Lagoon Beach Hotel & Spa

Hotels
•
Independent
7.8 (170 reviews)
1 Lagoon Gate Drive, Lagoon Beach, Cape Town, Western Cape, 7441 , Cape Town , ZA
+27 21 528 2000

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Facilities

Full-service spa
Fitness facilities
Express check-out
Parasailing nearby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quality food
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
5.3
Some reviews indicate reports of unclean apartments, old bedding, and cleanliness issues.
Service
8.8
Multiple mentions of friendly and helpful staff, with particular praise for their service.
Location
8.8
Great location mentioned in reviews with proximity to attractions and views.
Room Quality
7.3
Some rooms were noted as good, but others reported poor condition and issues such as no air conditioning.
Amenities
7.8
Amenities mentioned were satisfactory, but issues with air conditioning affected the experience.
Value for Money
7.8
Mixed sentiments regarding value, affected by cleanliness and room conditions.
Food and Beverage
8.8
General positive feedback on food quality and restaurant services.
Overall Experience
7.8
Overall experience varied greatly depending on the room quality; mixed feelings expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:55

Property Description

Welcome to Lagoon Beach Hotel & Spa, a serene oasis where luxury meets tranquility in beautiful Cape Town!

Indulgent Spa Treatments
Pamper yourself at our exclusive spa, featuring rejuvenating massages, body treatments, and revitalizing facials. Let our skilled therapists help you unwind and refresh.

Recreational Bliss
Dive into relaxation with three stunning outdoor swimming pools, a cutting-edge fitness center, and a soothing steam room. Whether you seek adventure or relaxation, we’ve got you covered.

Exquisite Dining and Connectivity
Savor delightful meals at The Brasserie Restaurant and enjoy drinks at our chic bar/lounge. Stay connected with complimentary Wi-Fi and enjoy concierge services tailored to your needs.

Immerse yourself in the luxurious experience at Lagoon Beach Hotel & Spa – book your getaway today!

Important information:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

7.8
Based on 170 reviews
Cleanliness: 5.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 7.8
O
Otto • family_with_children • za
7
Overall the hotel was good and great
Pros:

The location was good and the food was great, and the service was good .

Cons:

The coaches in the hotel were not appealing with respect to the colour . The room was cold , even though the heater was available , it caused suffocation . An air-condition would have been much better.

2026-07-25 • via Nuitee
T
Thulani Mngadi • solo_traveller • za
2
2026-07-23 • via Nuitee
I
IFECHUKWU GODWIN • solo_traveller • ng
5
2026-07-19 • via Nuitee
B
brian • family_with_children • zm
10
2026-07-15 • via Nuitee
L
Lunat • solo_traveller • zm
8
2026-07-13 • via Nuitee
T
Tracy • solo_traveller • za
5
Pros:

Lovely location and lots of space in the apartment.

Cons:

The place is in serious need of maintenance. And the noise from the corridor right outside the second bedroom was not acceptable.

2026-07-12 • via Nuitee
Z
zilindah • solo_traveller • za
5
Pros:

The location is beautiful

Cons:

The room i got, its not what I booked

2026-07-09 • via Nuitee
S
Siphindile • family_with_children • za
9
Pros:

Family friendly

2026-07-06 • via Nuitee
A
Alexia Luxury coach • solo_traveller • za
2
2026-06-29 • via Nuitee
K
khan • solo_traveller • ae
3
2026-06-27 • via Nuitee
C
Cathy • extended_group • za
6
Adequate
Cons:

Felt very cold and clinical in winter. Long way to walk to our room , past open rooms being renovated. Did not feel very safe.
Shower head loose and difficult to use
Broken soap dish .

2026-06-25 • via Nuitee
C
Constance • extended_group • zm
9
2026-06-22 • via Nuitee
R
Ramatsimela Sharon • solo_traveller • za
10
2026-06-20 • via Nuitee
D
Dirk • extended_group • nl
8
Comfortabel en fijn verblijf
Pros:

Mooie locatie aan strand

Cons:

Weinig leuke restaurants in directe omgeving

2026-06-16 • via Nuitee
K
Khonto • solo_traveller • za
10
2026-06-14 • via Nuitee
N
Ncebakazi • solo_traveller • za
8
I would stay here again nonetheless, I’ll just book a different room type.
Pros:

Overall the hotel is nice and great breakfast and views.

Cons:

I got a better room last time I was there, was a bit disappointed with the partial Seaview apartment? You needed to get out to see the ocean, so for me that is not a partial Seaview.

2026-06-12 • via Nuitee
A
Asandiswa • extended_group • za
7
2026-06-09 • via Nuitee
D
DANIEL ISAAC • extended_group • za
9
It started with a very low key and ended up with a very high and excellent key
Pros:

The best and it meet the expectation

Cons:

the staff that was not willing to understand that we booked according to our expectation. She was telling us the photos on booking.com are wrong! But I was happy that one good staff took us serious and help us to get what we booked for.

2026-06-09 • via Nuitee
D
Dhlamini • extended_group • za
1
Cons:

1. Our room smelled like a wet dog. It was as though the carpets were washed and not given enough time to dry.
One of the rooms even had a big wet slimy looking spot on the carpet.
2. It looked too different from the pictures. What we got was not similar to what we expected based on the images on bookings.com
3. The sliding doors couldn't open. We aren't sure if they were deliberately bolted shut or if they were broken.
4. Reception was really unfriendly. When we asked for information they brushed us off without taking the time to properly help us.

2026-06-01 • via Nuitee
W
Wandile • family_with_children • za
4
Location was great but staff, hospitality and apartment furniture is old. Only one charging port was
Pros:

Breakfast was okay, baked beans were very bad. Dinner was very bad and it took the kitchen an hour to bring us our food.

Cons:

Dinner was bad and it took an hour to be ready. Both lady and man were improfessional and rude to me when I was checking in since i told them my apartmwnt was different from what I saw on the booking.com App.

2026-06-01 • via Nuitee