Best Western Plus Hotel at the Convention Center

Hotels
Best Western Plus
8.6 (679 reviews)
517 E. 1st Street , Long Beach , us

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Cleanliness issues (e.g., mattress smell)
No microwave in room
Inconsistent service from front desk staff

Categories

Cleanliness
8.09
Some reviews mentioned cleanliness issues, such as urine smell in mattresses.
Service
8.86
Staff were generally noted as pleasant and helpful, though some inconsistency in friendliness was mentioned.
Location
9.1
Multiple reviews praised the location for its proximity to attractions and convenience.
Room Quality
8.55
Rooms were mostly described as clean and comfortable, with little criticism.
Amenities
8.58
Amenities like breakfast and parking were mentioned positively despite some missing items like microwaves.
Value for Money
8.54
Value perception was slightly affected by cost complaints but overall satisfactory.
Food and Beverage
8.39
Breakfast received high marks, though some noted it could be better managed.
Overall Experience
8.66
Overall satisfaction was high despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:12

Property Description

Luxurious Accommodation
Stay at the Best Western Plus Hotel at the Convention Center in Long Beach for a truly upscale experience. Enjoy the comfort of well-equipped rooms with flat-screen TVs and free toiletries.

Relaxation and Fitness
Unwind in the on-site indoor pool or break a sweat at the fitness centre during your stay. Whether you prefer a leisurely swim or an intense workout, we have you covered.

Convenient Location
Located near popular attractions like Queen Mary and the Convention Center, our hotel offers easy access to the best of Long Beach. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 23 per day.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 679 reviews
Cleanliness: 8.09
Service: 8.86
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.39
Overall Experience: 8.66
N
Natalie solo_traveller us
5
Pros:

It was ok. Not the best.

Cons:

They charged me double for my parking fee.

2026-05-30 via Nuitee
L
Letizia couple us
10
Great service fast check in, exceptional staff.
Pros:

Hotel was very clean great location and staff was fantastic. I will definitely be coming back.

2026-05-27 via Nuitee
K
Kevin solo_traveller us
9
Pros:

Clean room, location, free breakfast.

2026-05-27 via Nuitee
U
Uladzimir solo_traveller us
8
2026-05-26 via Nuitee
J
James Ross solo_traveller gb
7
Was ok for a short stay.
Pros:

Comfortable bed.

Cons:

A little tired

2026-05-26 via Nuitee
A
A solo_traveller de
10
Pros:

Alles

2026-05-26 via Nuitee
J
Joseph solo_traveller us
1
Angry and dissatisfied and disappointed and loud refrigerator and only one bed when I thought I booked two beds but book
Pros:

Nothing I got bait and switched on reservations and they blamed booking dot com.

Cons:

I requested two double beds and they gave me a room called "double with bath accessibility " and it had only one bed.

2026-05-24 via Nuitee
M
Marcus couple us
10
Comfortable and clean for a last minute stay
Pros:

Very clean

2026-05-23 via Nuitee
A
AnnaAr solo_traveller de
6
Pros:

- Breakfasts were okay
- Cleaning was great

Cons:

- I didn't expect that we have to tip for the daily cleaning
- We could hear the corridor sounds
- The hotel insists that booking have to prove an invoice for the stay

2026-05-19 via Nuitee
D
Daisy couple us
10
2026-05-15 via Nuitee
A
alessandro extended_group it
8
Pros:

hotel di medio livello in prossimità della zona del lungomare, parcheggio nella struttura, stanza ampia

Cons:

moquette nella stanza dal letto, colazione scarsa

2026-05-15 via Nuitee
J
JUAN MANUEL solo_traveller us
9
2026-05-12 via Nuitee
A
Alfonso extended_group us
8
2026-05-09 via Nuitee
J
June solo_traveller gb
7
Good clean hotel
Pros:

Hotel in great location, clean, nice balcony, great coffee facilities 24hrs

2026-05-04 via Nuitee
E
Elton couple us
10
Great location for cruise, away from LA traffic. Lots to see in vicinity of hotel. Staff was extremely friendly and help
Pros:

Location was great

2026-05-03 via Nuitee
D
Dawn couple us
2
I will not stay at this Best Western Long Beach location again.
Pros:

Breakfast was ok. Eggs were runny and bacon was undercooked. Bed was comfortable.

Cons:

A roach was in our bathroom. I told the front desk. They sent housekeeping to the room. The hotel itself had a damp smell to it as well

2026-05-01 via Nuitee
J
Jose couple us
8
Overall great location and great service
Pros:

Great location

Cons:

Breakfast could be better.

2026-04-29 via Nuitee
E
eswar solo_traveller in
9
Value for money. Great for business travellers.
Pros:

Location is very good. Staff is quite helpful. Breakfast shoukd have been better. No variety .

Cons:

Breakfast would have been better. Almost same every morning.no variety.

2026-04-26 via Nuitee
R
Rosanne solo_traveller us
9
2026-04-25 via Nuitee
X
Xavier solo_traveller us
4
Pros:

Location and price

Cons:

The ADA room was so badly adapted that I could not shower or take a bath. I had to leave a night earlier.

The bed was too small.

2026-04-25 via Nuitee