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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Safety deposit box
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Bar
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Ironing service
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Dry cleaning
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Breakfast in the room
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Daily housekeeping
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Accessible parking
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Board games/puzzles
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Electric vehicle charging station
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Wine/champagne
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Fruits
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Pet bowls
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Bike tours
Review Highlights
Categories
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Property Description
Panoramic Views of Florence
Located next to the iconic Ponte Vecchio, Hotel Hermitage offers breathtaking panoramic views of Florence’s historic center from its exclusive rooftop terrace.
Charming Traditional Rooms
Indulge in the comfort of air-conditioned traditional rooms at the Hermitage, featuring TV, private bathrooms, and a shower or spa bath. Adorned with antique furniture and Florentine rugs, some rooms offer picturesque views of the Arno River.
Delightful Dining Experience
Start your day with a continental buffet breakfast served on the terrace, showcasing the beauty of warm weather. Treat yourself to cappuccino, pastries, or a refreshing drink from the bar while taking in stunning views of the Palazzo Vecchio.
Experience the allure of Florence at Hotel Hermitage - book your stay now and immerse yourself in the city's rich history and beauty.
Hotel Hermitage can arrange parking for guests at a nearby location for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
Children up to and including 2 years old stay for € 10 per person per night when using an existing bed.
Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
People 3 years old and over stay for € 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
I think the property location and the vintage decor brought me in… I had eaten at their restaurant a few weeks ago on my last trip to Florence and while I was making my way upstairs to the restaurant, I thought that the hotel looked pleasant. I kept this hotel in mind and I decided to book it for a night upon my return…
I was on the fourth floor right below the reception and lounge area and I could hear so much movement and noise (the sound of furniture moving constantly). I had to request earplugs. While the facility was clean, I couldn’t help but to wonder when they would update the room/s…
For breakfast, I found it astonishing that they charged €14 for an avocado toast… The continental breakfast is very basic and to be honest I was only able to get a pastry and took advantage of the cappuccinos. There was no cut fruit for the yogurt and granola… There really wasn’t very much to offer. One is forced to order from the menu… I think it’s best to eat out for breakfast.
Lastly, I decided to eat dinner at the Hōtel restaurant which I had thoroughly enjoyed on my first visit… the second time around I found my waiter to be fairly rude. At one point, he said to me “you know you can’t sleep here.” Clearly I was confused by his comment… “I said I’m a guest. Is everything OK?” Meanwhile there were people having drinks outside in the balcony, so it’s not like I was holding people over. I had just paid the bill and I was just finishing my glass of water so that I could call it a night.
Location, room and air con was great.
on the 4th floor so heard chairs being moved from the restaurant/ dining area on 5th floor till about midnight which was ok but not ideal.
Je remercie à nouveau l'équipe et les responsables de l'hôtel de charme Hermitage. J'ai passé un merveilleux séjour à Florence, et l'hébergement y a beaucoup participé. Chambre spacieuse, lumineuse, donnant sur l'Arno, d'une propreté remarquable, décorée avec goût (dont un bureau), excellente literie et climatisation, bouteille d'eau renouvelée chaque jour. Petit déjeuner de qualité, complet et varié, servi avec le sourire dans la très jolie salle avec vue. Rooftop au milieu des plantes. Grand salon pour bouquiner. Et enfin, l'emplacement de rêve au Ponte Vecchio, près de tous les monuments à 2mn des Uffizi! Merci! A recommander!
The location was excellent.
The lift is tiny and it was very busy so had long wait times
Da localização
Café da manhã, disposição disposição quartos, ar condicionado péssimo.
Everything was perfect, amazing location and an interesting and unique interior. The staff was above expectation in all fronts and the breakfast seating was superb. Will return
Nothing
Incredibly charming! Beautiful place, great attention to detail, great services, amazing breakfast, incredible location.
Nothing
Quirky, excellent staff, roof top restaurant, very central location
Small rooms. Having to pay extra for cooked eggs
Lage Zentrumnähe Ausstattung
La douche qui ne fonctionnait pas... Notamment, pas d'eau froide en période de canicule ! Et le fait que les chambre ne correspondent pas aux photos présentées.
C'est cher mais pour la position tres centrale de Florence. J'imagine que ca reste correct.
Hôtel accueillant et confortable où l'on se sent comme à la maison. Configuration assez atypique extrêmement bien situé au bord de l'Arno.Notre chambre donnait directement sur le pont Vecchio. Très calme bien que quartier très animé. Le personnel est sympathique et réactif faisant tout pour nous aider.
Nous avons aussi beaucoup apprécié le cadeau de bienvenue dans notre chambre pour notre anniversaire de mariage.
Rien
Loved this quirky hotel. It was in a great location, Everything was thought about with lots of nice, little touches. It was comfortable with a fab lounge area. The breakfast was perfect for what we needed, and a nice touch was the staff remembered how we liked our coffee. The room was perfect size wise with a big bathroom. Would definitely stay there again.
The entrance and lift. It wasn't very clear about how to get to reception. The lift was tiny, it was only big enough for two people at a time.
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