Hotel Ikzam Palenque

Hotels
8.9 (492 reviews)
Merle Green No 7, Centro Ecoturistico La Cañada , Palenque , mx
+52 916 345 0870

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness of hotel
Cons:
Noise from nearby areas
Issues with room assignments
Some unhelpful staff interactions

Categories

Cleanliness
8.81
Clean and tidy room in a well-kept hotel as per multiple reviews.
Service
8.98
Generally polite and helpful personnel, though some comments about lack of warmth.
Location
9.32
Excellent central location, very convenient for access to town and attractions.
Room Quality
8.57
Rooms described as small but adequate; some issues with noise in specific rooms.
Amenities
8.8
Good amenities including a nice pool area, though some complaints about noise.
Value for Money
8.66
Good value for services provided, but some inconsistency noted in room assignments.
Food and Beverage
8.91
Breakfast buffet and on-site meals rated positively by guests.
Overall Experience
9.18
Overall pleasant experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:14

Property Description

Eco-Tourism Haven in Palenque

Serene Accommodations: Enjoy comfortable rooms with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Relax in the private bathroom with a refreshing shower after a day of exploration.

Culinary Delights: Indulge in a variety of regional and international dishes at Kinich Kan Balam restaurant. Start your day with an optional American breakfast before heading out to discover the wonders of Chiapas.

Relaxation and Adventure: Unwind by the outdoor pool or in the hot tub, or take advantage of the shuttle service to visit nearby attractions like the Archeological Zone of Palenque and the Misol-ha Waterfall.

Book your stay at Hotel Chablis Palenque for an unforgettable eco-friendly retreat in Mexico!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Location

Guest Reviews

8.9
Based on 492 reviews
Cleanliness: 8.81
Service: 8.98
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.66
Food and Beverage: 8.91
Overall Experience: 9.18
A
Abigail • solo_traveller • mx
1
2026-08-29 • via Nuitee
K
Kate • couple • ca
9
2026-08-28 • via Nuitee
C
Carlos • couple • no
9
2026-08-27 • via Nuitee
B
Beatriz • extended_group • es
5
Aceptable
Pros:

La decoración de su Hall

Cons:

El personal

2026-08-19 • via Nuitee
C
Chiara • extended_group • it
8
Hotel in bella posizione fuori dal caos di Palenque con piscina. Camere accoglienti con un bel bagno e balcone privato.
Pros:

Piscina molto carina, cosi come la camera e la posizione

Cons:

Non si poteva fumare nemmeno sul balcone privato, non facilmente indicata la struttura da raggiungere. Pessimo servizio lavanderia: ci hanno stinto e rimpicciolito diversi capi e il costo è quello di una lavanderia di Milano. Le escursioni proposte in reception avevano dei costi folli

2026-08-19 • via Nuitee
B
Beatriz • extended_group • es
5
Aceptable
Pros:

La decoración de Hall

Cons:

El trato de el personal fue muy mejorable

2026-08-19 • via Nuitee
S
SIEN CHI • couple • tw
6
Pros:

Location, room quality

Cons:

Hotel activity packages was really bad!

2026-08-18 • via Nuitee
P
PAOLA • extended_group • it
9
Pros:

Belle camere moderne e pulite. Bel bagno con tutte le amenità necessarie. Piscina ottima per rilassarsi. Personale gentile.

Cons:

Niente da segnalare

2026-08-17 • via Nuitee
R
Rianne • solo_traveller • nl
8
2026-08-16 • via Nuitee
J
Julia • solo_traveller • gb
9
Pros:

Lovely hotel in a quiet area. Staff friendly and helpful. Location worked well for us to see the ruins at Palenque. The pool was very pleasant to sit by and to swim in.

Cons:

Only small things like having to ask for enough towels even though we were clearly a booking of three people.

