Ascott Kuala Lumpur

Hotels
•
Ascott The Residence
8.2 (2063 reviews)
No 9 Jalan Pinang , Kuala Lumpur , my
+60327186868

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Poor value for money
Limited breakfast options

Categories

Cleanliness
7.78
Numerous comments about stains in the room furniture and poor pool maintenance.
Service
9.25
Staff was described as friendly, accommodating, and helpful.
Location
9.29
Multiple reviews highlight the perfect location near major attractions.
Room Quality
8.24
Rooms praised for space and comfort, though some noise issues mentioned.
Amenities
8.27
Amenities were mentioned positively, but some concerns about maintenance.
Value for Money
6.23
Concerns noted about not getting good value for the price paid.
Food and Beverage
7.78
Breakfast location inconvenient, with limited variety reported.
Overall Experience
8.75
Overall, visitors expressed a good experience, though with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:20

Property Description

Ascott Kuala Lumpur offers luxurious apartments with free internet access and spa facilities beside the Petronas Twin Towers. The Central Business District location and fully equipped kitchens make this an ideal choice for business and leisure travelers. Enjoy the gym, pool, and entertainment system in each residence. Take advantage of the free parking, tennis court, and business center during your stay. Relax with a massage at Kamboja Spa or pamper yourself with a 20% discount on Osmosis Spa treatments as an in-house guest. Book your stay now at Ascott Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that this property does not accept a third-party credit card, debit card or company payment card. The credit card used to make this booking and payment must be presented upon check-in with a valid photo identification of the same name. Lest, a new full payment must be made upon check-in on an alternative card or cash.

Please note that breakfast will change to an alternative serving style.

Tujo Restaurant has no longer operating.

Pets are allowed on request. There is a surcharge of 50% off the room rate and re-booking is required, Please contact the property for more information.
Please note that a maximum of 2 pets is allowed perbooking. Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.
Please note that pets must be kept on a lead while in public areas of the property. All pets staying at this property must have up-to-date vaccinations.

Restaurant will be temporarily closed starting 01 February 2025. During this period, packed breakfast will be provided. Continental breakfast will not be available.

Packed breakfast will be delivered to guest rooms between 7:00 AM and 8:00 AM as per the standard schedule.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 10 per hour.

Location

Guest Reviews

8.2
Based on 2063 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 6.23
Food and Beverage: 7.78
Overall Experience: 8.75
M
Malik • couple • pk
10
Pros:

Location

2026-07-04 • via Nuitee
N
Nik Nor Ruzaini • extended_group • my
10
A quick getaway
Pros:

Everything

Cons:

Nothing

2026-07-04 • via Nuitee
J
jakki • solo_traveller • au
9
Family stay in KL
Pros:

Hugh apartments, with full kitchen facilities

Great rooftop pool - we were 5 adults and 2 children in 2 apartments

Cons:

All was fine

2026-07-04 • via Nuitee
S
Salim • extended_group • om
9
Enjoyable break
Pros:

Close to many facilities
Room size is spacious

Cons:

Breakfast is a bit expensive

2026-07-03 • via Nuitee
R
Ruchi • solo_traveller • in
1
Nice location but badly maintained property with no hospitality etiquette’s.
Pros:

Location is closer to Petronas and aquarium.

Cons:

I had horrible experience while checkin as after taking money for early checkin, they informed about power cut from morning 10am till 7pm. They have no power back up. Their front desk staff was super rude. While
Waiting for resolution from their manger who
Asked us to Wait in lobby, she wanted to have room Keys returned. Kitchen had plumbing issue and was stinking which only got corrected on 3rd day after several Reminders.

2026-07-01 • via Nuitee
S
Sulaiman • family_with_children • om
10
Wonderful stay
Pros:

Professional and skilled staff, thanks to Jawad for addressing and handling some concerns during our stay
Location is central
Booked the hotel again after short break to somewhere els

Cons:

Nil

Anything you wouldn’t like or being unhappy about it, will be handled and resolved by the staff in no time …

2026-07-01 • via Nuitee
A
Aman kishore • family_with_children • in
8
2026-07-01 • via Nuitee
A
Aljunied • extended_group • sg
10
2026-06-30 • via Nuitee
A
ALI • couple • sa
9
امان مرتفع
Pros:

قربه من سواريا مول KLCC
درجة الامان العالية في الفندق
تعامل الموظفين ودودين جدا

Cons:

