Hyatt House Dallas Las Colinas

Hotels
•
Hyatt House
6.7 (678 reviews)
5901 North Macarthur Boulevard , Irving , US
+1 972-831-0909

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms and suites (often noted)
Good location and pleasant grounds
Friendly/helpful staff reported by several guests
On-site amenities: pool, terrace, basketball court, stocked kitchens
Cons:
Serious cleanliness/maintenance incidents (urine, blood, bugs, leaks, smoke smell)
Inconsistent service and unresolved refund/guest-complaint handling
Extra charges: parking fees and required deposits
Inconsistent breakfast quality and some broken amenities (hot tub, pool hours, Wi‑Fi)

Categories

Cleanliness
5.5
Mixed reports: several guests praised spacious, clean rooms, but there are severe negative incidents (urine-soaked bed, blood on linens, bugs, smoke smell, and a shower leak). Overall cleanliness sentiment leans below average due to those serious problems.
Service
7.5
Inconsistent but overall reasonably positive: multiple mentions of friendly and helpful front desk staff, while other reviews report rude or disrespectful employees and unresolved refund promises. Service quality appears uneven but often competent.
Location
9
Consistently positive: many guests mention a great, quiet location, pleasant grounds for walking, and convenience; location is a clear strength of the property.
Room Quality
4.5
Several significant issues reported: outdated rooms, sunken furniture, AC failures, leaks, and at least one bed soaked with urine. While some guests found rooms spacious and well-equipped, the frequent serious maintenance problems drag this rating down.
Amenities
7.7
Mixed but generally good: guests note pool, terrace, basketball court, stocked kitchens and other facilities. However, there are complaints about a broken hot tub, limited pool hours, and spotty Wi‑Fi, so amenities are positive overall but imperfect.
Value for Money
5.5
Below average: repeated complaints about additional parking fees, required deposits, and at least one unresolved refund dispute make perceived value weak despite some guests booking again.
Food and Beverage
6
Mixed impressions: some guests praised the breakfast, while others found it lacking. Food/Beverage is middling overall with inconsistent satisfaction across stays.
Overall Experience
7.9
Varied guest experiences: several strong, very positive stays coexist with multiple severe negative reports (cleanliness and maintenance incidents, service/refund problems). Aggregating the mix yields a slightly above-average overall impression but with notable risk factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Luxurious Accommodations
Hyatt House Dallas Las Colinas offers spacious rooms with a full kitchen, including a dishwasher and microwave. Enjoy a comfortable stay with breakfast included and a cozy sofa bed.

Fantastic Amenities
Relax and unwind at the outdoor pool, stay active at the tennis court and fitness centre, or grab a drink at the onsite bar. With free WiFi, grocery deliveries, and meeting facilities available, your needs are well taken care of.

Convenient Location
Located in Irving, this hotel is just a short distance from major attractions like AT&T Stadium and Irving Convention Center. Plus, with free parking and proximity to Dallas-Fort Worth International Airport, your stay is both convenient and stress-free.

Book your stay at Hyatt House Dallas Las Colinas today for a perfect blend of comfort, convenience, and luxury.

Important information:

Please note: guests who book an extended stay and opt to check out early will no longer qualify for the extended stay rate.

Early check-outs will default back to the standard rate.

Please note that the bar is open daily from 17:00 to 22:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

6.7
Based on 678 reviews
Cleanliness: 5.5
Service: 7.5
Location: 9
Room Quality: 4.5
Amenities: 7.7
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 7.9
J
JP • solo_traveller • mx
10
Noce location, great attitude from staff
Pros:

Room was way spacious, clean and with general good maintenance. The amenities and location are great too. Quite nice to take a walk around the whole complex. Staff was super nice at all times

Cons:

Only thing I might mention is a small leak in the shower's wall that made water spill out quite easily

2026-10-30 • via Nuitee
D
DeKaytra • solo_traveller • us
1
I'll never stay at a Hyatt evern again in lfe
Pros:

Trash left outside of rooms, excessive pay to park fee, staff is rude and disrespectful

Cons:

The disrespect given by multiple employees after a major mistake by a staff member

2026-10-24 • via Nuitee
B
Bates • solo_traveller • us
8
2026-10-22 • via Nuitee
S
Stefani • solo_traveller • us
10
2026-10-17 • via Nuitee
E
Eduardo • couple • pr
10
Pros:

Espacioso y limpio el aire súper frío no se porque tantos comentarios negativos de este lugar para mí cumplió mis expectativas

Cons:

El desayuno

2026-10-17 • via Nuitee
D
Devendra • extended_group • us
8
2026-10-12 • via Nuitee
T
Teresa • extended_group • us
1
We will never return. Families room had a bed soaked with urine, had to be moved twice to properly accommodate their nee
Pros:

Options of two bedrooms with their own bathroom.

