Grand Hyatt Shanghai

Hotels
•
Grand Hyatt
9 (1278 reviews)
Jin Mao Tower, 88 Century Avenue , Shanghai , cn
+862150491234

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.14
Bathrooms were dirty and room cleanliness was mentioned as needing improvement.
Service
9.11
Staff were described as helpful, though some reviews mentioned poor reception service.
Location
9.65
Conveniently located near major attractions with great views.
Room Quality
9.6
Rooms were spacious and comfortable, with great views.
Amenities
8.63
Room amenities noted as needing a modern revamp, though facilities such as the restaurant were praised.
Value for Money
8.59
Some felt the pricing did not match the overall experience due to specific issues.
Food and Beverage
9.14
Breakfast had a lot of choices and was generally praised.
Overall Experience
9.11
Overall stay was enjoyable despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Luxurious Rooms with Spectacular Views
Grand Hyatt Shanghai offers luxuriously decorated rooms with floor-to-ceiling windows, providing sweeping views of either the Pudong skyline or the Shanghai waterfront. Each spacious guestroom features modern amenities like a flat-screen TV, coffee machine, and a laptop safe box. The elegant atmosphere is enhanced by a generous working area, cosy seating, and comfortable beds with feather down duvets.

World-Class Dining Experience
Indulge in gourmet cuisine across 9 stylish restaurants at Grand Hyatt Shanghai. From signature Italian dishes at Cucina to seafood and Japanese flavors at The Grill and Kobachi, there is a wide range of local and international dishes to satisfy every palate. Guests can also enjoy local delicacies at Club Jin Mao or unwind with beverages and music at Cloud 9, Patio, and Piano Bar.

Relaxation and Recreation
Guests can enjoy a range of leisure facilities, including soothing spa treatments at Club Oasis Spa, a dip in the indoor Sky Pool with a breathtaking panorama of the Shanghai skyline, and a workout in the fitness center. The hotel also provides a well-equipped business center, tour desk assistance for sightseeing, ticketing arrangements, and car rental services.

Book your stay at Grand Hyatt Shanghai for an unforgettable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

For the third guests:
- Club rooms and Suites CNY450 + 15% service charge.
- All other room types CNY200 + 15% service charge.

Swimming Pool Dress Code Policy: For your comfort and safety, we kindly request that all guests wear an appropriate swimsuit and a swimming cap when using the pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for CNY 402.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1278 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 9.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
L
Lei • family_with_children • us
10
Pros:

Great location with an excellent room view. I loved the room's décor, the bed was very comfortable, and the room had all the amenities I needed.

Cons:

None

2026-07-04 • via Nuitee
N
Nicolai • family_with_children • de
9
2026-07-04 • via Nuitee
T
Tim • couple • au
9
Pros:

Great views

2026-07-03 • via Nuitee
V
Viktor • family_with_children • uz
9
2026-07-01 • via Nuitee
M
muteb • couple • sa
10
2026-07-01 • via Nuitee
A
Amparo • solo_traveller • es
10
Pros:

Las habitaciones y la amabilidad del personal

Cons:

No hubo nada que no me gustara

2026-07-01 • via Nuitee
C
charline • solo_traveller • ae
9
2026-06-30 • via Nuitee
A
Alexander • solo_traveller • de
9
Wonderful
Pros:

Great Location, close to the METRO Station and City Center. It was a very pleasant stay and I can recommend that Hotel.

2026-06-30 • via Nuitee
M
Maria • family_with_children • it
9
We had a very comfortable night on our overlay
Pros:

the hotel is situated pretty high and rooms have a beautiful views(when the weather is clear) and it had very comfortable beds and everything was clean. It is easy to reach with Maglev from the airport. the food for breakfast was exceptionally fresh and good (we have tried Asian and western options.

Cons:

Everything was good.

2026-06-29 • via Nuitee
R
Roman • solo_traveller • nl
10
Pros:

Prachtige kamer, ruim en mooi ingericht. Geweldig uitzicht en rustige ambiance

Cons:

Personeel moet beter Engels spraken

2026-06-29 • via Nuitee
X
xiaojun • family_with_children • hu
9
2026-06-29 • via Nuitee
M
Milena • couple • ru
10
Прекрасный отель в самом топовом месте Шанхая!
Pros:

Все отлично! И расположение, комфорт, сервис! Хорошие завтраки ( два зала: европейский и азиатский), но лучше приходить до 8:30.Недалеко в 5 минутах Brand Mall через дорогу. В соседнем Shanghai Tower есть FamilyMart, Macdonalds.Жили на 78 этаже- вид бомбический!

2026-06-28 • via Nuitee
Александр • couple • ru
10
2026-06-27 • via Nuitee
Александр • solo_traveller • ru
10
2026-06-27 • via Nuitee
A
Andrei • couple • ro
10
2026-06-25 • via Nuitee
D
Dmitrii • extended_group • ru
10
2026-06-25 • via Nuitee
E
Ege Kivanc • solo_traveller • tr
9
2026-06-24 • via Nuitee
C
chinpei • family_with_children • us
9
Price is right with great river view and easy metro access
Pros:

Right across the Shanghai tower with easy access to metro. We had the “river view” room and even though could not see the Oriental Pearl Tower, the view is still excellent.

Cons:

The A/C temp is not really changeable. We just turned it off when it got too cold. No instruction of how to use coffee maker and no trash bags on all cans. Not sure if they are trying not to use plastic bags.

2026-06-24 • via Nuitee
H
Hakyung • couple • kr
7
Amazing Shanghai View from the High Floor 🌃✨
Pros:

The location and the view were absolutely amazing 🌆✨ Especially the Shanghai skyline from the high floor — it was honestly breathtaking both day and night.

Cons:

One downside was that the staff felt unfriendly when I check in.. But aside from that, the overall experience was still very enjoyable, and the view alone made the stay worth it 😊

2026-06-23 • via Nuitee
J
Jose David • extended_group • pe
10
2026-06-21 • via Nuitee