Hyatt House Parsippany Whippany

It was really nice

Breakfast great

Convenient location. Comfortable beds. Bathroom didn’t close all the way. Nice to have breakfast. Breakfast was just ok.

Very nice clean pool. Spacious room with a full size fridge and freezer.. 2 TV and a huge shower the water pressure was great...

The staff, the pool the atmosphere

The hotel was very clean, staff were very friendly and helpful, and the room was excellent. Close by to several restaurants and a grocery store right next door.

Found this hotel and loved the location. Easy booking and check in process! Parking was easy and the area was well lit. Staff were nice and helpful when I had any questions. Breakfast was definitely another plus as our day was full of to do's and I didnt have time to make a meal myself and my family early in the mornings. :)

It's a Hyatt so you know everything will be great. This one did not disappoint. We had a great stay as always. There was a time we would avoid Hyatt thinking it costs more than other chains. The rooms are always nicer and bigger than most hotels and the rates are comparable or better than other hotels. Hyatt's rates and quality are consistent up and down the East Coast so we know what to expect.

I am writing to share a very disappointing experience I had during my recent stay at Hyatt House Parsippany/Whippany. I have been a loyal Hyatt guest for years and am an Explorist member, and this is honestly the worst customer service experience I have had at a Hyatt property.

When we checked into our room, it was extremely cold. We attempted to adjust the thermostat, only to later learn that the heating system is disabled during the summer months. By the time we returned to the front desk, we were informed that maintenance had already left for the evening, so there was no way to resolve the issue that night.

As a result, we spent the night in an uncomfortably cold room. Even after turning off the air conditioning, the room remained cold. The comforters provided on the bed were very thin, and we ultimately had to request additional blankets. Because only one employee was working, I had to come downstairs to retrieve them myself. While I understand staffing limitations, the overall experience was frustrating and inconvenient.

The following morning, I spoke with Assistant General Manager Jerry in hopes of discussing what had happened. Unfortunately, the interaction was even more disappointing than the issue itself.

Rather than acknowledging the inconvenience, Jerry repeatedly told me that what happened was simply the hotel’s policy and stated that it was “not an inconvenience.” When I explained how the experience had impacted us, I felt that my concerns were dismissed instead of heard. At one point, he suggested that I could simply stay at another Hyatt House location, even after explaining that the issue had already disrupted our stay. Instead of looking for a way to restore confidence or goodwill, I was left with the impression that he simply wanted to end the conversation.

I was not expecting perfection. Mechanical issues happen, and I understand that not every problem can be resolved immediately. What I did expect was empathy, ownership, and a genuine effort to make things right. A sincere apology, acknowledgment of the inconvenience, or even a small goodwill gesture would have gone a long way.

Instead, I left feeling unheard, unvalued, and disappointed. That is not the level of hospitality I have come to expect from Hyatt.

This hotel is used as a long term residence for people. Expect to see drug addicts wandering the halls and the smell of pot smoke. Rooms were clean. Housekeeping will come at odd hours. Easy walk to Panera and a grocery store. Overall, not horrible, but I can’t wait for the new Marriott to open.

Very spacious, well-equipped room. Breakfast was very good. The elevator in the rear of the hotel did not work for our entire stay. Also why is there no curb cut by the rear door?

The rooms were clean and the staff was friendly. Breakfast was good. This was a great hotel to stay in with Kids. Plenty of roomto move around with the bedrooms, bathrooms, and living area.