Porto Playa Condo Hotel and Beach Club

Hotels
9.4 (578 reviews)
1 Avenida Norte Esquina 16 Norte Bis , Playa del Carmen , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable apartments
Cons:
Unclean facilities
Poor maintenance
Noisy due to construction

Categories

Cleanliness
8.2
Filthy pool and issues with room cleanliness mentioned.
Service
10
Many reviews highlight friendly and helpful staff.
Location
10
Consistently praised for its great location close to attractions.
Room Quality
9.2
Some rooms described as outdated or poorly maintained.
Amenities
8.7
Amenities were mentioned but also noted as undergoing repairs.
Value for Money
9.7
Some dissatisfaction regarding charges for damages and repairs.
Food and Beverage
9.7
Breakfast options received positive feedback.
Overall Experience
9.7
Mixed experiences overall, significant issues but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:20

Property Description

Luxurious Apartment-Style Resort
Nestled in a serene tropical atmosphere with waterfalls and lush gardens, Porto Playa Condo Hotel offers a tranquil escape just minutes from beautiful beaches and exciting attractions.

Exceptional Amenities
Feel at home with fully equipped kitchens, separate living and dining areas, and complimentary Wi-Fi access. Enjoy the convenience of a state-of-the-art fitness centre and indulge in gourmet delights at the on-site restaurant.

Prime Location
Explore Quinta Avenida's charming restaurants, shops, and nightclubs within walking distance. Unwind on stunning beaches nearby, perfect for snorkelling, fishing, and boating adventures.

Ready to experience the perfect blend of luxury and comfort at Porto Playa Condo Hotel? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 578 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.7
Overall Experience: 9.7
J
Jessie family_with_children us
7
Great location, friendly staff, a relaxing pool, and comfortable accommodations
Pros:

Our apartment was comfortable and had everything we needed for a great stay. While the room showed some signs of wear and tear, it was clean and well maintained. The location was excellent—we were within walking distance of many restaurants and shops. Although you could hear some noise from the nearby restaurants, it wasn't bothersome. The staff were friendly and welcoming, and we spent a lot of time enjoying the pool. We also appreciated the water dispensers, which made it easy to refill our bottles and stay hydrated. Overall, we would definitely stay here again.

Cons:

The front desk is located at another hotel, about a one-minute walk away. We had to pick up our pool towels there.

2026-07-07 via Nuitee
F
Franco solo_traveller us
10
Pros:

The hotel was great. The room are big, spacious and extremely clean. Muy kids loved it. Also there's dicho a good energy.

Cons:

Nothing

2026-07-04 via Nuitee
M
Mohamed couple be
10
Super gelegen complex met alle nodige comfort en zeer behulpzame personeel
Pros:

Gezellige accomodatie, het behoort tot een groep hotels die samenwerken. Het is zeer goed beveiligd. Er is 24/7 security aan de poort dus je geraakt niet zomaar binnen in het complex. Complex zelf is zeer aangenaam om in te vertoeven. Kamers waren zeer comfortabel, alles was voorzien. Zwembad was gezellig, met voldoende ligbedjes. Deze accomodatie werkt samen met een zeer uitgebreide gym waar je gratis kan gaan sporten. Locatie was ideaal, op wandel afstand van het levendige centrum.

Cons:

Niets op aan te merken!

2026-07-01 via Nuitee
E
Emily solo_traveller gb
9
Pros:

Condo hotel exceeded our expectations. The staff were great, with the receptionist even getting the golf cart out to lead us to the garage to park our car. Our apartment was spotlessly clean, thanks to Melissa, who did a great job of making our apartment feel like a home from home. The pool was great. The aircon worked perfectly, and all in all, everything just met or exceeded our expectations. Great facilities in the kitchen too: good coffee machine, large refrigerator, etc.
I think the shower is the biggest I've ever seen!
Unlike a lot of the modern buildings, it had a great authentic Mexican feel to it which we very much appreciated. The location was absolutely perfect.
It was a very reasonable price too, so very good value for money.
A very happy customer would definitely return.
I very rarely write reviews, so the fact I've bothered speaks volumes.

2026-06-29 via Nuitee
L
léa extended_group ch
9
Très central mais au calme (voyage en juin 2026)
Pros:

ultra centre sans avoir les inconvénients du bruit avec les boîtes de nuit.
Très jolie piscine, personnel serviable et réactif par Whatsapp.
Une fontaine a eau était disponible dans l'appartement, ce qui était très apprécié. Machine a laver et à sécher aussi disponible.