ربما لا يوجد عزل في ابواب الغرف ولا في الشبابيك اصوات الشارع تسمعها وانت في اعلى دور .
اصوات المكيف ربما مرتفعة قليلا لكنها مقبولة

2026-06-29 • via Nuitee
E
Eleanor • extended_group • ph
10
Everything good
Pros:

Very clean
Aircon well Maintained

Cons:

None

2026-06-28 • via Nuitee
A
ALI • extended_group • sa
9
الفندق جميل
Pros:

امان عالي جدا حتى اني تركت شنطة صغيرة في اللوبي ونسيتها هناك وفيها اغراض شخصية هامة .
واتصلت بهم ومباشرة تفاعلوا معي وابدوا تعاونا كبيرا واحتفظوا بها .
انهم امناء والموظفون لديهم ودودون ومحترمون .

Cons:

الإفطار متواضع جدا .

2026-06-28 • via Nuitee
I
izzuddin • couple • my
10
good trip
Pros:

good

Cons:

nil

2026-06-27 • via Nuitee
M
Mohamad Asree • extended_group • sg
8
The stay was smooth and enjoyable.
Pros:

It is clean and neat and the air conditioning system is very effective. It is also spacious and the WiFi connection is good.

Cons:

It is abit strange that there are balcony doors but they are not able to be opened due to being locked. It would improve the environment if the balcony was accessible so that guests could enjoy the fresh air. It would also be more convenient to have a microwave present as guests would more likely heat up food than cook or bake using the oven. The television could also be upgraded to at least have HD quality screens which some of the rooms did not seem to have. The TV’s technology and features could also be updated to have smart TV functions and apps such as YouTube and Netflix which most other accommodation or hotel businesses have on their property.

2026-06-25 • via Nuitee
B
B. Jabri • solo_traveller • om
10
2026-06-24 • via Nuitee
X
Xiaoyu • solo_traveller • cn
10
2026-06-24 • via Nuitee
B
B. Jabri • solo_traveller • om
10
من أفضل الخيارات للعائلات في كوالالمبور
Pros:

يقع على بعد خطوات من Petronas Twin Towers
وتقدر تمشي ربع ساعه لشارع العرب
يوم مطاعم و7/11 قريبه
الشقه والغرف واسعه وفيها كل أدوات المطبخ
الإستقبال والموظفين متعاونين جدا
الافطار فيه تنوع

Cons:

لم أجد

2026-06-24 • via Nuitee
K
K • solo_traveller • sg
10
Pros:

The location was pretty much in the central part of the city. Its walkable distance. The facilities in it are amazing and the room is itself is very spacious

Cons:

NIL

2026-06-23 • via Nuitee
R
Rameez • family_with_children • pk
10
2026-06-23 • via Nuitee
S
Salwa • extended_group • sg
5
Overall, will not return as there are better options out there in the same price range
Pros:

Pros:
-very convenient walking distance to KLCC and Pavilion
- large spacious rooms, great for families

Cons:

Cons:
- we were given a room with a possible sewage problem in the bathroom, the whole apartment smelt horrible even with housekeeping which made the stay very uncomfortable
- assigned a room that was not made up, following which had to wait till past 4pm for check-in
- breakfast buffet was supposed to be open from 6.30am until 10.30am. However by 10am most of the food are finished and weren’t topped up. The management should have ensured a full buffet is available and provided for guests until the end of breakfast time, as breakfast is paid for.

2026-06-22 • via Nuitee
M
Muhammad • family_with_children • pk
9
Overall, the experience was good and I appreciated the comfort and service provided.
Pros:

Best location & very close to twin tower and lot of other attractions.

share my feedback about the wonderful service during our stay. staff were exceptional and made the experience truly enjoyable.

Specially the front desk team — MAISARAH and RABEKA — for their professionalism, warm welcome, and outstanding assistance.
also want to highlight the breakfast team — ANNI and YENTI — for their friendly service and great hospitality each morning.

They all contributed to a very positive stay, and I wanted to make sure their efforts are recognized.

Cons:

I wanted to share some feedback regarding the housekeeping services during my stay. While the overall experience was good, I believe a few areas could benefit from extra attention.

The housekeeping service needs a bit more focus to ensure rooms are consistently well-maintained. Additionally, the curtains in the room appear quite old and may need replacement to improve the overall comfort and appearance.

I hope this feedback helps enhance the guest experience.

2026-06-22 • via Nuitee