follow-up, no attempt to offer an alternative solution, and no gesture of goodwill or compensation for the significant disruption to our stay.

We specifically chose Andaz San Diego because of our previous positive experiences with the Andaz brand, including excellent stays in Scottsdale and Seoul. Unfortunately, this property did not live up to those expectations. Beyond the event-related issues, the area surrounding the hotel had a noticeable homeless population, which further affected our overall experience. Most disappointing of all, it felt as though the hotel prioritized a private event and outside attendees over the comfort and satisfaction of its paying guests.

Had the hotel clearly disclosed the rooftop closure and large private event before booking, we could have made an informed decision and chosen another property. Transparency and guest experience should come before maximizing event revenue.

Room very small and parking is terrible as you have to park in a tiny garage about 2 blocks away. Best to park in other lots closer but overall experience is not to stay here with family if you have young kids. Homeless community is across the street nearby.

Tiffany at the front desk is exceptional. Warm and very professional. Hotel is at a great location, food, bars, entertainments are all around the corner.

Overall, a great stay at the hotel Andaz. Just needs to work on group stays to be out on the individual accounts. I think this is something that all hotel needs to work on for their group clients.

How clean the hotel was.

Nothing

I would not recommend staying there. It did not meet my expectation from an Andaz property, for several reasons:
1) Location. It is located in the Gaslamp district in downtown. While it is convenient to walk to the party scenes in the district on weekend nights, the party music makes it difficult to fall asleep, after 11PM.
2) It is right next to a homeless camping area and if you walk one block, it smells really bad.
3). The rooftop pool is small and not open after sunset. The rooftop with the view of the city in the night is very nice, and I would love to relax in the pool and enjoy it but we cannot.

The rooms are decent and the service is courteous.

This was among the most disappointing Hyatt property’s I’ve stayed at, especially given the price point.

First issue is directly next to the hotel is a block of unhoused people in an encampment. We had to detour around it while navigating the city on foot.

The check in process was pretty mediocre. Not very friendly, and hard to understand the person.

We stayed in a suite on the 3rd floor. The room was in need of updating. The furniture was chipped and worn. The overall design was dated, and the lighting was terrible. We tried playing a few games at night, and we all had to use our phones flashlights at times to see.

The rooftop was nice, but I really wish they had a hot tub given how cool the SD weather is.

Next time I visit,I’ll be checking out either the Grand Hyatt or the Alila out of town a bit.

The rooftop experience was exceptional, and the staff truly enhanced it. Zeek, Richie, and especially David, the manager, along with Madison, Angie, and Tesla at the front desk, provided outstanding service—enough that I made a point of noting their names for recognition