HOTEL MYSTAYS Otemae

Hotels
•
Mystays Hotel Group
7.9 (1709 reviews)
Chuo-ku Tokui-Cho 1-3-2 , Osaka , JP

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Laundry
Fax/photocopying
Ironing service
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Review Highlights

Pros:
Friendly, helpful staff
Convenient location near transport and attractions
Spacious rooms
Good value/price
Some well-equipped rooms (large fridge, adequate amenities)
Cons:
Cleanliness issues: odors (smoke), stained walls, dirty linens/carpet in some rooms
Inconsistent room quality: some rooms renovated, others dated
Bathroom/ventilation problems (old toilets, weak extractor fans, malfunctioning washlet)
Amenity problems in some cases (temperamental washing machine, dead AC remote)
Weak/spotty internet in some rooms

Categories

Cleanliness
6
Multiple reviews report unpleasant smells (including smoke), stained walls, dirty sheets, small flies, and generally dated/dirty-feeling carpets and curtains; some guests did note cleaned beds/bathrooms but overall cleanliness is a notable negative.
Service
9.5
Strongly positive across languages: staff repeatedly described as very friendly, helpful and polite; smooth check-in and attentive service mentioned in many reviews.
Location
8.8
Frequently praised for convenient location: close to subway/stations, walkable to attractions (e.g., Osaka Castle), and near many eating options and convenience stores.
Room Quality
7
Mixed reports: rooms often spacious but many are dated; some rooms renovated while others showed wear (stained walls, old toilets) and occasional strong odors.
Amenities
7.4
Mixed comments: positives include large refrigerators and generally adequate amenities; negatives include temperamental washing machine, ropey kitchen in one review, weak ventilation and malfunctioning AC remote or washlet in some rooms.
Value for Money
8.6
Several guests highlighted good value and low price (e.g., '激安', ‘good value’), finding the hotel a reasonable bargain given location and room size.
Food and Beverage
7.9
Not discussed in reviews; assigned target overall rating (no consistent mentions of breakfast/food services).
Overall Experience
8
Generally positive overall: many guests enjoyed spacious rooms, helpful staff and location, though persistent cleanliness and dated-room issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:39

Property Description

Modern Apartments with Kitchenettes
Hotel Mystays Otemae offers modern apartments with convenient kitchenettes, perfect for guests looking for a comfortable and homely stay. With free WiFi access throughout the property, guests can stay connected while enjoying their home-cooked meals.

Convenient Amenities and Services
The hotel provides a range of amenities to ensure a pleasant stay for guests. From VCRs and video-on-demand movies in each apartment to air purifiers and high-tech toilets in the private bathrooms, Hotel Mystays Otemae pays attention to every detail to cater to the needs of its guests.

Ideal Location for Exploring
Located just a short distance from various transportation hubs, guests can easily explore the city and its attractions. With Universal Studios Japan and Osaka Castle within reach, Hotel Mystays Otemae is the perfect choice for travelers looking to experience the best of Osaka.

Book your stay at Hotel Mystays Otemae now and enjoy a comfortable and convenient accommodation experience in Osaka.

Important information:

Please note, the credit card that was used to guarantee the reservation will be charged with applicable cancelation charges in the event of cancelation after the cancelation deadline.

Guests with children must inform the property at time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Please note, adult rates are applicable to children 12 years and older. Please contact the property for more details.

Please note that Hotel Mystays Otemae does not provide daily housekeeping service. Housekeeping service is available at additional cost, and can be requested in advance. This can be noted in the Special Request box during booking or by contacting the hotel using the contact details found on the booking confirmation.

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.

When booking 10 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.

Telephone use requires a deposit.

Kindly remind that the front desk closes at 22:00, and no one to be reached after that.
Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

Please present the booking confirmation to the front desk at time of check-in.

The full amount of the reservation must be paid at check-in.

DIRECTIONS: Take Exit 4 at Tanimachi-Yonchome Subway Station, and continue in the same direction down Hommachi-dori Street for 2 blocks (722 feet). You should see a Family Mart convenience store across the street on your left. Turn right and walk 164 feet, the hotel will be on your right.

Alipay is accepted at the property.

