Balletti Palace Hotel

Hotels
•
Independent
7.4 (76 reviews)
Viale Trento 100, Viterbo, VT, 1100 , Viterbo , IT
390-761-344777

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Facilities

Free breakfast
Meeting rooms
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Excellent location near historic centre and station
Private/nearby parking available
Working elevator
Some guests report a varied/good breakfast
Perceived good value for some guests
Cons:
Outdated structure and need for renovation
Cleanliness issues (musty odors, worn towels, pest reported)
Breakfast quality inconsistent and limited allergen information
Worn rooms: peeling wallpaper, uncomfortable mattresses, vibrations
Amenity/maintenance problems (smart TV not working, lack of sockets)
Smoking odor entering hotel from entrance area

Categories

Cleanliness
5.8
Multiple reviews cite insufficient cleaning, musty/closed odors on room entry, visibly worn towels and at least one report of a cockroach; overall cleanliness below expected 4-star standard.
Service
9.6
Staff repeatedly described as kind, attentive and professional (receptionists praised); service is a clear strength noted across many reviews.
Location
9.4
Frequently praised for proximity to the historic centre and train station; convenient parking options mentioned—location is consistently a major positive despite some comments about the station area.
Room Quality
5
Numerous comments about an outdated property and tired rooms: peeling wallpaper, worn furnishings, thin/uncomfortable mattresses, occasional vibrations and intermittent maintenance issues.
Amenities
6
Mixed: elevator and basic facilities available but frequent reports of malfunctioning smart TV/apps, lack of Schuko sockets and generally limited/dated in-room amenities.
Value for Money
7.6
Mixed impressions: some guests highlight good value for price while others feel the hotel does not fully meet 4-star expectations; overall perceived as reasonable value.
Food and Beverage
6.4
Breakfast descriptions vary from ‘good/varied’ to ‘basic/low quality’; issues highlighted include low product quality, limited variety and lack of clear allergen/ingredient information.
Overall Experience
9.4
Overall impression is mixed but skewed positive due to consistently praised staff and excellent location; significant concerns about cleanliness and refurbishment needs temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-29 03:32

Property Description

Experience the enchanting charm of Balletti Palace Hotel, your perfect getaway in Viterbo.

Stunning Views and Impeccable Dining
Take in breathtaking garden views from our terrace while enjoying a delicious meal at Le Grenier. Savor exquisite dishes or opt for the convenience of room service, available during limited hours.

Unmatched Comfort and Connectivity
Relax in one of our 92 air-conditioned rooms featuring flat-screen TVs, minibars, and complimentary wireless internet access. Our private bathrooms come equipped with trendy bidets, ensuring comfort and luxury in every detail.

Convenient Amenities for Every Traveler
Whether you’re here for business or leisure, enjoy a complimentary buffet breakfast, express check-in, and self-parking. Our dedicated concierge services elevate your stay, ensuring your every need is met.

Don't miss out on this extraordinary experience—book your stay at Balletti Palace Hotel today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FCO

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

7.4
Based on 76 reviews
Cleanliness: 5.8
Service: 9.6
Location: 9.4
Room Quality: 5
Amenities: 6
Value for Money: 7.6
Food and Beverage: 6.4
Overall Experience: 9.4
R
Raul • family_with_children • es
9
Pros:

L'esmorzar era una mica pobre, però correcte

Cons:

L'esmorzar una mica més complert

2026-08-05 • via Nuitee
F
fabienne • solo_traveller • fr
5
Pros:

La proximité par rapport au centre-ville c'est tout

Cons:

La vétusté de l'hôtel
Que l'immeuble vibre étant de proximité de la gare
Petit déjeuner médiocre sans équipement conserver les denrées délicates au frais œuf de fromage charcuterie yaourt

2026-07-24 • via Nuitee
A
Anna • solo_traveller • it
8
Pros:

Vicinanza con la stazione

Cons:

Quartiere un po' isolato

2026-07-17 • via Nuitee
S
Salvatore • solo_traveller • it
10
Pros:

Personale disponibile e gentile, camera molto pulita

Cons:

Mancanza di un ristorante all'interno, ero lì di domenica e purtroppo bei dintorni ristoranti chiusi. Ma questo non riguarda realmente l'hotel che consiglio vivamente

2026-07-06 • via Nuitee
A
Alessandra • solo_traveller • it
9
Ottimo rapporto qualità prezzo
Pros:

Camera ampia e spaziosa, letto molto comodo, aria condizionata indipendente da poter gestire.

