Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (1996 reviews)
No 9 Jalan Pinang , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 10 per hour.

Location

Guest Reviews

8.2
Based on 1996 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
M
Maram • family_with_children • sa
10
Pros:

Location, huge apartment great for family

2026-05-30 • via Nuitee
E
Elyasyabas • solo_traveller • sg
9
2026-05-30 • via Nuitee
H
Haider • solo_traveller • pk
8
Pros:

Jawad was excellent at the front desk

2026-05-30 • via Nuitee
M
Muhammad Anas • family_with_children • my
9
perfect stay!
Pros:

spacious room

Cons:

nothing

2026-05-28 • via Nuitee
C
Chikouna • couple • fr
7
2026-05-26 • via Nuitee
R
Romy • solo_traveller • us
10
Friendly and helpful staff in hotel and restaurant
Pros:

Location, value, size of room and cleanliness. Also, self-service laundry facilities available.

Cons:

N/A

2026-05-26 • via Nuitee
H
Hipolarisa • family_with_children • my
8
Weekend staycation
Pros:

Spacious unit, bathroom got water hose bidet, got 3 swimming pools.

Cons:

Request for simple birthday deco not fulfilled.

2026-05-26 • via Nuitee
B
B Y • family_with_children • sy
10
Great Experience & Perfect Location
Pros:

An exceptional stay with top-notch service and spacious rooms. The location is perfect, and enjoying a coffee with that stunning city view was the highlight of my trip!

Cons:

The hotel is amazing, but the entrance is a bit confusing. Upon arrival, I couldn’t tell it was the main entrance. Better signage would definitely help.

2026-05-26 • via Nuitee
G
Ghada • couple • jo
3
2026-05-25 • via Nuitee
V
Vivian Schneider • solo_traveller • de
9
Great location- close to main attractions
Pros:

Great location. Spacious room, great facilities and very friendly staff.

2026-05-23 • via Nuitee
A
Adelin • solo_traveller • my
10
A comfy stay
Pros:

Everything. Very comfy and close to klcc. Within walking distance.

Cons:

Nothing.

2026-05-23 • via Nuitee
R
Romy • solo_traveller • us
10
2026-05-23 • via Nuitee
محمد • family_with_children • sa
9
Pros:

فندق جميل في وسط البلد تعامل الادارة و موظفي الاستقبال رائع والمدير / هدايا والموظفة/ فرح في قمة الرقي والتعاون

Cons:

معلومة الفندق قديم مقارنه بتايلند و أندنوسيا فندق 5 نجوم ليس بنفس المستوى

2026-05-21 • via Nuitee
M
Mohamed • solo_traveller • fr
10
2026-05-21 • via Nuitee
A
Aidil Dzulqarnain • family_with_children • sg
8
Pros:

Location was okay. Kinda near major malls

Cons:

IF you are driving a family car, please please do not park below. Even after asking directions for parking, the staff told us to park below and the space was too small. It ruined the car door

2026-05-20 • via Nuitee
N
norah • extended_group • sa
10
Pros:

الموقع والفندق الاطلالة والمسبح والنظافة ومساحة الشقة كل شي مريح حبيت اشكر الموظفة Farah على ذوقها وطيبة قلبها وتعاملها الراقي معنا . شكراً لكم . قربه من المول ويوجد بقالة صغيره تحت الفندق

Cons:

لا شي

2026-05-19 • via Nuitee
S
Swee Khiang • extended_group • my
10
It was a pleasant stay with convenient and strategy location
Pros:

Location, cleanliness and the space of the property

Cons:

None

2026-05-17 • via Nuitee
S
SwissTiffin • couple • ch
8
One night stay in a studio
Pros:

The location and the size of the room are excellent!

Cons:

The breakfast room is the adjacent bar. While ok, not great if it is raining...

2026-05-17 • via Nuitee
A
Ali Hussein Murad • solo_traveller • kn
6
2026-05-17 • via Nuitee
M
MARIA • extended_group • fr
9
Hôtel parfait et très confortable pour visiter KLCC
Pros:

L’emplacement excellent et le confort

Cons:

Ne pas pouvoir profiter d’un bar autour de la piscine

2026-05-16 • via Nuitee