Ascott Gurney Penang

Hotels
•
Ascott The Residence
8.9 (3113 reviews)
18, Persiaran Gurney , George Town , my
+6043707000

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unfriendly security staff
Inconsistent service

Categories

Cleanliness
8.71
Many reviews mention cleanliness positively. However, issues with staff interactions may affect perception.
Service
9.08
While some reviews indicate that certain staff may be unfriendly, many guests had positive interactions with staff.
Location
9.22
Multiple reviews praised the location close to the beach and key amenities.
Room Quality
8.87
Guests commented positively on spacious and comfortable rooms, though some mentioned issues with pillows.
Amenities
9
Facilities like the kids' pool were highlighted, although some desired more options for entertainment.
Value for Money
8.66
Generally, guests felt that the price paid aligned well with their experience.
Food and Beverage
8.61
The quality of food was praised, but there were some concerns regarding variety.
Overall Experience
9.08
Guests expressed overall satisfaction with their stays, indicating a solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:52

Property Description

Luxurious Accommodations
Experience a stay of unparalleled comfort with our air-conditioned rooms offering stunning sea views and modern amenities.

Convenient Location
Connected to Gurney Walk and Menara Gurney Offices, our hotel provides easy access to shopping, dining, and entertainment options.

Relaxation and Wellness
Unwind by the infinity pool, pamper yourself at Samsara Spa, or enjoy a soothing sauna session during your stay.

Experience luxury and convenience at Ascott Gurney Penang. Book now for an unforgettable Penang getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

"Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions."

"A mandatory power maintenance exercise is scheduled on Tuesday, 21 July 2026, from 4:00 PM to 6:30 PM.
During this 2.5-hour period, the main electricity supply will be temporarily unavailable. Essential services, including guest lifts and emergency exit lighting, will remain fully operational."Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 3113 reviews
Cleanliness: 8.71
Service: 9.08
Location: 9.22
Room Quality: 8.87
Amenities: 9
Value for Money: 8.66
Food and Beverage: 8.61
Overall Experience: 9.08
M
MARIA DOLORES • family_with_children • es
10
2026-07-04 • via Nuitee
M
Mireille • couple • fr
7
Très belle chambre, très bon petit déjeuner, jolie piscine à débordement, mais très mauvaise insonorisation. Nous avons
Pros:

L’ensemble des équipements, très belle chambre, la piscine et le petit déjeuner.

Cons:

L’insonorisation, bien qu’en étage élevé le bruit de la route ainsi que la promiscuité de la chambre d’à côté avec un bébé qui a pleuré pendant notre séjour. L’impression d’avoir les voisins dans notre chambre. Le bruit de leur douche, de leurs chasse d’eau.

2026-07-04 • via Nuitee
Y
Yasmin • solo_traveller • my
10
2026-07-02 • via Nuitee
C
Chee Wan • solo_traveller • my
8
Pros:

Cleanliness

Cons:

Parking card reactivation troublesome.
Should have one card during stay instead of frequent reactivation.
Messy.

2026-06-30 • via Nuitee
M
Mabel • couple • my
9
Pros:

Very comfortable and spacious rooms.
Clean. Friendly staff.
Great location.

2026-06-29 • via Nuitee
J
Josef • couple • cz
10
2026-06-29 • via Nuitee
D
Dorryn • couple • my
10
2026-06-29 • via Nuitee
H
Hen Loen • family_with_children • my
9
2026-06-28 • via Nuitee
N
Neil • couple • gb
6
Pros:

They didn’t clean the room, also they didn’t supply any fresh water

Cons:

The room was a great size but unfinished they didn’t clean it on time he second day of my stay

2026-06-28 • via Nuitee
F
Fauzi • family_with_children • my
8
2026-06-27 • via Nuitee
A
Amy • couple • my
10
2026-06-27 • via Nuitee
D
david • solo_traveller • my
10
2026-06-26 • via Nuitee
K
Kenneth • family_with_children • sg
6
Rooms were good, not so on breakfast
Pros:

The room was very comfortable; air con, bed, 2 Tvs so that both my kids can have their own shows. Fantastic sea views. Oh yes and the water filtration system that is really helpful without the usage of plastic water bottles. Swimming pool for kids and adults were huge, so a lot room to swim around.

Cons:

Everything was great except for the breakfast. Previously I had stayed twice at Marriott just a few blocks down, and their buffet breakfast though not huge, but were of fantastic quality. The food quality is superb at Marriott, but over here at Ascott it is rather disappointing. The taste, variety, even the presentation of food is rather dull. 4 days of breakfast at Marriott, and I don't get sick of it. But just 3 days of Ascott breakfast; was quite a dread. Hope they can improve much more.

2026-06-25 • via Nuitee
S
Sophia • family_with_children • br
10
Amazing stay
Pros:

Our stay was fantastic at Ascott Gurney Penang. The breakfast was very good and changing the variety each day. The pool is amazing and also the gym has many possibilities for exercises. We enjoyed it a lot.

Cons:

There is nothing we didn't like

2026-06-24 • via Nuitee
N
NURHANNAH • family_with_children • sg
9
Enjoyable, clean, suitable for families. Very safe
Pros:

Clean and well maintained. Awesome views!

Cons:

Nothing... we love it!

2026-06-24 • via Nuitee
K
Kent • family_with_children • sg
8
Pros:

Spacious room, kids pool.

Cons:

when we try to check in at 3 pm (which is the check in time stated by the hotel), we were informed that the room is not available. the staff kept telling us to wait 20 to 30 more minutes while not being able to confirm at what time the room will be ready. The room was finally ready at 4.30 pm, which is 1.5 hours later than the stated check-in time. At this price we are paying, this is not acceptable.

2026-06-24 • via Nuitee
Y
Yufan • extended_group • cn
9
很棒很舒适的度假体验
Pros:

早餐种类齐全，涵盖中西，也有当地特色的面和米粉，能涵盖各种口味的选择。饮料种类也很多，各种食物都很好吃，能选的多种蛋的做法，omelette很好吃

2026-06-23 • via Nuitee
N
Nur Athirah • couple • my
10
2026-06-21 • via Nuitee
R
Rashid • solo_traveller • my
10
2026-06-20 • via Nuitee
K
Kalvin • family_with_children • my
8
2026-06-20 • via Nuitee