Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (2192 reviews)
No 9 Jalan Pinang , Kuala Lumpur , MY
+60 3-2718 6868

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 2192 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
A
ali • family_with_children • sa
6
سيئه
Pros:

اتوقع الشيء الجميل ، موقعه قريب من المول تمشي ٣ دقايق وانت بالمول ، ايضا المسبح كبير ونظيف

Cons:

خدمة الغرف سيئه ، واذا ما نبهتهم سحبوا عليك
الغرف اللي تكون مطله على الشارع اخر الليل والصباح تحس بالازعاج ( لازم تلبس سدادة الاذن )

2026-09-11 • via Nuitee
S
Saleh • family_with_children • sa
10
2026-09-10 • via Nuitee
M
Mohammed • family_with_children • sa
7
2026-09-10 • via Nuitee
Z
Zhifeng • family_with_children • cn
3
Great location, but the service and breakfast were really a letdown.
Pros:

Good location

Cons:

The shower faucet in my room was broken and couldn't regulate the water temperature. I reported this to the front desk twice and asked them to send an engineer to check it. However, the issue remained unresolved even by the next evening. The shower felt like a sauna — unbearably hot with no way to cool it down. Very disappointing experience.

2026-09-09 • via Nuitee
K
Kieran • couple • au
2
terrible terrible terrible
Pros:

breakfast was Ok , Location close to Petronas Tower ,large room

Cons:

The room was horribley smelly. We told reception who got housekeeping to spray . The next day it was still bad . We complained again and they said they would spray again . Dont no if they did or didnt but it was still bad. On entering the room the first whiff nearly made you thow up . Terrible
We were om 8th floor but the noise from hotted up cars from midnight to 5am was blasting . impossible to sleep
No fresh towels after room was cleaned . Complained prior to going out for evening and they said they would deliver some to room . Got back , wanted a shower bit still no fresh towels . Frustrating !
Shower was either very cold or very hot . Difficult to get it to a decent temp

2026-09-08 • via Nuitee
A
Aneetha • extended_group • au
6
Good location
Pros:

Convenient location, right in the heart of the city

Cons:

Customer service and assistance

2026-09-08 • via Nuitee
M
Mohd • family_with_children • my
6
Fair
Pros:

Location and convenient

Cons:

The tv at living room not working, asked this everyday from the staff, nobody attended until im checkout, 4 days and nobody came

2026-09-07 • via Nuitee
F
Faiz • solo_traveller • my
9
2026-09-07 • via Nuitee
R
Rajesh • solo_traveller • my
10
Best stay
Pros:

Locations, Rooms, Facilities, all good.

Cons:

None.

2026-09-06 • via Nuitee
Y
Yusuke • couple • jp
10
2026-09-06 • via Nuitee
T
Tharumenthiran • solo_traveller • th
8
2026-09-06 • via Nuitee
H
hasnah Abdullah • couple • my
9
2026-09-06 • via Nuitee
M
Mohammad Razin Bin • solo_traveller • my
8
Pros:

Location and room size

Cons:

Nil

2026-09-06 • via Nuitee
A
Abdulaleem • solo_traveller • sa
4
2026-09-05 • via Nuitee
S
Soumia • couple • fr
8
2026-09-05 • via Nuitee
J
Juan Alonso • couple • es
10
2026-09-04 • via Nuitee
R
Ros • extended_group • my
10
2026-09-04 • via Nuitee
S
Syaharnizam • couple • my
10
2026-09-04 • via Nuitee
V
Vaibhav • couple • in
9
2026-09-04 • via Nuitee
A
Ayu • family_with_children • ae
7
2026-09-04 • via Nuitee