Cons:

Room was not properly set and maintained before check in time. Having to pay for parking. Required room deposit after already paying for our room and stay. Breakfast wasn’t great and hot tub wasn’t working properly.

2026-10-11 • via Nuitee
J
Jariya • couple • us
5
2026-10-10 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Great place to stay!!
Pros:

Nice location. Quiet area. Clean facility. Spacious rooms. Stocked with dishes, utensils, cooking pans. Friendly staff. Already booked again for our upcoming trip in January.

Cons:

Having to walk up stairs, but I managed it.

2026-10-09 • via Nuitee
N
Ntika • solo_traveller • us
10
2026-09-17 • via Nuitee
J
Jimmy • couple • us
10
2026-09-16 • via Nuitee
J
Juan • family_with_children • us
10
2026-09-08 • via Nuitee
A
Angela • family_with_children • us
7
The day was OK, but I will not be returning
Pros:

The breakfast was great, the front lobby was nice and clean. Also, the front desk lady is excellent. I like that they had a basketball court cause my son plays basketball.

Cons:

What I didn’t like about the property is a room rooms or outdated. There were blood on the lines in both rooms. They had bugs. My daughter and I got bit up. I have to take her to the emergency room.. the Wi-Fi through my phone sons phone into SOS mode. The couch in the room is sunken into the floor.

2026-09-07 • via Nuitee
E
Eduard • couple • us
9
2026-09-06 • via Nuitee
J
jean-françois • family_with_children • fr
8
Séjour agréable.
Pros:

Piscine et coin terrasse. Suite spacieuse.

Cons:

Horaires piscine qui n’ouvre qu’à 11h.

2026-08-25 • via Nuitee
A
Allison • extended_group • us
10
MARAVILLSO SIMPLEMENTE EXELENTE ♥️
Pros:

Exelente lugar ♥️ maravillosamente comodo para nuestra Famila GRACIAS POR HACER NUESTRA ESTANCIA MARAVILLOSA ♥️ EXELENTE MARAVILLOSO MUY COMODA AMPLIA LA ABITACION Y MUY LIMPIO ♥️

2026-08-24 • via Nuitee
J
Justin • solo_traveller • us
10
2026-08-24 • via Nuitee
E
Elida • family_with_children • us
1
Mi peor experiencia
Cons:

No servía el aire acondicionado mis tuvimos que ir y nos dijeron que nos iban a devolver el dinero de dos noches y no nos devolvieron nada

2026-08-22 • via Nuitee
L
Lan • solo_traveller • us
8
2026-08-18 • via Nuitee
L
Leon • extended_group • us
1
Poorly managed, incredibly stressful, and ultimately forced us to leave and find another hotel.
Pros:

Unfortunately, the way our stay was handled overshadowed anything positive we could say about the property.

Cons:

This was an extremely frustrating and poorly handled experience. We were told by the front desk that the building would be undergoing a water shutdown and that we needed to pack all of our belongings and leave our room before 4 PM. We woke our family early, packed everything, and rearranged our plans based entirely on the hotel’s instructions.

When we returned to the front desk, we were suddenly told that the water shutdown had been canceled and that we could go back to our room. No one had contacted us to let us know. When I expressed my frustration about having packed everything and disrupted our family for no reason, the receptionist was rude and simply walked away.

To make matters worse, when we returned upstairs, our room keys no longer worked. After everything that happened and the way the situation was handled, we ultimately had to leave the hotel and find different accommodations.

We were also not the only guests affected. Other guests received the same instructions from the receptionist to leave their rooms because of the supposed water shutdown. When at least one of those guests was later told to return to their room, they discovered that the room was already occupied.

The lack of communication, organization, professionalism, and concern for guests was unacceptable. What should have been a relaxing stay became stressful and disruptive for our entire family.

2026-08-17 • via Nuitee