Petit Palace Alcalá

Hotels
•
Petit Palace Hoteles
8.3 (3525 reviews)
Vírgen de los peligros 2 (esquina Alcala 23) , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great central location
Varied and quality breakfast
Cons:
Poor room maintenance
Staff interactions can be inconsistent

Categories

Cleanliness
7.05
Multiple guests highlighted issues with room conditions, including poor maintenance and cleanliness.
Service
8.55
Staff were generally helpful, but there were mixed feelings about interactions with service staff.
Location
9.55
The hotel is praised for its excellent central location and accessibility.
Room Quality
7.05
Guests reported issues with room size and maintenance, impacting their overall comfort.
Amenities
8.55
The breakfast was positively received; however, other amenities were noted as average.
Value for Money
8.05
Some guests felt the pricing did not match the quality and state of the accommodations.
Food and Beverage
9.05
Breakfast received positive comments for its variety and quality.
Overall Experience
8.55
Overall experience was mixed due to room conditions but benefited from location and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:14

Property Description

Historic Charm and Modern Comforts
Nestled in a 1930s skyscraper, Petit Palace Alcala offers a unique blend of historic charm and modern comforts. Each room is equipped with top-notch amenities like a mini bar, air-conditioning, and free WiFi, ensuring a comfortable stay for every guest.

Convenient Location and Complimentary Services
Located just 250 meters from Puerta del Sol, this hotel offers a prime location for exploring Madrid. Guests can enjoy free bike rentals, perfect for cruising around the city and taking in the sights. Additionally, the buffet breakfast and complimentary hot drinks at the reception add a touch of convenience to your stay.

Cultural Hotspots and Easy Access to Transportation
Immerse yourself in Madrid's vibrant culture with the hotel's proximity to iconic landmarks like Casino de Madrid and Madrid's Círculo de Bellas Artes. With staff available 24/7 to offer local insights and a metro station right outside, exploring the city's art scene and attractions is a breeze.

Ready to experience the perfect blend of history, comfort, and convenience at Petit Palace Alcala? Book your stay now and make unforgettable memories in Madrid!

Important information:

• Depending on the season, air conditioning or heating is provided.

• The pet fee is EUR 25 per pet per stay.

• Reservations of more than 5 rooms may be subject to special conditions and additional supplements.

• Reservations of more than 10 nights may be subject to special conditions and additional supplements.

• Please note that all special requests are subject to availability and may incur additional charges.

• The property will send guests online check-in instructions 7 days before arrival.

• If you wish to use the airport shuttle, you must contact the hotel before arrival. This service carries a supplement.

• Smoking, consuming illegal substances or holding bachelor/ette parties, parties or similar events is not permitted in this accommodations. Failure to comply with this rule will entail penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3525 reviews
Cleanliness: 7.05
Service: 8.55
Location: 9.55
Room Quality: 7.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
M
Marshall • solo_traveller • ca
10
Pros:

Great place to stay highly recommended.

2026-06-20 • via Nuitee
A
Annemarie • couple • de
9
Tolle City Lage
Pros:

Die Lage war super. U-Bahn und Innenstadt direkt vor der Tür und der Prado ca. 10min Gehminuten entfernt.

Cons:

Keine Möglichkeit die Handtücher am Waschbecken aufzuhängen und zu wenig Möglichkeiten seine gefaltete Kleidung abzulegen.

2026-06-19 • via Nuitee
F
Francisco Xabier • solo_traveller • es
7
Mejorable
Pros:

Ubicación perfecta, pleno centro de Madrid. El desayuno estaba incluido, en una gran terraza con cubierta de hierro y cristal que ofrece unas vistas de película, sobre la cubierta de las Calatravas y enfrente en antiguo edificio de Banesto, hacia la plaza de Canalejas. Lo mejor de todo, sin dudarlo. Desayuno correcto. La habitación muy bien aprovechada, pero el espacio ajustado al máximo.

