Embassy Suites by Hilton Cincinnati Northeast - Blue Ash

Overall clean and comfortable

Wow. What a super disappointing stay. Begged for early check I told them coming in for son's wedding nope. Checked in they said you should you were MOG we would have accommodated you. I said I tried. Moved twice due to no air , tv or internet... we just suffered through with 75 to 80 degrees. Awful awful experience. Not to mention. 8 cars broken into Dust and noise due to major Reno kids spilling coffee everywhere the floors that were available to walk on just flithy. So embarrassing for everyone. Men painting over your head as you exit. Nice- telling everyone to stay away. The staff could care less gave us a extra drink ticket that the bar would not use because they didn't date it

I liked how the newly renovated rooms looked. My children enjoyed having a separate space to watch TV in our suite.

Good location

It was clean and will look nice when completed

The room size

The hospitality.

Very very disappointed about my experience at the Embassy Suites Blue Ash Ohio. It was a simple staycation for us. Room was okay although the bed was not a crisp look when we arrived. We selected this hotel to have the made to order breakfast, pool, and nice atmosphere. It's NOT as advertised on their website as well as on phone announcement while you wait on hold. No made to order breakfast, pool closed until June 2026. Breakfast was definitely subpar. No omelette station. Before we left there was a knock at the door with no announcement of who it was, and within 3 seconds the door opened. No apologies, just closed the door. To pay just north of $200, it was quite disappointing. Would not recommend at all.

We were very happy with our room. As always it was comfortable and very clean. We loved the breakfast and the evening reception. The staff for breakfast and the evening reception were all very nice and accommodating. We loved having a 12pm check out time instead of 11am.

I am shocked. Subpar for Hilton quality. We are in the second night of a four night stay and I am beyond disgusted. We came here with a marching band and got about 20 rooms. I was given the key to a room that was occupied by another person. Literally walked into their room. So embarrassing.
When we arrived to our second room, the bed was slept in. Not even made. We had to get a third room. Our other band director arrived to their room and there were dead gnats on the bedspread. They got another room as well. In their new room, the dining room chair had chocolate smeared all over the fabric. The staff brought a new chair. Our shower had small black hairs on the walls. The students were 5 kids to a room. The rooms were never serviced the next day. None of these kids could shower at night. When I called, the man said “there is a towel shortage”. I said why wasn’t any trash removed from the rooms. He had no answer.
A parent went down stairs to complain about the cleanliness of their role and asked when it would be tended to and the manager, Jacob, stated, “We’ll get to it when we get to it.” Is this for real? I pulled out the pullout couch tonight, as our daughter drove in for the competition. There were crumbs and larger pieces of food on the mattress. She chose to sleep on an air mattress on the floor instead. When she removed the spare sheets from the closet, there were small black hairs on the sheets. Were they even washed? I called for more clan sheets. They NEVER came. Had to go downstairs and get them ourselves. NO THANKS!!!! I’ll stick with Marriott next time. We are done with Hiltons.

I loved everything about this hotel even while they were undergoing renovations! The staff was amazing. Room was beautiful and clean. The breakfast was amazing. We can’t wait to return when the renovations are complete!