Hampton Inn & Suites Norfolk-Airport

Hotels
•
Hampton Inn
8.4 (598 reviews)
1511 USAA Drive , Norfolk , US
+1 757-605-9999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and praised airport shuttle driver
Very convenient location close to airport and local attractions
Good pool and family-friendly amenities
Always-available hot coffee/tea in the lobby
Clean rooms reported by many guests
Nice patio views and outdoor activity options
Cons:
Severe late-night check-in/system maintenance issue reported
Room maintenance needed (shower door, smeared mirrors)
Some rooms feel dated; bed described as too hard
Inconsistent breakfast/food quality; powdered eggs complaint
Price concerns for some guests
At least one missed room service report
Elevator incident reported (guest stuck)

Categories

Cleanliness
7.8
Many guests described rooms as generally clean, but multiple comments note issues (smeared mirrors, shower area needing maintenance, and one report of missed room service).
Service
9.8
Staff are repeatedly praised (helpful reception, breakfast staff, and an outstanding airport shuttle driver named Cherry). There is one major negative incident (guests forced to wait at 1:00–1:45AM due to system maintenance), but the overall sentiment strongly favors excellent service.
Location
9.5
Frequently cited as a strong point: close to the airport, great proximity to local activities, nice patio views and easy access to nearby attractions.
Room Quality
7.2
Mixed feedback: some rooms feel dated and in need of updates, the bed was described as very hard by at least one guest, and there are specific maintenance needs (shower door, worn areas).
Amenities
9.3
Positive mentions for pool, outdoor activities, airport shuttle, and always-available hot coffee/tea in the lobby; amenities are viewed as a strong asset, especially for families.
Value for Money
7.6
Mixed perceptions: some guests felt the stay was decent but not outstanding and at least one cited price as a negative, suggesting value is average to slightly below expectations for some.
Food and Beverage
7.4
Breakfast experiences vary—several guests enjoyed it (and kids liked it), while others found it worse than other places; a specific complaint noted powdered eggs.
Overall Experience
8.6
Overall mostly positive with multiple recommendations and praise for staff and location, tempered by occasional serious service failure (late-night check-in) and some maintenance/quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location and Shuttle Service
Located just a 10-minute drive from Norfolk Airport, the Hampton Inn Norfolk offers a complimentary shuttle service, making travel a breeze for our guests.

Relaxing Amenities
Unwind in our indoor pool, stay productive in the business center, and start your day right with a delicious continental breakfast - all available at our hotel.

Comfortable Rooms and Nearby Attractions
Each room features essential amenities like a work desk, coffee maker, cable TV, and free Wi-Fi. Explore nearby attractions such as the Norfolk Botanical Gardens and Chesapeake Conference Center during your stay.

Experience convenience and comfort at Hampton Inn Norfolk - book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

8.4
Based on 598 reviews
Cleanliness: 7.8
Service: 9.8
Location: 9.5
Room Quality: 7.2
Amenities: 9.3
Value for Money: 7.6
Food and Beverage: 7.4
Overall Experience: 8.6
H
Hall • couple • us
9
2026-10-30 • via Nuitee
R
Richard • solo_traveller • us
8
2026-10-26 • via Nuitee
A
Alana • family_with_children • us
1
Completely unacceptable to make us wait like that at that hour.
Cons:

We arrived at 1am after our 11pm arrival flight was delayed. I had already made a reservation. Upon arriving at this hour, we were told that the electronic system they use was currently under maintenance and they wouldn't be able to check us in until the maintenance window closed. We waited in the lobby with my 2yo son until 145am because they wouldn't check us in.

2026-10-19 • via Nuitee
W
William • couple • us
8
2026-10-16 • via Nuitee
K
Katherine • extended_group • us
5
Pros:

Great check in staff and the airport shuttle driver was AWESOME. Cherry was his name. Good hotel proximity to the airport.

Cons:

The shower door and area around the shower need maintenance. The mirrors in the rooms looked smeared and dirty. Would be nice if you sold splits of wine to take up to the room.

2026-10-16 • via Nuitee
K
Kathleen • solo_traveller • us
10
Clean convenient location and the staff was exceptional friendly accommodating and always had a smile!
2026-09-14 • via Nuitee
M
Michael • couple • us
8
Staff was very nice.
Pros:

Location

Cons:

Did not like the powdered eggs.

2026-09-01 • via Nuitee
S
Shandeen • solo_traveller • us
10
Home away from home
2026-08-26 • via Nuitee
L
Linda • solo_traveller • us
2
Chose a different hotel.
Pros:

Nothing, it was an old hotel.

Cons:

It really needs to be updated, old and run down.

2026-08-08 • via Nuitee
D
Debra • couple • us
10
Excellent!
Pros:

We arrived very early for check-in, and they went above and beyond to get our room. We were able to check in early, and were so happy as we had flown all night. Highly recommend!

Cons:

It was all good.

2026-07-24 • via Nuitee
M
martha • family_with_children • us
8
First time. In Norfolk Virginia..hope to return soon
Pros:

Staff was excellent and helpful with any issues

Cons:

Would have liked covered patio for non '- smoking

2026-07-19 • via Nuitee
S
Shannon • couple • us
10
Perfect hotel for our needs
Pros:

The location was amazing, close to everything! The room size was great. The breakfast was good. Having hot coffee and tea available in the lobby at all times was wonderful

Cons:

The bed was really hard. Some things in the room needed to be updated but, they did not affect our stay.

2026-07-15 • via Nuitee
D
David • couple • us
8
Pros:

Pool was good.

Cons:

Breakfast was not as good as many other places I have been.

2026-07-13 • via Nuitee
N
Nancy • solo_traveller • us
10
Great time meeting new friends, engaging activities in the area
Pros:

loved the views from the patio, walks at sunset, kid time at the pool and outdoor activities, fun amenities within walking distance or short drive, nice staff Not sure we could ask for more - breakfast was fun for the kids

Cons:

nothing

2026-07-12 • via Nuitee
P
Patricia • solo_traveller • us
8
Pros:

Close to airport

2026-06-30 • via Nuitee
A
Austin • solo_traveller • us
9
2026-06-20 • via Nuitee
A
Austin • solo_traveller • us
9
2026-06-20 • via Nuitee
A
ANLLY • family_with_children • us
6
Muy agradable excelente limpieza todo muy lindo
Pros:

Muy buen desayuno

Cons:

Nunca llegaron a dar servicio a la habitación

2026-06-15 • via Nuitee
M
MARY • family_with_children • us
8
Cons:

Price

2026-06-14 • via Nuitee
O
Owens • couple • us
6
It was a decent stay, nothing outstanding.
Pros:

The location

Cons:

I got stuck in the elevator and had to use the inside phone to get assistance.

2026-06-13 • via Nuitee