Cons:

La entrada es de espanto, con una escalinata que casi da vértigo. Desemboca en un descanso donde está recepción. Más escaleras hasta el vestíbulo, en un entresuelo. Hay un ascensor hasta el entresuelo, pero debemos bajar hasta recepción. Incómodo. Los ascensores a plantas diminutos. Si se va con maletas dos personas, con suerte. La primera impresión de la habitación, con ese pasillo estrecho pintado en tonos fríos deja a uno así, frío. Era exterior, muy buenas vistas. Todo muy ajustado. Los precios disparatados para lo que ofrece. Se paga la ubicación. Pero todo Madrid está así, lleno de dinero. La iluminación de la habitación no me gustó, muy tenue. Me gustaría poder iluminarla como el baño.

2026-06-19 • via Nuitee
A
Aurore • couple • fr
8
Tres bon sejour, personnel tres agreable, excellent emplacement.
Pros:

Très bon emplacement, a moins de 5 minutes a pied de la puerta del sol, en plein centre de Madrid.

Cons:

Notre chambre etait bien mais la seule fenetre etait une fenetre intérieure, donnant sur une cour fermée. Autrement dit, nous n’avions pas de lumière naturelle et nous ne pouvions pas faire la différence entre le jour et la nuit.

2026-06-16 • via Nuitee
S
Svetlana • solo_traveller • ru
5
Pros:

Удобное месторасположение, рядом есть метро. Вежливый приятный персонал. В номере чисто.

Cons:

Заселили на первом этаже возле комнат для персонала. Очень плохая звукоизоляция, было слышно как переговаривается персонал и все что происходит в зоне ресепшена. Было так шумно, что не удалось выспаться. Возможно, на других этажах нет такой проблемы.

2026-06-16 • via Nuitee
L
Lorraine • couple • au
10
Pros:

Breakfast - best room and breakfast

2026-06-16 • via Nuitee
S
SALIM • couple • us
8
Pros:

Location

Cons:

Room Size

2026-06-14 • via Nuitee
I
ibañez • couple • es
9
2026-06-12 • via Nuitee
N
Nelson • couple • us
10
2026-06-11 • via Nuitee
L
Laura • couple • es
9
2026-06-11 • via Nuitee
M
Maria • couple • pe
10
Calidad, ubicación, limpieza y amabilidad del personal
Pros:

La ubicación, calidad y amabilidad del personal

Cons:

Todo estuvo bien

2026-06-10 • via Nuitee
M
Maria • couple • pe
10
Ubicación, excelente cerca a todo
Pros:

Ubicación, limpieza y amabilidad del personal

Cons:

Todo me gustó

2026-06-10 • via Nuitee
E
Eduardo • solo_traveller • ar
10
Pros:

La ubicacion, Mariela y Alejandra, la habitacion, el desayuno, la amabilidad de todos, muchas gracias

Cons:

Todo estupendo

2026-06-08 • via Nuitee
N
Nestor Gabriel • solo_traveller • ar
7
2026-06-08 • via Nuitee
S
Sayyora • solo_traveller • uz
10
Pros:

Персонал был очень вежлив и приветлив
Особенно девушка Александра очень помогала и подсказывала нам на протяжении нашего пребывания в отеле! Спасибо нам все очень понравилось!

2026-06-08 • via Nuitee
S
Sergio • solo_traveller • cl
9
Pros:

La ubicación y la atención del personal.

Cons:

Instalaciones básicas, limpieza no satifactoria

2026-06-05 • via Nuitee
F
Francesca • couple • it
7
2026-06-04 • via Nuitee
R
Ricardo • solo_traveller • br
9
2026-06-02 • via Nuitee
B
Bojan • solo_traveller • rs
9
2026-06-02 • via Nuitee
S
Stephen Paul • solo_traveller • it
9
2026-06-01 • via Nuitee