Cons:

Personalmente non amo la moquette degli alberghi. Si vede che è stato un albergo di grandi fasti le aree comuni non sono con l' aria condizionata ma per il rapporto qualità prezzo capisco perfettamente che avrebbe un costo più alto. L' illuminazione nelle stanze e nel bagno non è ottimale. Ma se mi servisse tornare su Viterbo lo terrei in genere considerazione.

2026-06-22 • via Nuitee
P
pino giugno • solo_traveller • it
10
Bella esperienza davvero
Pros:

La gentilezza alla reception
E la pulizia in generale

Cons:

Nulla

2026-06-22 • via Nuitee
F
Francesca • extended_group • it
3
Cons:

pulizia generale molto scarsa e colazione non da hotel 4 stelle

2026-06-19 • via Nuitee
P
Piergiorgio • solo_traveller • se
6
You get what you paid for.
Pros:

Position and price

Cons:

Not a 4 stars standard. Toiletries substandard. Not a water kettle or coffee in the room. Breakfast very poor.

2026-06-18 • via Nuitee
S
Sante • solo_traveller • it
4
Fortunatamente ci siamo fermati solo per una notte.
Pros:

La posizione.

Cons:

Struttura ferma al passato, camera trascurata: letti scomodi, mobilio datato, in bagno phon rotto e piastrelle tenute insieme con nastro da pacchi marrone.

2026-06-14 • via Nuitee
L
luca • couple • it
8
Pros:

buona colazione, buona posizione

2026-06-14 • via Nuitee
D
Daniele • solo_traveller • it
8
Pros:

Ottimo rapporto qualità/prezzo
Personale molto professionale e disponibile

Cons:

La colazione purtroppo deludente per la parte salata

2026-06-12 • via Nuitee
F
Fini • solo_traveller • it
8
Pros:

La camera era spaziosa e ben tenuta. Suggerisco il cambio dei fancoil per il cdz perché sprovvisti di telecomando. Ad ogni modo la refrigerazione della camera è buona

Cons:

Nn

2026-06-12 • via Nuitee
L
Loretta • extended_group • it
6
2026-06-11 • via Nuitee
R
Ruben • couple • es
10
Perfecta
Pros:

Personal muy atento y gentil. Con un gran restaurante el mejor tiramisú… tuve un descuido en la habitación al salir y me enviaron mis objetos personales al siguiente hotel donde me alojé. Muchas gracias!!

2026-06-09 • via Nuitee
S
Silvia • family_with_children • it
5
Pros:

Lo staff molto gentile,la pulizia lasciava molto a desiderare per essere un 4 stelle...la colazione con prodotti non proprio freschissimi e lasciata molto al caso....sicuramente non ci tornerei ,più che altro per la poca pulizia delle camere e dell hotel in generale!

Cons:

La poca pulizia

2026-06-07 • via Nuitee
E
Enza • family_with_children • it
8
2026-06-06 • via Nuitee
A
Andrea • family_with_children • it
9
Pros:

Parcheggio chiuso, colazione, gentilezza e disponibilità del personale

2026-06-04 • via Nuitee
G
Gianluca • couple • it
6
2026-06-04 • via Nuitee
V
Vairo • solo_traveller • it
5
Struttura da rivedere
Pros:

Personale gentile e premuroso. Ascensore funzionante.

Cons:

Struttura datata, andrebbe totalmente ristrutturata, esterni fatiscenti specialmente sul lato antistante la linea ferroviaria. La qualità dei prodotti per la prima colazione potrebbe essere migliorata.

2026-05-19 • via Nuitee
A
AccademiA • solo_traveller • it
9
2026-05-18 • via Nuitee