Comfort Hotel Hiroshima Otemachi

Hotels
•
Comfort
7.9 (3223 reviews)
Naka-ku Otemachi 3-7-9 , Hiroshima , JP
+81 82-545-7811

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent/central location near attractions
Very clean rooms
Good/very nice breakfast and buffet
Friendly and helpful staff (generally)
Convenient access to streetcar and nearby shops
Quick check-in and efficient service in many cases
Quiet enough to sleep despite city sounds for some
Good value noted by several guests
Cons:
Rooms frequently described as small/cramped
Some guests unhappy with breakfast variety (mixed reports)
AC/heating limitations in some rooms (cooling-only systems)
Occasional service failure (refused extra sheet)
Parking/parking directions somewhat confusing
Laundry dryer slow; bath has high side to step into
No complimentary water in some rooms reported
Queen bed made by joining two beds caused discomfort

Categories

Cleanliness
8.6
Multiple reviews explicitly praise cleanliness ("Very clean", "Room was clean", 清掃がしっかりされており), indicating generally very good housekeeping and room cleanliness.
Service
8.2
Staff frequently described as friendly and helpful at reception and breakfast; a notable negative instance (refused to provide an extra sheet despite multiple requests) creates a minor mixed sentiment but overall positive staff interactions.
Location
9
Location is repeatedly praised as excellent/central with easy access to attractions, streetcar and the Peace Memorial Museum — consistently strong positive sentiment.
Room Quality
6.7
Multiple comments about small/cramped rooms, high bath threshold, and bed seam discomfort indicate room size and configuration are noticeable drawbacks despite occasional mentions of comfortable or decent-sized rooms.
Amenities
7.8
Breakfast buffet, Library Cafe and communal spaces are appreciated; some issues noted (limited parking, laundry dryer slow, AC/heating constraints) produce a generally good-but-not-perfect amenities impression.
Value for Money
7
Mixed mentions: several guests call it good value or low price, while others say the room size or features do not fully justify the price — net sentiment slightly below target.
Food and Beverage
8
Breakfast is frequently praised (good variety, very nice buffet), though a few reviews cite limited variety or very poor breakfast in isolated cases; overall positive.
Overall Experience
7.9
Overall stays are described as good or great with convenient location and generally positive service/cleanliness; isolated service/room-size issues temper some guests' willingness to repeat.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Located just a minute's walk from Chuden-mae Station, Comfort Hotel Hiroshima Otemachi offers easy access to transportation for your convenience.

Modern Amenities
Enjoy free WiFi, flat-screen TV with VOD channels, and complimentary breakfast during your stay. The air-conditioned rooms are equipped with all the essentials for a comfortable visit.

Nearby Attractions
Explore Hiroshima Peace Memorial Park and Hiroshima Castle, both within walking distance and a short drive away from the hotel.

Experience comfort and convenience at Comfort Hotel Hiroshima Otemachi. Book your stay now!

Important information:

Please note that you must show a valid photo ID and credit card upon check-in.

Please note the property will be closed due to Covid-19 pandemic. Hotel closure is expected from 17th May 2021 until further notice.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HIJ

Location

Guest Reviews

7.9
Based on 3223 reviews
Cleanliness: 8.6
Service: 8.2
Location: 9
Room Quality: 6.7
Amenities: 7.8
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7.9
Y
Yuta • family_with_children • jp
8
2026-10-31 • via Nuitee
I
Ian • couple • gb
9
2026-10-31 • via Nuitee
J
Julia • family_with_children • de
8
2026-10-31 • via Nuitee
C
Carmela • couple • it
8
First touchdown in Japan
Pros:

Posizione centrale
Camere piccole ma confortevoli

Cons:

La colazione è poco varia ma comunque un plus

2026-10-30 • via Nuitee
G
Grzegorz • couple • pl
3
rozwiązania dot. grzania/chlodzenia w pokoju zepsuły odbioru hotelu
Pros:

lokalizacja była ok

Cons:

wyłączenie możliwości chłodzenia klimatyzacja w pokoju i rozwiązanie poprzez otwieranie okna podczas deszczu jest nieporozumieniem

2026-10-30 • via Nuitee
H
HECTOR • solo_traveller • pe
8
Calidad precio no van de la mano
Pros:

Bueno cerca a lugares a visitar

Cons:

Es muy muy pequeño y no justifica para el precio

2026-10-30 • via Nuitee
M
Marie • couple • ca
8
Overall, a great stay in a convenient location, with easy access to local attractions and transportation. The only downs
Pros:

Excellent location, with easy access to the streetcar, convenience stores, and the Hiroshima Peace Memorial Museum. Everything was conveniently within reach, making it easy to explore the city.

Cons:

The breakfast selection was somewhat limited, with room for improvement in both variety and options.

2026-10-30 • via Nuitee
美香 • couple • jp
7
2026-10-30 • via Nuitee
A
Ali • couple • ca
8
Pros:

Very clean
Great breakfast
Quiet room

Cons:

I asked the staff to give me a sheet as the blanket was very hot for me.
But they said we cant. However I asked 3 different staff, but they didnt provide it.
Overal was good experience, but based on this issue, I wouldn't come back to this hotel or recommend it.

2026-10-30 • via Nuitee
E
Ellie • couple • gb
10
Great stay
Pros:

Great location, very clean. Rooms were decent sized. Staff very helpful. Excellent value for money

2026-10-29 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Very nice breakfast, good location

2026-10-29 • via Nuitee
N
NORIKO • couple • jp
5
Pros:

宿泊費が低価格。

Cons:

部屋が狭い。

2026-10-29 • via Nuitee
A
ayako • family_with_children • jp
10
Pros:

清掃がしっかりされており、清潔感があり、部屋も広かったです。ゆっくりできました。中心地のせいか、夜間は救急車の音やサイレンなどが聞こえ、ちょっとうるさかったですが、ゆっくり寝れました。モーニングも量も質もよく、とてもよかったです。全館空調で冷房しかはいらなく、寒かったので、言うと、ヒーターを貸してもらえ暖かく過ごせました。

Cons:

駐車場が少し分かりにくかったです。

2026-10-29 • via Nuitee
A
Anna • couple • de
9
Pros:

Das Früstücksbuffet war wirklich toll, es gab viel Auswahl. Die Unterkunft ist sauber und man bekommt genau das was man auch bezahlt. Die Lage ist super, der Friedenspark ist direkt um die Ecke

2026-10-29 • via Nuitee
E
Eric • family_with_children • gb
8
2026-10-29 • via Nuitee
T
Takeshi • couple • jp
8
2026-10-29 • via Nuitee
Y
YASUTAKE • couple • jp
10
2026-10-29 • via Nuitee
H
HW1009 • family_with_children • id
9
Pros:

Room was clean, check-in process was quick, not too far from the major attractions like the Atomic Dome etc. I always love the breakfast and Library Cafe in every Comfort Inn

2026-10-28 • via Nuitee
片山 • family_with_children • jp
6
2026-10-28 • via Nuitee
K
Kazuhiro • solo_traveller • jp
7
宿泊料金を踏まえ、また利用するかは考えると思う
Pros:

リッチ場所が良かった

Cons:

・部屋が狭い（荷物を置くと足場が無くなる）
・細かい部屋説明が分からない（エアコンなど）
・クィーンベッドの宿泊でしたが、2つのベッドを
　くっつけたベッドであった為、真ん中で寝ると
　継ぎ目が気になり、寝心地が良くなかった

2026-10-28 • via Nuitee