2026-08-14 • via Nuitee
B
Barnaby • solo_traveller • us
8
Relaxing Palenque stay with a great pool!
Pros:

The hotel was very attractive and the room was well-sized, clean and well maintained. The shower had good water pressure and temperature control. The pool and the pool area were also very nice and the pool itself was both pleasant and appreciated on hot and humid days. The restaurant was also good.

Cons:

Like many modern Mexican hotels, the room, while spacious and clean, lacked a bit of what one might call charm. This isn't a deal breaker--you should be at the ruins or the pool--but worth noting. In other words, it is not a colonial-style hotel, but one with modern serviceable rooms and lots of other pluses.

2026-08-10 • via Nuitee
A
ALICIA • solo_traveller • es
5
Aceptable
Pros:

La ubicación

Cons:

La habitación está un poco vieja, pero lo peor ha sido un ruido intermitente como de motor o bomba que se encendía y apagaba continuamente impidiendo dormir bien

2026-08-09 • via Nuitee
M
María Cristina • couple • ar
10
Excelente experiencia
Pros:

La ubicación, a 300 m de la terminal de autobuses. Rodeado de restaurantes. El restaurante del hotel muy bueno. En una zona con mucha vegetación. Muy buena conexión a Internet. Una muy agradable piscina imprescindible para refrescarse Habitación amplia. Muy linda decoración en general

Cons:

No eran buenos los colchones deberían realizar un cambio. Demasiado blandos

2026-08-06 • via Nuitee
R
Ruben • family_with_children • nl
9
Good hotel in a safe location in Palenque
Pros:

- Pool
- Friendly staff
- Location

2026-08-06 • via Nuitee
W
Wim • family_with_children • be
10
Zalig hotel in centrum van Palenque, een aanrader.
Pros:

Topligging in centrum Palenque: in groene wijk/straatje omringd met restaurants. Tegelijk ook rustig en stil. Je wordt ontvangen met welkomstdrankje.
Fijn zwembad, ideaal om af te koelen.
Handig dat er parking is.
Wij hadden enkel kamer (geen ontbijt) , één keer ook geluncht aan het zwembad en dat was zeer lekker. Kamer is prima: goed bed, goeie badkamer. Op gegeven moment was er issue met toilet en dat werd zeer snel opgelost.
Vriendelijk personeel

Cons:

Niets

2026-08-05 • via Nuitee
C
Cyril • family_with_children • fr
8
Pros:

Literie, propreté et personnels attentifs

Cons:

Le manque d'insonorisation des chambres

2026-08-05 • via Nuitee
A
Aoife • solo_traveller • ie
9
Pros:

We stayed for less than 24 hours but enjoyed the hotel nonetheless. The atmosphere was good, the pool area was really lovely and the staff were very nice. It's a pretty basic hotel but has everything you need for a short stay. It's also walkable to the bus station.

Cons:

The beds are standard doubles, so probably a little smaller than most people are used to.

We had dinner after arriving latish and the food in the restaurant was only OK. The service was very good, though.

2026-08-02 • via Nuitee
V
Vanrell Font • solo_traveller • es
10
2026-08-02 • via Nuitee
S
Sabrina • solo_traveller • de
9
Sehr schönes Hotel
Pros:

Es war ein toller Aufenthalt. Das Personal war sehr freundlich, dass Zimmer groß und gut eingerichtet. Die Betten waren bequem. Der Pool ist super, um sich abzukühlen.
Das Restaurant ist auch super. Wir hatten hier einen tollen Aufenthalt und empfehlen das Hotel 100% weiter.

Cons:

-

2026-07-25 • via Nuitee
A
Auri • solo_traveller • mx
10
Estancia placentera 😍
Pros:

El hotel excelente, muy bonito, cómodo, mi habitacion muy bien distribuida, me tocó vista a la piscina, hermosa vista. Personal muy amable, recepción, restaurante, todo muy bien. Regresaría con gusto

Cons:

Todo muy bien. Me gustó mucho, lo recomiendo.

2026-07-16 • via Nuitee