Nous avions le penthouse 6 personnes. Nous étions 3 couples. Il y'a une grande chambre parental avec salle de bain, à côté une plus petite chambre avec salle de bain, et à la l'étage 1 chambre, 1 salle de bain séparée et la cuisine. A l'étage suivant, le toit terrasse avec jacuzzi.

Cons:

Petit problème de clim qui a été réparé, mais ne fonctionnait pas encore à 100%.
Période des sargasses, mais l'hôtel ni peut rien.

2026-06-21 via Nuitee
Y
Yuri extended_group us
10
2026-06-19 via Nuitee
K
Katsiaryna solo_traveller us
9
Nice and peaceful property
Pros:

Nice, peaceful property. Very close to all restaurants but the place is very quiet.

Cons:

Everything is fine

2026-06-17 via Nuitee
M
Merle family_with_children nl
9
2026-06-07 via Nuitee
L
Luke solo_traveller ie
10
2026-05-21 via Nuitee
S
Shondra solo_traveller us
10
Excellent value, comfort, and service
Pros:

Note* I upgraded to staying at the sister property El Taj which has been wonderful! My room is amazing and such a good value compared to the expensive all inclusive I stayed at for 3 days beforehand. The room is huge, the bed is one of the most comfortable beds I have ever slept in, And I love the blue tooth speaker and smart tvs I can sign into Netflix on. The kitchen and washer/dryer are so convenient. The pool is gorgeous and perfect for a relaxing night swim. Isidro was so friendly and set me up with everything I needed for a beach day at Mamitas beach and drove me there and picked me up when I was ready. I can’t say enough good things about this hotel and I will be back!!!!

Cons:

The only downside is the sargasso on the beach which makes it smelly and unswimmable but is obviously not the fault of the hotel.

2026-05-15 via Nuitee
M
Mossey family_with_children mx
10
Awesome property. Awesome value. Close to main strip but still quiet area. Great food choices near.
Pros:

Amazing location
Great value for money
Lovely swimming pool

Cons:

N/A

2026-05-14 via Nuitee
S
smath70 family_with_children in
8
2026-05-08 via Nuitee
V
Vincent extended_group lu
8
Pros:

Staff is responsive and helpful. Quiet area despite being close to the beach and shopping area. 10% discount at restaurants in the area

Cons:

AC in the rooms were not working on the first night. Electricity went out a few times each night

2026-05-05 via Nuitee
K
Kotaro family_with_children mx
10
最高
Pros:

めちゃくちゃ快適

Cons:

なし

2026-05-05 via Nuitee
D
david couple us
7
Pros:

We like the location and the security of the condo. It is nicely landscaped and quiet. It has an average amount of pots, pans and utensils.

Cons:

The swimming pool is in a state of disrepair. There are tiles coming off the bottom of the pool. The pool tile needs to be replaced….in a short amount of time we collected many tiles from the bottom of the pool. I hope it is repaired soon as we would like to return….

2026-04-11 via Nuitee
J
Jason extended_group us
8
Lovely stay, but not truly luxury due to off-site service inconveniences and a dated property.
Pros:

Location and the condo style accommodations.

Cons:

The room and pool felt dated and in need of refurbishment. Gym access was also inconvenient - we had to walk a block and a half daily to get a pass instead of receiving one for our entire stay.

2026-04-06 via Nuitee
S
Steven extended_group fr
5
Overall okay stay
Pros:

Somewhat Convenient location (close to key attractions or transport)
Hot and cold water in the property

Cons:

Staff could be more welcoming and attentive
Noise from street or neighboring rooms
Slow or inconsistent service at times
Limited amenities and kitchen supplies
Issues with cleanliness in certain areas
High prices for the value offered

2026-04-05 via Nuitee
C
carola family_with_children ar
8
2026-04-04 via Nuitee
T
Tamara family_with_children ca
10
Pros:

Spacious rooms, fully equipped kitchen, all amenities as a hotel but privacy of a condo. The staff was always polite and provided great service. The location was good, close to all restaurants and stores. The garden is beautiful and we enjoyed the pool. It felt like a home away from home, we'd definitely like to come back!

Cons:

The hot tub water temperature can be a little warmer.

2026-03-20 via Nuitee
J
Jennifer family_with_children us
7
Nice vacation and very comfortable condo
2026-03-17 via Nuitee