Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (by train station, close to old town and shopping centre)
Very good/varied breakfast
Clean and well-kept rooms
Friendly and helpful staff (upgrades, luggage storage, accommodating)
Nice reception/bar touches (plants, bar service), sauna available
Cons:
Some room issues: mattresses too soft, narrow single beds, or wrong room type assigned
Parking is expensive
Gym is basic
Occasional service problems reported on arrival
Street/tram noise for street-facing rooms

Categories

Cleanliness
9.3
Multiple reviews describe the hotel and rooms as very clean and tidy; overall cleanliness is a clear positive with only minor comments about mattress firmness.
Service
9.2
Staff frequently praised as friendly, helpful and accommodating (room upgrades, luggage storage); a few isolated reports of service problems on arrival lowered but did not outweigh positive accounts.
Location
9.8
Consistently highlighted as excellent — central position, next to the train station, close walk to the old town and shopping centre; the hotel's main strength.
Room Quality
8.6
Rooms described as clean and of adequate size but with caveats: some guests received different room types than booked, some found beds/mattresses too soft or narrow.
Amenities
8.8
Good basic amenities noted (sauna mentioned, bar, plants at reception), but gym is described as basic and some missing conveniences (e.g., towel warmer) were noted.
Value for Money
8.3
Mixed signals: many found the hotel worth the price given location and breakfast, while others called it expensive and complained about parking costs and occasional pricing increases.
Food and Beverage
9.5
Breakfast repeatedly praised as excellent, varied and delicious (noted pastries, large selection); bar and drinks also positively mentioned.
Overall Experience
9.3
Overall very positive guest sentiment: excellent location, strong breakfast and friendly staff lead to high overall ratings despite a few service/room-specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Designer Rooms with Modern Amenities
Vienna House Andel's Cracow offers contemporary 4-star designer rooms equipped with air conditioning and satellite TV. The rooms are designed to provide both comfort and style for a memorable stay.

Culinary Delights at Mavericks Restaurant
Indulge in a varied buffet breakfast at Mavericks Restaurant, known for its creative California-style dishes with Asian, Mexican, and European influences. Guests can start their day with a delicious meal prepared by talented chefs.

Convenient Location and Exceptional Services
Located just a short walk from the Main Market Square, Vienna House Andel's Cracow is in the heart of the city. With 24-hour front desk assistance, airport shuttle services, a sauna, and a fitness centre, guests can enjoy a convenient and comfortable stay.

Experience the perfect blend of luxury and convenience at Vienna House Andel's Cracow. Book now for an unforgettable stay in Kraków!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Location

Guest Reviews

9.1
Based on 5414 reviews
Cleanliness: 9.3
Service: 9.2
Location: 9.8
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 9.5
Overall Experience: 9.3
T
Thomas • couple • gb
8
Very nice hotel in a fantastic location.
Pros:

Location was perfect

Cons:

Nothing to dislike

2026-11-07 • via Nuitee
S
Saeed • couple • sa
9
2026-11-07 • via Nuitee
O
Olena • extended_group • ua
10
2026-11-07 • via Nuitee
M
Marek • couple • se
10
2026-11-06 • via Nuitee
A
avihay • family_with_children • il
10
Pros:

מיקום מעולה, צוות נחמד ואדיב
חדר מעוצב יפה מאוד

2026-11-06 • via Nuitee
I
Iwona • family_with_children • pl
10
2026-11-06 • via Nuitee
C
Carlos • family_with_children • es
10
excelente
Pros:

limpieza,tranquilidad,ubicacion

Cons:

nada

2026-11-06 • via Nuitee
N
Nikoletta • family_with_children • hu
10
2026-11-06 • via Nuitee
L
Lara • solo_traveller • gb
10
Safe for solo travellers, clean, stylish hotel
Pros:

Would absolutely recommend this hotel. The location is perfect, short walk to old town and directly across from main train station. As a solo traveler I felt safe 100% of the time here

Cons:

Slightly pricey but worth it in my opinion

2026-11-05 • via Nuitee
R
reut • family_with_children • il
9
Pros:

מיקום מעולה, נגישות מעולה לתחבורה ציבורית.
נקי, מסודר, ארוחת בוקר מצויינת.

2026-11-05 • via Nuitee
M
Madeleine Agius • family_with_children • mt
10
2026-11-04 • via Nuitee
A
Angelo • solo_traveller • it
10
2026-11-04 • via Nuitee
M
Mark • solo_traveller • gb
7
2026-11-04 • via Nuitee
T
Tamotsu • family_with_children • jp
10
Pros:

ロケーションが最高！

2026-11-03 • via Nuitee
V
virginie • family_with_children • fr
8
Hôtel hyper bien placé ville très agréable
Pros:

Hôtel hyper bien placé, confortable et propre

Cons:

Prix des chambres un pu trop élevé pour les prestations et manque d équipement dans les chambres par exemple pas de cafetière juste une bouilloire

2026-11-03 • via Nuitee
H
Herman • couple • no
4
Helt rævva hotell
Pros:

Var en plass og sova

Cons:

Alt

2026-11-03 • via Nuitee
G
Gabriele • couple • it
10
2026-11-03 • via Nuitee
S
SERAFIN • solo_traveller • es
10
La casa cuando viaje a Cracovia
Pros:

Todo, esta en muy buen sitio, las camas muy cómodas, el desayuno brutal!!! Cuando vuelva a Cracovia, este será mi hotel

Cons:

Repito, me gusto todo.

2026-11-03 • via Nuitee
C
Consuelo • couple • it
10
Hotel modernissimo nel cuore di Cracovia
Pros:

Struttura moderna posizione centralissima ad un passo dalla stazione principale e dalla città vecchia consigliatissimo

Cons:

Nulla

2026-11-03 • via Nuitee
M
Michael • couple • us
8
Pros:

Very good!

2026-11-03 • via Nuitee