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

7.9
Based on 1709 reviews
Cleanliness: 6
Service: 9.5
Location: 8.8
Room Quality: 7
Amenities: 7.4
Value for Money: 8.6
Food and Beverage: 7.9
Overall Experience: 8
K
Kazuhiko • solo_traveller • jp
6
安い。ホテルというより1Kのアパートに泊まった感じ。寝るだけの人には丁度良い。
Pros:

安い

Cons:

特になし

2026-09-19 • via Nuitee
Y
YUYA • couple • jp
10
2026-09-18 • via Nuitee
B
BingCheng • extended_group • tw
7
2026-09-18 • via Nuitee
F
Francisco Javier • solo_traveller • es
9
Pros:

Muy bien ubicado, cuenta con lavandería, personal excelente

Cons:

La recepción cierra de 22 a 8

2026-09-17 • via Nuitee
A
aminaga • couple • jp
9
ちょうど良い♪
Pros:

スタッフの方々がとても丁寧で親切でした☆
施設自体は古くて綺麗とは言えませんがリフォームされてたり。。
広くて電子レンジや食器、炊飯器などもあって連泊するにはありがたいと思います☆

Cons:

換気扇ですかね？少しカビ臭さがありました。

2026-09-16 • via Nuitee
K
katarzyna • solo_traveller • pl
7
2026-09-15 • via Nuitee
N
Noriko • solo_traveller • jp
10
2026-09-14 • via Nuitee
T
Tomasz • solo_traveller • pl
9
Pros:

Jako pierwszy dostaliśmy pokój w bardzo dobrym stanie, ale dla palących. Pani z recepcji natychmiast zmieniła go na inny. O ile sam hotel nowością nie pachnie to nasz pokój był przestronny i czysty. Zapachy pomijalne.
Stosunek ceny do jakości świetny. Ocena byłaby na mocne 8, ale o 1 punkt podwyższam za poduszki w tym jedną (!) ortopedyczną oraz świetny personel i to nie tylko na recepcji, bo ciepłe słowa należą się też personelowi sprzątającemu..

Cons:

W zasadzie w tej cenie i lokalizacji nie ma się do czego przyczepić.

2026-09-13 • via Nuitee
M
Mikail • extended_group • tr
7
Büyük gruplar için fevkalade
Pros:

Bu oda Japonya'da kaldığım 3 oda arasında favori odamdı. Geniş bir grup olarak geziyorsanız (biz 4 arkadaştık) kesinlikle bu odayı tercih edin. Diğer iki konaklamamızda 2 ayrı oda almak zorunda kaldık ve asla bu odadaki gibi zaman geçiremedik. Otelin konumu ve sağladığı fiyat zaten gayet güzel.

Cons:

Oda çok modern veya ferah değildi ama bu bizim için bir problem teşkil etmiyordu.

2026-09-13 • via Nuitee
F
Federico • solo_traveller • es
8
Pros:

Atención, ubicación y limpieza

Cons:

Nada

2026-09-13 • via Nuitee
C
Clare Bolton • solo_traveller • gb
8
Welcoming staff and well sized room
Pros:

The hotel staff were super friendly and welcoming with very good English. There were plenty of extra toiletries, and coffee / tea for you to take in the lobby, and our room was very well sized with a communal dining / kitchen area that was well kitted out. We also appreciated the aircon in each bedroom.

Cons:

The windows / balcony doors were not very soundproof and there were unfortunately (through no fault of the hotel!) quite a few sirens at night.

2026-09-12 • via Nuitee
T
Thuan Phat • couple • vn
7
2026-09-12 • via Nuitee
S
Sankar Deep • solo_traveller • jp
6
Buisness stay at value
Pros:

Location is convenient.
Overall room is big and spacious enough. Needs a lot of maintenance as the walls have marks etc but other than that its okay.

Cons:

Walls needs maintenance and upkeeping

2026-09-12 • via Nuitee
T
tokigawa • couple • jp
9
安くてゆっくりできて満足です！
Pros:

連泊するのに最適

Cons:

エレベーターが1台

2026-09-11 • via Nuitee
D
Daniela • couple • cz
10
2026-09-09 • via Nuitee
M
Masafumi • couple • jp
8
とても、快適だった。
Pros:

ベッドの寝心地が良かった。

Cons:

テレビのデータ放送が見れなかった。

2026-09-07 • via Nuitee
J
Justo Manuel • extended_group • es
10
2026-09-04 • via Nuitee
正人 • couple • jp
8
2026-09-04 • via Nuitee
Y
YILMAZ ERKAN • extended_group • tr
8
KEYİFLİ BİR KONAKLAMAYDI. GENİŞ ODALARI MEVCUT
Pros:

GENİŞ FERAH ODALARI MEVCUT. İSTEĞE GÖRE SİĞARA İÇİLEBİLİR ODALARI VAR. BALKONLU ODALARI MEVCUT. METROYA BİRAZ YÜRÜMEK GEREKİYOR. KEYİFLİ BİR KONAKLAMAYDI

2026-09-03 • via Nuitee
R
Raymond • couple • es
7
Good location
Pros:

The location

Cons:

The smell in the room and the carpet

2026-09-03 • via Nuitee